16303 comments found.
Can you explain what Pickup Point is and what it is for?
The admin has the ability to set and create pickup points directly from the admin panel. These pickup points can be selected by customers during the ordering process in the shipping section.
For your reference, please find the screenshot here: https://prnt.sc/65xr8Bw9Cqwb.
Is there a way for customers to have both shipping and billing addresses in their accounts? There is a possibility to add more than one address in the system – is there a way to give titles for each added address such Home address, study address etc.?
We are noting your point and will analysis about this portion. We will defiantly add this to our item surely in future update.
In addition to suggestions already submitted by other users, May I also suggest the following on the main CMS
Estimated delivery time: this should not be 7 days. Instead use code to convert it to days. For example, between Monday 13th January, 2025 and Friday 18th January, 2025.
Shipment Courea: Shipping state, city, local government authority (LGA) should be included because in a country there are many states and in each state there are many cities in the cities also there are many local government authority (lga). As such, amount charged can not be the same.
Product code is very important to easily identify products.
Abandoned cart: when a user didn’t checkout or is unable to complete the checkout he or she should receive a reminder mail or SMS
We are noting your point. Already some of those are already on our item’s update pipeline.
According to your account information it has been seen that your item support time has been expired. We are requesting you for renewing your item support pack.
It can see many users asked about dropshipping and your answer that you did not promise , here is proof 5 months ago: https://prnt.sc/XvxzZN1xdnqI , you think all customers are fools – check the comment section https://prnt.sc/cu6PzVNbUlYs and you can see that you promised all last year:
https://prnt.sc/5VoKpxcj1W-T / https://prnt.sc/RHtxQOW4jh3A/ https://prnt.sc/mBqheQVWo0-y – 8 months ago ) —- HOW LONG TIME we need to wait when will be ???
By the are you pushing for the item? Even this item is not released on this marketplace yet though you are continuously pressuring us. Yes we are working for this item and item development needs time to reach the quality works.
Pre sale question: Can i use this script for single clothing store? we don’t want the multi vendor support.
Yes sure you can use as you are demanding. Just with a single click you can close the multi vendor option. It’s easy and one click matter.
It would be very helpful if only the admin had the option to turn product comments on/off and customize comments. Often, competitors leave negative comments on good products, which results in those products not selling. In such cases, the admin cannot do anything.
However, if the admin had the opportunity to customize comments, they could verify and resolve the issues.
Please consider this and make a special request to add a custom comments option, similar to the custom review option. Thank you
Already this item have complete custom review section. Either about which comment section you are talking about?
Yes, I am actually talking about the custom comment.
It would be great if the admin could delete/edit comments. Alternatively, it would also be good if there was an approval system.
If customer demand will increase about the same alignment then we will implement surely. Before you no one said about this comment cause already this item have custom reviews and product queries which is mostly important for an eCommerce system.
According to your account information it has been seen that your item support time has been expired. We are requesting you for renewing your item support pack.
Currently, the system has the possibility of selecting the type of freight charge based on the city. But what if I want a different price for each product based on the product’s weight and location? because for example, if you are delivering a shoe and a refrigerator in the same city, the delivery cost is different, there should be an option to differentiate this.
I saw a bulk of queries you have what is commented in here. For this discussion we will welcome to our support zone for more easy communication from here http://support.activeitzone.com
I registered a product and made a purchase, and I have delivery boys registered. but I can’t assign a product to the delivery person, the list appears but without any delivery person. Can you explain to me how the merchandise delivery process works after purchase?
I saw a bulk of queries you have what is commented in here. For this discussion we will welcome to our support zone for more easy communication from here http://support.activeitzone.com
what is Product Queries and how to use it? I enabled it in the system but I didn’t see anywhere to record this data
I saw a bulk of queries you have what is commented in here. For this discussion we will welcome to our support zone for more easy communication from here http://support.activeitzone.com
What is Conversations and how to use it? I enabled it in the system but I didn’t see anywhere where to start the conversation
I saw a bulk of queries you have what is commented in here. For this discussion we will welcome to our support zone for more easy communication from here http://support.activeitzone.com
google pay payment method
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scammers
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I gave 1 star because there is no option with 0. very bad experience with active eCommerce CMS team and software, i will never suggest to purchase any item or add on from them. they are non cooperative. so please read all comments before purchasing.
We sincerely regret that your experience with us did not meet your expectations. However, it appears your expectations exceed the scope of the item support policy outlined by Envato Marketplace. Our support team has provided assistance in line with these guidelines, including sharing screenshots and informing you about the issue.
https://prnt.sc/YXEBJgVZePhF
https://prnt.sc/44DhB_nbG42v
Your request to have your examined data removed by the support team falls outside the obligations of our support policy.
https://prnt.sc/Umf3eLLrSLP6
Even our support describe your for the best practice.
Nonetheless, we understand your concern and will discuss this matter with Envato Marketplace to explore potential improvements to the support policy.
Please note that, as authors on Envato Marketplace, we are responsible for the item itself but not for managing customer data. Thank you for your understanding, and we value your feedback as an opportunity to improve.
Just tell me here how i import demo data from admin CMS, option is there but errors. how can we fix or import data. no reply from your end except time wasting.
your team is just wasting clients time, lot of customers are complaining here and also creating tickets, but no positive response from your team. you are just wasting time and after completing support period you guys saying that extend support period and pay us for support. I have created lot of tickets and emails but no positive reply from your team.
as per your team request i gave you all login credentials, after two days they says that you can reinstall script for importing demo data. i do this today but same result and errors.
