145 comments found.
Hi, my Gmail account does not work with IMAP protocol, SMTP no problem, how can I fix it??? I tried with https://plugindocs.classiccompiler.com/doc/view/31 but same problem…
Hi, please send an email from support page. Thanks.
Hello, how are you? I wanted to know if you are aware of the bug that every time you open an email that is customized, for example with an Ariel font, the entire system stays with that same font while the email is open.
How can I solve it?
Hi, well. Thanks for asking 
. About the bug, could you please send an email from support page?
This was the best plugin for Rise I’ve ever seen, but now it throws errors when sending emails if you set up an SMTP account. It’s a shame! Once this is fixed, I’ll call it the number one plugin again!
Hi, we’ve tested and it’s working properly. Could you please send an email from support page? Thanks.
When I open the email I received, I get the message “Something went wrong.” This is common with some emails (e.g. Wordpress+WP Mail SMTP). Can you help me?
Hi, could you please send an email from support page? Thanks.
Hello, Maybe you are thinking in the near future to release this module for Perfex as well because your module has more advantages than what is currently available for Perfex like: - Can be managed many emails account from the same account of CRM; - Cand be shared to the staff one or more emails account in order to manage them from their account. - easy to set up email accounts. Thank you!
Hi, thanks for your feedback
is it supporting email tracking futures?
Hi, no it doesn’t. Thanks.
When an email arrives and has several destinations and you are one of those destinations, there is some way to select an option to respond to the email to everyone, because currently it only responds to the main one that sent, but the others that are on the list are not included.
Hi, this feature is not available. Thanks.
Any plan to integrate with Google Workspace / Gmail?
Hello?
Hi, this feature is already available. Please check this guideline: https://plugindocs.classiccompiler.com/doc/view/31 Thanks.
Inserting table is just working on same email client con rise view, but when mail arrives to my gmail account I don’t see any table, I just se text inside, but I can not see table. Help please
Hi, to see html view of email please add this config: https://plugindocs.classiccompiler.com/doc/view/32 For further issues please send an email from support page. Thanks.
I have problems with the IMAP configuration. I am not getting any incoming mail. I have tried every possible way to configure it, but I couldn’t find a way. Is there a guide or support for this? I just bought plugin
and I can’t see any sent or received mail on mailbox…
I solved my self.
Hi, glad to hear it worked for you. Please send an email from Support page for any issues, questions or suggestions. To save time and get quick feedback, please don’t ask for support in comments section. Thanks.
Hello, is it not possible to integrate outgoing mail with Mandrillapp?
Hi, it’s not possible directly. You can use SMTP if available. Thanks.
How to select a mailbox first to compose? I can’t compose new email
Hi, please go to the Mailbox from left menu. You’ll get the ‘All Emails’ button and from that dropdown select a Mailbox. Then you’ll be able to compose. Thanks.
Is it possible to categorize emails using labels and folders for better organization? Additionally, can we assign emails to particular clients for tracking purposes, similar to what HubSpot offers?
Hi, categorizing by labels and folders is not available. You can send emails to the existing client contacts. Thanks.
Hi,
I’m reaching out because I haven’t heard back about two tickets I submitted. Could you please check on the status of these requests?
Thanks a lot for your help.
Hi, we’ve replied to both of your tickets but it seems your email receiving account is unreachable. Please check you’ve access on the email account of your Envato account. Thanks.
You’re absolutely right, thank you for checking into that. For some reason, my email address seems to be missing from my account settings. That’s very strange!
Is it possible to view the responses to my support tickets online as well? If so, could you please provide the URL?
Sorry that’s not possible. Please change your email address and send a support ticket again. So when we reply to that email you’ll get that. Thanks.
I have changed and confirmed my email address. Could you please resend the responses to my support tickets to my new email address? Thank you for your time and assistance.
We won’t get your email address until you send a support ticket. Please send that. Thanks.
Are you planning to attach documents in the near future (in the next few weeks/months)?
Hi, the file attachments feature is already available. Thanks.
I looked at the plugin’s demo, did I realize correctly that there is no way to add an attachment in an email template?
Hi, there is no such feature. Thanks.
Hi, just to inform the TinyMCE plugin in version 3.7 does not work with Mailbox.
Hi, the issue has been fixed and released. Please update it from plugin settings. Thanks.
Great, thank you. Can we also install TinyMCe plugins? If possible how? Thank you again so much!
Hi, yes you can use TinyMCE now. Thanks.
Since the new RISE Update, the sending button gets frozen, i was thinking that it is related to the RISE SAAS but the developers there told me to notify you. I have send you a message.
Hi, the issue has been fixed and released. Please update it from plugin settings. Thanks.
Due to an update to RISE-CRM, an error has started occurring when sending emails. Please take action.
Hi, we’ve checked with the latest RISE 3.7 version and it’s working. Can you please send an email from support page so we can assist you? Thanks.
Hi, the issue has been fixed and released. Please update it from plugin settings. Thanks.
I have had this issue for a while but just havent mentioned it. When I get a new email and open it thebody of the message doesnt show. I just see the reply box
Hi, to support html version of emails, please check this documentation: https://plugindocs.classiccompiler.com/doc/view/32 Thanks.
