1444 comments found.
Hello, when attempting to access the tracking code either from the order detail page or via outgoing email, I’m encountering a “403 Forbidden” error. This occurs specifically when trying to access the tracking code via the following URL: (wp-content/plugins/woocommerce-shipping-tracking/tracker/tracker.php lang=en&code=274601085087&company=fedex)
Hello,
the 403 error is a server error, not a plugin issue. More in specific, it seems your server is preventing the access to that script that is part of the plugin (and stored in the “tracker” folder inside the plugin folder).
Please ensure there isn’t any security setting preventing your server to serve that page.
I purchased two purchase codes for two different websites and in recent updates it is saying that the both purchase codes are invalid.
Just got through.
Glad to hear that 
when i login to myaccount page to track the order i get the following message . Loading shipping info, this could take few seconds. Please wait… and it gets stuck there
Without any further clue, it is quite hard to determine the cause. It could be due the fact the shipping company is not providing any data or due to a 3rd party inteference from a plugin you are using in your site.
to exclude the latter, please use the https://codecanyondemo.work/wcst/ (user: demo, pass: demo) to recreate your scenario and report to me if you are experiencing the issue. Thank you.
Dear Support Team,
I am encountering an issue with the WooCommerce Shipping Tracking plugin. . You can go to demo site that you mentioned and have a look at order id #56966. Or can you can directly visit https://codecanyondemo.work/wcst/my-account/view-order/56966/ and see by ypurself that it gets stuck saying “Loading shipping info, this could take few seconds. Please wait….””. I have attached the screenshot for your reference https://ibb.co/WcQKxhY
Thank you for reporting. You should get the notification for the 38.9 update, it will address the issue. Give it a try and let me know.
Sure, thanks for the quick reply. In future updates, could you also add the feature to choose which tracking provider we want to use, such as AfterShip or TrackingMore?
Yes, I’ll try! Unfortunately, I had some issues with the AfterShip tracker, so for now it only supports TrackingMore.
Thank you for your suggestion, I’ll try to do my best for a future release.
Now another problem has arisen. On the order details page, if I click “Track shipment 1,” it doesn’t track the shipment. Take, for example, order #56966. I have attached a screenshot for reference https://ibb.co/fq6Kjfp It redirects to some other page that doesn’t show the tracking details.
Thank you for reporting. The 39.0 should fix it. give it a try and let me know.
thanks buddy . worked perfectly this time. Additionally in future updates can you incorporate custom statuses it will be helpful because we have to install separate plugin for that functionality as well.
Glad to hear that! I’ll try doing my best for a future release!
last but not least, I would ask you to help me: If you enjoyed my efforts to assist you and/or my plugin please consider leaving the 5 stars…It would help me with sales, I would really appreciate it!
(to leave a rating: go to your profile page, click on “Downloads” and from there you can rate your purchases.
You can also leave the rating through the plugin description page: https://www.dropbox.com/s/v6zaoe0p6cs4x2o/rating.png?dl=0 )
Have a great day!
Hi, Since last update, when I click on the new license message, an error occur. erroe page (...wp-admin/admin.php?page=wcst-activator). I had deleted the pluging and reinstall the last version available. But still there is an issue.
Any solution?
Solved! Issue came from WPdesk Flexible refund plugin
Glad to hear that
Hi, update server returns v.38.8 as latest one while v.38.6 is recognized as the latest version. Changelog states about v.38.7 – what is happening?
Hi,
thank you, the changelog has been updated. The 38.8 is the latest version.
Hi. I have two licencese of this plugin, for two different websites.
After last plugin update, the link in the wp-admin to open the order trackings is not longer working.
Before I got a tiny url shorctu, now is something like this https://domain.com/?wcst_shorturl=188979&cmp=1&code=826976
After both updates, appeared a request to revalidate license, and both are properly validated.
The issue is happening in both websites.
Please, can you fix it?
Thank you.
Hi,
please try to perform a clean installation: delete the version you have installed, redownload from codecanyon, and install it. Don’t worry, you won’t lose any settings.
If you renew your support license, you can take advantage of the embedded updating system that allows you to update the plugin via the Plugins of your site (as it happens for the other WordPress plugins hosted in the WordPress repository). The license renewal keeps the plugin development alive supporting my job, I would really appreciate it.
Thank you for your reply.
I do it, and is the same version that was installed automatically from wordpress udpated, the v38.6.
Actually, the last bulk imported trackings, still showing the bad url’s instead the tiny urls.
Should work with next bulk update of trackings numbers?
thanks.
Please perform the operation manually. Delete, redownload from codecanyon, and reinstall. Try reimporting then the URLs (overwriting the existing ones).
If the issue still occurs, you need to renew your support license. Once done, If you send me via private message (click on my name and then use the low-right box) the following data:- your email address
- full admin access to the wp-admin area
- FTP access
- a detailed step by step guide on how to experience the issue
I can perform some further tests to see if it is possible to determine the cause.
NOTE: all the requested points are mandatory, do not forget to report any of them.
Thank you for your collaboration.
Hello.
I downloaded two times the plugin from codecanyon, and is the version v38.6, not the v38.8, you can see it here, downloaded 5 minutes ago: https://prnt.sc/y3mbr6K-7Nww
I do it a clean installation removing the v38.6 and uploading again all the files from last codecanyon available version.
