579 comments found.
Hello Sir, good job.
I love every bit of this plugin and I wanted to buy it today, right now as I type this message, unfortunately, only 1 thing missing 
;-
A).. Is it possible to add DATE & TIME PICKER to all newly created tickets?
- such that when a customer opens a new ticket, he/she is able to pick a date and time before submitting the ticket.
- Also, when an agent or admin replies to the customer ticket, he/ she is able to pick date & time before submitting a ticket.
- The DATE PICKER should be able to backdate the ticket time and date for about 5 yrs+ back
- This option if selected, the selected date and time will be recorded instead of system generated time and date.
- If both the customer and agent/admin will not use date picker then the ticket submitted will automatically use system generated date & time.
- The recorded date should also be captured on (last reply on/ opened on) under support ticket list
- Should be applicable for both; user, order & pay per ticket
- Also reflect on the message thread
URGENTLY, can the above be done using customization?
Hi,
if you send me a private message (click on my name and then use the low-right box) reporting the specification and your email address, on Monday I’ll try to understand its feasibility and give you a quotation.
Okay, looking forward.
Hi When I update this plugin, I see “the support license has expired on August 30, 2024, 7:05 pm, please renew it by clicking here to continue receiving automatic updates. Your contribution would support the development of the plugin and I would greatly appreciate it.”, why? The product page description says: future update, not just a six-month update, right?
Hi,
Yes, that’s the automatic updater embedded in the plugin. To use it, it requires a valid support license. The renewal costs a few dollars and is tax-deductible. It contributes to keeping the plugin alive, supporting my job and I would appreciate it.
In the alternative, you can manually download the updates via codecanyon as you always did.
Hi dear,
I bought your ticket system and have been using it. I think it’s very good. However, I have 2 websites and I use it on them. However, my second website changed its name, can you please authorize my license?
Hello,
The Envato usage license policy allows you to use the software in only one end product (website), not one end product at a time. This means that licenses cannot be migrated from one product to another.
The associated domain uniquely identifies websites once you register a domain that will become the end product for which you are licensed to use the software.
The plugin activation system, however, allows you to activate the license in two domains (the second one should be for testing purposes). In each domain, you can activate unlimited subdomains and subfolders.
If you have consumed all these options, you will need to buy another license to comply with the Envato usage policy.
Hi there,
When selecting an order upon creating an order ticket the data of the user and order is not shown before saving it. That does not make sense, because in case you selected the wrong order ID, the ticket is already created and emails already sent before you can see you made a mistake.
When assigning an order, please show more than just the order ID (I believe it was in an earlier version??)
Thanks
Hi,
Thank you for reporting. I’ve released a new plugin version that now allows you to select the order (when selecting order type) and see the order id, data, and status: https://nimb.ws/MRSag75
I hope you enjoy it!
Hi, I installed the plugin on a new version of Wordpress 6.6.2 and I don’t see the plugin menu in the sidebar.
Hi,
ensure no other plugins are interfering and try disabling the caching system (if using any).
For further support, you need to renew your license. Once done, if you send me the login data (wp-admin and FTP accesses) I can try performing some further tests to see if it is possible to determine the cause of the issue.
Thanks for your reply, I don’t plan to renew support, im just testing the plugin.
I installed the plugin on a freshly installed Wordpress 6.6.2 with no plugins or template installed, but I don’t see anything in the side menu, I think the plugin is not compatible with WP 6.6.2
Ill try installing it in the next update of the plugin.
Regards,
Yes,as you can test via the demo site, the plugin is filly compatible with the latest version of WC and WP.
hi, i have a client leave me a support ticket, however when i click the edit option on the ticket to read it, it loads up the page editor and shows the default home page. How can i see the actual ticket?
Hi,
it could be a capability issue. Are you trying to access the ticket with and admin/shop manager account?
Please, could you try to recreate your scenario in the following site: https://codecanyondemo.work/wcsts/wp-admin/ (user: demo, pass: demo) and report to me if you are experiencing it and how to? I’ll try performing further tests to find the cause of the issue. Thank you.
is it easier if i set you as a shop manager on my site to test?
