1444 comments found.
Hi, can I cancel my registration and use my new website from a different domain?
The Envato usage license policy allows you to use the software in only one end product (website), not one end product at a time. This means that the license cannot be migrated from one product to another.
Websites are uniquely identified by the associated domain. Once you register a domain that will become the end product for which you are licensed to use the software.
The plugin activation system, however, allows you to activate the license in two domains (the second one should be for testing purposes). In each domain, you can activate unlimited subdomains and subfolders.
If you consumed all these options, you need to buy another license in order to be compliant with the Envato usage policy.
Hi
Whenever I try to update this plugin I get the following message
Updating Plugin WooCommerce Postage Tracking (5/7)
Downloading update from https://vanquishplugins.com/updater/updater.php?action=update&request=a%3A0%3A%7B%7D&api-key=0000000000000000000000000000&domain=willrose-electrical&slug=woocommerce-shipping-tracking… Unpacking the update…
An error occurred while updating WooCommerce Postage Tracking: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
I did this a couple of weeks ago so I manually installed the updated plugin but I am still getting this message.
Thanks
Hi,
I’m sorry, to ask for support you need to renew your license.
I am not wanting support. You may want to address the issue for your future customers.
I’m sorry, I’ve just performed some tests and the update system, in a fully working environment, works as expected.
Hi, I’m having a problem with your plugin, malware is present
how do I solve it?
ACUTOKP3M6N /home/ppdazeuv/public_html/wp-content/plugins/woocommerce-shipping-tracking/tracker/main.js
Hi,
and which malware is present? Could you provide more detailed info? If 3rd parties have corrupted that file, try just to delete the plugin and reinstall it. You won’t lose any settings.
Note that the file is obfuscated to avoid the illegal distribution of the tracker script code. So if you have just seen that it contains “unreadable” code, it is normal.
Problem: when tracking the order, failed and report “You are running an unauthorized copy of the software, I am just newly bought the plugin, and just installed in one website(a subdomain) only. it cannot use now. please help to solve this problem. thanks.
Hi,
Please send me a private message (click on my name and the use the low right code) reporting you email, purchase code an wp-admin and FTP access, I’ll investigate further. Thank you.
Hi. I have purcashed the Woocommerce Shipping tracking plugin and i was using it for 2 domains. On one of the domains i have deleted the whole website but it still says Max number of domains reached! You have to purchase a new license. The current license has been activated in the following domains: x, y. How can i disable the license on second domain after i deleted the website?
I have reinstalled the plugin on the second domain then clicked on “reset activation”. After that i have disabled the shipping tracking on the site and i want to active on the other site as the second domain, but it still says i have reached the maximum of 2 domains. Thanks in advance.
Hi the reset activation is used only for reperforming the activation, won’t reset the domain association.
The Envato usage license policy allows you to use the software in only one end product (website), not one end product at a time. This means that the license cannot be migrated from one product to another.
Websites are uniquely identified by the associated domain. Once you register a domain that will become the end product for which you are licensed to use the software.
The plugin activation system, however, allows you to activate the license in two domains (the second one should be for testing purposes). In each domain, you can activate unlimited subdomains and subfolders.
If you consumed all these options, you need then to buy another license in order to be compliant with the Envato usage policy.
Hello, Every time asking purchase code? why this problem coming.
Hello, no the software asks for the purchase code only upon activation.
I am facing the issue with the plugin, on the order tracking page it’s giving an error “You are running an unauthorized copy of the software.”. the account is from agency and the that agency won’t share the account. although I can share the purchase code.
To request support you need to use an account with a valid purchase and support license with it. That message is usually displayed when using the software without entering a valid purchase code properly associated with your production domain.
i don’t have access to that as it was of a development firm. i have the purchase code. i can share that.
What do you mean by “share the code”?
