1074 comments found.
im having a issues with my b2b plugin is not converting the prise to the other currency in the b2b side of the shop what to do..??
Hello,
Thank you for reaching out to us.
It’s compatibility issue, I’m afraid. Could you please create a support ticket on this Support Forum, we’ll check it.
Best regards.
i have made a account but i get no mail to make a password so i cant login
Can you try this button instead: https://share.nmblc.cloud/91c383a3
it worked thanks i created a new topic in your forum for the issue
I got your ticket and will keep you updated soon. Thank you.
Pre-Sale Question
Hello, I have reviewed the documentation and noticed that the parameter ?wmc-currency=USD is used to display products in a specific currency. For SEO purposes, I would prefer to use ?currency=USD instead of ?wmc-currency=USD. Is this possible?
Thanks
Hi,
Thank you for reaching out to us.
Unfortunately, we don’t have option to edit this query, there’s only option to disable it at the moment.
Best regards.
Hello, Could you consider adding this in the future?
For now it’s not in our development plan just yet. But we’ll see what we can do.
Hello, is it working with Cloudflare APO ?
Hi,
Thank you for reaching out to us.
May I ask if you’re encountering any problem with Cloudflare API?
Best regards.
Hello its not api, its cloudflare apo cache
Yes, sorry my typo. Are you seeing any problem with the system?
Also, our plugin has an option called “Use cache plugin” which may help with cache issue. Please try it.
Hey, sorry for delay, we tried it.
Its not working correctly, because Cloudflare APO is dynamic cache. its also gave warning from the wp-rocket if u have enabled Cloudflare APO.
Some other multi-currencies plugin worked fine, please try it.
wmc_current_currency
wmc_current_currency_old
wmc_ip_info
wmc_ip_add
wmc_wpml_lang
wmc_currency_rate
wmc_currency_symbol
Hi! Pre sales question. I´m using this free plugin in my website with plugin Advanced Product Fields Pro for WooCommerce and there is a bug that I can not proceed to checkout. I read documentation and says “partialy compatible”. If I buy this premium plugin do you think that will be compatible with Advanced Product Fields Pro for WooCommerce ?
Hi,
Thank you for reaching out to us.
Can I ask the specific error you encountered at Checkout? Could you please clarify the behavior/problem you’re observing?
Best regards.
Sure, If I activate your plugin and Advanced Product Fields Pro for WooCommerce and you add to cart a product you will see: A critical error has occurred on your website. Learn more about troubleshooting WordPress. My test url is https://arielr212.sg-host.com/
We’ll check it. Can you please create a support ticket on this Support Forum and allow us to take a direct look?
Sent! Thanks for your cooperation I really appreciate it
Hello, despite using this https://yourwebsite.com/?wmc-currency=MXN, in incognito the default currency appears in a third country not listed between the Geolocation options. Should this /?wmc-currency=MXN always ovverride? If I refresh the page, then it works.
Hello,
Thank you for reaching out to us.
If you’re using Auto select currency feature and customer’s IP is not within the countries listed, then the default currency is used. But I don’t entirely understand the scenario. Can you please create a support ticket on this Support Forum and allow me to take a direct look, as well as some tests?
No extra fee or Item Support required when you open a ticket on the Forum above, no worries.
Best regards.
Hello, I have been using multi currency on my Learnpress website for more than one year without any problem, but now im having big issues.
When a user tries to get into a buyed course, a 404 error is displayed. Now I know multi currency plugin is causing this.
If I renew support, are going to help me solving this?
Hi,
Thank you for reaching out to us.
No need to renew Item Support just yet. I can take a look for you. Can you please create a support ticket on this Support Forum?
It’s the Presale forum, no Item Support required.
Best regards.
I think currently Location based currency restriction features are not available.
Example – My site has two currencies and different prices for different currency Example Product 1 : INR – 100 $ – 10
So I want to display INR options only for India for the rest of the world can see dollar price.
How I can achive this?
Hi,
Thank you for reaching out to us.
