8952 comments found.
Hi There,
As we discussed earlier, I’ve purchased the plugin, but when I uploaded the plugin and activated it, it’s showing critical error on my website and I cannot access my WordPress Dashboard. When I went to my website’s File Manager and deleted the Pro plugin folder, it’s normal but I can’t use Pro plugin for some reason. Can you fix it for me please. I’m using Divi Theme and also with the free plugin the filters are not working on my shop page. When I choose the filters, nothing happens. It just reloads the page and shows all the products rather than filtering them.
Hi youngbossdigital
Thank you for choosing Filter Everything PRO.
Can you please send the credentials to the wp-admin dashboard following this document so we can check it?
Also, please provide FTP access so that if a critical error occurs, we can disable the plugin to continue to investigate the cause.
Best Regards,
- Victor
Good morning,
We recently changed the way we manage the taxonomies and attributes of our products on our website: instead of using ACF we now use the basic options offered by WooCommerce.
This means I have to redo the filters. So I more or less copied and pasted my previous work and made the necessary changes. After having validated them, I go to my page of products that I wish to filter and after more than 40 minutes of trying it is impossible for me to sort my products. Only the price seems to work but not the rest. I can’t understand why.
I tried in And what to filter? to put Product #1 or #2 and nothing changes. I have my page selected, the filter is displayed correctly (it still needs some adjustments from me). So I don’t understand what’s happening. We use Elementor as a builder.
Here there is the page to check : https://www.leshautsplateaux.ch/nouveautes/
Thank you for your clarification.
Hi vanni2600
This looks like the issue in configuring the filters themselves or conflicts with URL prefixes. Also, there can be a conflict with third-party plugins on your site. Hard to say what exactly, as it would need to check it on the place.
Generally, there is no support for accounts whose support period has expired following the support policy.
But we can help you later after all requests from accounts with valid support periods are processed. It may take some time – days or weeks.
If you want to receive it faster, please extend the support period, and we will process the request with the priority for supported accounts.
Best Regards,
- Victor
Good morning,
Thank you for your answers. Concerning potential conflicts it is not impossible but a while ago I especially deleted a very large quantity of extensions which were no longer useful to us. My old filters, which you can see here: https://www.leshautsplateaux.ch/categorie-produit/jeux-de-societe/ still work. If I put Âge 3, only games aged 3 are displayed. However, I doubt it would be such a conflict otherwise the previous ones would no longer work.
I tried to put the same filter that I just created for the product categories, with exactly the same parameters linked to the categories: the same problem persists, only the price works. I also just tried switching from list of labels to radio buttons, nothing changes.
On the other hand, I have just made a discovery which gives a new clue: I put an ACF filter, as before, in this new set of filters and it works. The problem therefore seems to come from the Attributes under WooCommerce. I use Taxonomy Filters => Product (WooCommerce taxonomy name). example : Product Auteur. If you want to try with ACF on the same page with WooCommerce attributes, I’ll give you the link: https://www.leshautsplateaux.ch/nouveautes/. The filter that works is the very last “Minimum Players”
We will see about the renewal of support, I cannot make this decision alone. If you can help me with these new elements that’s great, otherwise you can open a ticket in the meantime. If you need additional information let me know.
Can I show brands category as a separate category from the others (maybe as a dropdown)? So far it seems like I can only have one category section.
Hi nickyeager123
Thank you for choosing Filter Everything PRO.
No, there is no functionality to separate one category on multiple filters. Technically, you can apply two filter sets on one page, with the category filter, and use include/exclude functionality in order to leave only the needed terms. But they will work not like two separate filters.
You need a separate taxonomy for brands, or attributes if you are using WooCommerce. So you can create a separate filter from it.
Best Regards,
- Victor
Hi. We have a problem with SEO, where the pages generated by the plugin are not being indexed. We’ve even spoken to Yoast support and they have advised us that the pages are not available on the WordPress admin as it shows that they are generated by Filter Everything. Basically we need our individual category pages to be indexed by Google and having issues doing so. What would be the issue here?
Hi pps30ak
In order to make them indexable you need to create SEO Rules for the needed filters, more information on it you can get here – https://filtereverything.pro/resources/seo-rules/
As by default, all filtered pages are not indexed.