As weekly off days, our support system is offline on Friday and Saturday. So obviously we do not passed the official week days. And today you get your respond.
I am still waiting as you promised.
As weekly off days, our support system is offline on Friday and Saturday. So obviously we do not passed the official week days. And today you get your respond.
About which promise? Did we promise that we will remove your previous data?
where i mentioned in your below comments that you should delete my data. i am asking about “Demo data import” which is not working. if not manageable by your team, you should remove this option from your demo. i saw 3 to 4 years back that customers are complaining about same issue. but no clear reply from your end and no clear instructions about solutions. any way your support is very good for replying not for solutions.
Your Comment: As weekly off days, our support system is offline on Friday and Saturday. So obviously we do not passed the official week days. And today you get your respond.
Did you upload your demo freshly with no previous data as the item is described?
Would you change how clients add items to cart. Their bio and personal details should come last as they checkout. I.e a client login and register should be at the end.
Are you using guest checkout?
I WANT TO PURCHASE THIS CODE BUT I NEED YOUR HELP TO SETUP AND GO LIVE.
HOW YOU CAN HELP ME.
I HAVE NO KNOWLEDGE FOR CODING OR FLUTTER OR ANYTHING
No issue. Certainly! While installation and publishing are not covered under the standard item support, we do offer custom services to assist with this. You can submit an item support ticket through the following link: http://support.activeitzone.com.
Hi, I’ve previously reported the following issues through a support ticket, but they were ignored, so I’m raising them here:
The “Visit Store” button and coupon details are not showing on the coupons—this issue is specific to the Flutter app. https://prnt.sc/GrcJ-NZkGt97
The Order Re-payment feature displays an “Unexpected Token” DOCTYPE” IS NOT A VALID JSON, only in the Flutter app. https://prnt.sc/E3mBIcK5iMxS
The “All Products” section in the app is displaying only 10 products.
The Classified Ads Package shows “Nothing to Pay” when a customer attempts to purchase a package.
Your another comment has been replied. Please avoid the duplicate comment.
Please, attend to this request,#678. It’s been over 24hrs I sent it. Thanks for what you do here.
We have reviewed your support ticket, and it has already been responded to. Please refer to the screenshot for confirmation: https://prnt.sc/BUztKzAY63CE.
Additionally, we noticed that this account is not associated with the purchase of the item. To ensure prioritized support, we kindly request that you make comments or inquiries from the buyer’s account.
Please note that our support system is offline on Fridays and Saturdays due to weekly off days.
Thank you for your understanding
And here is the response I provided yesterday. Kindly check
This is a follow-up to your previous request #678 ”Hello”
1. I get this error message when i tried to instal the demo data
2. I cannot place an order on my website, i setup paystack it doesnt work, even cash on delivery option is not working.
Kindly note that you can delete any files or setup i might have done on the website in other for you to make my website works. ...
Have forwarded all your requirements through the support ticket.
Have you submitted a new ticket? I see that your previous ticket (#678) has already been resolved. If you have submitted a new ticket, rest assured that it will be addressed tomorrow during our regular office hours (GMT+06).
Thank you for your patience!
How can I get CRYPTO CURRENCY API PLEASE you asked it but I don’t know what it is yet I need to add crypto currency payment method
Cryptocurrency payment is not included with the main item, nor is it mentioned as a feature of this item. If you require this functionality, it will need to be implemented through customization at the source code level.
We can assist you with this custom development. Please feel free to contact us for support at http://support.activeitzone.com.
Hello please,I wanted to add Crypto Currency payment gateway but you asked me for CRYPTO CURRENCY API and I don’t know what it is ,please help me how can I get it
How can I get Crypto Currency API
Cryptocurrency payment is not included with the main item, nor is it mentioned as a feature of this item. If you require this functionality, it will need to be implemented through customization at the source code level.
We can assist you with this custom development. Please feel free to contact us for support at http://support.activeitzone.com.
I have provided the information requested, am waiting for your reply so that I continue with my site
Would you please inform your support ticket no?
implement manual attributes input for sellers, such as sizes in cm, mil, mg, mb, gb, (W90×150L), and any other undefined special number.
This option is already available in the admin panel. The majority of our users prefer not to have this configuration process enabled for sellers. However, if the demand for this feature increases, we will certainly consider implementing it.
Today is the final day (UTC1) of our discount period! According to your account information, your item support has expired. Take advantage of this opportunity to renew your support package with a 50% discount—our best offer yet. Don’t miss out on this chance to save
Ok thanks
Most welcome
implement Product Maximum order per user. for promotional products, that are intended to be sold only one pieces pay a user.
To include this feature in the system, it would need to be made dynamic, as not every eCommerce entrepreneur prefers this setup. For such modifications, we recommend customizing the item to meet your specific requirements.
The item you have purchased comes with a clean and fully customizable source code, free of any minified sections. This ensures that you have complete flexibility to tailor the eCommerce system according to your needs.
Today is the final day (UTC1) of our discount period! According to your account information, your item support has expired. Take advantage of this opportunity to renew your support package with a 50% discount—our best offer yet. Don’t miss out on this chance to save
Ok thanks
Most welcome