We have tutorial for this Auto select currency feature, please see this video: https://youtu.be/_DV2XVETUzM?si=r4g0MV9eejmswEK8&t=605
I hope this helps. Feel free to ask if you have any further questions.
Best regards.
Hi is there a direct link that can be used to automatically set the currency when the user visits the site? Something like www.site.com/currency=usd www.site.com/currency=jpy
Hi,
Thank you for reaching out to us.
You can try adding this param after the URL: ?wmc-currency={currency}
E.g. https://yourwebsite.com/?wmc-currency=USD
Best regards.
Hello. I need to reactivate form subdomain to main domain. How to do it? Please help
Hello,
Thank you for reaching out to us.
Please create a support ticket on this Support Forum. We’ll help with the active domain removal, you can reactivate the key on a new domain then.
Considering your expired Item Support, I sent the presale Forum, there’s no extra fee or requirements to open a ticket there, no worries.
Best regards.
Big thanks!!!)
Hello , what is the Conditional Tags that i use to show only the currency bar to admins only
i try is_admin_user() or is_admin()
but not success
Hi,
Thank you for reaching out to us.
You can try this one: is_admin_bar_showing()
And please read more details here: https://developer.wordpress.org/reference/functions/is_admin_bar_showing/
Best regards.
can we create fixed amount of coupons in different currencies so it applies only on respective currencies in which they are created.
For example I create GBP 20, CNY 25 and INR 500. I want GBP 20 to be valied only when location is UK and currency is GBP. Similarly CNY 25 will be applicable only in CHINA when CNY is selected and so on.
Hi,
Thank you for reaching out to us.
At the moment, Fixed price feature isn’t working with WooCommerce coupon. This means you can only create coupon in default currency, and it’ll convert to others using exchange rate.
Best regards.
Greetings I have purchased your plugin, but I have the bad news that the exchange rate is not automatic. How can this problem be solved, since it is not logical to manually change the currency exchange rate every day.
Hi,
Thank you for reaching out to us.
Have you tried the options for auto update rate under Update setting tab?
If yes and the rate is still not auto updated, we can check it for you. Please open a ticket on this Support Forum.
Best regards.
The new updates for Curcy are being delivered only on dev.website.com and not on the live site www.website.com. How can I resolve this bug?
Hi,
Thank you for reaching out to us.
I’m not entirely sure how you updated plugin on the dev site, but your plugin license is not active on any domain, so I supposed you would need to update them by manually downloading the file from your Envato Downloads list (this way)
Best regards.
On our dev site, we receive the update in the updates list, so we can see that an update is available. However, on the www site, there’s no update in the list—in fact, we’ve always had to do it manually. Frankly, it’s a hassle, and after months and months, we’d like to understand how to resolve this issue. Thank you!
To clarify, are you seeing an outdated version of the plugin on the live site without any update notification, or is the plugin listed as up-to-date but without any reminder to update?
You know when you go to the “Updates” section and see all the plugins listed that need updating? Well, on that page, Curcy doesn’t appear as “needing an update.” It’s as if there are no updates available. However, if I check on dev, I can see the new update. This is why, as I mentioned, we’ve always had to update it manually on www, by downloading the zip file from here and replacing the online version. I hope I’ve explained myself better now!
The official way of updating plugin is manually downloading the file from your Envato Downloads list, which is suggested by Envato. We supported Auto update within your Item Support period, on a specific site, if you verify your Auto update key on that domain. But now since your key expired, and not to mention it’s not active on any domain, I thought you updated plugins on both site via manual downloading as above.
If that’s the case, then why do we continue to receive update notifications on dev? Are you sure there isn’t a check on active domains, where your system only supports one domain? Could it be that it considers subdomains like dev or staging as additional to the single active licence?
No, each key can only be active on one domain. And if it’s not active, you can’t receive auto update, whether it’s dev or live site. However, the message to update under Plugins dashboard (like this: https://share.nmblc.cloud/9221d0a4 ) is handled by WordPress, I’m not really sure about this. Commonly, it would just show the notice right when a plugin has its new release.