To have proper support, you need to post a message (as you already have done) using the account you used to purchase the plugin or you can send me a private message (click on my name then use the low-right box) via the profile used to purchase the plugin. In the message send me the email address to which reply.
see my comment above, i have updated it. i can only share the code with you. let me know what else do you need
Sharing a purchase code is not enough. They don’t need to share the account, they just need to send me a private message reporting your email so I can verify the purchase and communicate with you via email.
After installing the product and activating it, I am getting the following error:
“You are running an unauthorized copy of the software.”
Here are the details:
Plugin Version: 39.2 (downloaded from Codecanyon) Current Issue: The plugin prompts an update to version 39.3, but I encounter the following error when attempting to update: “Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature.”. Additionally, on the order tracking page its giving error “You are running an unauthorized copy of the software.”
Despite following the installation and activation procedures, I continue to face these issues. I have uninstalled and installed the plugin multiple times and also reset the activation using the reset activation option provided by the plugin. Still the issue persists.
I urgently need your support to resolve these issues and make the plugin work as intended.
You should have thought about this before messing with the license and its purchase code (infringing the Envato usage agreement), opening the other thread of yours, and leaving the bad rating before even the support replies to you.
I need a resolution to the problem, rating has been provided based on my experience with the plugin. As a customer its my right to give the rating based on experience with the plugin. and as per codecanyon’s policy i have 6 months support due to which you are liable to provide support for your plugin.
You should have thought about this before messing with the license and its purchase code (infringing the Envato usage agreement), opening the other thread of yours, and leaving the bad rating before even the support replies to you.
If you refuse to provide support than you are abusing the customer and doing a malpractice of cheating the customer by not providing support even though as per purchase agreement I am liable to get 6 months support.
You should have thought about this before messing with the license and its purchase code (infringing the Envato usage agreement), opening the other thread of yours, and leaving the bad rating before even the support replies to you.
No as a basic user i am not aware of where to get the purchase code, i had to do research online. and if i enter just “abcdef” in the purchase code than also it says the activation success. there are no clear instructions where to find the code and what other details are needed. but as per purchase contract the plugin author should provide support for 6 months. you are doing a breach of contract and not providing support and neither a refund.
You should have thought about this before messing with the license and its purchase code (infringing the Envato usage agreement), opening the other thread of yours, and leaving the bad rating before even the support replies to you.
No as a basic user i am not aware of where to get the purchase code, i had to do research online. and if i enter just “abcdef” in the purchase code than also it says the activation success. there are no clear instructions where to find the code and what other details are needed. but as per purchase contract the plugin author should provide support for 6 months. you are doing a breach of contract and not providing support and neither a refund.
You should have thought about this before messing with the license and its purchase code (infringing the Envato usage agreement), spamming the other threads of yours, and leaving the bad rating before even the support replies to you.
you are doing a breach of contract by not providing support either refund or fix the issue.
You should have thought about this before messing with the license and its purchase code (infringing the Envato usage agreement), spamming the other threads of yours, and leaving the bad rating before even the support replies to you.
hi, in my store it says that my license is no longer valid. can I know why?
Hi,
where exactly are you getting that message? Are you sure you are trying to activate the license in more than two domains?
after installing the product and activating it.. i am getting this error “You are running an unauthorized copy of the software”
i purchased it just today 24may2024 and still getting this error. i downloaded the plugin from codeanyon and installed and activated but getting this error. the version which downloaded was 39.2 and after installing it also tells me to update it to 39.3. but i get an error while updating “Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature”
Need a quick support for making this plugin work. so many ppl in this forum have reported the same issue of using unauthorized copy but still no resolution has been provide. Either refund or fix the issue.
The support is not a service working 24/7. Once you submit a request you should have the patience to wait your request to be processed. Here it is 22.00 and no office works at this time.
All the other users that were expecting the issue had the patience to wait and a solution for their case was found.
What’s the point to leave a bad rating without even wait the office to open? Your rude behavior won’t speed up your support session or make you acquire more priority.
