579 comments found.
Hello Can you please confirm if your plugin can indeed in WooCommerce allow customers to submit tickets by sending an email to a designated address that will then be assigned as a ticket in the plugin
Thanks in Advanced Johannes
Hello. I’m sorry tickets cannot be opened via emails.
Hello – Since yesterday I can’t reply to any of the tickets. When I click update to send the ticket to the user nothing happens. How can I fix it?
Hello,
You should find which action you performed after which the plugin stopped working (updating a plugin, the theme, installing a new plugin, implementing a customization, and so on).
Try also giving a look to the browser error console to see if any further info about the interference is reported in there.
how can i show console logs privately? i cant post here publicly
Hi,
you can send a private message (click on my name then use the low-right box). Rember also to report your email.
Hi Vanquish
My main site on which the plugin Ticket system was eliquide-diy.fr
Due to need of creating pre-prod env., I used to have this preprod : 0ffd-0801b3cebc7a.wptiger.fr which logically made my 2nd site quota reached (understood I’ve the right to use the plugin through TWO sites maximum), as seen here: https://snipboard.io/Bejkdp.jpg
These days, I’m working on the launch of a 2nd website, where I’d like to make us of the 2nd licence, as a result I went to erase ALL existing pre-prod intending to have none of the “WPTIGER” using anymore the Woo Support ticket system.
The removal of all preprod is effective since +2 hours at this time as seen here: https://snipboard.io/5Uge0G.jpg (that’s the place where all my preprod created under my Cpanel shows up, none appear = they were all properly erased)
Unfortunately, I keep seeing your system wrongly think I’m still using the 2nd licence at WPtiger subdomaine, see: https://snipboard.io/Bejkdp.jpg
Could you please check internally on your side so my 2nd licence can be freed?
thank you David
Hi David,
the license cannot be used in two distinct production sites. The second activation can be used only for testing purposes.
If you are planning to launch a second site, you need to purchase a second license. The software cannot be used on unlimited sites.
demo is not working.
What do you mean that is not working? From my tests all seems ok.
Hello, We use the Woo Support ticket system for years, there is one feature we fail to take benefit from : My main goal is to ensure a MAIL NOTIFICATION is sent to the Ehsop user once he finish submitting a new ticket (or respond to an existing opened ticket)
From the sidebar options, I do see “TICKET SYSTEM TEXTES”, from where I can see “Texts: Automatic ticket first message”
As seen here the automatic response is I believe properly set: https://snipboard.io/zpnDFu.jpg
While under the general setting page , all setting for sending messages are set on “ENBALED”, see https://snipboard.io/d3W5Th.jpg
Please advise how I can force the “Texts: Automatic ticket first message” to be sent upon ticket submission?
I precise that all other automatic message (when a new ticket comes in, are properly received by ADMIN)
Looking forward to hearing from you
Thanks David
Hello David,
Please that option sends an email notification to the user, not to the admin. If your goal is for the admin to receive that kind of notification, that option won’t help you because it is not designed for that.
Hi Vanquish, thanks for your response. Actually sending email notification to the user is EXACTLY what I want to achieve.
Unfortunately that option, after testing it (as a regular user, while generating a new ticket as an user), NO answer is received at the Mailbox of the WP user that initiated the Ticket.
I’m using Plugin Version 17.1 which seems to be the latest, what are my best move to make if I want to ensure the “Texts: Automatic ticket first message” get properly sent to the WP user?
Thank you in advance Best, David
- Admin notification: https://ibb.co/gZTZstNT
- Customer notification: https://ibb.co/d05wpkZR
Please, try just going into the options and trying to resave. It might be that some caching issues are preventing the options from being properly retrieved when needed by the email module.
Ensure that none of the plugins you are using interfere. Try to perform a test by disabling all of them. Ensure also that your server is not blocking the WooCommerce emailer and the Wordpress Emailer.
features request 2 years ago: “automatically closed with a predefined response if the client does not answer in X days”...still nothing?
I’m sorry, for now still nothing. If you need I can eventually send you a quotation for this kind of custom work. In case, send me a more detailed description of the feature via private message (click on my name, then use the low-right box), and I’ll evaluate the feasibility and let you have a price.
Hello! I ran into a problem when, when responding to a ticket, the response is sent twice. It is duplicated at the same second after the update. What could be the problem?
Hello,
Without any further clues, it is quite hard to determine the cause. Try to roll back to the last known working configuration to see if it helps.
Hi!
Will it be fixed in the following updates?
Deprecated strpos(): Passing null to parameter #1 ($haystack) of type string is deprecated Plugin: woocommerce-support-ticket-system
Deprecated str_replace(): Passing null to parameter #3 ($subject) of type array|string is deprecated Plugin: woocommerce-support-ticket-system
Hi,
from my tests all seems to be working. If you report the specific scripts and lines raising those issues, I can try implementing a fix. Thank you.
Sorry, after the last update, the plugin asks me for username and purchase license code. If I enter the data it tells me that the code is not valid, what can I do?
Thanks
Hi, please ensure using a fully HTML5 compliant browser like Chrome or Firefox. Try also to temporarily disable the other 3rd party plugins, one of them might be interfering during the activation process.
Hi, i’m using Chrome….but i can not disable other plugins because are a lot and i can not risk to loose plugin’s data.
Can you help me please?
- your email address
- full admin access to the wp-admin area
- FTP access
- A detailed step by step guide on how to experience the issue
I can perform some further tests to see if it is possible to determine the cause.
