4906 comments found.
Hello I purchased your plugin some years ago. When i purchased i signed contract with lifetime updates. Now i receive an alert on plugin update section.
“The support license has expired on September 16, 2017, 9:41 am, please renew it by clicking here to continue receiving automatic updates. Your contribution would support the development of the plugin and I would greatly appreciate it.”
I can't update it automaticaly. It says that i have to renew support. What does this mean? I signed up for lifetime updates. It seems nonsense to me.Furthermore, the plugin already had a serious security flaw that even wordfence announced. It is immoral that you do not allow us to update automatically without renewing support
The automatic updater is a new feature that allows to receive updates in just one click.
If you do not wish to update the plugin in via that features, you can always update manually of via the Envato updater plugin downloading the latest available version on codecanyon.
The plugin hasn’t any security flaw. I’ve been working with Wordfence fixing all the issues they directly reported to me.
Lots of issues with latest version, upload field disappears on cart page after uploading a file. no longer appears on checkout page when the po payment method is selected, also it’s blocking checkouts when an order is placed with an uploaded file. Can I roll back to a previous version?
I deleted all the fields and added a new one for a specific product, when checking out the order is placed but instead of going to the thank you page there is and error at the top of the checkout page “There was an error processing your order. Please check for any charges in your payment method and review your before placing the order again.” I had to disable this plugin as its completely unusable at the moment, this happened right after updating to the latest version.
Also, can’t delete the last entry, have to create a blank one and then delete it.
I fixed the purchase issue but still cannot get the field to load on cart or checkout pages, I’ve tried manually putting the shortcode in, have tried blank checkout page with just the woocommerce page shortcode, no success. No errors in debug, web server error log, javascript. I do see the wcfu field with a “loading, please wait” depending on where I position it, but no corresponding failed XHR request.
Hi,
sorry for the late response, but as you can read from the notice banner, I was on vacation.
Please make sure that the cart and checkout pages are using the default templates and not the woocommerce blocks (the blocks are not triggering any action, so 3rd party cannot hook injecting their HTML). To render the default template just edit the page and insert the [woocommece_cart] and [woocommerce_checkout] shortcodes.
Make also sure you have not enabled any option to restrict the field visibility (order status, user role, etc.): https://nimb.ws/0GVLbEd
Hi again Domenico
The summary works now with the shortcodes in cart and order page.
The images are uploaded also in woocommerce and we can download the zip.
There is a problem.
We need a name for each uploaded file so we have set it as a requiered field. But when the client is filling the field for each file uploaded with the diferent names, and the order is submitted we receive the last name introduced for all the files and not the different ones.
https://paste.pics/84c5aac7c727b3d947347220baaa8d7bCan you help please?
Best regards
Jesús
How do you manage that “name”? is via the Feedback text?
If so, the Feedback text is associated with the upload field, not with single files.
Hello, i have a prblem with preview of uploaded files, over admin panel and in forntend on product page, when i upload a image to WCUF image not showing see a screen, i switched old image preview method and new no help. see in screen: from admin order panel: https://nimb.ws/75HWGOR from user frontend: https://nimb.ws/3EIwncG
Hello,
I’m sorry, but without any further clue it is quite hard to determine the issue.
define( 'WP_DEBUG', true ); define( 'WP_DEBUG_LOG', true );reperform the test and see if more clues are reported in the debug.log located in the wp-content folder. If this still doesn’t help, if you renew your support license and send me via private message (click on my name and then use the low-right box) the following data:
- your email address
- full admin access to the wp-admin area
- FTP access
- a detailed step by step guide on how to experience the issue
I can perform some further tests to see if it is possible to determine the cause.
NOTE: all the requested points are mandatory, do not forget to report any of them.
Thank you for your collaboration.
i send a data to PM
Thank you, but as reported in the comment, that kind of action requires to renew your support license.
Hi Domenico
I have this configuration in summary box
https://paste.pics/b525c42ea3158b8acb38aadf25bf3904and no image is displayed, either cart, checkout, or email.
Also, I can order and everything seems to work but when I finished the order in the admin view I find a message that the client has not uploaded any image yet.
Any idea?
Best regards
Are you using woocommerce blocks instead of the default templates? If so, please switch to the default template (just insert [woocommerce_cart] or [woocommerce_checkout] shortcodes on those pages).
For the email preview, ensure you enabled this: https://nimb.ws/rxl9FBX
I get a invalid code when trying to activate
Please try using a fully HTML5 compliant browser like Chrome or Firefox for the activation. Ensure also there are no 3rd party plugins interfering.
Hi Domenico
We finally bought the plugin and actually we are configuring it
The question is:
Can we display a summary of the images uploaded in the cart page?
Best regards
Jesús
Hi,
thank you for purchasing 
Yes you can use the cart table preview or the summary box option: https://nimb.ws/7YT4IHa
the version you have available for download on codecanyon 82.2 has bugs.
Hi,
Wish you are well.