Your rude behaviour is the reason. Still you don’t talk about the resolution n this is not a new issue. So many ppl are mentioning about this issue. If you can provide resolution then I am ok to change my rating
Lastly i m not aware of your timezone. So respect the customers n speak politely. If your can’t build a good software then atleast that much you can do..
And if a plugin doesn’t work right after installing it first time then yes it deserves 1 rating..
First of all, what I said is said in a polite way. Second, It is you who is saying that “many people” are experiencing this issue just to prove your point. If it was true, there would be bad ratings complaining about that, but in the facts, no one is complaining about that.
The fact you are not aware of my timezone doesn’t mean that you have left a bad rating after 40 minutes of having contacted me privately. This is a rude way of behaving just to put pressure and have more priority over an issue that is caused by you by cracking the activation system. As proof: in the last message you sent me via PM, you stated that you messed with the license code inserting one that was not even associated with your purchase license: https://nimb.ws/NyPIE4O and you are wondering why the “aunothorized” message is appearing to you?
If you wish to have further support, remove the rating.
The author is a bully and is forcing me to remove my rating and only and only then he will help me. REALLY UNPROFESSIONAL
I told him that initially when I installed the plugin I couldn’t find the purchase key. I didn’t had idea where to find it in the downloads page. So I entered rubbish but later I googled to find out where to find the key on evanto n entered the coorect key. Still I faced the same issue. Uninstalled and installed the plugin 2-3 times. Removed and reset the activation. Still the plugin is complaining about unauthorized use of software. Moreover the plugin is not getting updated as well. AND ON TOP OF IT YOU EXPECT TO GIVE YOU GOOD RATING. THE RUDE AND BULLY TONE YOU HAVE THAT UNLESS YOU REMOVE YOUR RATING THERE WILL BE NO ASSISTANCE IS SUPER RUDE N UNPROFESSIONAL. I DIDN’T HACK OR TRIED TO CRACK THE PLUGIN. SO LAME U ARE.. GUYS WHO ARE READING IT.. You can easily make it how bully the author is instead of helping. He is just blaming n bullying me to change the rating. Until then he won’t support even though i m in support period. Already 8 people on this forum are complaining since a year about the same issue n still no resolution has been provided. You surely deserve -10 rating.
As per the evanto codecanyon policy. You can’t force me to remove my rating and until then deny me of support. If you don’t want to support refund my money
I’m not bulling anyone, I’m just reporting the facts.
You messed with the activation system and the purchase code. The plugin detected your illegal action and warned you about that. You asked for support, without even waiting to support to answer, you left a bad rating after 40 minutes (without considering that people are not working 24/7) still pretending to have support as nothing happen.
Good sense would suggest at least to remove the bad rating (considering the fact the issue is caused by your messing with the purchase code) before pretending anything….
Who is exactly bulling? Unbelievable …
no the plugin said the activation is successful but on the order tracking page it is giving. this error. Obviously when you make a plugin, it should be robust enough that once a correct key has been provided it should work. If not then at least after uninstalling it and installing it back again. also resetting the activation option provided in the plugin is also. not helping neither the plugin is getting updated. how is it all my fault then. Search in this forum for keyword “unauthorized” you will find 8 instances where people have reported the same issue over the period of ONE YEAR. why still there issue is not resolved yet and why the plugin hasn’t been fixed even after so many people complaining the same issue over a period of ONE WHOLE YEAR. NOW YOU UNDERSTAND WHY YOU DESERVE THIS BAD RATING.
The plugin doesn’t activate just inserting any key. In fact, the tracking page is giving the “unauthorized error” because detected the mess you made with the purchase code. Purchased code that is not associated with your domain.
Other people had the same message but for different causes. All of them politely reported the issue, had the patience to wait (without leaving a bad rating after a few minutes) had their issue fixed, and now they are all happy customers. You are trying to decontextualize their support requests to strengthen your thesis, but unfortunately, your issue is caused by the mess you made with the activation system.
