2238 comments found.
hello ,, i have question regarding booking ,, does the booking mean the doctor and patient will meet physically ? i mean the patient will go to the doctor office or hospital ? or the doctor will meet him in the app only chatting or vedio call ? i donot understand ,, because when i tried to make booking in the demo ,, there is no location option !
You can use Online Appointment of Smart Hospital for both online and physical meetings of patients with doctors, and in Online Appointment there is a Live Consultation dropdown field option available; please check this https://i.imgur.com/X3ZMmHB.png screenshot. So if you select Yes here, then it will be considered a live consultation online meeting through Zoom video conference, and if you select ‘No, then it will be the physical appointment for the patient from the doctor.
Hello,
I’d like to follow up again regarding the DICOM Viewer feature.
As you know, since the release of version 5.0 back in August 2024, the DICOM viewer has not been included, and unfortunately, our clients — who were expecting it based on previous announcements — are still waiting for this critical functionality.
Considering the time that has passed and the technical challenges you’ve mentioned, we would like to suggest a practical and free alternative that could solve the issue effectively without relying on commercial libraries. ✅ Suggested solution: OHIF + Orthanc (Open Source stack)
Orthanc as the DICOM backend server (fast to deploy, API-ready)OHIF Viewer as the frontend viewer (React-based, works well in web environments)Integration method:Use iframe inside patient pages in your HMSGenerate secure links with preloaded study IDsOptional: token-based access or IP restriction for added securityThis approach is already used in many medical systems and would allow you to deliver a functional DICOM viewer, even if external to the CodeIgniter core.
I’m stilll waiting the answer ??????
Thanks for your feedback. This is in reference to the Diacom viewer, and we kindly request sometime to review your suggestions and will update you shortly.
Thank you for your response. However, we would like to remind you that the DICOM viewer integration was promised for the next updates after August 2024, because it was not completed as initially announced. If open-source libraries have proven difficult to implement, there are still other reliable technological options available. You could consider embedding a cloud-based DICOM viewer using stable solutions such as OHIF Viewer linked to an Orthanc server, or by using DICOMweb standards. There are also lightweight web-based DICOM viewers that could easily be integrated into Smart Hospital with a dedicated module. We sincerely hope you will take this into account and honor your initial commitment in the upcoming updates. Thank you again for your consideration.
Thanks for your patience, we have reviewed Orthanc server and its web viewer library it seems good and we can implement it in Smart Hospital but for customer point of view its very hard to setup and configure Orthanc server by Smart Hospital customer who don’t have sufficient technical skills that is the reason we don’t think this Orthanc server implementation cost will be cover even if we will release this feature as a paid addon. However if you still want to use Orthanc server as dicom viewer in Smart Hospital through its paid customization then please contact to us through our support portal.
any updates ??? include the Dietary module also
I haven’t seen biometric addon
Dear Team,
We are writing to express our deep concerns regarding the state of your Smart Hospital script, which we have been evaluating across its various versions — from version 3, 4, now to version 5 — and possibly version 6 soon to be released.
Despite your frequent version updates and promises of new features, the core functionality required to run a basic healthcare facility remains incomplete. For any hospital or clinic, the essential modules are OPD, IPD, Pharmacy, Inventory, and Accounts. Unfortunately, even after multiple updates, these core modules are not fully or properly developed in your product.
Specifically, we have observed the following major shortcomings:
Pharmacy Module:
No proper sales bill refund or return system.
Users cannot edit purchase bills.
Medicine stock and inventory mapping is incorrect.
No purchase return system for suppliers.
No indent or requisition system for pharmacy/inventory.
Inventory and Accounts:
Lacks basic store inventory management.
No proper integration with the accounting module.
No support for accurate tracking or reconciliation.
It is increasingly evident that your focus is on pushing version releases and increasing sales, rather than listening to the feedback and concerns of your existing customers. Many of us who have purchased the script are left frustrated, forced to raise tickets and wait over 24 hours for support — often receiving excuses instead of real solutions.
We urge you to prioritize the proper development and stabilization of the core modules required for real-world hospital operations before adding more features or launching new versions. A healthcare software solution cannot be treated like a feature-based product — it must be reliable, robust, and functionally complete.
We hope your team takes this feedback seriously and focuses on delivering a product that truly meets the needs of healthcare professionals and institutions
Thank you for your valuable feedback. We are consistently working to enhance our Smart Hospital by adding new features and improvements, also we consider the insights provided by our customers. Each new version represents our commitment to advancing the Smart Hospital.
Regarding support, we provide support from Monday to Saturday, and there is a 1 business day response time, providing standard support as per Envato support terms. There is a 1 business day response time set for our support, but we try to do immediate responses in business hours; however, it may also take some delay due to the large supply of support tickets. You can also check the following links https://codecanyon.net/page/item_support_policy and https://codecanyon.net/item/smart-hospital-hospital-management-system/23205038/support for support policies for more details.