I should understand first if the issue is caused by a plugin malfunctioning or a 3rd party interference.
Please perform the test I’ve requested to see if the issue happens even in a clean environment.
If not, please try to disable all the other plugins in your installation. If this doesn’t help, try also to enable the Wordpress debug mode and debug log (https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/ ), reperform a test and see if in the debug.log (located in the wp-content folder) are reported more clues.
hi, i found the issue, i dectivated then activated 1 by 1, the issue is with avada builder. when i have that enabled the ticket goes to avada builder and not the actual ticket page.
Any ideas on how to help? also, when i client purchased i recieved a “paid ticket”, how do i cancel that as i ont want user tickets?
hi, please update asap as i need to ensure this works.
It might be that the builder is trying to activate its features also for the custom post-edit page. You should find an option to avoid that (try asking the support on how to disable that builder for custom posts).
To delete or change the ticket type, can use the following options: https://nimb.ws/o8JL0SD
thank you, but i want to change it for all tickets not just this one, is it possible to set the default ticket as user type and not paid? p.s to confirm your unable to help with a solution form your end? i have to ask avada?
i got it working! i disabled the page in the avada setting. Now i just need to know how to stop a ticket creation when a product is purchsed, and set the default ticket as user ticket not paid.
Glad to hear that!
Regarding the pay-per-ticket, it is designed to work in that way. If you change the type, the ticket won’t be associated with any product.
To try to achieve what you need, edit the WCSTS_Order.php (classes\com folder), and on line 207, change the ‘ppt’ to ‘user’. This is an untested modification. Proceed at your own risk, the plugin might not work as expected.
ok no problem, but the user wont be charged right? i can leave it like that if it just shows on the backend and doesnt affect the user?
No, the user is not changed. That code just changes the ticket type.
Hello,
I need to buy this plugin but before completing the order I need to know if the plugin is able to export all ticketing in excel file, because my client needs to archive all ticketing in his pc.
Another question: does this plugin require another plugin to properly work?
Keep in my mind all my questions, and let me know as soon as possible.
Thanks, regards
Hi,
I’m sorry, but the plugin hasn’t any export feature. Note, however, that the tickets are stored as custom post type, wcst_ticket. So you can export the data with any exporter
The plugin doesn’t require any other plugin to work!
“however, that the tickets are stored as custom post type, wcst_ticket. So you can export the data with any exporter”
can you suggest me a plugin for export post free and totally works with your plugin, please?
I’m sorry, I haven’t tested any in specific.
for some projects I used the following one: https://www.wpallimport.com/export-wordpress/ but is not free.
Hi , i have buy your plugin and after installation the plugin want activation from evento i have enter the code and i have this answer “the code is not valide !”
can you send at me the process for activate the plugin my website
Hi,
please ensure you are using a fully html5 compliant browser like Chrome or Firefox. Make also sure there is no 3rd party interfering (try disabling the other plugins).
- your email address
- full admin access to the wp-admin area
- FTP access
I can perform some further tests to see if it is possible to determine the cause.
NOTE: all the requested points are mandatory, do not forget to report any of them.
Thank you for your collaboration.
Hello!
I have a Regular License of your plugin. The problem is that I can’t update the plugin from the installed plugins page neither the Envato plugin itself. It is supposed that the license gives access to updates, or am I wrong?
Thank you!
Hi,
the automatic updater is a new feature and requires a valid support license. The support license costs just a few dollars, it is tax deducible, it contributes to keeping the plugin alive and I would really appreciate it.
If you do now wish to use that feature, you can manually download the latest version from codecanyon. To update: deactivate and delete the old version and install a new one. Don’t worry you won’t lose any setting.
Ok, thank you for your answer.
Hi,
I’m using polylang is the (Support for WooCommerce Support Ticket System) Also suitable ?
Hi,
I think that static string can be also translated using that plugin.
Regarding the dynamic contents (which you can configure via the Text menu: https://nimb.ws/kq83XGp (you can look at the demo site) most likely cannot be translated via that plugin. That menu has been specifically designed to work with the WPML plugin.