By the way, the plugin has 2976 sales, so 8 requests on 2976 means that 0.002% of the customers are experiencing an issue. This shows how the software is solid, thank you for pointing it out.
You messed with the activation system and so you are experiencing these issues, but thanks to your rude behavior you obtain nothing. Good job.
yeah you just want to argue, that shows you don’t want the customer satisfaction. all you look for rating by denying the customers of the support until valid rating is provided. still you don’t tell or talk about fixing the issue but just want to argue. all these figures are useless with the kind of behaviour you have.
you were saying you can’t provide support 24/7 and its 22:00 in your timezone. it has been 5 hours to that and yet you keep replying to all my messages but you can’t help. HAHHAHA what a joke..
you have time to argue and post such mean comments but not to help the customer.
I just want to report the facts, not to argue. For that, your replies are enough.
I would be glad to fix the issue if there was one. But this is not the case: the plugin just needs to be activated with a proper purchase code instead of messing with its activation system as you did.
No one asked you to leave a good rating. It is, however, good sense to wait for the support to answer before leaving a bad rating after few minutes after asking for support.
It would also be appreciated to have the rating removed after the support contacted you to assist (despite the not labor hour because I remember that support service is not a 24/7 service).
But it seems that good manners are not part of your attitude.
very good, now you are talking about manners, when from the fist message you are talking rudely. i ask you in a simple straight forward manner. Either provide a fix for the issue or refund my money. Can you do either of that?
Can you provide support to fix the issue or not?
I am waiting for a response. Please tell me how to fix this issue?
Imposing “fix or refund” after you left a bad rating without waiting for the support even to answer is exactly what common sense perceives as a “rude way of acting”.
I need a resolution to the problem, rating has been provided based on my experience with the plugin. As a customer its my right to give the rating based on experience with the plugin. and as per codecanyon’s policy i have 6 months support due to which you are liable to provide support for your plugin.
You should have thought about this before messing with the license and its purchase code (infringing the Envato usage agreement), opening the other thread of yours, and leaving the bad rating before even the support replies to you.
No as a basic user i am not aware of where to get the purchase code, i had to do research online. and if i enter just “abcdef” in the purchase code than also it says the activation success. there are no clear instructions where to find the code and what other details are needed. but as per purchase contract the plugin author should provide support for 6 months. you are doing a breach of contract and not providing support and neither a refund.
You should have thought about this before messing with the license and its purchase code (infringing the Envato usage agreement), opening the other thread of yours, and leaving the bad rating before even the support replies to you.
No as a basic user i am not aware of where to get the purchase code, i had to do research online. and if i enter just “abcdef” in the purchase code than also it says the activation success. there are no clear instructions where to find the code and what other details are needed. but as per purchase contract the plugin author should provide support for 6 months. you are doing a breach of contract and not providing support and neither a refund.
You should have thought about this before messing with the license and its purchase code (infringing the Envato usage agreement), spamming the other threads of yours, and leaving the bad rating before even the support replies to you.
you are doing a breach of contract by not providing support either refund or fix the issue.
You should have thought about this before messing with the license and its purchase code (infringing the Envato usage agreement), spamming the other threads of yours, and leaving the bad rating before even the support replies to you.
Every Update asking me licence key. so please check it. and tell me solution.
check this screenshot – https://prnt.sc/CtEkA3LxTdCy
Because that feature requires a valid support license, your is expired.
Every updated require to new purchase? right
No. The automatic updater just need the support license to be active. Otherwise you can manually download the latest version of the plugin via codecanyon.
Hi,
I’ve installed the plugin, but am now wondering if I have to add manually (or semi-manually through CSV import) all the tracking numbers for every order? Or is there a (more) automated way?
Hi,
I’m sorry, it doesn’t exist more automated way than the CSV import.