As we have stated, our response time is set at one business day, so please do not expect a reply within a few hours. We do, however, make every effort to address your issues as soon as possible. Furthermore, some other authors on codecanyon operate with a 2-3 business-day response timeframe.
We have also analyzed that you are currently using a pirated version of Smart School without having purchased it legally. Furthermore, your mention of evaluating different versions, specifically from version 3 and 4 to version 5, suggests that you have been using the software for about one and a quarter years. We urge you to purchase and and utilize a legal copy of Smart Hospital with the latest updates. Further, if you are facing any issue in using Smart Hospital, then we provide customer support through this support portal, so you can open a support ticket here at our support portal to get our support for the issues you are facing in your Smart Hospital.
I noticed in this Script that if you are not a Developer you can’t buy this script because everything is about codes and Development,
Any hospital that tries to buy this by their self well never be able to use it by their self until a developer comes in
Developers buy and sell not for just any IT persons
Please can you train anyone who has no knowledge in Codes
Thanks for your interest in Smart Hospital. Please check this https://codecanyon.net/search/hospital and you will notice that Smart Hospital is top selling and fastest growing hospital script on codecanyon/envato so if you think “in this Script that if you are not a Developer you can’t buy this script because everything is about codes and Development,” is completely wrong perception, if Smart Hospital can be used with developers only then we don’t become top seller and fastest growing hospital script. Smart Hospital become so much successful due to its numerous features and even some of its advance features not available in costly hospital ERP systems. See Smart Hospital is a complete ready to use hospital management system which can be use for any hospital or clinic without help of any developer. With Smart Hospital purchase you will get 6 months free support so if you will face any issue in using Smart Hospital our technical support team will assist you under support. Around half of our customers are direct hospital owners and they are running Smart Hospital successfully without any help of any developer.
Where you need developer, if you think any of your desired feature is not present in Smart Hospital and you want it will be add in Smart Hospital then obviously you must make changes in Smart Hospital codebase and then it requires developer. Our some of customers who want some customization then they are also using our customization service. Also note that customization is not part of product support and after expiring support its not possible to us to provide support for long time, in comment area you have seen comments of these customers who are expecting life time support even after their support expiry.
We have help articles for understanding how to use Smart Hospital, apart from it you can open support/general/pre-sale tickets at our support portal https://support.qdocs.net/ and support team will deeply assist you in your queries.
This doesn’t seem entirely accurate, my friend. It feels like you’re more focused on making the sale than ensuring the solution truly fits my needs.
From my research and understanding, running this script offline requires a proper server setup, which can only be handled by an experienced developer. I also realized that I would need someone on the ground who understands the system and can manage it effectively—especially in case of urgent issues.
Even if I host the system online, the reality is you won’t be able to support me instantly every time I need help, and you won’t be able to travel to my country for emergency support.
That’s why I believe it’s better for me to hire a local developer who understands this script and can set it up properly. I don’t have the technical knowledge to handle it myself, and I want to ensure the system is managed the right way from the start.
I don’t have any idea about this
Because a friend bought this in my country here himself and he stopped using it because he get issues and he not able to solve and now the developer who is to help now have to introduce another software to them to buy that so please always try and tell us the truth because that will help us friend even your responds take more than 3 – 4 days in your ticket sometimes so is better i allow a developer to buy it for me so he deal with you guys by himself
Thanks for understanding.
Please note that we never mentioned anywhere or provided emergency support to any clients and only provide standard support to all. Furthermore, should we decide to offer emergency assistance for urgent matters, the associated cost would be approximately $1000, which will be expensive and not be affordable for the majority of clients.
We provide support from Monday to Saturday, and there is a 1 business day response time, providing standard support as per Envato support terms. There is a 1 business day response time set for our support, but we try to do immediate responses in business hours; however, it may also take some delay due to the large supply of support tickets. You can also check the following links https://codecanyon.net/page/item_support_policy and https://codecanyon.net/item/smart-hospital-hospital-management-system/23205038/support for support policies for more details.
As we have stated, our response time is set at one business day, so please do not expect a immediate reply within a few minutes. We do, however, make every effort to address your issues as soon as possible. however, it may also take some delay due to the large supply of support tickets. Furthermore, some other authors on codecanyon operate with a 3-4 business-day response timeframe.
any update ??
Hi, I can’t install after following your step (http://yourdomain.com/install/start). I’m getting error 404 (The requested URL was not found on this server.). I cant even see installation folder included. Pls I need your urgent help to install this as soon as possible – like now now pls
We have replied in your support ticket #8281 with solution.
