22691 comments found.
We have noticed a huge performance hit with this plugin, the site requires several GB of physical memory when editing a page with many images (say, 80-100 images, for a staff list page with photos or affiliate list page with logos) which is highly undesirable, this happens even with small, optimized images and we’ve tested it in different sites, including a clean one with a minimal number of plugins installed, any chance you’ll look into this?
Hello, Our support team will be glad to check it further on your setup. To do so, please drop a ticket via customer center: support.wpbakery.com and share your temporary website credentials in it.
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Hello,
Even after several years, this product still lacks the option to set noopener noreferrer for image links. This feature is quite fundamental and affects both security and page speed scores. Many users have already requested this functionality. It would be greatly appreciated if it could be included in the next update.
Hello, We will add this feature to our list so that it can be checked while enhancing the image elements in future.
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Hi,
I just updated to the last version of the plugin and I’m getting this error message: JS_Composer is enabled but not effective. It requires WPBakery Page Builder in order to work
I have always been able to replace the old plugin with the new one without problems. This one broke the site.
Can you share how could this be fixed? Is there any way to download the previous version in the meantime?
Hello, The message shared by you seems to be from a theme or add-on that is dependent upon older version of page builder. Please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out. The support team will be also able to share the previous version with you.
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Latest update to 7.8 broke backend page custom CSS functionality. When I click on gear, the popup comes up blank not allowing to enter custom CSS for the page. Ugh! Frustrating.
Hello, We just tested it on localhost and it seems to be working fine at our end. Please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
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Yet another update that has ruined the ability to post articles on my site. Getting really fed up of this and now have to search for an older version…again.
Now sorted.
Hello, It will be helpful for us if you can share more details about what exactly was causing the issue at your end and how it was sorted out.
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Hi, how i can get the older version back, the last two updates crashed the design of my website, the section stretching without padding is gone, gallery slider wont work and many other issues, need this sorted ASAP.
Please create a support ticket at support.wpbakery.com with your site credentials so we can check and help you with this. You need to log in to support.wpbakery.com with the email address using which the license was purchased.
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Hi, for this stage as it breaks the website i cant share the site credientials, but wondering why would the assets of your plugin changed in URL
version 7.4: js_composer/assets/lib/bower/nivoslider/nivo-slider.min.css Version 7.9: \js_composer\js_composer\assets\lib\vendor\node_modules\nivo-slider/nivo-slider.min.css
Hi, can you please help us find our license? I used the email address info@procureability.com but under a different CodeCanyon account as we can find the old login and had to start over. I tried to create a support ticket at https://support.wpbakery.com but you cannot create one if you do not have a license. And we do have one, but just cant find it anywhere! You may also email us direct on info@procureability.com. What would be great is if you had a searchable license database and we could just find it ourselves!! Thank you so much.
Hello, As the license is purchased via codecanyon, in this case, you should import the license into your WPBakery account. To do so, you can login into: support.wpbakery.com/login If you are not sure about the login details, then use the reset password option and use the email id associated with your codecanyon account.
Once logged in, navigate to licenses page and click on “import it” option at the bottom of the page. It will then prompt you to login into codecanyon to complete the import. You can then activate the plugin license as per: https://wpbakery.com/video-academy/activate-wpbakery-page-builder-wordpress-license/
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I have a license since 2016, activated on one site and I am not worthy of updating your plugin, and cannot open a ticket to tell you that my license is active on a site and cannot update the plugin… WTF, not asking for support just asking why I cannot update the version? Since when I bought your plugin clearly stated updates were included
Hello, The plugin updates are free for lifetime. You can update the plugin using any of these two methods: https://kb.wpbakery.com/docs/getting-started/update/
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Your license management doesn’t work I have a license, it appears active for the domain in your dashboard, and cannot update the freaking plugin since your license management thingy doesn’t appear to detect the license # WHICH IS ACTIVE in your license thingy dashboard, now you’re telling me that I have to download the plugin, deactivate, delete and re-upload… Not very user friendly right?
Hello, This could happen if you cloned site that had license key stored or if the domain was changed or if the license was not activated correctly. Please drop a ticket via customer center: https://support.wpbakery.com/ and the support team will guide you further with correcting the issue.
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I purchased the item twice. I purchased it from your website a few days ago but never received an email until today and have activated it using that key. I then purchased it on Envato and would like a refund for it because I don’t need it anymore. Thanks.
Hello, Please open a refund request via your codecanyon account, mentioning the reason as duplicate purchase, so that the finance team can process it further.
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I have done that, but they don’t want to give me a refund so I will have to do a chargeback.
I still get this error when using PHP 8.2 on the new update. I have fixed though manually as below.
An error of type E_ERROR was caused in line 9 of the file /public_html/wp-content/plugins/js_composer/include/templates/editors/partials/vc_welcome_block.tpl.php.
Error message: Uncaught TypeError: count(): Argument #1 ($value) must be of type Countable|array, null given in /public_html/wp-content/plugins/js_composer/include/templates/editors/partials/vc_welcome_block.tpl.php:9
ISSUE:
$count = count($value);
FIX:
$count = is_countable($value) ? count($value) : 0;
FIX WITH BACKWARDS COMPATIBILITY FOR PHP <7.3:
$count = (is_array($value) || $value instanceof Countable) ? count($value) : 0;
Hello, The support team will be glad to check it further. Please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
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7.8 changes?