Alright, so you’re confirming that the issue is that it’s only possible to keep one domain active. Therefore, since we used “dev” first for initial testing, the key remained active there and not on “www,” which is the site where we uploaded the plugin when we went live. Don’t you think this is a problem? And if so, how do I resolve it? Thanks.
No, each license and plugin key is active on one domain only and it’s policy of Envato.
About your key, it’s not active on any domain, whether test/live site.
If you key is active somewhere and you want to detach it from the current domain, we’re happy to. The thing is, it’s not active on any domain.
Ah, okay. I’ve just clicked “Save and check key” on the website, and now the update has appeared. So who knows, maybe we’ve solved the issue.
Hello, Im considering purchasing the pro plugin but have 1 question. Is it possible to make the mobile version show up the same as desktop instead of as a pop up in the middle of the screen?
Hi,
Thank you for reaching out to us.
Yes, it is possible. For a better understanding, I would recommend testing our free CURCY: http://bit.ly/woo-multi-currency
Best regards.
Greetings, do you a Magento Currency Converter?
Hi,
Thank you for reaching out to us.
I’m sorry I’m quite confused about what you’re looking for. Our plugin is a currency converter but I’m not sure what you meant by “Magento”, if it’s a plugin name, ours is CURCY.
If it’s a type of feature you want, could you please clarify?
Best regards.
Sorry for the confusion. Your plugin is for Wordpress.
Magento is an ecommerce software. Since you don’t know of Magento, then you don’t have a Magento currency converter. No issues, I found one. Thanks for your response.
Oh I see, thank you also for updating me.
Greetings, I renewed my support but cannot create a support ticket.
Hi,
Thank you for reaching out to us.
We’ve removed the active key on your old website. Now you can re-authenticate it on your new domain. To re-authenticate, you may regard this instruction.
I received your new ticket. So for now I supposed you sorted it out. I’ll keep you updated there.
Best regards.
Prepurchase question. Is it possible to display approx price in different currencies based on IP/Geolocation? Thank you.
Hi,
Thank you for reaching out to us.
Yes, it’s possible. Please just enable the “Currency by Country” option and set up the Currency/Countries table right below it, as if you set up the Auto select currency feature.
Best regards.
HPOS Compatibility Issue with Renewal Orders and Currency Conversion
Details:
1. I’m using WooCommerce Subscriptions, and my store is set up to allow customers to manually pay for renewal orders. 2. When a customer clicks on the “Pay Now” button for a renewal order, the currency conversion gets applied incorrectly. For instance, if the product price is $10 (which converts to ₹800 in INR), the renewal order interprets ₹800 as the base amount and converts it again to ₹64,000 in INR. 3. HPOS is active in my store but is not synced with the post-meta table. 4. The issue resolves if I manually add the _order_currency meta in the postmeta table for the order.
Hello,
Thank you for reaching out to us.
Can you please create a support ticket on this Support Forum. We’ll definitely check it for you.
You can open tickets on the forum above regardless of Item Support, no worries.
Best regards.
I am trying to deactivate a license and delete my account. I unable to use any of your support forms on your site. Please help.
Hi,
Thank you for reaching out to us.
We can definitely check it for you. Can you please create a support ticket on this Support Forum?
Best regards.
As I stated, I cannot use the form at the forum link as support has ended. I do not see the point of renewing support to request that you remove and cancel my account. Is there an alternate way to provide you with the information
No need to renew Item Support. Considering that yours has ended, I sent a Forum where any users can open a ticket, no worries.
Some questions about compatibility
I am building a woocommerce store using bricks builder, and plan to host it in Chemicloud.com which uses Litespeed Cache. I am also planning to install FunnelKit Funnel Builder plugin (automations plugin later). I’d like to check if your plugin is compatible with those tools. Thanks.
Hi,
Thank you for your interest! I recommend trying the free version of our plugin to check compatibility with your setup. While the free version of CURCY has some limitations, its core features should be sufficient for testing compatibility.
Let us know if you encounter any specific issues or if you’d like guidance on anything!
Best regards.
This item was featured on CodeCanyon
Power Elite Author
Contact the Envato Market Help Team
