Hi rickmagoo

We have checked the site, and this is a typical issue with WPEngine-powered sites, the issue is in the caching that WPEngine is providing, to be more specific is an Object cache that caches all of the Queries on the pages. Please contact your hosting support or manually turn off/configure object cache so it won’t cause those types of issues.

Best Regards,
- Victor

Thank you Victor. I was able to disable object cache on that page and can confirm that it’s working as intended. I appreciated your support on this. Have a nice week ahead.

Rick

We are glad to hear that everything is working now. Have an amazing day!

Best Regards,
- Victor

Hi klarakucerova

1) Please check this comment – https://codecanyon.net/comments/30907742 

In case the ID picture is not opening there, here it is – https://prnt.sc/9j3SiL-VXk3f

It contains all of the needed information on how this can be achieved. In future updates, this feature should be added as out-of-the-box functionality.

2) This message is going from the page template, for example, archive.php or index.php if you are using any page builders it can be configured from there as well. The plugin is not connected to this message.

Best Regards,
- Victor

Hi Victor, thank you!

This is a perfect solution for us. However, we are having a little issue with the content: We are filtering by nested categories (custom taxonomies). Using your approach changes the markup but doesn’t respect the category nesting order. Is there a way to fix that?

Meanwhile, I have manually changed the order of the categories in the admin to visually simulate their correct order, but that’s not ideal for future changes.

I hope this makes sense. Thank you!

Hi klarakucerova

You can go to the filter set, choose the view option for categories as checkboxes, and from more options choose “Show hierarchy” – https://prnt.sc/h9T_BDsHc-vO also there will be an alphabetic sort order.

Best Regards,
- Victor

Hi Elodie

We have checked the site and chose another query in the Filter Set “And what to filter” Dropdown, hit update and now it is working at least on the

yoursite.com/catalogue/ page

If you have any other page where you need it to work let us know.

Best Regards,
- Victor

Thank you Victor, that’s perfect! Could you please tell me what you exactly did? I need to apply the same setting for 4 more showroom’s websites… which means 4 more FE licences for you

Hi Elodie

Yes, we simply changed the query in the “And what to filter,” please check this image – https://prnt.sc/Utvcyf3VmLLu (it is from our site) as you may see there are 4 different queries, and only one is responsible for displaying posts/products on your page. So you need to choose the correct one and hit the update button, and everything is working.

Best Regards,
- Victor

So basically, the filter prefix is the “p_c” and there is a slug that has for example, “p_c-something” this can cause a 404 error. You would need to create a unique prefix for the filters like fe_prod_something.

Best Regards,
- Victor

do you have any option in filtereverything pro plugin for changing default wordpress ie domain.com/?s= to domain.com/searchresults/?s=

Hi palivelasrikanth

No, unfortunately, there is no such thing in the plugin at all. No even sure what we can reccomend here.

Best Regards,
- Victor

Hi goodbanter

Yes, the Free and the PRO versions are two separate plugins, so you do not need the Free version when you have a PRO. So after you install the PRO version and activate it, you can delete the Free version.

Best Regards,
- Victor

I have fixed the issue by turning this option off in Elementor’s loop grid options: https://i.imgur.com/8Q3rMx3.png

I’m not sure if this is optimal but it worked.

Hi char_iliad

Yes, that is the correct choice. When you had it “on” it was adding a unique GET parameter to the URL with pagination, so when you go to the second page and do the search it actually did find the product but you were physically still on the second page (which is empty) as this GET parameter is still in the URL

Best Regards,
- Victor

Thanks a lot!

Hi jenesis

Thank you for choosing Filter Everything PRO.

Unfortunately, there is no such possibility in the default plugin settings. In order to change it to something else you would need to modify the plugin itself. But we do not recommend it to change to other values as it can cause conflicts with already used slugs.

Best Regards,
- Victor

Hi onestopsitedesign1

Thank you for choosing Filter Everything PRO.

A template with a sidebar and filter widget or shortcode would not allow for the ability to filter anything. When you create a filter set there are settings “Where to filter” and “And what to filter?”.

Where to filter – Defines a specific page or All of the pages (with a common query) on which this Filter Set should be applied.

And what to filter? – Defines which WP query (a posts list) should be filtered.

Just placing a filter set in the template is not possible, you need to place the filter set on the needed page and choose the needed query in order to make it display there and work.

Best Regards,
- Victor

Hi andreyellow

If you have two filters, one is food and the second one is construction, then they always will work with the “AND” logic. If you have one filter and have multiple filter terms, you can always go to the filter set settings, navigate to your filter, and choose the logic for it “OR/AND”. This logic will be for filter terms only, there is no possible way to choose a logic between filters.

