605 comments found.
Hi, I just want to inform you about a bug. When clicking on “Manage admin menu” it is not possible to edit the submenu items anymore. The arrow on the right side does not appear. Thanks for checking. Best regards!
Hi,
I’ve tested it with the latest version of WordPress and didn’t encounter any issues like the one you described. Please note that the arrows appear when you hover over the menu. If they’re not showing, it might be due to a conflict with another plugin. If you still face the error, kindly renew your support and open a support ticket at https://envato.acmeedesign.support/ so we can investigate further.
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Hi, and thank you for your answer. I have renewed the support and will write a ticket.
Hi,
Thanks for your kindness! You ticket will be reviewed shortly!
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Hi good day,
1. are you still giving updates to the plugin? 2. Can I customized the layout based on user role and also user name?
I would like to give different people admin roles but they can only see certain menus. I need them to have admin role to deal with some issues with delivery and pickup
Hi,
Yes, we will give support for the customers until the support period, you can renew them periodically.
You cannot have different layout per user roles but you can create custom menu sets for each user roles with our WPSPowerbox addon for WPShapere (you can see the demo here https://youtu.be/0ahPalYFM7E).
There is privilege feature in the WPShapere plugin itself, check this video as well to get an idea of what you can do with this https://youtu.be/-20oTKNIn2o?si=h8vAic32diEERVUw&t=163
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Hello, I have a presales question. I would like to use this on my local dev site and the live production site. Can i use the same licence key? i dont really want to have to buy two.
Yes, of course you can use the single license key on your local development and on your live site.
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Can you reset my license key? I try to install and activate the plugin on my website but i can’t
Hi,
We cannot reset the key on our side as it should be done by Envato.
However, the error may be due to the reason that the Envato API server may be down or slow at the time when you try to activate the license or your server does not with installed cURL library or may not allow running the WordPress function wp_remote_get().
Please try to activate the license once again in some time.
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Hi, little problem here, when I collapsed the WordPress admin menu, the image of WPShapere flows out of the box as seen in this screenshot here; https://tinyurl.com/2ynof8yc
How can the image be responsive, please?
Thanks in anticipation, I hope to hear from you soon.
Regards
Hi,
Apologies for the inconvenience!
For now you can add the below custom CSS under WPShapere Options -> Admin Page Options -> Custom CSS for Admin pages
.folded .wps-user-avatar img {
max-width:100%
}
.folded #wpcontent, .folded #wpfooter {
margin-left: 39px;
}
We will fix the issue in the next update.
Works, problem solved. Thanks greatly for this nifty plugin!
Hello. Is this Plugin Compatible with Divi Builder?
Hi,
Yes, absolutely! Since it’s a front-end editor, there’s no need to worry. The WPShapere plugin only customizes the back-end.
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The color of the icons cannot be changed. Please do not redirect to a different link for support. My support period is over. I just wanted to let you know about a bug I saw.
https://ibb.co/syBJjRCHi,
You can customize those colors under WPShapere Options -> User info. Ensure that you’ve the latest version of the plugin. https://ibb.co/5WH8MF3
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Can you also tell me the difference between default and strict method?
Hi,
Apologies for the delay. It’s different hook used to hook the customize the admin menu. It is introduced for finding non-English words in the menu slug of some plugins which is unusual in WP slug method. You switch between those and select which is works best for you.
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Hi there,
Is there a config that I am missing? I have set a dark background for pages in the ADMIN and the text is dark grey. So I can not see it. Can you please advise on where I can edit the body text of the admin pages? Thanks
Hi,
Apologies for that!
We will check it and update the issues in the next update.
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I have pre-sale questions. What email should I send my inquiries to?
Hi,
We have a dedicated support system to support our customers. You can raise all your queries or ask help at https://envato.acmeedesign.support/
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Hi,
My license code not working. Can you help me please?
thanks
Hi,
Kindly open a support ticket at https://envato.acmeedesign.support/
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Hello,
Is the plugin compatible with PHP 8.2? Does the plugin includes the feature of submenu positioning? Can we remove “wordpress menu” items, “new (e.g. post, page, media)” items from adminbar?