Please the general income and expenses does not show on the dashboard, what could be the problem?
We need to check this issue in your Smart Hospital on your server, then we will be able to suggest anything about it, so please open a support ticket at our support portal for it.
We provide customer support through our support portal https://support.qdocs.net. Please open a support ticket with your issues (with your valid support), our technical support team will help and solve it.
I have two quetion 1. Can you guys show me or describe for me the basic workflow of your system; i am lost when i try to figure it out by my self 2.How is Lab Investigation is added for a patient
Please check following anwsers of your queries -
1. Please check these https://smart-hospital.in/category/ipd-in-patient articles for IPD workflow and these https://smart-hospital.in/category/opd-out-patient articles for OPD workflow in Smart Hospital, and also check these https://smart-hospital.in/articles articles to understand how each module works in Smart Hospital. Further, if you have any doubts, then please open a pre-sale ticket at our support portal, https://support.qdocs.net/. So we will assist you in more detail.
However in Smart Hospital when Receptionist add a patient then patient go to Accountant/Cashier for billing and Accountant then create his OPD and then patient go to to Doctors and then doctor prescribe medicine and pathology and radiology test whichever needed by adding a prescription and then patient go to billing where Accountant accept their payments by prescription id for lab tests and then patient go to Pathology where Pathologist take their samples and then give patient his test reports. For more details please check this https://drive.google.com/file/d/1QkVSmdpiQQb_yPGmCFdHyl2Rbhv-z8Xe/view?usp=sharing screen recording for work flow of Smart Hospital.
2. Please check this https://smart-hospital.in/article/how-to-add-patient-pathology-test-report-in-smart-hospital article to understand how Lab Investigation entries get there. Please also check these https://smart-hospital.in/category/pathology and https://smart-hospital.in/category/radiology articles to understand how Pathology and Radiology modules works in Smart Hospital.
In Pathology/Radiology module if any patient come from same hospital IPD/OPD for pathology test then you should enter prescription no. so system will automatically fetch patient name, test details from prescription no. then further proceed for test billing and report preparation. In other cases like outside hospital or independent patient you should enter new patient details and further start adding there test details then further proceed for test billing and report preparation.
Thank You for your quick response… Can i merge Accountant functionality with reception?... Coz in my case the reception do all the accountant job or there is only Reception, Doctor, Pathology and Radiology actors for the system
And also can you do quick video like the above one for 1. How to add pathology and radiology test
Yes, you can give the same functionality/accessibility to the features and modules in the receptionist role as the accountant by giving them permission for the modules through the Roles Permission Module. The Roles Permission module allows you to enable or disable permissions for specific roles, including the Receptionist role, within your Smart Hospital. After adding receptionist staff, you can then modify the accessibility of the features and modules according to your requirements through the superadmin panel in the Roles Permission module. Please check this https://smart-hospital.in/article/roles-permission article and these https://i.imgur.com/ldoqVvB.png and https://i.imgur.com/LWHtn1I.png screenshots for more details.
Regrading “How to add pathology and radiology test” you can check this https://drive.google.com/file/d/1HTXLszKO5KGf8_Np1r6pOw6nsu58PJOx/view?usp=sharing screen recording to add pathology test and for Radiology Test the process will be same, you can also check these https://smart-hospital.in/category/pathology and https://smart-hospital.in/category/radiology articles.
Further if you are facing any issue then we provide customer support through our support portal https://support.qdocs.net please open a pre-sale ticket with your doubts and queries, so our technical team will assist you in more details.
Hello Team Please i am having issue by submitting a ticket I mean your Ticket portal isn’t working please check it out for us to be able to submit our Problems to you
If you are unable to open a ticket at our support portal, then please mail us with your purchase code at our support email support@qdocs.net with your issues so we can further assist you with it.
Hi, I updated my version from 4.0 to 5.0 last week and I have been having issues saving patients prescription since then! What do you think could be the solution? I just saw that a customer (lonex-gardens) already raised similar issue. Could you please provide a holistic solution as it is becoming embarrassing please
We provide customer support through our support portal https://support.qdocs.net so please open a support ticket with your issues, our technical support team will help and solve it.
I’m reporting an issue with your latest version you’re directing me somewhere else. I cannot even use the support platform. After I upgraded the application from version 4 to 5, I started experiencing issues when trying to safe prescriptions, staff records etc. You can only save prescription record if you selected only one medicine, it does not save for more than one. Some here raised the same issue, instead of you finding solution to it you’re directing me to support. DID YOU DELIBERATELY CREAT THE ISSUE TO SELL YOUR SUPPORT SERVICE?
Please also note that whenever a new Smart Hospital update comes, please update your Smart Hospital to the new version because when a new version comes, the old version package is deleted from CodeCanyon, and also we only provide support for new versions of Smart Hospital.