Best Regards,
- Victor

Hi rekosa

You can change it in the chips.php file. If you look closely at the code:

if( $chip['name'] !== esc_html__('Išvalyti visus', 'filter-everything')

In the presented code, the “IF” statement checks if the chip name is not “Reset All” (which you have changed.) This is not responsible for the “Reset All” label.

This part is responsible for it – https://prnt.sc/RJxFNTDUUB0c you need to rewrite it adding your own “IF” statement to check if the name is reset all then change it for certain another name, and the rest should be echoed as they are.

Best Regards,
- Victor

Hi stephvasko

This is the CSS issue that causing it – https://prnt.sc/ZAG3VRcG6QRK

If we remove the padding it will look good – https://prnt.sc/oJHP_bl5oUIH

Best Regards,
- Victor

Great, thanks so much for your help!

Thank you so much for the AWESOME support! Much appreciated.

One question on the css – I see you put one new class in my child theme stylesheet – can’t I put the other customized CSS there as well so they are all in the same place?

Yeah, you can try to place it where it is more comfy for you. We just added it in the customization -> addition CSS as this is the fastest way.

.wpc-filters-main-wrap li.wpc-term-item a,
.wpc-filters-main-wrap a.wpc-filters-reset-button, .wpc-filters-main-wrap a.wpc-filters-submit-button {
    color: #696;
    font-weight: bolder;
}

.wpc-filters-main-wrap ul.wpc-filters-labels {
    max-height: 300px;
    overflow: auto;
}

body ul.wpc-filter-chips-list {
    display: flex;
    flex-direction: row;
    margin-bottom: 0;
}

.entry-content > br {
    display: none;
}

Best Regards,
- Victor

Hi stemmadesign1

Done! The license is activated on the site.

Best Regards,
- Victor

Hi mrijnwal

1) Please check this comment – https://codecanyon.net/comments/30907742 In case the ID picture is not opening there, here it is – https://prnt.sc/9j3SiL-VXk3f

It contains all of the needed information on how this can be achieved.

In future updates, this feature should be added as out-of-the-box functionality.

2) As to the chips, you can turn them off from the filter widget – https://filtereverything.pro/resources/filters-widget/

Then, you can use the chips widget – https://filtereverything.pro/resources/chips-widget/ or the chips shortcode in the needed place on the page – https://filtereverything.pro/resources/shortcodes/

Best Regards,
- Victor

Hi i tried that but tis not working. https://pieterjane6.sg-host.com/keukens/

Please fix the “Mixed content” issue on your site – https://prnt.sc/Do7Wv0736JkC

Best Regards,
- Victor

Even in incognito mode, it is still causing this issue?

Best Regards,
- Victor

no…

So, just to clarify, is the issue resolved?

Best Regards,
- Victor

Hi lulaloo

We are sorry for the delay with the answer as we are working between 08:00 and 16:00 London time. If you could provide the credentials to the wp-admin dashboard following this document we can set you up a working example. It doesn’t take long, in 10-20 minutes it’ll be set up.

All we need is access to the site, a link to the page where you want the filters to work, and some attributes by which you want to filter them.

In general, a refund is possible by the appropriate from the account on which the plugin was purchased. After the request is sent you need to wait for a response, usually, it can take up to a couple of weeks. Please note, that the support team is not working with the refunds.

Best Regards,
- Victor

Hi brandtashley

Hmmm, this is very weird. Perhaps there were some issues on the site, or some database data corruption. On which domain name this happened?

Perhaps you would need to use any backups of your site, in order to return to the state before the incident that occurred.

Best Regards,
- Victor

Hi pbrinks

Well since you are using the variable to singular products plugin, it won’t display one product, as physically it is working with the parent variable products which is one product with multiple variations, but the plugins you are using making them as multiple singular products (creating one product for each variation). So when you are choosing the mini or large or any other variations, it is still displaying this one variable product, but the “variable to singular products plugin” splits it on multiple products, so without the matter of what you choose it will display all of them.

This will require a solution for the exact plugin that is creating those singular products from variations, and only then working with those separated products one by one. It also depends on the fact how it is splitting them, and if there is a possibility to filter them like that at all.

Currently development team looking at one plugin like that, but it is still under testing. We didn’t get any information on it yet.

Best Regards,
- Victor

When AJAX is disabled, it returns a 404 on every filter.

Hi AdvertMinds

Thank you for choosing Filter Everything PRO.

Can you please send the credentials to the wp-admin dashboard following this document so we can check it and set you an example?

Best Regards,
- Victor

Hi calvin148

Thank you for choosing Filter Everything PRO.

Please send the license key via PM – https://codecanyon.net/user/fe_support so we can deactivate it across all of the sites.

Just in case, we’ll add the instructions on how to get the license key: https://filtereverything.pro/resources/license-key-issues/#how_to_get_the_license_key

Best Regards,
- Victor

Hi calvin148

Done! You can activate it on the needed sites now.

Best Regards,
- Victor