Best Regards,
- Victor
Hi There, We have recently purchased the pro version of this plugin. Just wanted to check how can we use these filters / filter sets in an off-canvas template or pop up form. We would like to show the users a filters button which will open up a popup, kind of off canvas filtering. We are using elementor & oceanwp
Hi shashikantatmakuri
Thank you for choosing Filter Everything PRO.
Everything about the mobile mode can be found here – https://filtereverything.pro/resources/mobile-devices-new-approach/ including the shortcode or a mobile button.
Also, here you can find all of the shortcodes – https://filtereverything.pro/resources/shortcodes/
So all you need to do is have an off-canvas container or modal, where you can place the shortcode of the filter widget, and in the filter set “Where to filter” choose the needed page where you want to display your filters.
Also, we’d recommend checking the Quick Start guide – https://filtereverything.pro/resources/quick-start/
Everything depends on what exactly you want to create.
Best Regards,
- Victor
Hello, How do I list the filter items in the order I choose?
Instead of 1, 2, 3, 4 make it 3, 2, 4, 1
Hi idave147
Thank you for choosing Filter Everything PRO.
If you are talking about manual order for filter terms, you can use the hook ‘wpc_terms_before_display’ – https://filtereverything.pro/resources/hooks/#terms-before-display-hook
In order to write a custom code with the needed sorting logic.
Best Regards,
- Victor
Is there a tutorial I could use to insert this code? Thank you.
Hi idave147
No, unfortunately, there is no tutorial on it, as this is the hook with the example of how you can use it. The rest will require custom coding for the needed sorting logic that will fit your case.
Best Regards,
- Victor
This plugin (Pro) is working wonderfully well and very fast on WooCommerce category pages on our site, where there are lots of filters for the various custom attribute taxonomies.
But on the search results page, although the text search filter works, the attribute taxonomy filters all come up empty, even though there are found products to the right and I know those products have terms in the relevant taxonomies. Any idea why they are not coming up in the filters on search (but do for the same products on category views)?
I created two filter sets – one for category views and one for search, and set the latter to be visible on “Search results page for selected post type”.
Thanks 
Update: in fact, if I allow the filter to “show empty terms”, it shows all the terms as having 0 products, but if you click them it still filters correctly. So it’s incorrectly thinking the terms in search results have 0 products when they do.
Hi timwakeling
Thank you for choosing Filter Everything PRO.
Can you please send the credentials to the wp-admin dashboard following this document so we can check it?
Also, this is important, please provide the link to this page with the issue so we can check it right away.
Best Regards,
- Victor
Thank you Victor – I have sent the details as requested.
We have checked the site, and if you go to the Plugins and deactivate the “Relevanssi” search plugin, then everything is working correctly. Seems like it is using incompatible algorithms.
Best Regards,
- Victor
Ah, you’re right. Thank you so much!
Hi i have tried several times and it says my purchase code isn’t correct> dbeca515-55f3-44a5-9d19-b6bd16c1e973
Hi jonathonrietz86
Thank you for choosing Filter Everything PRO.
Please follow the instructions on this page: https://filtereverything.pro/resources/license-key-issues/#how_to_get_the_license_key to get the license key.
Also, we’d recommend using incognito mode to ensure it will be logged in with the correct account.
Best Regards,
- Victor
Hi
Your plugin automatically adds the following code to the head:
<!- This page was genereated by the Filter Everything plugin v 1.8.2 – https://filtereverything.pro ->
<meta name=”description” content=”Description here…” />
<meta name=’robots’ content=’index, follow’ />
<link rel=”canonical” href=”https://url.here” />
<!- For logged in administrators only: matched SEO rule ID is “4774” ->
<style type=”text/css” id=”wpc-seo-rule-id” data-seoruleid=”4774”></style>
<!- / Filter Everything plugin ->
On certain pages I’d like to disable the robots tag and canonical tag. Is there a snippet I can add to my functions.php file to do this? I’m able to identify the pages I just need to be able to add a filter to remove these as I would like to insert my own tags.
Thanks
Hi ebizuk
Well, those tags work with the SEO rules. So by default, the filtered pages are noindex, nofollow. So you can create the needed SEO Rules.