Thank you in advance for your responses.
Hi,
Yes, it supports PHP 8.2, can rearrange sub-menu items and you can remove menu items from the admin bar on the admin side.
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Hello,
Thank you for your reply. I couldn’t see in the feature list. Is it possible to create custom menus?
Hi,
Yes, you can add custom menus using our addon plugin WPSPowerbox https://codecanyon.net/item/wpspowerbox-addon-for-wpshapere-wordpress-admin-theme/22169580
Note: To use the addon plugin you should buy the WPShapere main plugin.
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Hi. I am finally going to use my WPShapere on one of my multisites, but I have run into an issue. When I network-activated it, it threw a ton of errors. Please advise. I also purchased your addon for this. I really need to be able to use it.
Hi, Kindly ensure that you’ve the latest version because we don’t see any issues on our side. If you still face the issue, please renew your support and open a support ticket at https://envato.acmeedesign.support/
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Hi, I have a Pre-sale Question. I have a plugin, I do not know but as of now only admin can use that plugin. Its called “Push notification for Mobile & web app by Appcheap.io” Even with ‘user role editor plugin’ i cannot provide that plugin access to editor role. If i buy your whitelabel admin theme and its add-ons can i provide that plugin access to editor. Iam ready to make him an admin but he cannot use other plugins but only that plugin. Is this possible. Please check/install that mentioned plugin from your side and let me know. iam ready to buy your admin theme and its addons. Thanks awaiting for your faster reply
Hi,
Apologies for the delay in answering your question. WPShapere and its addon plugin will just hide the unwanted menu items using PHP (not CSS). It won’t edit the user capability. If you can’t give access to other user roles using role editor plugins means, the specific plugin doesn’t uses the WordPress standard role capability method to restrict its plugin menu. In that case, you need to contact the author of the plugin for support.
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Hi, I realize that my support has expired, but I went to add a recently downloaded version of the plugin to use on my site, but it gives me this error “Incompatible Archive”. I extracted the installable files, so I know that’s not the problem. Is this something you can help me with or so I need to renew my support for that? thanks!
Hi,
Apologies for the inconvenience!
It is due to a bug in WordPress 6.4.3 https://core.trac.wordpress.org/changeset/57388
You can correct it by following methods:
If you’re on Windows, unzip the theme archive file and zip it again and upload that zip archive that you’ve just archived on your windows.
If you’re on a Mac system, unzip and zip the unzipped folder using file archive softwares like https://www.keka.io/en/. We will upload a compatible file to the Envato server shortly.
I hope this helps!
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Thank you for your help!
It’s our pleasure to help you!
bug in newest version Warning: Trying to access array offset on value of type bool in /wp-content/plugins/WPShapere/includes/wpshapere.class.php on line 432
Hi,
Please check that you’re using the latest version of the plugin. Anyhow, We will check it and update soon.
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I use woocommerce 8.3, wordpress 6.4
Can I use this plug without any issue ?
Hi,
Yes WPShapere can work with the latest version of WooCommerce and WordPress.
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how long do you plan on keeping this plugin up to date? will their be any developments exits any time soon?
Hi,
We will continue supporting the plugin and we have no plans to retire this plugin…
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Hello, how secure is your theme?
Hi,
Because this is an admin theme, you don’t need to be concerned about security because the plugin receives no user input and does not process any database queries received from a user input.
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Hello I’m unable to install the theme on my wordpress admin backend
Installing theme from uploaded file: WPShapere-wordpress-theme.zip Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
Hi,
Thanks for purchasing WPShapere.
And WPShapere is a plugin and you need to install it under Plugins -> Add new. Please read the following help article to install the WPShapere plugin https://acmeedesign.support/help/getting-started-with-wpshapere-installation/
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