We are having another issue here, which is sometimes on the file upload for the product page, we upload it, but then it ask to upload it again.
Other one is, once we have uploaded the valid file format, and checkout, it still asks us to upload the file, on the Thank You Order Confirmation page. https://paste.pics/c260730471504af4863b1d285e647382
The thrid question I had, on the cart, mini-cart and checkout, we want the file to show, and we checked it in the settings, however, we could not see it on the front end.
We have cleared the caches too, so unsure what is causing this issue.
Can you please share suggestions on how the fix each of those?
Thank you.
- This might be caused by a session management interference. Something might be resitting the data saved on the user session (preventing the plugin from associating the just uploaded files with the user). For this, try enabling this option: https://nimb.ws/kUQHdbO . If the issue still persists, you have to find the cause of the issue (3rd party plugin, theme, server issue, etc). and fix it
- Regarding the mini-cart and checkout, make sure you are not using the “woocommerce blocks” but the standard templates. Blocks are not triggering any actions and filters preventing the plugin from displaying the upload fields. Make also sure you have not enabled any option to restrict the field visibility:https://nimb.ws/4IALD8J
Hi,
Wish you are well.
Thank you for your response too. We turned your first point on, and is working for now. We just want to ensure when the product is purchased, the customer does not have to upload the file again on the Thank You page.
Regards to point 3, how can we do that, as is there a way to turn off Woocommerce blocks, and those pages are built with Woocommerce blocks?
A couple other questions we had, which unsure if they were there before:
When we add upload new files to a product, we want it to show as seperate in the cart and checkout. Right now if I upload two files to the product, then it shows me 1 product and file only.
Please see the image for reference: https://snipboard.io/1qvxdH.jpg (This is how we want it) https://snipboard.io/UYa1MH.jpg (This is how it is coming right now, even though I have uploaded two files, it is showing as 11 of the same)You can test it here https://monkeytransfers.com.au/product/58-cm-x-100cm-gang-sheet/
How can we address this?
Warmest, Ansh
Hi Ansh,
yes, to switch to the default template just edit the page and use the [woocommerce_checkout] and [woocommerce_cart] shortcodes: https://nimb.ws/yV2BvbI . That’s it.
Regarding the cart, ensure you have enabled the “products addable multiple times to cart” feature: https://nimb.ws/Kja0I9y
If the issue persists, it means that the component that manages the mini cart does not properly recognize the items in the cart. This however depends on that component, not on the plugin.
Hi,
Wish you are well.
Thank you for the checkout issue, as that is better now.
Right now, the file upload is not working. We select the file but it does not upload, and sometimes, it does not show on the checkout after it has been uploaded. We tested plugins too, but the issue persists. Can you please share a solution for this?
Please see these images:
https://paste.pics/c260730471504af4863b1d285e647382 (It is asking for me to upload my file again in checkout, after I had uploaded it on the product page) https://paste.pics/6cd9c534d746d2c7373b1eb3bb5cb7c4 (This is what it shows after we add the file to the product)Can you please provide assistance, as this issue is reoccuring.
Warmest, Ansh
Hi,
We have tested the theme too, and we still cannot upload the files.
Is there a bug or something to address in this plugin?
Warmest, Ansh
This issue usually is caused when something is wrong with the user session management. It happens that something prevents to properly store the just uploaded files reference into the user session. This could depend on a 3rd party interference or even a server issue (it could depend on a misconfiguration or a caching issue).
Try to enable this option and see if it helps: https://nimb.ws/dA5E0TC
If no, you have to identify the cause that prevents the plugin to work. Try eventually to disable the other plugins (and even the theme) to see if you still experience the issue. If so, it means that the cause is server related. For that, however, you should ask support to your hosting maintainer.
We actually have tried all of the above.
We tried the plugins, the themes, and settings in this plugin. The hosting providers have said the server is fine, they have said to have viewed it, and cleared caches too.
Unsure what is causing the issue, but it is significant as we cannot upload the files.
You can test it yourself: https://monkeytransfers.com.au/product/58-cm-x-100cm-gang-sheet/
Look forward to hearing your thoughts.
I cannot see the upload area on the page you shared.
In my experience, this kind of issue is always caused by user session interference. If you experience even with the other plugin disabled, it means that is server-related.
Ensure it is not using any caching system (or that it is properly configured), for example, “Varnish”. This usually is one of the causes.
Ensure also that your WordPress is capable of writing and reading from the “wcuf_upload_sessions” table.
Hi,
WIsh you are well.
I have added the plugin with the licensing, and added the descriptions and required settings, however, it does not show my product page.
I want it to show on this specific link https://monkeytransfers.com.au/product/58-cm-x-100cm-gang-sheet/
Please share how we can do.
Warmest, Ansh
Hi,
maybe it was a caching issue. I can see it: https://nimb.ws/tyPnxor
My license says it’s invalid. How? It’s not activated in another website. I just updated the plugin and it won’t verify my license.
Hi, when exactly it says that is invalid? If you have already activated the plugin and you are using it, when do you get that message?