The latest version of this plugin is no longer displayed in my admin menu after the last update. The shortcodes for this plugin are also no longer executed in the frontend. Please fix the error as soon as possible.
From my tests all works as expeted.
If renew your support license and share the following via private message (click on my name and then use the low-right box) the following data:- your email address
- full admin access to the wp-admin area
- FTP access
- A detailed step by step guide on how to experience the issue
I can perform some further tests to see if it is possible to determine the cause.
NOTE: all the requested points are mandatory, do not forget to report any of them.
Thank you for your collaboration.
Hello, happy to use your plugin. I am using Query Monitor and it reports various PHP Errors on deprecated items. Are you planning to update your plugin? And what is the highest supported PHP Engine? Thank you
Deprecated strpos(): Passing null to parameter #1 ($haystack) of type string is deprecated - wp-includes/functions.php:7300 strpos() wp-includes/functions.php:7300 wp_is_stream() wp-includes/functions.php:2182 wp_normalize_path() wp-includes/plugin.php:769 plugin_basename() wp-admin/includes/plugin.php:1478 add_submenu_page() wp-content/plugins/woocommerce-support-ticket-system/classes/admin/WCSTS_ActivationPage.php:56 WCSTS_ActivationPage->add_page() wp-content/plugins/woocommerce-support-ticket-system/classes/admin/WCSTS_ActivationPage.php:22 WCSTS_ActivationPage->__construct() wp-content/plugins/woocommerce-support-ticket-system/woocommerce-support-ticket-system.php:80 wcsts_init_act() wp-includes/class-wp-hook.php:324 do_action(‘admin_menu’) wp-admin/includes/menu.php:161 7 Plugin: woocommerce-support-ticket-system Deprecated str_replace(): Passing null to parameter #3 ($subject) of type array|string is deprecated - wp-includes/functions.php:2189 str_replace() wp-includes/functions.php:2189 wp_normalize_path() wp-includes/plugin.php:769 plugin_basename() wp-admin/includes/plugin.php:1478 add_submenu_page() wp-content/plugins/woocommerce-support-ticket-system/classes/admin/WCSTS_ActivationPage.php:56 WCSTS_ActivationPage->add_page() wp-content/plugins/woocommerce-support-ticket-system/classes/admin/WCSTS_ActivationPage.php:22 WCSTS_ActivationPage->__construct() wp-content/plugins/woocommerce-support-ticket-system/woocommerce-support-ticket-system.php:80 wcsts_init_act() wp-includes/class-wp-hook.php:324 do_action(‘admin_menu’) wp-admin/includes/menu.php:161 7 Plugin: woocommerce-support-ticket-system
Hello,
the plugin is constantly kept updated as you can see in the change log.
The warning you are reporting concerns some classes that are not even invoked in the latest plugin version. Please make sure you are running the latest 17.4 plugin version. In fact, from my tests, no warning or error is raised.
To receive further support, you need to renew your support license. Once done, if you share the following: If you send me via private message (click on my name and then use the low-right box) the following data:- your email address
- full admin access to the wp-admin area
- FTP access
- a detailed step-by-step guide on how to experience the issue
I’ll analyze the proper debug tool (the debug.log generated by WordPress) to have more clues about the nature of the issue.
Hello, the plugin version is indeed 17.4 but I am about to install a fresh copy of wordpress because of some other issues that came up after the host upgrade PHP to 8.1. Thank you for your reply, if there are any new issues then I will come back
Is there an option to add a category for the ticket the person is making? Such as a Sales, Product Support, Returns category? If not, I would like to suggest it for a future version. Thank you.
Hi,
Thank you for your suggestion, unfortunately for now there isn’t such an option. You can eventually associate a subject to the ticket. The subject can be a set of preselected options.
I’ll try doing my best for future releases!
Thank you, much appreciated, keep up the good work!
Hello, when this plug-in is enabled, it messes up Woocommerce’s product table, it makes the top category row super wide and bottom one as well. It adds the Pay per ticker column to the right outside the table. Please see attached screenshot: https://i.imgur.com/0fDSW27.png
Hello,
that unfortunately depends on WordPress and its table CSS style, not on the plugin. WordPress style tries to display the table shirking it in the current viewport to avoid horizontal scroll bars. In case of too many columns happen what you see if your viewport is not wide enough.
