687 comments found.
I am currently redesigning our website, unfortunately the plugin no longer works. Why. I get this error message: Get a Free Quote This is your chance to invite visitors to contact you. Tell them you’ll be happy to answer all their questions as soon as possible.
Thank you for reaching out. The issue you’re describing doesn’t seem to be originating from our plugin. Could you please create a support ticket at https://support.awsm.in/ and share some screenshots of the error message? This will help us investigate further and assist you better.
Please respond to support ticket #30714
Can you please respond to my support request #30659 Thank you!
Purchase code isn’t working after we just bought a license. Please fix this glitch.
Where is the support for this plugin?
Hi,
Thanks for reaching out to us.
We have removed the License tab from the plugin as there was some license validation issue.
Regards, Vidya K V
Its still asking us to activate our copy so we can get updates.
Hello,
Can someone have a look at my ticket #30578? Thank you!
Can’t download the latest version – still 11.2.
The change log seems to indicates the plugin should be updatealbe in WordPress. Is this the case? We have automatic updates disabled in WP because we manually apply them regularly. Updates for all other plugins show but not for Team Pro. Thanks!
I absolutely adore your plugin. I would like to inquire about it. Is sorting profiles possible? May I arrange them alphabetically or by first name? Suppose further that I have 10 members in management, but I wish to arrange them in the following order: For instance, I would like Peter to appear first, knowing that Adam is at the top of the list due to his first name beginning with A. Can I arrange the files in the desired order?
Hi, can you please check Ticket #30342 thank you.
We are on DAY 27 waiting for a response from Support. Ticket #30048#
Hi,
We have forwarded your issue to our technical team and they are working on it. We will send you the code to fix the issue as soon as we hear from them. Please bear with us.
However, we noticed that you mentioned two previous emails that you sent us in the ticket, but we didn’t receive them. It must be due to some technical issues.
Regards,
Vidya K V
I submitted a ticket, still no support… If there is no support I would like a refund.
Hi,
I apologize for the delay in response.
I replied to the ticket with the CSS snippet for your request.
Regards,
Vidya K V
Same issue- Update 1.11.2 is not available when downloading the plugin
Hi,
We apologize for the inconvenience caused by the technical issue that prevented you from downloading our plugin. We have resolved the issue and the plugin is now available for download. Please try to download the plugin now and let us know if you encounter any problems.
Regards,
Vidya K V
Hi, Update 1.11.2 is not available when downloading the plugin. Thanks.
Hi,
We apologize for the inconvenience caused by the technical issue that prevented you from downloading our plugin. We have resolved the issue and the plugin is now available for download. Please try to download the plugin now and let us know if you encounter any problems.
Regards,
Vidya K V
Thanks for the update !
Similarly to the other comments here, the Support team seems to be non-existent.
I submitted a ticket through https://support.awsm.in/ well over a week ago and haven’t had so much as an acknowledgement that it has been received.
Can someone please respond to my ticket? (#30048)
Thanks
Hi,
I apologize for the delay in response.
We have replied to the ticket you created. Please check it and let us know your feedback.
Regards, Vidya K V
Pre-sales question. If using “List Style 1” can I add “Read more…” to the bio text section to make it expand for longer bios? I don’t want to show the whole bio in the list, but allow each bio to be expanded. Is this possible?
Hi,
Thanks for reaching out to us.
Sorry! Unfortunately, it is not possible to do.
Regards,<be> Vidya K V
I cannot validate license- no option at all on WP. And NO WORDS from support FOR WEEKS. I had to find alternatives to launch the site I am using it on.
Has there been any change in the support policy. Submitted a ticket 2 days ago. What should the expectation be – 2days; a week? longer? At least just knowing would be hellpful.
Hello and good day
How long normally do You have to work on new support tickets? I opened 2 tickets on 14th of September 2023.
And no answer yet.
Regards,
Simon
Hi Simon,
I apologize for the delay in response.
We have replied to the ticket with the CSS snippet for fixing the issue. Please check it and let us know.
Regards,
Vidya K V
Hi there, I requested support on September 5, 2023 6:44 pm through your item support and have since launched the site with the errors I mentioned in my ticket? How do I get support for this plugin?
Hi,
I apologize for the delay in response.
We have replied to the ticket with the CSS snippet for fixing the issue. Please check it and let us know.
Regards,
Vidya K V
I also have the same issue as many have posted here: “There is one major criticism I have of this plugin. There are no styles that already show the name of the team member (without hovering) and then expand to show their full bio.”
I have submitted a support ticket. Does anyone have the CSS code to do this. I’m not sure why it’s not posted here since so many people are requesting this same feature.
