3370 comments found.
Hello, I purchased a license for my old site a few years ago, and I deleted the plugin from the old site. Now I have a new site and want to transfer the license to the new site. The plugin has message when I try to install it on the new site, that I must first remove the license from the old site, but the plugin has been deleted and I can’t remove the license from the old site. I sent a ticket regarding this issue to your support, but I have not received a reply after two requests. We need to launch soon and not being able to install the plugin is holding us up. I would very much appreciate if you could please update this issue soon. Thank you.
Hello,
Can you please provide a ticket number so I can pass it to the support staff so they can check and assist you ASAP.
Thanks
Thank you for your swift reply. I do not have a ticket number or paid support. Do we need to purchase support or another license to transfer a license from one site to another?
These are the steps I have taken so far to request license transfer: 1. Purchased Plugin license and add-on. 2. Install and activate on Site A. 3. Delete Plugin site A. 4. Install on site B. 5. Message: ARMember license is not activated. To receive regular updates, please activate license from here. 6. Click Here, opens 7. Manage ARMember License. 8. ARMember License In order to receive all benefits of ARMember, you need to activate your copy of the plugin. By activating ARMember license you will unlock features like – Access of all ARMember addons, automatic updates and official support. 9. I fill in: Customer Name Customer Email Purchase Code Domain Name: Site B 10. Error message: This purchase code is already activated at Site A . Please deactivate license from your currently activated domain by clicking Remove License button. (I have already deleted plugin) If you still have any difficulties in activation / deactivation of license, than please Click here to submit RESET request. 11. Click Here: Submitted Reset License request. 12. No Reply 13. Sent second Reset License request. 14. No Reply 15. Placed message in Comments on Themeforrest. 16. Comments requested “Can you please provide a ticket number so I can pass it to the support staff so they can check and assist you ASAP.”
We never received a ticket number for our requests. What should be the next steps? Thank You.
Thank you for Resetting our license. We were able to activate it on our new domain.
Hello,
You’re welcome! I’m glad to hear that you were able to activate the license on your new domain.
Thanks
how can i revoke my license need assistance with it can you guys clear it for me please help my support expired and the website it was used is terminated
HI,
You can remove license from your existing website. But as it seem your website is terminated then kindly message me through message box of our codecanyon profile page with your purchase code and will help you there.
Thanks
I have purcased the main plugin and the courses plugin, but I am having issues with the course being available. I tried to submit a ticket at arpluginship.com, but when I submit there is just a spinning wheel next to the submit button and the ticket does not lodge. I have tried with and without attachments. Please help.
Hello,
Sorry for the inconvenience caused to you. Kindly send your request for unable to open support ticket from the https://www.armemberplugin.com/contact-us page with the screenshot so, a core team will check and assist further ASAP.
Thanks
PRE SALE QUESTION: there is some list of templates that will be fully compatible with this plugin? Because I used Paid Membership Pro, and I faced issues with some templates
Or at least 2-3 Multi-purpose Themes
Hello,
Thank you for reaching us!
ARMember does follow WordPress standards; if the plugin/theme you are referring to follows WordPress standards, it will work fine. Therefore there is no specific list available. Also, you can try the ARMember Lite version which you can download from the https://www.armemberplugin.com/ website click on “Download Free Version”.
Please let me know if there is anything else.
Thanks
Please clarify these questions as I see things in ARMEMBER are going forward into annual subscription modes.
1. I bought the ARMEMBER Paid plugin 2 years back from here. It was then available for one-time payment (i.e. no yearly subscription). Will it remain so or will I be forced to take an annual subscription to receive updates?
2. I have a few add-ons which were, again, available as a one-time payment option. All of them are marked to expire by 2026 in my account. Will it remain active for me or will I be forced to take an annual subscription to receive updates?
3. I checked my inbox and other places, but the switch to the annual subscription model was not informed anywhere. If you have sent a notification about it, please share where, and if not why were the members not notified about it.
I expect ARMEMBER to honour the earlier deals.
