22690 comments found.
Hello, I noticed a bug in version 7.9: in the video below, I demonstrate a test conducted with no other plugins active and using a default WordPress theme (TwentyTwentyOne, but it also happens with other themes). If a CSS box is present in the module – as shown here: https://undsgn.d.pr/i/24xDgZ – the first time I try to save (without having interacted with other modules yet), this console error appears: Uncaught TypeError: Cannot read properties of undefined (reading 'save'). Here’s the video showing the issue: https://undsgn.d.pr/v/FmkMyI. Any advice would be greatly appreciated. Best.
We are getting this error when we try to access the video : https://prnt.sc/D2LhZ1KrrAl- . Can you share another link for the video where we can see the issue ?
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Sorry… just remove the dot CodeCanyon added to the URL: https://undsgn.d.pr/v/FmkMyI Thanks
Also looking for a print solution, anything such as recommended plugin or add-on, thank you for any advice !
Please tell us more about what feature you are looking for or what you are trying to do so we can help you better .
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A way to control the print outcome. Pressing CTRL+P giving out an ugly result, I found printfriendly works for me
Hello, when I update the wpbakery page builder plugin and woodmart theme, my site does not open, my order details page falls into critical error. When I disable the woodmart or wpbakery plugin, my problem is fixed. Please can you take care of it, I applied all patches. https://prnt.sc/9r7TnTKYDngGi
Please create a support ticket at support.wpbakery.com with your site credentials and steps to replicate the issue so we can check and help you with this. You need to log in to support.wpbakery.com with the email address using which the license was purchased.
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Hi WPBakery team,
I wanted to bring to your attention a behavior change we noticed after updating to version 7.9. Our site has several pages that use the [vc_empty_space height=”0”] shortcode, which was working fine in version 7.8. After the update, these pages stopped working until we either removed the empty space element or changed the height value to 1px.
It seems that the height=”0” value might not be handled the same way in the new version. While this isn’t causing significant issues for us, and we have a simple workaround, I thought you might want to be aware of this change.
We also noticed the following lines in the wpb_format_with_css_unit() function (in helpers.php) could be related:
$value = preg_replace( ’/\s+/’, ’’, $value );preg_match( $pattern, $value, $matches );
It appears that an array is being passed instead of a string, which might be contributing to the issue.
This isn’t an urgent problem for us, but it could be worth looking into for future updates.
Thanks for all your hard work!
Hello, Yes, we are aware of this issue and it is on our bug-fix list.
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How long until 7.9 comes to CodeCanyon?
Hello, The 7.9 version is already available on codecanyon. You can download it from your account. Alternatively, it can also be downloaded from the downloads section of your WPBakery account: https://support.wpbakery.com/downloads
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Your write “current version 7.8 available for download!” current is version 7.9 Please update…
We have updated it .
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Is anyone else having issues with the page editor due to the CSS for .postbox-container, #postbox-container-1 and #postbox-container-2?
Please share more details about the issue with the page URL or steps to replicate the issue so we can help you better .
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After speaking with another developer, it’s an issue specifically with Safari. The floats don’t render properly, so #postbox-container-2 stays on top of #postbox-container-1 on the right side. To get it to show properly, you need to disable the float on #postbox-container-2 and then enable it every single page load, or you can add display: list-item !important to #poststuff #post-body.
Please create a support ticket at support.wpbakery.com with your site credentials and steps to replicate the issue so we can check and help you with this. You need to log in to support.wpbakery.com with the email address using which the license was purchased.
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No need. I created a plugin that we have installed on our clients’ websites that fixed the CSS issue.
No clear button…
Hello, If you are looking to remove the color that is set i.e. to make the color transparent, then this can be done by setting the transparency slider to zero.
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Yes i know, but the clear button was so useful…and it didn’t include any additional code, whereas now there is some additional CSS code
Hello, We have added this onto our feature request list so that such a feature can be implemented soon.
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When a theme uses vc_set_as_theme() it removes the new Color Picker Settings tab from the WPBakery admin, but it doesn’t remove the on/off switch from the Module Manager. This creates user confusion.
Hello, We have identified this as a bug and it will be fixed in the upcoming release.
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Thanks for the 7.9 update.
Small bug: Container plus pointer is still yellow: https://a.cl.ly/bLuvJY1K – this has been an issue for several versions now.
New Color Picker: There are so many issues with the new colorpicker I’m not sure where to begin…
- No clear button? – How are you supposed to remove a color once it’s added. Maybe I’m blind but I can’t find any clear button: https://a.cl.ly/X6ujYkzL – manually removing the value does nothing.
- Color Presets – What’s the point of having color presets if changing the presets don’t update your colors on the live site. You still have to go and manually update everywhere you had selected those colors. These should have been done as CSS variables so the user can actually globally control the colors. The way it’s implemented it provides zero value.