After updating the plug-in. It says to verify license. I used the correct information and it returns an invalid purchase code. Am I supposed to renew support license and pay again? Please provide a support link for me to send you my purchase information so you can verify it. Thank you.
It sounds strange, because after updating the plugin doesn’t ask to enter the purchase code to activate it again.
Are you sure you are not installing on a new domain? In any case, ensure you are using a fully HTML5 compliant browser like chrome or Firefox. Ensure also other plugins are not interfering with the activation process.
You can send the purchase code via private message (click on my name then use the low-right box). I’ll verify to which domains it is associated.
Thank you. I have done as requested.
Thanks for fixing it.
Hi,
Try to perform a clean installation: deactivate and delete the plugin and reinstall it. Don’t worry, you won’t lose any setting, but this would force refresh the cache that might be the cause of your issue.
If this doesn’t help, you need to renew your license to perform some further investigation and analysis.
Hello,
I am writing to report several issues I am experiencing with the WooCommerce File Upload plugin.
- JavaScript Error on Dashboard: The plugin is causing a JavaScript error on the WordPress dashboard, which is affecting the overall functionality. - Latest Update Issues: The latest update of the plugin is not working correctly on the checkout page. The previous version worked without any issues. - Update Problems: Additionally, updates for the plugin are not functioning properly from the plugins list.
Could you please look into these issues and provide a solution and cc my email address charithaj@caddcentre.lk. Your assistance would be greatly appreciated.
Thank you for your attention.
Hi,
Please ensure you are running the latest 82.1 version and you have purged both browser and server cache.
If so and still experiencing the issue, please send me a private message (click on my name then use the low-right box) reporting your email and a detailed description of the issue (eventually with some links to screens). I’ll investigate further. Thank you.
Hello, is there a way to skip the “Upload Button” and upload the files automatically? Also, how i can mark the photos as free and not charge anything? Thanks.
- You need to disable the quantity selector and then enable the auto upload: https://nimb.ws/OUv4PFJ
- By default the plugin doesn’t add any extra cost for uploads. If you enabled that option, you can set the number of free items before the plugin charges for upload: https://nimb.ws/xUeToQz
Hi devs, does this plugin have the functionality for the customer to preview the image uploaded on some background? for example, a wall painting store, the user uploads the photo it wants to print. And the website display the background painting photo with the image uploaded inside the painting?
Hi,
I’m sorry, the plugin hasn’t such a feature.
Hi there, I updated the plugin and it puts me to add the key again and this message appear “Max number of domains reached! You have to purchase a new license. The current license has been activated in the following domains: amzlsigns, sortcentersigns”.
Wae did a rebrand and don’t use amzlsigns anymore, we use https://amznsigns.com/ now. Also we don’t have the website sortcentersigns for a while.
How to deactivate the licence for amzlsigns, sortcentersigns to be able to activate for amznsigns.com/ ? Thank you
Hi,
Please give a look at the answer to the the private message you sent.
Hi,
Is there a way to disable recently added “pdf flipbook” view? Customers consider it as a print proof and sometimes it is quite misleading?
Thank you very much.
Hi,
thank you for reporting your case of use. Please update to the latest version, it now is tured off by default. To turn it on, you will find an option in the “Preview” area of the main Options menu.
I hope you enjoy it! if so… please consider leaving the 5 stars…It would help me with sales, I would really appreciate it!
(to leave a rating: go to your profile page, click on “Downloads” and from there you can rate your purchases.
You can also leave the rating through the plugin description page: https://www.dropbox.com/s/v6zaoe0p6cs4x2o/rating.png?dl=0 )
Sorted thank you for your quick action. Very much appreciated.
uploading to server (nvme disks) is very very slow, which options should be disabled or what i should do to speed up of uploading files?
This is a server concern not related to the plugin. For this kind of assistance, you should ask your hosting provider and considering to switch to a more performant hosting profile.
Hosting is very fast (vps with nvme disks)
Uploading 600mb pictures (206pcs) – 35 min
The plugin doesn’t perform any special action when transferring data.
Files are transfered from the browser to the server. The file transfer depends only on the connection speed between the browser and the server and the server processing time.
In case of server performance issue, you need to contact the hosting provider.
Hello, we require an additional domain to debug a woocommerce problem which is not related to the upload files plugin. Currently it says we have the plugin installed on webspaceconfig and cannatree.de but we own no istallation on webspaceconfig anymore.
Could you delete the registry for webspaceconfig.de please?
The new stagingdomain we are using is http://backup.cannatree.de.dedi1836.your-server.de
thank you
Hello,
please send me a private message (click on my name then use the low right box) sending your email and the purchase code in order to perform further verifications. Thank you.
What do you mean for reset? Could you link a specific page where the issue could be experienced?
to be sure the issue is actually related to the plugin, please use the following clean installation: https://codecanyondemo.work/wcuf/ (user: demo, pass: demo) to recreate your scenario and report to me how to experience the issue. Thank you for your collaboration.