But if you want to add some different logic to it, we’d recommend checking pro/SeoFrontend.php and src/Plugin.php in order to understand how it is working and write your own custom code to change it.
Best Regards,
- Victor
Hi Victor
I can see the code is added in SeoFrontend.php with this line:
add_action( ‘wp_head’, array( $this, ‘filtersWpHead’ ), 1 );
I’ve tried adding the follwoing to my plugin file:
add_action( ‘init’, ‘remove_plugin_filter_action’ ); function remove_plugin_filter_action() { // Use remove_action to remove the specific action. remove_action( ‘wp_head’, array( ‘SeoFrontend’, ‘filtersWpHead’ ), 1 ); }
But it doesn’t remove it. Is this some thing you could help with with additional support?
Thanks
Unfortunately, we do not work with custom codes and do not debug them following the support policies. We can only provide information about the functionality of the plugin and general information about where you can find the code you need.
If you have any difficulties with writing code for the required functionality, we recommend hiring a developer to do it for you using platforms such as Upwork.
We’d love to help you personally, but unfortunately, we physically don’t have time for such customization.
Best Regards,
- Victor
Hello, great day
Thank you for your support.
Yes, I renewed my license.
I have a problem: The simple filters are not generating any results.
I created filters with Custom Fields, which are applied to product categories, using product table + main table.
It was working. Now it has stopped working, the result returns nothing, but next to the filter options it shows the number of products in each item.
Can you help?
Hi samucavirtualite
Can you please send the credentials to the wp-admin dashboard following this document so we can check it?
Also, please send the link to the page with the issue, so we can check it right away.
Best Regards,
- Victor
credentials sent
I forgot to send the page in question about the filters. domain/categoria-produto/tomadas-de-forca/
Hi samucavirtualite
We have checked the site, and there could be two reasons for this:
1) Some conflict with third-party plugins or theme, so we’d recommend turning off plugins one by one and using the default WP theme in order to check it all.
2) Also, it can be an issue with custom fields so we’d recommend checking the database if there are needed data applied to your posts. Also, please check this ACF doc page – https://filtereverything.pro/resources/acf/#important in order to see typical issues with it.
Best Regards,
- Victor
HI, I bought 6 licences from you, but one of the 6 websites can not update to 1.86 because licence key is gone. I tried all six keys, but all say error that the key is not valid… Please help. Thank you.
Im sorry….I refused the cookies for retrieving the keys. I have found them and it works again. Thanks!
Hi jeroenbos
We are glad to hear that the issue was resolved.
Best Regards,
- Victor
Hi support team,
Can you help me with a function issue I have with the checkbox filters? The checkbox filter is a taxonomy filter that uses a custom post type, and the custom post type is in a parent – child setup.
So when you check a child filter the parent would automatically get checked as well, and if you uncheck a parent filter any child filters will be unchecked.
Any idea how to make this work?
Many thanks,
Nugscree
Hi Nugscree
Thank you for choosing Filter Everything PRO.
Unfortunately, there is no such functionality in the plugin in order to make it work as you need.
This can be made only by some custom code, which will extend it in order to make it work.
Best Regards,
- Victor
Hi Support Team, I just sent you all the details to check my site for the following:
Ajax issue: When I select a filter combination that doesn’t have any products, it just shows what was previously loaded. For example: Collection + Brooch (screenshot attached) If I do the same without the Ajax activated, it shows a text saying there are no products.
Filters issues: I managed to set up additional language by creating new ACF checkboxes for the Czech version. I ran into another issue though: When the product is out of stock, it doesn’t show in selected filters. It does show when no filters are selected. I checked the WooCommerce and FilterEverything settings and both are set to keep the products visible when “out of stock”. When I go to the English version, it shows them all correctly even when the filters are selected. Any idea what this could be? I can’t find any individual setting that is taking care of this.
Many thanks! Klara
Hi Klara
The answer was provided via email.
Best Regards,
- Victor
Hi, I need help to make the filter value count number display inline right after the filter value, because it looks very messy the way it displays automatically. The white space between the value word and the count number is different from value to value because som values display on several lines. Pleas help!
Hi nyheim_grafisk
Thank you for choosing Filter Everything PRO.
Please provide a link to the page with the problem, as well as links to screenshots of what exactly is wrong and how you want to display it.
