6611 comments found.
hi sir…how are you ? I will buy 10/06/2024. do i sell my email services to the others also with Regular License. please replay sir.. please
Dear @EducateckChandra. Thank you for your interest in our product and for reaching out to us. Please shoot us a message through our profile / support contact form, our support team will get back to you shortly. Thank you.
Hi,
Exporting contacts from a list does not work:
Symfony\Component\HttpKernel\Exception\MethodNotAllowedHttpException The POST method is not supported for this route. Supported methods: GET, HEAD. https://**/lists/666313c8949f5/subscribers/exportDear @Exomondo. Thank you for your interest in our product and for reaching out to us. It is likely an Apache/Nginx configuration issue with your hosting server. Please shoot us a message through our profile / support contact form, our support team will get back to you shortly. Thank you.
I updated to the latest version and I’m trying to add more contacts to a list and I’m getting this error:
SQLSTATE42000: Syntax error or access violation: 1166 Incorrect column name ’’ (SQL: CREATE TABLE __tmp_subscribers(`` VARCHAR CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci,`tags` MEDIUMTEXT CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci,`status` MEDIUMTEXT CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci) ENGINE=InnoDB;)
Dear @CGMultimidia. Thank you for your interest in our product and for reaching out to us. It is likely a MySQL configuration issue. Please shoot us a message through our profile / support contact form, our support team will get back to you shortly. Thank you.
I’m experiencing an issue with bounce mail tracking not working. Could you please assist with resolving this?
Item Purchase Code: 89995a3c-d640-4eba-bb47-900b9fd90311 Purchase Date: 2024-05-16 07:14:02 UTC
Dear @infox6. Thank you for your interest in our product and for reaching out to us. Our support team have replied to your message. Please check your mailbox and look forward to hearing back from you.
hello i asked you some question yesterday , can you answer them please , the email is
hello , is there any one on the support ?
Dear @templaters2019. Thank you for your interest in our product and for reaching out to us. Our support team have replied to your message. Please check your mailbox and look forward to hearing back from you.
Pre-sale question: Is it possible to offer a single payment to my tenants? For example $199 once and offer lifetime access?
Hello @thesoftlabio. Thank you for your interest in our product and for reaching out to us. Once you make a purchase, you will have a lifetime license for our item. You will also be eligible to download and use any future versions. I hope this provides clarity. Please let us know if you need further assistance..
Dear @b3ware_com. Thank you for your interest in our product and for reaching out to us. It is likely a problem with an older version of Acelle you’re on. Please upgrade to the latest version to resolve it. Or please shoot us a message through our profile / support contact form, our support team will get back to you shortly. Thank you.
Hello there.
1. It’s still kind of weird that it’s not possible to exclude lists while sending email (quite often the same subscriber is subscribed to different lists, so excluding is a must).
2. Your solution was to exclude segments. Well, at the moment, while choosing the lists to send emails to, I am asked to choose segments I want to send to, but no exclude option to exclude segment?
3. Why if subscriber unsubscribes, he stays in other lists? Doesn’t it make sense if user doesn’t want to receive emails, he should be unsubscribed everywhere? Or solution is that I need to go through every list and unsubscribe him from each one of them manually?
4. Why when you click Lists – Contacts, you enter random list? Isn’t that this page should show all subscribers in your account and it would be easier to manage database?
5. I believe it’s impossible to click on subscriber and see his activity – emails he opened, clicked, groups he belongs to etc. right?
6. Why when you send campaign to selected list, also unsubscribers in that list gets the email? It kind of doesn’t make sense?
Overall, it’s really hard to manage campaign sending when unsubscribed users are still kept subscribed in other lists, when you can’t exclude different lists or even segments and solve some of these problems this way. But hey, maybe I’m missing something.
Dear @JuliusPau. Thank you for your interest in our product and for reaching out to us. Regarding the issues you reported, it is likely a configuration matter. Please shoot us a message through our profile / support contact form, our support team will get back to you shortly. Thank you.
Designing RSS content is not working , it will always override by main design !!!
Any News !
Dear @ahmedalmulki. Thank you for your interest in our product and for reaching out to us. It is likely a RSS Widget configuration issue, please shoot us a message through our profile / support contact form, our support team will get back to you shortly. Thank you.