- Why didn’t you guys use the WP color picker component – https://wordpress.github.io/gutenberg/?path=/docs/components-colorpicker--docs – it’s already inside WP core and it’s more modern. It would provide a more consistent UI for WP users. Why introduce more 3rd party scripts and inconsistent UI when WordPress already has what you need in core?
- You should have a look at how I implemented the WP color picker for my elements and added a color palette that uses CSS variables so colors can be modified globally – https://a.cl.ly/9ZuJYe8d – notice how you can modify the color palette and the selected color will automatically update everywhere on the site? This is actually useful.
I still haven’t fully finished testing 7.9 because I was so surprised with the color picker integration (or lack there of).
I would hate to see WPBakery getting worse over time and not better. I’ve always been a big fan of the plugin and recommended it over it’s competitors.
And I’ve mentioned this in the past, I would be more then happy to donate my time to help in the plugin’s further development to ensure it remains the best page builder.
- AJ
Hello, Thanks for sharing the feedback.
1) We had fixed a similar issue with controls in the past. Can you please provide us with the steps to follow so that the pointer issue can be replicated? We tried it with a nested container at our end, but were not able to replicate it.
2) If I understood correctly you want to remove the color that is added so that the background is transparent? If so, this can be done by setting the transparency slider to zero.
The color presets allow users to set frequently used colors such as brand colors, so that they can be selected with just a click of button from color picker.
We did consider implementing the native WordPress color picker in the initial phases of implementation. However, we encountered challenges related to its integration with React. Introducing React solely for the color picker would not have been an optimal solution. As a result, we decided to proceed with a custom color picker. Additionally, ensuring backward compatibility across different plugin and WordPress versions was a key factor in our decision.
The color picker is currently in the first stage of implementation and we will improve it based on the feedback that is received.
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- The nested container issue – https://a.cl.ly/bLuvJY1K – occurs because you are modifying the link but not the pseudo ::before element. Here is a video – https://a.cl.ly/NQu9eWv2 – your CSS would be much cleaner, slimmer and easier to manage if you guys finally adopted custom CSS properties: https://developer.mozilla.org/en-US/docs/Web/CSS/Using_CSS_custom_properties
- I could be wrong but it seems impossible to set the transparency slider to zero and remove any value: https://a.cl.ly/GGue07Qr
Sure, it’s a see-through value that may not be visible. But you can’t actually remove the color, which means if you have an element where you give it a background color it will always be adding the extra CSS classname and inline CSS to give it a transparent background. There needs to be a way to remove the color completely, not just make it invisible.
The script has the clear button option built-in – https://github.com/simonwep/pickr – so it shouldn’t be hard to implement 
- If you are using @wp-scripts – https://www.npmjs.com/package/@wordpress/scripts/v/3.4.0 – your code gets converted into vanilla JS. There is no actual react code in your final build. So not sure what you mean. But I guess it doesn’t really matter…
The wp-components scripts are already going to be loaded for most people in the admin because they are used by Gutenberg and many other 3rd party plugins. So for most people using wp-components will be much slimmer then loading a 3rd party scripts such as pickr.
It’s always best to use core WP functions – consistency, speed, usability.
I would be more then happy to explain how to setup NPM and @wp-scripts for WPBakery so you can take advantage of wp components if you’d like. It’s very easy. I can even give you the code I use to implement the color picker in WPB – which customers have been using for while now and not a single issue has ever been reported – it works well across all WP versions and with all plugins.
Another beauty of using WP components is because they are part of core they don’t get implemented unless they work well and for everyone. Plus they will be maintained for you so you don’t have to worry about them breaking with future WP updates.
- Thank you for providing additional details about steps to replicate it. We were able to replicate the issue and have added it to our bug-fix list.
- We also plan to implement a clear button in the next update, which will allow users to easily remove an added color.
- We appreciate your insights and will pass them along to our development team.
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Do you have plans to add more responsive controls? For example, several elements in the Ultimate Addons have options for 4 screen sizes, so you can set font sizes for desktop, tablet and mobile, as well as spacing, etc.
Hello, Yes, We do have plans to implement functionality that allow greater control over different screen sizes in future.
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I have a phone number in my map marker on 100’s of pages, now i have a new phone number, where is the marker-text location? what file? what db? i have checked everywhere, where is the secret location or the query i need to do to change it? I’m an OG user, my ‘support’ is expired, please help me before i go mental! t.i.a. – this is the div > [code]
MYCOMPANY.com
Click To Call Now 1-555-555-5555
[/code] I HAVE ALREADY tried better search replace, it replaced everything except this…Hello, It looks like the map marker used is a custom element added by a theme or a third party add-on, as the standard plugin does not have such an element. We can recommend contacting the respective theme/add-on developer so that they can guide you on changing it’s values.