So we can get some information, in order to work with it.
Best Regards,
- Victor
The website is not published yet, you need to login to see it. But this screenshot should clarify what I mean: https://opplaeringskontoretnord.no/screenshot.jpg
Hi nyheim_grafisk
Unfortunately, we do not provide custom CSS styles, as this is out of the scope of support.
But, you can check this page on the WP forum where we provided an answer with basic information about what you need to style any elements on the page from any plugin and theme – https://wordpress.org/support/topic/colour-change-to-filter-title/
Hopefully, it’ll help you to apply your own custom CSS on the needed elements.
Best Regards,
- Victor
Hi Support Team,
I am reaching out to you on the behalf of my client. I can share the purchase code with you guys in private if you provide me your email ID.
I could see a couple of tweaks within the FE plugin and need you guys to look into and provide me a solution for fixing it:
1. If I apply a condition using “pre_get_posts” before showing products on product archive pages, it works fine with the FE counter also for the filters showing in the sidebar but only while the priority is set to less than 10.
a) Case 1: Priority 9 and it works:
add_action ( 'pre_get_posts', function ( $query ) {
if ( is_admin () ) {
return;
}
if ( ! $query->is_main_query () ) {
return;
}
$query->set ( 'tax_query', array ( array (
'taxonomy' => 'product_cat',
'field' => 'term_id',
'terms' => array ( '12345' ),
'operator' => 'IN'
) ) );
}, 9 );
b) Case 2: Priority 11 and it fails:
add_action ( 'pre_get_posts', function ( $query ) {
if ( is_admin () ) {
return;
}
if ( ! $query->is_main_query () ) {
return;
}
$query->set ( 'tax_query', array ( array (
'taxonomy' => 'product_cat',
'field' => 'term_id',
'terms' => array ( '12345' ),
'operator' => 'IN'
) ) );
}, 11 );
2. And FE counter never works with ( or can say, never looks for ) the “post__in” while using within “pre_get_posts”. EG:
add_action ( 'pre_get_posts', function ( $query ) {
if ( is_admin () ) {
return;
}
if ( ! $query->is_main_query () ) {
return;
}
$query->set ( 'post__in', array ( '10' ) );
}, 9 );
The middle content area reflects fine showing only one product having ID 10 but the FE filters counter in the sidebar still keeps showing a greater number than 1 ignoring the “post__in” condition. If I replace this “post__in” statement with any other query statement ( EG: tax_query ), then it reflects correctly.
Please let me know if anything is not clear and we can chat/talk.
Thanks!
Hi wpinstinct
We have forwarded this question to the development team, if we receive any information about it, we will let you know.
Best Regards,
- Victor
Hi Victor,
Thanks for your response. I will wait for a positive feedback from your development on this soon.
Thanks!
Hi Victor,
Any update on this one! It’s already around 2 days and I am running out of time for this project 
Hi wpinstinct
Unfortunately, we have not received any updates on this matter. We have contacted them and sent your request, although we cannot guarantee that they will provide any information.
Best Regards,
- Victor
But this issue belongs to your plugin, I am not asking for any additional technical support. If you need, your team can do a screenshare call with me and I can show them the issue with your plugin even on a fresh setup also. I have written all the instructions verl clearly so I don’t think there is anything still unclear foe them.
The support team is responsible only for the plugin’s current functionality, helping to set up the plugin on the site, and information on hooks, etc.
What is connected to the custom functionality with modifying the queries and so on is not included in the support. If you have some code that modifies queries on your site in order to apply some additional parameters, it is not included in the support, if it works or not with the plugin. This is a matter of experimenting and extending functionality and compatibility.
The support team has no obligation, to provide any information that is connected to the custom codes. So for example you have Woo and our plugin, and everything is filtering products as it should. Then you apply some changes to the product query with the help of the “pre_get_posts” and it is not working as you need it to work, this is already custom functionality, and there is no support on such things. If it won’t work with the default query then it would be a plugin issue.