The new version of Smart Hospital was launched in August 2024, and it is common for most issues and bugs to be identified and reported within the first month following a release. We have addressed these concerns and provide a patch for them. However, since your support expired in January 2024, and it has now been over a year since the new version was released, and we could have considered your issue if your support had expired only six months ago , it has been significantly longer. Additionally, the reported issue appears to function correctly in our version of Smart Hospital, indicating that the problem may be specific to your installation. Therefore, we recommend that your Smart Hospital support be active for us to investigate this matter further.
hi! does this have a odontogram?
Unfortunately, Smart Hospital does not provide a feature for odontograms. Although it is designed to take patient medical records, it does not currently support odontogram data or the evaluation of a patient’s dental condition.
I can’t add charge and service Alert “No Charge has configured for selected category”
I was about to say this but its been said already, its a bug with the new update i installed old version and it doesnt give any of this error. please fix and stop asking me to pay more money for support. i already have a license.
We provide customer support through our support portal https://support.qdocs.net so please open a support ticket with your issues, our technical support team will help and solve it.
I stopped using this system because of the cost of buying papers every-time, am only returning to this system when you provide us with an update that supports Thermal printers, Do you even have plans of implementing it.
With Smart Hospital’s upcoming update or next upcoming update, we will release a thermal printer add-on option so you can print bills of Smart Hospital using it, but with the thermal printer, you will only be able to print bills of Smart Hospital, not the reports, and reports will be printed on A4-sized pages.
This script has become my highest frustration ever. I invested so much on this script, over a thousand times more than I ever invested on any script anywhere. Yet, I’m still not getting what I want. Issues here and there, and the developers have refused fix it. They expect me to pay them another money (almost a $1000) for support.
If you have a large number of patients in your record, Drugs Prescriptions don’t save, yet they have refused to fix this issue. They are telling me to come and pay almost a $1000 for support.
A lot of customers I have installed this script for are not able to use it.
This is the highest frustration I have ever got from any software investment. And to think that the developers don’t care is the most unimaginable!
Please, be careful before you buy this script.
NOTE: All these issues started since their last update. Before their last update, there was no issue
There are hundreds of customers using Smart Hospital for large amount of patients and not facing any issue in drug prescription or in opd module or in pharmacy module, however if particular you are or anybody facing this issue then obviously we will check it under support. We have already provided you support many days even after your support expired but its not possible for us to provide continuous long term support without valid support. You have purchased extended license so you have paid extended license cost,we have not charged any hidden cost. Again and again whenever you face any issue you are posting on comment area instead of it is always recommended to open support ticket for support related issues.
I can’t add charge and service Alert “No Charge has configured for selected category”
We provide customer support through our support portal https://support.qdocs.net so please open a support ticket with your issues, our technical support team will help and solve it.
Hi Team,
Could you please let me know? How to generate discharge summary?
Discharge Summary option will be available in Discharge patient list after patient will discharge and to check patient overall history (charges, payments, treatment etc.) you can check it by going to Setup > Patient here click on show button present in front of patient name then here you can see all details, please check these https://i.imgur.com/IqvOSh5.png, https://i.imgur.com/ca714dU.png and https://i.imgur.com/Dh7llUh.png from more details.
Also Please check these https://smart-hospital.in/article/how-to-discharge-patient-from-ipd and https://smart-hospital.in/article/how-to-discharge-patient-from-opd articles for discharge patients from IPD and OPD and you can check discharge patients details from Reports > OPD Discharged Patients and IPD Discharged Patients. Further if you are facing any issue then We provide customer support through our support portal https://support.qdocs.net so please open a support ticket with your issues, our technical support team will help and solve it.
Support is too slow it takes one day to get reply.
We have replied in your support ticket and there is 1 business day response time is set for our support however we try to provide support immediately as soon as possible but sometimes it may take more time than expected due to large supply of support tickets.
How to ensure that nurses have limited access to the information needed for their care?
The Roles Permission module allows you to enable or disable permissions for specific roles, including the Nurse role, within your Smart Hospital. After adding nursing staff, you can log into their accounts to examine the features they can access. You can then modify the accessibility of these features and modules according to your requirements through the superadmin panel in the Roles Permission module. Please check this https://smart-hospital.in/article/roles-permission article and these https://i.imgur.com/eqXNvy6.png and https://i.imgur.com/hwFo2sN.png screenshots for more details. Further if you are facing any issue then We provide customer support through our support portal https://support.qdocs.net please open a support ticket with your issues (with your valid support), our technical support team will help and solve it.
Waiting for next update!
Smart Hospital’s upcoming update is under development, and it is expected to be released in around 2 – 3 months.