I have been trying to get answers to this by asking in group comments, but no success.
Since I use this for commercial purposes, I need to evaluate my cost and choose to stick or switch.
Hello,
I understand your concern and i assure you that ARMember comes with lifetime update. but for addons kindly reach out through the ARMember Contact Us ( https://www.armemberplugin.com/contact-us ) page. After that, you will be assisted from there.
Thanks
Thanks. So if someone still buys from here, is it a one-time payment? Because on their website, they are selling it as a yearly subscription bundled with some in-house add-ons.
Can you confirm?
Hi, I was reading in the documentation that the paid marketplace add-on has some important notes:
The second note refers that if I want to create a recurring annual subscription plan with Mercadopago, I would have to set the Billing Cycle of the plan as 12 months instead of 1 year for it to work correctly, right?
thanks
https://www.armemberplugin.com/documents/armember-mercadopago-addon/Important Notes :
Mercadopago Payment Gateway add-on will only work if ARMember plugin is installed with version 6.7 or higher.
Mercadopago supports only free trial with Auto-Debit recurring payment
Mercadopago supports only daily and monthly with Auto-Debit recurring payment.
Hello,
Yes, select the billing cycle for 12 months and then the member will be charged after 12 months.
If you need further assistance then, kindly open a technical support ticket from https://support.arpluginshop.com so you will be assisted from there.
Thank
Hi, I would like you to remove my plugin license from the domain name https://klm.webdesignhost.co.ke (It was a staging domain and it has actually expired). I want to use the license/plugin on different domain name.
Hello,
Kindly leave message through message box of our codecanyon profile page with your purchase code. so, i can help you reset your license.
Thanks
Hi, I have sent the purchase code through the form on your profile.
Kindly reset as soon as you can. Thanks
kindly check your inbox.
THanks
Are all payment gateway add-ons included, or do I need to purchase them separately?
Hello,
ARMember Pro supports multiple payment gateways for purchasing ARMember membership plans. It includes 6 built-in payment gateways: 1. Stripe 2. PayPal 3. Authorize.net 4. 2Checkout 5. Bank Transfer (offline payment gateway) 6. WooCommerce Payment Gateway
If you need to use additional payment gateways beyond the ones provided, ARMember offers various addons to meet your specific requirements. For more details, visit the ARMember addons page here: https://www.armemberplugin.com/addons
Thanks
Hello, there is any way to create and send custom invoices to users? Not only for purchase plans
Hello,
Kindly open a support ticket from here: https://support.arpluginshop.com and then the technical support staff will assist you further.
Thanks
Pre-Sales Questions:
1) Can I view Total Users, Total Number of Transactions, Total Amount of Transactions, etc. Can I filter this data by year?
2) Can each user register using an identification card (mandatory)?
3) Can each registered user have an ID number?
4) Can this system create overdue membership? I mean members who did not pay the previous years’ fees, need to pay the outstanding membership fee to become a member in the current year.
Hello,
Thank you for reaching out to us!
1. Yes, ARMember provides Membership and Payment Reports through which you can check out “Total Users”, “Total Number of Transactions”, etc. and also you can filter these hourly, monthly, and yearly as per your requirements tool. 2. Yes, ARMember does provide a facility to create multiple custom fields as per your requirements through which you can allow the members to submit the ID card at the form and then register. 3. Yes, you can use either a WordPress User ID or create custom ID using developer API. 4. When paying manually the member needs to pay the previous year’s fee and then for the current year.
Feel free to reach out to us if there is anything else. Thanks
I still not understand for number 4. Did you mean armember can display overdue information on user bill & user need to pay manually for overdue amount, but can pay online for current year?
Hello,
No, members must pay each year including missed past cycle payments to keep premium access.
Thanks
I am aware that our support expired a long time ago but this is really a pre-sales question as we are considering purchasing further licenses for other websites and two issues are concerning: 1) there does not seem to be an easy way to disable autocomplete on username fields in forms and 2) usernames appear in links for resetting passwords and in URLS, which should not be necessary and is problematic. I just wanted to know if this can easily be remedied as it would otherwise be a hindrance.