Thank you for your reply. Do you have any suggestions for best practice? Let’s say I have 100 shipments a day, what would your suggested way of use be?
If you have a method to automatically create a CSV with all the tracking info at the end of the day, that’s would the best way.
Otherwise you need to insert one by one via the Quick assign menu: https://nimb.ws/twZkn9a
Okay, PostNL, our shipment provider also provides an API. Is it not possible to somehow use this?
The plugin hasn’t any support for that. I can eventually try to create an addon for that.
If you send me a private message (click on my name then use the low-right box) reporting your email I’ll reply with my email address when you can send me a description of what you need and how that API works. I can then evaluate the feasibility and give you a quotation.
I have wp6.5.3, Woocommerce 8.9.0 and your plugin 39.2. I still get the following error:
May 17, 14:46:07 Deprecated: Automatic conversion of false to array is deprecated in /home/SorryHidedmysite/SorryHidedmysite.com/wp-content/plugins/woocommerce-shipping-tracking/classes/com/WCST_Option.php on line 214
Please help to fix it. Thank you!
Thank you for reporting. Please update to the latest 39.3 version. It should fix the issue.
Hello! My purchase code is not working. I only use it on one site. It’s saying invalid code if I try to activate the plugin.
Hi,
please make sure you are using a fully HTML5 compliant browser like Chrome or Firefox to activate the software.
Make also sure there are no 3rd party plugin interfering when activating (try eventually to disable the others when activating).
Hi, I already bought the plugin, but when i was trying to use it for a proof, it says You are running an unauthorized copy of the software when I tried to track my package, please if you can help me, this is my new email address i cant longer access to a01274420@tec.mx, this is the new one jafetchavez@exatec.tec.mx, it was from my school but it was deactivated.
If you send me via private message (click on my name and then use the low-right box) the following data:
- your email address
- full admin access to the wp-admin area
- FTP access
- a detailed step by step guide on how to experience the issue
I can perform some further tests to see if it is possible to determine the cause.
NOTE: all the requested points are mandatory, do not forget to report any of them.
Thank you for your collaboration.
I have wp6.5.3, Woocommerce v8.9 and your Version 39.1 and found error log below: May 15, 22:02:52 Warning: Undefined array key “_wcst_order_trackno” in /home/SorryHidedmysite.com/wp-content/themes/twentyeleven-child/functions.php on line 122
Please advise the fix the issue. Thanks!
Thank you for reporting, but what you are reporting is raised by a script that is not part of my plugin:
/home/SorryHidedmysite.com/wp-content/themes/twentyeleven-child/functions.php
it seems you have implemented some custom code on the functions.php of your theme. Custom code is not covered by the support.
note also that that is a Warning not an Error. It means that no script is crashing (a warning does not prevent scripts to be executed by the server).
I have wp6.5.3, WooCommerce 8.9.0 and your plugin version 39.0
I received following error logs:
May 14, 22:48:57 Deprecated: stripslashes(): Passing null to parameter #1 ($string) of type string is deprecated in /home/mysite.com/wp-content/plugins/woocommerce-shipping-tracking/classes/com/WCST_Order.php on line 635
May 14, 22:49:02 Deprecated: Automatic conversion of false to array is deprecated in /home/mysite/wp-content/plugins/woocommerce-shipping-tracking/classes/com/WCST_Option.php on line 214
I have to deactivate your plugin because it conflicts with Pop Up Login plugin. Please help to solve these issue. Thanks!
Thank you for reporting, please update to the latest 39.1 version I’ve just released.
I have updated to 39.1. But still conflict with Pop Up Login plugin. Deactivate your plugin solve the problem. It was worked in the past year. Just happens recently.
I’m sorry, but the plugin didn’t implement anything specific function that interferes with the login process and, as you can understand, without any further clue, it is quite hard to determine if the issue is caused by the WooCommerce Shipping Tracking plugin or by something implemented by the Pop Up Login that conflicts or any other cause (for example, custom code that you might be implementing in your functions.php). Just reporting that “it was working” unfortunately doesn’t add any clue.
