Great customer support
176 Reviews
AWSM Team Pro has elements that make it seem just about perfect. But then you find that the elements cannot be easily combined to accomplish the desired effect. For example, there is a grid layout that looks almost great, but it hides part of the team member's name if the member's designation is too long. It would be nice to combine the grid layout with an element that shows the long version of the member's bio. There are at least 4 very nice elements for this: Modal, Drawer, and Left/Right Slide-Overs. However, it appears that you cannot combine these elements. If it is possible to combine them, the documentation does not show how to do it. Which brings me to mt final point: the documentation is nearly useless. It talks about using custom CSS to change colors but does not show an example. The list of references to sites using the product is incorrect. Some of the links yield a 404 error and some show a site that is clearly not using AWSM's Team list. The last real update of the product's functionality appears to have been several years ago. I switched to a different team listing product. I am happy with it.
Great product but almost no support.
Waiting for a week now for this ticket: #30394
A well functioning plugin - any changes i have not been able to make my self, support have been very quick to answer and fix.
Excellent plugin but non-existent support team. Very frustrating!
Great an helpful support.
One star, because there is no 0 star!
I bought the plugin a month ago, but I get ONLY a free one and no one wants to help me!
Excellent customer support!
We're using this for a Divi - Elegant Themes Website. With some help from AWSM support to make some CSS updates, it's working great! We went with Preset 02, Style 1. We especially needed the ability to have a link to bring up profiles, like their example
Great customer support, great plugin functions, wonderful flexibility, and beautiful design quality. Thank you for this great plugin and the support for our specific needs!
The plugin is outstanding and so is the customer support. Highly recommend.
Great support!
by Nasx 3 years ago
One of the best affordable plugin in it's category.
Author response
Thank you for the review :)
by CTTW 3 years ago
A great plugin with lots of options. It didn't do exactly what we needed, but Vidya from support provided us with the CSS code to bespoke the plugin to just how we wanted it.
Author response
Thank you for your kind review :)
No support. Activation key stopped working 1 month after purchase.
Author response
We are sorry to know that you are having some troubles with the plugin.
Did you try contacting our support? If not, please create a support ticket at https://awsm.in/support. A developer will check your website and get you back with the fix, as soon as possible.
Miserable. Not working. Forget it!
Author response
Hi,
I am very sorry to know that you are having some troubles with the plugin.
Did you try contacting our support? If not, please create a support ticket at https://awsm.in/support. A developer will check your website and get you back with the fix, as soon as possible.
At AWSM, what matters most to us is the user experience of the products and our services. We do not wish any of our customers to face a bad experience with us. Please feel free to contact us directly through our website https://awsm.in/contact/ for any help.
Thank you
Regards,
Aravind Ajith
Founder & CEO, Awsm Innovations
Super plugin with great and helpful support, which implemented my wishes 100%. Can only recommend it.
Author response
Thank you so much
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