To avoid that you need to disable the columns you don’t need via the Screen Options tab: https://nimb.ws/Ua0EDw4
Thank you, is there a Wordpress admin CSS table that you are using specifically that will make this work? I am assuming it doesn’t look like this on your end?
I’m sorry, I’m not using any particular CSS. The table in my viewport is displayed properly: https://nimb.ws/g4LJDNP
No worries, thank you for checking. I am using the default as well so maybe another plug-in somewhere.
I have bought a new licence for the new domain and when tyring to activate I have a message saying code is not valid
Please, try to perform a clean instalaltion. Deactivate and delete the plugin and then reinstall the one you just downloaded from Codecanyon.
Ensure also you are using a fully HTML5 compliant browser.
If you still experience the issue, If you send me via private message (click on my name and then use the low-right box) the following data:- your email address
- full admin access to the wp-admin area
- FTP access
Dear Support, I’m trying to activate the plugin on a second domain as described in your message ””The plugin can be activate in only two domains…”
I have activated my plugin on one domaine only. : https://eliquide-diy.fr/
And I need to activate it on : https://www.eliquide-pas-cher.fr/
Could you help me to fix that please
Hello,
I’m sorry, but in general, you can’t activate the software on two product sites.
The Envato user license allows you to use the software in only one end product (identified by the domain). Once you license for that domain, you cannot migrate to another one. The second activation can eventually be used for testing purposes, but that doesn’t seem the case.
ok thank you for your answer, i will buy a new licence
I have bought a new licence, how to open a ticket ?
Hello, one question. Is it possible on all ticket listing to show customer name with order number. In the menu you have order/user but when I create on ticket listing it just show order number.
Hello,
no it is not possible. But if you need, I can create an addon for your specific need.
If interested, send me a private message (click on my name then use the low-right box) reporting you email. I’ll send you a quotation.
Hi, When i try to activate it in the new domain, this message appears :
“Maximum number of domains reached! You must purchase a new license. The current license has been activated in the following areas: best-books, marc16”
I have installed this plugin in 2 domains in the past, I no longer use. These domains are no longer active. I would like to know how to deactivate these domains and activate the plugin for the current site www.thieli.fr THANKS
Hi, Download the new plugin version, It doesn’t have activation. To install: deactivate and delete the old plugin version, then install the new one. Don’t worry, you won’t lose any setting.
The problem have been solved. Thank you very much and have a nice day.
Glad to hear that!
last but not least, I would ask you to help me: If you enjoyed my efforts to assist you and/or my plugin please consider leaving the 5 stars…It would help me with sales, I would really appreciate it! 
(to leave a rating: go to your profile page, click on “Downloads” and from there you can rate your purchases.
You can also leave the rating through the plugin description page: https://www.dropbox.com/s/v6zaoe0p6cs4x2o/rating.png?dl=0 )
Have a great day!
I get “Purchase code is invalid!”
I’ve installed and activated another plugin of yours (shipping tracking), which worked fine.
Nevermind, it somehow worked now
We’ve purchased this plugin and wanted to ask about how we make a few changes:
- When customer attaches a file to their message, is there a way we can change it so the image doesn’t download when you click the link, but instead opens in a new tab so we can just view the attachment?
- Is there a way to see the support ticket conversation and attachments in the order details screen in the backend for admins? You showed us recently how to add a new support ticket as ad admin from the backend order details page. It is this page that we would like to show the ticket conversation and attachments, plus the option to reply.
Thank you for purchasing.
- This usually depends on the server. For some file types, it doesn’t allow the browser to open. Try however to edit the classes\com\WCST_Helper.php file and remove on lines 303 and 329 the “download” text you find inside the tag
- This is not an easy customization that I can suggest in a few lines. If interested, I can try implementing a mod for you. If you send me a private message (click on my name then use the low-right box) reporting your email, I can evaluate its feasibility and give you a quotation