Hello,
We would like to modify source code to be able to override the FROM name and FROM email in the campaign with the ones that are on the server. for example.When we will be using multiple sending servers for the list for rotation and each server allows only own FROM name and FROM email. Maybe functionality is already there ? What variables can we use in the system to complete this task? thank you in advance
Dear @z3d3m0n. Thank you for your interest in our product and for reaching out to us. Actually it is recommended to used a fixed sending domain instead of a random one (sending server’s value). Please shoot us a message through our profile / support contact form, our support team will get back to you shortly. Thank you.
can you point me to the installation instructions? thanks.
i got it. thanks.
Dear @stellarmart. Thank you for your interest in our product and for reaching out to us. Acelle is shipped with an Installation & Getting Started guideline for cPanel or unmanaged server/VPS. It is included in the guideline/ folder of the software package you download from CodeCanyon
You can go to the guideline/ folder, double click on the index.html file to open it on your PC’s browser. Just check it out and let us know if you cannot get it to work, we are willing to help then.
Hello,
Trying to understand why are updates breaking the software when nothing is being done to the software? I upgraded and now when creating segments, I am getting this error:
Column not found: 1054 Unknown column 'subscribers.custom_104' in 'where clause' (SQL: select count(*) as aggregate from `NAMEsubscribers` where `NAMEsubscribers`.`mail_list_id` = 7 and `NAMEsubscribers`.`mail_list_id` is not null and (LOWER(`subscribers`.`custom_104`) = 'california' OR LOWER(`subscribers`.`custom_104`) = 'ca'))This should not be happening.
Adding the subscribers to a segment worked in the latest update, now the next error is this when adding them to a campaign…
// default mail list idif (isset($param['is_default']) && $param['is_default'] == 'true') {$this->default_mail_list_id = $mail_list->id;}}if (!empty($param['segment_uids'])) {foreach ($param['segment_uids'] as $segment_uid) {$segment = Segment::findByUid($segment_uid);$lists_segment = new CampaignsListsSegment();$lists_segment->campaign_id = $this->id;if ($mail_list) {$lists_segment->mail_list_id = $mail_list->id;}$lists_segment->segment_id = $segment->id;$this->listsSegments->push($lists_segment);}} else {$lists_segment = new CampaignsListsSegment();$lists_segment->campaign_id = $this->id;if ($mail_list) {$lists_segment->mail_list_id = $mail_list->id;}$this->listsSegments->push($lists_segment);}}}}/**Why are these issues happening.
Dear @OnlineEking. Thank you for your interest in our product and for reaching out to us. It is likely a MySQL configuration issue. Please shoot us a message through our profile / support contact form, our support team will get back to you shortly. Thank you.
Do you have report system to view campaign list like which are the user open or not open email and how many time particular email get open? Like zoho email marketing have? did you check zoho email marketing report? you have somethings like this?
Dear @affraz. Thank you for your interest in our product and for reaching out to us. The answer is YES. Once you have sent a campaign, you will be able to monitor your its statistics like OPEN/CLICK records, click-to-open rate, recipients’ location/countries… as well as many other insight information.
but its reporting every individuals email wise those open by the particular user email/ and how many time and date the particular user email id?
Did you checked the zoho? they have like that very detailing report.
Dear @affraz. Please shoot us a message through our profile / support contact form, our support team will get back to you shortly with further assistance. Thank you.
Is it possible to integrate perfex crm ?
Dear @shiyanthan. Thank you for your interest in our product and for reaching out to us. Acelle provides a REST API, enabling seamless integration with various applications and platforms. Please shoot us a message through our profile / support contact form, our support team will get back to you shortly. Thank you.
Hello,
Does anyone able to fixed Follow up Automations properly. Please check the below video: https://www.loom.com/share/f408302102b9425cb3cb22fdabf09e3fYou can also knock me on Whatsapp: https://wa.me/447456258049
This is a paid task.
Thanks.
Dear @moniruli3. Thank you for your interest in our product and for reaching out to us. Please shoot us a message through our profile / support contact form, our support team will get back to you shortly. Thank you.
Hello, I have sent 2 messages through the support tab more than 6 days ago. How can I get a response please
Additionally I sent an email to support@acellemail.com with the subject Error Code last thursday. Please review.
