6611 comments found.
Plugin stopped working after last update, with error: Error Call to undefined function Acelle\Model\proc_open(). Could you please help?
Dear @solonzenetzis. Thank you for your interest in our product and for reaching out to us. It is likely that your hosting server was configured to disable certain process related functions. They are required by Acelle as well as most webapps in order to operate properly. Please shoot us a message through our profile / support contact form, our support team will get back to you shortly. Thank you.
Hello, It’s been 4 days since I’ve written to your support team, and you haven’t replied. Is this normal? Here is my problem. I was using your competitor’s script on a server that was working fine. Support being expensive, I decided to migrate to your component. The problem is that I can’t install it. I’ve followed the procedure described in your help page, and all the server prerequisites are OK. Please, I have no time to lose, help me or reimburse me. Thank you
Dear @Lucile. Our support team have replied to your message. Please check your mailbox and look forward to hearing back from you.
is it possible to trigger an email automation on Acelle when i publish a new post on my blog? This way we could automate the newsletter. Is there a plugin that connects wordpress and Acelle and is triggered when a new post is published?
Dear @AkEn74. Thank you for your interest in our product and for reaching out to us. For your particular case, I believe you can achieve it by setting up the API Integration accordingly. Please shoot us a message through our profile / support contact form, our support team will get back to you shortly. Thank you.
we have few issuue one is that we have uploaded own templets in html but which received email it show only text not that templets 2nd system didnt update open email notification nor click rating even i have open email but still there is 0 upldate
Thank you for your interest in our product and for reaching out to us. Our support team have replied to your message. Please check your mailbox and look forward to hearing back from you.
Urgent: my acelle script not working after your intervention Louis Walker. Please restore it or repair it. Please answer to my emails !!!
Dear @weeface. Thank you for your interest in our product and for reaching out to us. It was likely a misconfiguration problem with your Apache/Nginx as explained in our support email. Please check and look forward to hearing back from you.
The App is good, but there is some Bugs that making this App not usable..I don’t understand how the Update didn’t fix it yet ?
The Support is realy poor and there is no Answer or CHeck…since over 1 Week now.
Dear @Flaimos. Thank you for your interest in our product and for reaching out to us. Our support team have replied to your message. Please check your mailbox and look forward to hearing back from you.
Its been 18 days with no response after sending email to support.
Dear @martinezfer. Thank you for your interest in our product and for reaching out to us. Our support team have replied to your message. Please check your mailbox and look forward to hearing back from you.
It has been 15 days since my last email reply to support and have not received an answer. It is very difficult to work when support takes more than 5 days to answer. I need an answer please
Dear @martinezfer. Thank you for your interest in our product and for reaching out to us. Our support team have replied to your message. Please check your mailbox and look forward to hearing back from you.
Hello, I am installing because I changed servers but it gives me this error APP_DEBUG is set to true while APP_ENV is not local I need your help, thank you
Dear @viweorg. Thank you for your interest in our product and for reaching out to us. Please shoot us a message through our profile / support contact form, our support team will get back to you shortly. Thank you.
Hey,please is it possible to make change in the email template editor? Since there are two editors,can we convert it into one by moving the small at the right hand side,where we edit the content into the big one at the left side? Thanks
Hello @antokay. Thank you for your interest in our product and for reaching out to us. Email templates are fully customizable. Please shoot us a message through our profile / support contact form, our support team will get back to you shortly. Thank you.
After email has been sent. All of my subscribers are unsubscribed automatically…
Dear @dbosnj35. Thank you for your interest in our product and for reaching out to us. It is likely a configuration setting with your LIST. Please shoot us a message through our profile / support contact form, our support team will get back to you shortly. Thank you.
Absolutely no support. I have been sending e-mails for weeks, I regret buying the product, support 0
Dear @ezelyasar79. Thank you for your interest in our product and for reaching out to us. Our support team have replied to your message. Please check your mailbox and look forward to hearing back from you.
I have sent you the necessary information, please check it.
Our support team have replied to your message. Please check your mailbox and look forward to hearing back from you.
Please check your email.
Please check the mail I sent
Dear Ezel. Thank you for your interest in our product and for reaching out to us. Our support team have replied to your message. Please check your mailbox and look forward to hearing back from you.
I am tired of connecting, I have never seen such bad service, please forgive me I am not able to write this.
Dear @VIHARGADHESARIYA2. Thank you for your interest in our product and for reaching out to us. Our support team have replied to your message. Please check your mailbox and look forward to hearing back from you.
Not answering 3 day , software not working
Dear @VIHARGADHESARIYA2. Thank you for your interest in our product and for reaching out to us. Our support team have replied to your message. Please check your mailbox and look forward to hearing back from you.
Could you please write here how to turn ON or OFF ONE-CLICK unsubscribe a link placed in the email headers?
Dear @johnsm1006. Thank you for your interest in our product and for reaching out to us. Please shoot us a message through our profile / support contact form, our support team will get back to you shortly. Thank you.
I have kindly asked you to post in the comment thread “how to turn ON or OFF the ONE-CLICK unsubscribe link placed in the email headers” so that everyone knows. Otherwise, you are wasting both your time and the users’ time. Could you please write it here?
Dear @johnsm1006. Thank you for your interest in our product and for reaching out to us. It is a hidden setting in /settings/advanced dashboard. Once you have logged in to your admin area, copy and paste the URL to your web browser to see it. Then you can locate the “email.enable_one_click_unsubscribe_headers” setting to turn it ON or OFF. Or please shoot us a message through our profile / support contact form, our support team will get back to you shortly. Thank you.
i get this error a lot, can you help? Swift_TransportException: Expected response code 354 but got code “554”, with message “554 5.5.1 Error: no valid recipients
Thank you for your interest in our product. Our support team have replied to your message. Please check your mailbox and look forward to hearing back from you.
sendmail php not working 2day not support
Thank you for your interest in our product. Our support team have replied to your message. Please check your mailbox and look forward to hearing back from you.
a presales question i saw on the demo are using Laravel may i know which version is and does it can be upgraded to the latest? thank you
Thank you for your interest in our product and for reaching out to us. Our item is available with Laravel 8, 10, and 11 (latest as of June 2024). We always keep it up to date with the latest Laravel version, but we also support older versions in case our clients’ servers do not meet the latest Laravel requirements (PHP, OS, etc.).
Swift_TransportException: Expected response code 354 but got code "554", with message "554 5.5.1 Error: no valid recipients
Dear @Prosivo. Thank you for your interest in our product and for reaching out to us. It is a configuration setting with your SMTP service. Our support team have replied to your message. Please check your mailbox and look forward to hearing back from you.
please mail me again i have no seen your mail
80% of all my emails fail and if i try sending a test email from the campaign page it sometimes works and sometimes fails after updating to latest version it always fails
Dear @Prosivo. Please check your mailbox of ye…..n@liv..l
hello , also it’s 5 days now and still no answer recived from the support team , do you still support this app or not ??
Dear @templaters2019. Thank you for your interest in our product and for reaching out to us. Our support team have replied to your message. Please check your mailbox and look forward to hearing back from you.
ok , thanks it’s very helpfull
Thank you @templaters2019. Appreciate it.