And FE counter never works with ( or can say, never looks for ) the “post__in” while using within “pre_get_posts”. EG:
Here is an example with Woo products, what we do here in the code using the “pre_get_posts” hook in order to apply on all of the product queries the “post__in” parameter as an array in order to display multiple products with certain IDs 117, 128, 130>
add_action('pre_get_posts', function($query) {
// Ensure this runs only on the front-end and not in the admin area
if (!is_admin() && $query->is_main_query()) {
// Check if the query is for products
if (isset($query->query_vars['post_type']) && $query->query_vars['post_type'] === 'product') {
// Array of specific product IDs to include
$specific_product_ids = array(117, 128, 130); // Replace with your product IDs
$existing_post__in = $query->get('post__in');
if (is_array($existing_post__in)) {
// Merge existing post__in with specific product IDs, ensuring no duplicates
$existing_post__in = array_unique(array_merge($existing_post__in, $specific_product_ids));
} else {
$existing_post__in = $specific_product_ids;
}
$query->set('post__in', $existing_post__in);
}
}
}, 10);
Here are the results on the shop page – https://prnt.sc/xxEBtx5_hpJh it displays only 3 products of exact IDs that we specified with the help of the “post__in” parameter and filter counters showing everything correctly. We can also filter it – https://prnt.sc/5exh04nlRVAq and everything is working well.
If you are facing some issues with filtering after you modify the queries with custom code, this is out of the scope of support policies. You need to debug it on both sides, in your custom code and in the plugin code to be sure everything will work as you want it to.
Best Regards,
- Victor
Hi Victor,
The same solution fails for me even while only WooCommerce and Filter Everything Pro plugins are activated with the theme Flatsome. The middle content ( products list ) reflects correctly for me but the FE counter keeps showing the same old number without having any impact of pre_get_posts.
Let me try by setting up a fresh WordPress with default theme and if I still face the same issue, I will get you guys back on this.
Thanks!
Hi wpinstinct
Sure, let us know if it is working with the clean WP and Flathose theme and only our plugin and Woo.
Best Regards,
- Victor
Hi Victor,
Does it cache the filters counter? If yes, how I can clear this cache anytime I need to test it from fresh?
Hi wpinstinct
Thank you for choosing Filter Everything PRO.
Yes, filter terms are cached, you can use this code example in order to flush it:
if ( class_exists( '\FilterEverything\Filter\Plugin' ) ) {
$fe = new \FilterEverything\Filter\Plugin();
$fe->resetTransitions();
}
Best Regards,
- Victor
Thanks Victor for your wonderful support! I will get back to you if I have any further queries.
EDIT: I have managed to fix my issue, no further assistance needed.
Hi brr4bz
You did a great job! We are glad to hear that the issue was resolved.
Best Regards,
- Victor
.
Hi, I have a question about the filter plugin that I bought a few days ago. After activating it, I am getting a critical error. I have tried using a basic WordPress theme, the Divi theme, and changing the PHP version, but I am still encountering the error. Can you help? Thanks and greetings.
Hi cobracinco
Thank you for choosing Filter Everything PRO.
Have you tried the last 1.8.6 version? You can download it from here.
Also, it would be nice if you could send any error logs so we can check them.
Best Regards,
- Victor
Hi There,
I want to purchase Pro version of this plugin, but the issue is that I’m using free version currently and I’ve made product filters for my Woocommerce products, but filter is not working. It’s currently on my shop page. I’m using Divi Theme. I want to purchase Pro version because I need to create multiple product filters for different product categories and also SEO optimize them. But, I am not sure why this filter isn’t working and because of that I cannot make my decision to whether purchase this plugin or not. Please help me to resolve this issue. If I see that this plugin is compatible with my website, I can purchase the Pro version and build accordingly.
URL of the Shop: https://spike.youngboss.ca/shop/
Thanks
Hi youngbossdigital
Thank you for your interest in the Filter Everything plugin.
The free version of the plugin is working only with the main query on the page. But since you are using Divi it can use custom queries, and only the PRO version has the ability to work with them.
Also, we are following the COdeCanyon refund policies in case it won’t work on your site.
Best Regards,
- Victor
the filter work well in the shop page, but not working in the categories page.
Hi 434519193
Thank you for choosing Filter Everything PRO.
Try to create one more filter set, and place it strictly on the sho page “Common WordPress pages + Shop” also, make sure you have chosen the correct query in the “And what to filter”.
Best Regards,
- Victor
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