Dear @martinezfer. Thank you for your interest in our product and for reaching out to us. Our support team have replied to your message. Please check your mailbox and look forward to hearing back from you.
Hello, I replied back with the issues I’m having and providing you access to review the account. Thanks
Hello, I’m following up with the message and email I replied 5 days ago. Thanks
Hello, I’m following up with the message and email I replied 7 days ago. Thanks
Dear @martinezfer. Thank you for your interest in our product and for reaching out to us. Our support team have replied to your message. Please check your mailbox and look forward to hearing back from you.
Hello, one of the answers we received referred to a “Typo” and there was no typo, give the code is not visible in all the screen shot. I juts replied with the complete code with the error I get. Please review and advise.
It has been 15 days since my last email reply to support and have not received an answer. It is very difficult to work when support takes more than 5 days to answer. I need an answer please
Dear @martinezfer. Our support team have replied to your message. Please check your mailbox and look forward to hearing back from you.
Hello, I have responded back with some issues. Please check and get back to me. Thanks
When adding Emailable as a Verification Server I get the following error: Error executing job. Credits exceeded. This is a new API Live and have plenty of credits. I also spoke with Emailable and they confirm there is no issue with the account. I already sent my email response 2 days ago. Please review
Dear @martinezfer. Thank you for your interest in our product and for reaching out to us. Our support team have replied to your message. Please check your mailbox and look forward to hearing back from you.
Hello, I just responded to Louis email. Still having the same issue with getting an error when trying to verify email. Please advise. Thanks
Dear @Martin. Our support team have replied to your message. Please check your mailbox and look forward to hearing back from you.
Dear @Martin. Our support team have replied to your message. Please check your mailbox and look forward to hearing back from you.
I am using the below cron jobs:
/www/server/php/81/bin/php -q /www/wwwroot/send.dealmega.com/artisan schedule:run 2>&1
Then the Cron jobs log:
PHP Warning: Module “pdo_pgsql” is already loaded in Unknown on line 0 [2024-05-21T14:37:49+00:00] Running scheduled command: cronjob_event:log [2024-05-21T14:37:49+00:00] Running scheduled command: ’/www/server/php/81/bin/php’ ‘artisan’ geoip:check > ’/dev/null’ 2>&1 [2024-05-21T14:37:50+00:00] Running scheduled command: check_and_execute_scheduled_campaigns [2024-05-21T14:37:50+00:00] Running scheduled command: ’/www/server/php/81/bin/php’ ‘artisan’ queue:work—queue=default,batch—tries=1—max-time=180 > ’/dev/null’ 2>&1
Cron issue from admin dashboard:
CronJob issue
Cronjob process is executed by 'root' which might cause permission issues. Make sure the cronjob process owner is the same as the acellemail/ folder's ownerHow can I solve this problem?
Advanced thanks.
Dear @moniruli3. Thank you for your interest in our product and for reaching out to us. It is likely that certain PHP extensions are missing on your hosting server. Please shoot us a message through our profile / support contact form, our support team will get back to you shortly to help. Thank you.
How can I solve below problem?
CronJob issue Cronjob process is executed by ‘root’ which might cause permission issues. Make sure the cronjob process owner is the same as the acellemail/ folder’s owner
Dear @moniruli3. Thank you for your interest in our product and for reaching out to us. Cronjob setup allows Acelle to send large amounts of messages in the background of the webapp. Setting it up is easy on cPanel / Plesk or an unmanaged VPS. Please shoot us a message through our profile / support contact form, our support team will get back to you shortly. Thank you.
Hi, are you using the Paddle billing api?
Dear @techincome. Thank you for your interest in our product and for reaching out to us. Paddle Payment Gateway is available as a plugin for Acelle. Please shoot us a message through our profile / support contact form, our support team will get back to you shortly. Thank you.
is there any plan to add subscription for the total admin group in common?
if it is available already how will it be working?
Dear @codeMasteros. Thank you for your interest in our product and for reaching out to us. Plan/Subscription/Payment is already supported in our latest version of Acelle. Regarding the question of “total admin group in common”, please shoot us a message through our profile / support contact form, our support team will get back to you shortly. Thank you.