Hello,
Glad to know that you are looking forward to use ARMember on your other sites too. 1. Regarding “disable autocomplete on username”, kindly take a note that ARMember does not provide a facility to autocomplete the usernames, however if the credentials are stored in your browser then it may automatically fill the username. Otherwise, it will not be auto-fill. 2. For your query regarding “usernames appear in links for resetting passwords” then ARMember does follows the WordPress standards and accordingly creates a link as per the WordPress.
I hope this clears out everything. Thanks
Thank you for your reply. 1) Please consider changing this as it is a data protection concern on publicly accessible devices to not be able to deactivate autocomplete on username fields. Autocomplete is on by default unless you specifiy off in the input. I have found the location in the code to do this, but not as a permanent solution. 2) The reset password function is implemented by ARMember and the links are not the format that Wordpress uses but include the ending &login=[username]. This is also a data protection concern. Wordpress and other user plugins use tokens for this whereas ARMember uses a key and the username. The username could be encoded into the key, for example.
Correction to 2: Sorry, the standard Wordpress login does in fact do this as well, but maybe you would consider implementing a token system that does not require the username to make it more secure?
Hello,
1. I understand your request but if you are not willing to autofill the username and the password then it is better to not store them at your browser, as if you save these at your browser then the browser indicates it and not the ARMember, so it completely depends on the browser, and there is no role of ARMember into this. 2. Yes, as you have checked that WordPress also implements the same and therefore as per the WordPress standards ARMember also does the same. However, as you have already purchased the ARMember and have few suggestions then I suggest you reach out to the technical team from here: https://support.arpluginshop.com and then the team will assist you further with this.
Thanks
Armember Plugin could not be activated because it caused a fatal error.
Although your support period is expired so i would encourage you to extend your support and open support ticket.
still, if you think its issue in plugin itself Kindly contact us through message box of our codecanyon profile page.
Thanks
The support is ridiculous! You have to pay them to fix a bug in the plugin itself!
Your support period is expired. so, you do not entitle to get support, you probably know when you bought license that you get 6 months of technical support. If the bug is generic then it will be fixed in upcoming version. please share the issue you are having.
Thanks
I created a ticket while my support was still active, reporting the bug that was occurring. You accessed my database, checked my WordPress, and said everything was fine, yet the issue persists! When a customer registers through ARMembers, the user creation process intermittently malfunctions, overwriting the user with ID 1. I had already reported this in the previous ticket!
Hello,
Kindly share the ticket number and also reply to the similar ticket and the team will check the issue and if there is any issue on the ARMember side then they will be happy to fix it in the upcoming version.
Thanks
Hi lite plugin seems to have been removed from WordPress repository? Is the developer still working on this plugin ?
Hello,
We want to assure you that this closure is only temporary. However it will not affect any of the functionality and you will get regular updates as you were.
Thank you!
Hi,
I recently purchased the Online Course Addon for ARMember and have noticed that there is no built-in option for content protection. This raises a concern, as it appears that anyone can easily copy the course content, which is not ideal for my business.
Could you please confirm if there are any settings or additional features available to prevent content copying? If not, do you have any recommended solutions or third-party integrations that could help protect my course material?
I appreciate your guidance and look forward to your response.
Hi,
Thank you for choosing to purchase from us!
I understand that you’d like to protect the content in your course lessons from being copied. This is currently not feasible to achieve using the ARMember, however you can use a third-party plugin available on wordpress.org, such as “WP Content Copy Protection & No Right Click,” to help prevent users from copying the content.
Thanks
Hello,
You haven’t added change logs since September 2024. Kindly request you to continue adding them.
Best regards
HI,
Added. thanks for the suggestion.
Thank you. Useful to understand improvements.