NOTE: all the requested points are mandatory, do not forget to report any of them.
Thank you for your collaboration.
Hi there,
I just tried the demo of Support for WooCommerce – Support Ticket System and really appreciate its simplicity! We’re a premium bicycle retailer and workshop, and we plan to use the system exclusively for managing tasks and tickets related to WooCommerce orders from the admin side—not for customer support.
I wanted to check if it’s possible to add a few more custom columns on the main overview, such as replacing “Who replied last” and “Last reply on” with different fields that better suit our workflow. Would this be feasible?
Looking forward to your thoughts!
Cheers, Thomas
Hi Thomas,
thank you for your appreciation. If you send me a private message (click on my name then use the low-right box), reporting a more detailed description of what you need, I can report you back if it is doable and if you need a quotation to implement that.
Hi There, I was wondering whether there’s support for the block editor here, as I’m only seeing shortcodes on pages, which dont seem to work.
Hi,
the plugin doesn’t offer any specific block. But its shortcode can be used on any controller that supports shortcodes.
I see that you have publicly published my appeal, it contains personal data! Please delete it
I’m sorry, I have published what? You mean the other message you published?
I can try asking the platform to remove it.
I tried to activate the product on my domain riveona.com but the activation did not work for me. I think it was disabled by you or it was linked to another domain. Currently that domain has been completely deleted from my hosting and is no longer in service, so please support in the activation section on my new domain. Thank you.
The Envato usage license policy allows you to use the software in only one end product (website) at a time. This means that licenses cannot be transferred from one product to another.
Once you register a domain, the associated domain uniquely identifies the website that will become the end product for which you are licensed to use the software.
However, the plugin activation system allows you to activate the license on two domains (the second one should be for testing purposes). On each domain, you can activate unlimited subdomains and subfolders.
If you have used all of these options, you will need to purchase another license to comply with the Envato usage policy.
I tested the product on a test domain, but unfortunately that domain is now completely out of service. I confirmed that I did not exhaust the options, I only activated the domain for the purpose of testing two years ago and have not used it since then.
Hi,
When I try and update the plugin I get a message telling me the support license has expired and I need to update to continue receiving updates. This isn’t what the support license is for. I bought the Regular Envato license which includes future updates. The support license is for product support. Please fix this asap.
Hi,
if you wish to use the automatic updater, that is a feature introduced some months ago, yes you need a valid support license. It costs a few dollars, it is tax deductible and would support me, would keep the plugin alive and I would greatly appreciate it.
If you are not willing to use that tool, you can manually download the latest version via CodeCanyon.
The only renewal I see is $29.75, is that what you are referring to?
Yes, if you wish to renew, it costs just costs 4,83$ (3,25£) per month. A cost that is usually fully deductible from taxes (depending on your business type).
Ok thanks
this my email please send me you email i need to fix urgent
Hi What is your email to send all details please ??
Hi i have website https://habatnabaat.com/
the plugin ticket not working
WooCommerce Support Ticket System
Hi, to have assistance you need to renew your support license and provide a more detailed description of the issue that you are experiencing. Thank you.
i did it please help it
- your email address
- full admin access to the wp-admin area
- FTP access
- a detailed step by step guide on how to experience the issue
I can perform some further tests to see if it is possible to determine the cause.
NOTE: all the requested points are mandatory, do not forget to report any of them.
Thank you for your collaboration.
i sent all details through email
please see it i need urgently
I’m sorry, but you didn’t send anything to my private email.
what is your email
i sent
Thank you, but they are not working and you missed some other important info. Please give a look to my replay email.
I’m not understanding what you mean ??
please send me you email i need to fix urgent
i have problem with clients
Then provide the correct data. Please do not open different threads for the same ticket, it won’t make you acquire more priority, just make it harder to keep track of the ticket.
I’ve forwarded the answer also to the email address you reported in the other thread.
i sent it again please check
Please check your inbox
i checked and replied all details
please i need urgently
Did you check your inbox? the issue was fixed.
You are writing from info@ email address.
Hey, when i sent a message to ticket on Admin Area, to a customer, its repeated two time.
Hi,
please ensure you are running the latest plugin version and that none of the 3rd party plugins you are using are interfering. If the issue persists, you need to renew your support license.
- your email address
- full admin access to the wp-admin area
- FTP access
- A detailed step by step guide on how to experience the issue
I can perform some further tests to see if it is possible to determine the cause.
NOTE: all the requested points are mandatory, do not forget to report any of them.
Thank you for your collaboration.
Hi, Wordfence report me an high vulnerability inside your latest plugin version…can you please check it and make patch (if possible)?
Tnx a lot
Here report: Plugin Name: WooCommerce Support Ticket System Current Plugin Version: 15.3 Details: To protect your site from this vulnerability, the safest option is to deactivate and completely remove “WooCommerce Support Ticket System” until a patched version is available. Get more information.(opens in new tab) Vulnerability Information: https://www.wordfence.com/threat-intel/vulnerabilities/id/1ac218f6-0bfa-480c-9159-d75a027022ba?source=plugin(opens in new tab) Vulnerability Severity: 9.8/10.0 (Critical)
p.s. report is about 15.3 version…but i have installed 17.8 (latest).
Maybe i have to delete some files from plugin directory?
Tnx a lot
Hi,
I was already in contact with Wordfence that certified that the issue has been patched: https://share.nmblc.cloud/9536f562
you do not need to delete any file, just install the latest version!
I have comment on your product still awaiting your reply