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Hi I can see update to 7.9 available in my wordpress site but when I download the theme from here 7.8 is the latest version. Is 7.9 actually out yet? Or is 7.8 the latest version?
Hello, The latest version of the plugin is 7.9. The updates on codecanyon goes through a review process due to which there is a delay. However, you can download the latest version directly from the downloads section of your account: https://support.wpbakery.com/downloads as soon as the update is released, without having to wait for a review process.
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Has anyone else noticed ACF (advanced custom fields) broken functionality? I can’t get any data to show on a post grid, although they are available on the backend. Just updated to 7.9
Please create a support ticket at support.wpbakery.com with your site credentials so we can check and help you with this.
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Figured it out, had to do with ACF disabling the data displaying shortcode by default on newer versions.
Hello, with the release of 7.9 some 4 days ago, codecanyon still has not approved it. Is 4 days (an counting) a reasonable amount of expected delay?
Hello, Normally it does not take so long for the update to be approved. However, there can be a delay if there are a lot of updates in the queue.
Please note that you can also download the latest version of the plugin directly from the downloads section of your account: https://support.wpbakery.com/downloads without having to wait for the update to be available here on codecanyon.
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Wanted to post a bug. This is located on the Page Settings popup window where you can enter custom CSS and JavaScript. I noticed that it strips out tags after saving.
See these before and after examples where the highlighted code is missing after the page is saved. https://www.mattrittman.com/wp-content/uploads/2024/08/tags.jpg https://www.mattrittman.com/wp-content/uploads/2024/08/tags-1.jpgWe could not replicate the issue when we tried . This is how it looks for us https://prnt.sc/F7XlyYy2yzy0 .Please create a support ticket at support.wpbakery.com with your site credentials so we can check and help you with this.
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Oh interesting, thank you so much for checking. This is actually happening with Salient theme, which uses wpbakery as the core site builder. I first submitted this bug to them, and they asked me to report it to you. I will follow up with them and see if they’re able to replicate the issue.
Just following up once more, that ThemeNectar actually put together a screen recording of this issue occurring with just WPBakery (not the Salient version) installed.
Hello, Thanks for sharing the video. We see the issue and have added it onto our list so that it can be checked further.
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That’s great to hear Rohan, thank you!
Hello, you mentioned above that 7.9 is available to us on your own site, but over there it is asking for a license. That doesn’t make any sense. You want us to pay you again????
If you have already activated the license it should not ask for a license again when updating . Please create a support ticket at support.wpbakery.com with your site credentials so we can check and help you with this.
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Wait, our license here on Envato is interchangeable on your site? Is that what you’re saying?
Hello, Yes, it is the same license. You can import the licenses purchased on codecanyon, into your account: https://support.wpbakery.com/
To do so, you can login into: support.wpbakery.com/login If you are not sure about the login details, then use the reset password option and use the email id associated with your codecanyon account.
Once logged in, navigate to licenses page and click on “import it” option at the bottom of the page. It will then prompt you to login into codecanyon to complete the import. You can then activate the plugin license as per: https://wpbakery.com/video-academy/activate-wpbakery-page-builder-wordpress-license/
Once activated, you can then update the plugin using any of these two methods: https://kb.wpbakery.com/docs/getting-started/update/
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Why when i download this, is it not the current version?
Hello, The updates on codecanyon goes through a review process due to which there is a delay. However, you can download the latest version directly from the downloads section of your account: https://support.wpbakery.com/downloads as soon as the update is released without having to wait for a review process.
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Hi. I don’t know where to report this but
The “duplicate row” button of the editor in spanish has been displaying on hover “cerrar esta fila”. So -> “close this row” since forever. (I mean like 10 years forever)
Amazing updates keep rolling in yet this has never changed. Now that we have the copy AND the duplicate button it becomes increasingly confusing, since every now and then you forget which is which and have to rely on the hover text to remind you.
I thought it was about time I said something, or you may never find out of such minor “bugs”. Thank you
Hello, Thanks for sharing it. We will add it to our list so that it can be tested further and necessary steps can be taken to address it.
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We have noticed a huge performance hit with this plugin, the site requires several GB of physical memory when editing a page with many images (say, 80-100 images, for a staff list page with photos or affiliate list page with logos) which is highly undesirable, this happens even with small, optimized images and we’ve tested it in different sites, including a clean one with a minimal number of plugins installed, any chance you’ll look into this?
Hello, Our support team will be glad to check it further on your setup. To do so, please drop a ticket via customer center: support.wpbakery.com and share your temporary website credentials in it.
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