Welcome
Hello, it says my purchase code is invalid. Would you please reset my purchase code – it may still be attached to a domain I no longer have access to as the domain name expired. Thank you
Sure. Kindly leave message through message box of our codecanyon profile page with your purchase code. so, i can help you reset your license.
Thanks
I have written so many private messages and I have had no reply let’s see if you respond to this! can you answer these questions?
I run a WordPress-based SaaS website and need assistance setting up subscription payments. Here’s what I’m looking for:
1. Trial and Subscription: * Customers should be able to enter their card details and start with a 14-day free trial. * During the trial, they should have the option to cancel at any time without being charged. * After the trial ends, subscriptions should transition to automatic monthly billing.
2. Discount Code: * I’d like to offer a coupon code that provides 50% off for the first 6 months. * After this promotional period, the subscription should revert to the full price.
3. Setup Details: * My developer is building a software application hosted on a subdomain, while I’m creating a WordPress website. * The plan is to use a WordPress plugin to handle customer payments. * After customers make a payment on the WordPress site, they will be redirected to the subdomain where the software is hosted.
4. Plan Upgrades: * Customers should be able to upgrade their plans directly through the software on the subdomain. * I’m not familiar with the technical details, so my developer suggested I confirm if this setup will work smoothly with API.
5. Customer Dashboard: * Can you share what the customer dashboard looks like?
6. Comparison with MemberPress Pro: * Does this plugin offer all the features included in the MemberPress Pro plan?
Hello,
Sorry for the inconvenience caused to you!
Thank you for reaching out to us! Below I’ve addressed your following concerns.
1. Yes, it will be possible with ARMember plugin.
2. Yes, ARMember does provide a facility to apply coupon codes setting for the first payment only and also for all recurring payments.
But if you are referring to using a monthly subscription and applying for the first six payment cycles then, unfortunately, it will not be possible to achieve.
3. If you are referring to redirection after purchase then, yes you can set custom URL redirection using ARMember plugin.
4. If you are referring that ARMember is on main domain website and upgrading from the subdomain website then automatically updated to main domain website. If so then, unfortunately, it will not be possible to achieve.
5. ARMember does offer all the details to be managed through WordPress shortcode so, you can simply create the page which shows the memberships, payment transaction, edit profile, close account details according to your requirements.
6. ARMember does provide a comparison between the membership plugin. Kindly refer to the below URL: https://www.armemberplugin.com/memberpress-vs-paid-membership-pro-vs-s2-member/Thanks
Hello I bought the paid version years ago, after a while I deactivated it, downloaded again the files from codecanyon today. After uploading it, I get this message: “Error: ARMember – Complete Membership Plugin requires 1 plugin to be installed and activated: ARMember – Membership Plugin, Content Restriction, Member Levels, User Profile & User signup.” Any clue why I can’t activate it? Thank you for your help.
Hello,
I’ve reviewed the error message and this is likely to appear when you do not install the ARMember Lite initially, the ARMember Pro is the extended version of ARMember Lite therefore ARMember Lite is a required plugin to activate the ARMember Pro. Please follow these steps:
1. Install ARMember Lite directly from the WordPress.org repository. 2. Activate the ARMember Lite plugin. 3. Then, you can install ARMember Pro while keeping ARMember Lite activated.
Once this is done, you should be able to activate ARMember Pro without any issues.
For more information, you can refer to the ARMember documentation: https://www.armemberplugin.com/documents/getting-started-with-armember/#ARM_LiteInstallation
Thanks
Hi! I already had TutorLMS when I found arMember, and I want to keep using TutorLMS. How can I integrate arMember and TurorLMS?
Hello, Thank you for reaching out to us!
Currently direct integration with the Tutor LMS is currently not available at the moment. However, ARMember does follows the WordPress standards and if the plugin uses the WordPress Custom Post type then, you will able to set access/restriction using ARMember plugin.
Additionally, we also offer a premium addon “Online Course Addon” which allows you to setup a membership + LMS site. For more information, I recommend you to check this link: https://www.armemberplugin.com/downloads/armember-online-courses-addon/ Thanks