Nevermind. Found it in changelog.txt
2024-07-22 – version 7.8
- New: WPBakery AI credit usage data is available in the Settings and the AI window
- New: Script loading is optimized based on the usage
- Update: The editor access buttons are located properly
- Update: The error handling is updated with more information available
- Fix: Content publishing and reloading redirects work properly
- Fix: Security update for additional control over the user role access rights
- Fix: Element edit window reacts to user actions (clicks) properly
- Fix: The image carousel element has a correct placeholder image
- Fix: The FAQ element toggles work properly
- Fix: The editor works properly with PHP 8.2
- Fix: Auto-update works properly with the TinyMCE text mode
- Fix: WPBakery AI-generated code is added properly
- Fix: Height mode in custom grid templates is working properly
- Fix: The notification badge for the Settings works properly
- Fix: Call to action element has proper margin-top
- Fix: The AI icon is positioned properly
- Fix: The notification popup works properly for all user roles
- Fix: The editor works properly with product variationsIn the Module Manager, what does “Post Custom Layout” refer to? Can you elaborate on this, so that we can more clearly know whether we can unload this setting or not?
Hello, It refers to the the layout selector within the page/post which is presented when you create a new page/post: https://kb.wpbakery.com/docs/learning-more/blank-page-wizard/
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Hello, we are having an issue where accordions don’t work anymore, they don’t open and instead the id gets appended to the page url. I see someone else mentioned this a few days ago, is there a fix for it yet?
The plugin comes bundled with one of the themes we purchased, and it has been updated to the latest version 7.7.2, so the issue appears not be fixed yet. Thanks.
It seems I might have found the issue. I was looking for a way to open all the accordions while waiting for a fix, there’s no option to do that but I did uncheck the option “Allow collapse all?” from the accordion settings (we had it set to Yes) and the accordions are now opening.
Hello, It looks like something on your setup might be altering the accordion output when “Allow collapse all?” is selected and causing a conflict with it.
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Hello,
There’s an issue with the WooCommerce variable products. It is replicated with any theme (tested with Twenty Twenty Four and Storefront WP themes).
If variations use the same images used in the Product Gallery, then choosing the variation on the frontend doesn’t change the picture. With WPBakery plugin deactivated, it works correctly.
Please assist.
Hello, This issue has been identified as a bug and it will be fixed in the next update.
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Hello WP Bakery team,
Hope you can help with this function.
I would like to use shortcode to recognise [page_title] in “Custom Heading” WP Bakery Element.
It is already working when using it at block text, however, if you try to use it in Custom Heading Element, it wont work. https://tinyurl.com/2xwckz7bIs that a function you could add please? It will be really helpful for us in order to load page name in titles and help on search engine optimization.
Do not hesitate to ask any information.
Best wishes. Thank you!
Javier.
Hello, The custom heading element uses textarea param which does not support shortcode rendering. It only supports text output.
If you are looking to display a page title then you can do so by selecting the page source as post or page title to display it: https://i.imgur.com/tAExVxy.png
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Hello Rohan,
Unfortunately, your idea is not a solution as we do look for customizing different subtitles including the page title.
Example: Description of [page_title] or Price of [page_title] ...
Hello! What’s the problem and the plugin can’t automatically publish to facebook groups?
Hello, The standard plugin does not have an element to automatically post content into a Facebook group. However, we do have many third party add-ons that you can check under add-ons section of codecanyon which might have such a functionality. Please make sure to re-confirm the functionality with the respective add-on developer before purchasing it.
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thanks
Hi,
In the latest versions of WPBakery, dozens of our customers notice forced scrolling when cloning (duplicating) an Inner Row element in the Backend editor. This is very annoying as the scrolling happens to the parent Row, this interrupts the user editing process.
Check this screencast https://somup.com/cZihIvE5My with the Twenty Twenty-Four theme.
Is it possible to completely disable this forced scrolling or fix this UX bug?
Regards,
UpSolution Team.
Hello, The issue is already on our list to improve the scrolling and to provide greater control over the feature so that the user can control it from their end.
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It looks like wp_enqueue_script() no longer works in the frontend editor in the latest version of WPBakery.
For optimization reasons, we don’t load a massive JS file but rather we use smaller JS files for each shortcode that requires JS so only the code needed on the page is loaded.
Thus, for certain shortcodes we use wp_enqueue_script() inside the shortcode. Previously these scripts were properly loaded in the front-end editor when inserting a new shortcode on the page and then we hook into ‘vc_reload’ to run those functions whenever the shortcode is added/modified.
In new versions of WPBakery though when inserting a shortcode that enqueues a JS file, the file is not being added to the page.
Hopefully this is a bug that can be fixed in the next update. It wouldn’t be good to expect all javascript for all elements to be loaded at all times even when it’s not required.
Please let me know if there is anyway that this can be temporarily patched, thank you!
- AJ
It looks like for the vc frontend editor, scripts must be registered on the “template_redirect” hook now instead of “wp_enqueue_scripts”.
Can you please let me know what changed recently which prevents scripts registered on the wp_enqueue_scripts hook to not be registered in the frontend editor?
Thanks!
- AJ
Hello, When we test it at our end, it seems to be loading the script fine for us in frontend editor: https://i.imgur.com/Clk8Eho.png
Can you please share the code that can be used to replicate the issue?
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Hi! Just to notify you that the custom CSS indicator seems broken since the last update, when you insert a custom CSS the gear icon no longer has the classic indicator… Are you already aware of this problem? https://undsgn.d.pr/i/V9eSP2
Hello, Yes, this has been identified as a bug and it is on our bug-fix list.
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wpbakery have compatibility with jetengine?
We have not tested WPBakery with Jetengine . If you are facing any specific issues please let us know .
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