Has there been any change in the support policy. Submitted a ticket 2 days ago. What should the expectation be – 2days; a week? longer? At least just knowing would be hellpful.

Hello and good day

How long normally do You have to work on new support tickets? I opened 2 tickets on 14th of September 2023.

And no answer yet.

Regards,

Simon

Hi there, I requested support on September 5, 2023 6:44 pm through your item support and have since launched the site with the errors I mentioned in my ticket? How do I get support for this plugin?

I also have the same issue as many have posted here: “There is one major criticism I have of this plugin. There are no styles that already show the name of the team member (without hovering) and then expand to show their full bio.”

I have submitted a support ticket. Does anyone have the CSS code to do this. I’m not sure why it’s not posted here since so many people are requesting this same feature.

How can I organize the team alphabetically? What filter needs to be added?

I agree with the comment above: There is one major criticism I have of this plugin. There are no styles that already show the name of the team member (without hovering) and then expand to show their full bio.

There is one major criticism I have of this plugin. There are no styles that already show the name of the team member (without hovering) and then expand to show their full bio.

Hello, we are having an issue with the z-index of both the modal popup and the slide-in. The slide-in shows up under our sticky header bar/nav menu (it should overlap on top), and it also will not properly show over any subsequent sections below it. i.e. if I show multiple Teams on a page, the popup/slide-in shows up UNDER those sections, creating a big mess on screen. Here is a quick video of what happens:

Is there some z-index code I can add to prevent this bug from happening? Thank you!

I have a few pre-sale questions…

1. Do you have a demo of the search function? I can’t find it on your site.

2. Does the plugin support individual permalinks for each team member?

3. I’d like to use this for a directory. Is the plugin light enough that it could handle 3000 user profiles? Is there a setting to limit how many are shown per page?

Thanks!

Are the members/profiles a custom post type and the biggest question is are they searchable via wordpress searchbox? Thanks

Hi, I purchased the plugin yesterday, everything worked fine, I created 40+ members and made a team, everything worked perfectly in preview mode. As soon as I published, the images did not show up… but they are there in preview mode still. I have tried with different devices and browsers. Cleared cache of my browsers, wordpress, theme. I also submit a ticket to the support system, but have not received any answer yet.

Please help

When I was trying to add image slider in popup slider but it’s not working, it’s breaking layout. I was attached breaking layout image : https://ibb.co/J20D9q3

I want layout thats url attached here : https://ibb.co/Fs3pGsj

Hello, I have opened a ticket with a simple question and i am waiting for a reply for a week. Ticket ID is #28821. Can I get a response to it please? Or if it is easier for you here…

I want to ask if it is possible at GRID -> Style 1 to be shown Personal Info on hover (as on Style 4). OR…

If it is possible at GRID -> Style 4 Name / Title to be always visible and Personal Info / social icons to be shown on hover.

Hi, just bought it but need one answer. Is it possoble to show the name and designation and on click show the details like in your MODAL layout it shows the details on clicking but shows only picture in design before clicking instead just image. So i would like to show the user name and designation and on clicking should show all details.

Thanks

I would like a refund. This is not working with elementor, the main reason I bought it.

I want to buy the plugin, but look at all the comments, maybe I should not. Is the licensing issue fixed?

If you’re looking for proper support when needed DO NOT BUY THIS PLUGIN!!!!

It has been two weeks now since I opened ticket #28499 without ZERO replies or movement. I have also commented here multiple times now and nothing. The plugin is not working AT ALL and they took the money and I got a year of support on that of top! BEWARE OF THIS PLUGIN AND SEARCH ELSEWHERE. I ended up going with the Heroes Assemble – Team Showcase WordPress Plugin which worked perfectly right out of the box without issues!!!

I have purchased the plugin yesterday and want to activate license in Wordpress backend but it says “Something is wrong! Either the purchase key is invalid or your support license is expired. (Renew Support)”

We only use the license on one website. What can we do to activate?

Greetings, Miri

Still waiting over a week for a reply on ticket #28499 not the 2 business days as your support mentioned. It also looks like I’m not the only one and this is becoming a trend. The last reply to anyone here was over a month ago. At this point I’m going to begin the process of a refund and suggest that others do the same.

Still no word from support I cannot authorize.