From the error log you reported, no error was raised. Only a “deprecated” warning that was fixed in the latest version.
If you share some login data, I can try performing some debugging to see IF is possible to understand the cause and eventually to see IF something is implementable on the WooCommerce Shipping Tracking side to avoid the conflict.
Do you think those global variables in your plugin caused the conflict? Part of them, I guess maybe I don’t have shipping for some of my orders, which raises that error.
No, I’m sorry, I don’t think so.
i received this message when i tried the updates “An error occurred while updating WooCommerce Shipping Tracking:... please renew it by clicking here to continue receiving automatic updates.” How do i renew my support? I already purchase this?
Hello,
To renew the license, you just need to go to the plugin page and click the renew button: https://www.dropbox.com/scl/fi/pz4ewiso8q5e0ufs4cx8t/renew.jpg?rlkey=24b3ojaa7sm8b7u0yab14q7vt&dl=0
Thank you for your support, I really appreciate it.
Hello, I cannot update the plugin in version 38.9. It says
The support license has expired on May 28, 2019, 3:00 pm, please renew it by clicking here to continue receiving automatic updates. Your contribution would support the development of the plugin and I would greatly appreciate it.
Although I complete the activation process. Just two days ago it said that it is not activated, it was working normally since then.
Thank you.
Hi,
yes to get automatic updates via that new feature, you just need to renew the support license. You can do that via the plugin description page: https://nimb.ws/P3ck9Co . It helps the plugin development and supports my work.
If you have trouble activating it, please ensure you are using a fully HTML5 compliant browser like Chrome or Firefox. Ensure also there is no 3rd party plugin interfering with the activation (try eventually disable all of them).
Hi, I can’t update the plugin as it says this: The support license has expired on March 1, 2023, 8:40 am, please renew it by clicking here to continue receiving automatic updates.
Updates are supposed to be independent of support, so I understand this is a bug in your system. Can you fix it?
Best regards.
Hi, that’s a new feature. The plugin now embeds an automatic updater that allows you to update the plugin as you do for other plugins hosted in the WordPress repository. To use it, you need a valid support license that support my jobs and helps the plugin development.
Otherwise you can download manually from codecanyon.
Is this allowed in CodeCanyon’s terms and conditions?, can you provide me with the clause that allows this? If not, I will bring it to Envato’s attention as I believe it isn’t legal.
You can’t restrict updates via WordPress or Envato Market without checking out.
If I need support, I contract it and that’s it, but if not, you can’t force me in any way and what you are doing is forcing me to contract something that is unnecessary.
While I wait for your reply I will contact Envato as I understand that this cannot be done.
Best regards.
The envato license agreement allows you to download the plugin unlimited times from the platform. You can do that and use the version that is currently available on the platform. All updates are published on the Codecanyon platform. Software development has its cost and once in a life purchase are not enough to cover that. If you wish to use the automatic updater, you can do by renewing for a few dollars the support license. This also support my job and the software development. Otherwise you can download the software manually from codecanyon, all the updates will be available in time.
I think that’s great, but I don’t think it’s great that you’re capping the update via Envato Market. If you don’t like the one-time payment model, don’t accept it, I don’t like it and I don’t sell under this model, but if I accept it, I don’t think it’s ethical to limit the automatic update functionalities if if I don’t pay, honestly.
Anyway, I’m waiting to see what Envato say as I doubt very much that they will accept this.
Best regards.
As it happens for any software, some features can be optionally used only after paying. In this case, the new automatic updater feature allows you to receive updates directly from the Dashboard. If you are not willing to use it, no one is forcing you. You can manually download via CodeCanyon the update once is approved and published.
Thank you however for sharing your thoughts and for supporting my work.