As I mentioned I have two websites, and I restored for one of them the v38.3 and the tiny url’s are working fine with last bulk tracking imports, but not with the clean installation in the other website with v38.6
In the last plugin update, after finish the update, for a moment, show me that I don’t have last version installed, that is available de v38.8, and request me to put the license. After put the license and validated, is not longer available to update to v38.8. But as I say, downloading from codecanyon, is the same version.
I am not sure if you fixed that issue with the last version, but I can’t install because is not uploaded in codecanyon yet.
I can renew the support, is not a problem, but don’t have sense to lost time sharing credentials and checking website if is an already fixed issue.
Thanks.
Recent downloaded file from codecanyon content:
Author: Lagudi Domenico Version: 38.6 */
If you renewed the license, you should be able to download the updated version via the update notification you get via the Admin -> Plugins area.
I renewed license, but not appear the v38.8: https://prnt.sc/01D30b6X4O-Z
To get the updates to newest versions now is needed to renew license in codecanyon?
To get via the automatic update system, you need to have a valid license. The support renewal helps to support my work and to keep the plugin developement alive.
I’ve just checked, you should get this: https://nimb.ws/XNdlVvu . There could be a caching issue of your backend. Try install and delete any plugin from the WordRepository: https://nimb.ws/rN35742
Why when I download the zip plugin from codecanyon, and I open the shipping-tracking.php appears v38.6 in the code? Is there a cache issue too?
The updates on codecanyon are slower to be approved and released.
Please use the embedded updater to get the latest working version. Now it is the 38.9, I’ve just released an update.
Hello,
I have WP6.5.3, WooCommerce 8.8.3 and your version 38.8.
Conflicts found. Turn on your plugin causes WooCommerce Stripe Gateway plugin by WooCommerce creates double order (Admin receives two same order number, one is successful and the other Failed). Deactivate your plugin this double order problem no more happen.
It seems Your plugin also conflict with Login/Signup Popup by Xootix. Turn on your plugin ceases unable to login from that plugin. Deactivate your plugin that plugin back to work normally.
Please help to solve this issue. Thanks in advance!
Hello,
unfortunately I have no clue, no other user reported any issue related to this. Without having any clue on the possible cause, it is hard to suggest a solution.
define( 'WP_DEBUG', true ); define( 'WP_DEBUG_LOG', true );reperform the test and see if more clues are reported in the debug.log located in the wp-content folder. Please, report them here, I’ll perform some further investigations.
Thank you.
I did extended the support license and try to support your work. Your handling charge of $3 is unreasonable.
I’m sorry, but the “handling” charge is not charged by the authors, but by Codecanyon platform. Thank you for your support, I really appreciate it.
How about renew the license for 12 month at $14.88?
Just open the plugin page, you will see the renew button: https://nimb.ws/itSnlxE
renew cost $14.88 for 12 months ?
The Envato support license last 6 months.
Is it possible automatically send a Delivered notification email to custom/buyer when the shipment status is Delivered? More communicate with customer is more marketing and business opportunity.
I’m sorry, the plugin hasn’t such feature. The tracking api doesn’t send any active notification for that, so the plugin in unaware about that status so cannot notify the user
I see. Thanks!
Hello, I have the same problem with njai. I have WP6.5.3, WC8.83, php8.1. Your Plugin version 38.6. I still downloaded version 38.6 today. Why not version 38.7? And recently your module asked me to update the purchase code from the admin. After that, I found my site can’t login with Popup login plugin and it was worked for years in the past. Deactivate your module the login getting to work. It means your module conflicts with my other plugin (Popup login). It was worked before updating the purchase code. Please check your code and fix the problem. Thank you very much!
Hi,
you can download the new version via the new embedded updater. Renewing the support license (just a few dollars) contributes to keeping the plugin development and updates alive and I would greatly appreciate your support of my work.
The new plugin version will be also ready later on codecanyon.
Why version 38.7 not in codecanyon download site, but still version 38.6 ??
As reported in the previous comment, the plugin update will be ready later on CodeCanyon.
Why conflict after updating purchase code? I have to deactivate your plugin to let login works.
I’m Sorry, to what conflict are you referring?
Conflict with other plugin named Pop up login for woocommerce developed by Xooti. Both were worked fine in the past. The conflict begun after updating my purchase code with your module. Activate your module causes unable to login with the Pop up login.
What do you mean that you “updated the purchase code”? Most likely the issue is caused by other factors.
I can eventually try to login into your system (if you share an wp-admin access and FTP access) to perform some further analysis. For that, however, you need to renew your support license.
You can login to my system because I turned off your plugin.
Yes it seems login conflict is gone. I still on 38.6 version.
Actually the conflict come back again. Can not login on POP UP Login when your plugin is activated. Currently on version 38.6
It sounds strange that the issue comes and goes even if you do not alter anything. The same software, if the environment doesn’t change, cannot produce different outcomes.
Ensure that nothing is actually interfering.
Hello,
I am with a problem, when searching for an order number, on woocommerce order page. But if i disable this plugin, it works normally. Can you help me on this?
Plugin version: Version 38.6
Tried to download the last 38.7 from envato, but downoaded the 38.6 version.
Thanks
Hello,
and what problem are you getting? Could you report me a more detailed description of the issue? Plaese make sure you are running the latest version.
To update the plugin to the latest version, just go into the WordPress -> Plugins are, you will get a notification to update the plugin to the latest version: https://nimb.ws/jQKPp09
If even updating you are getting the issue, you send me via private message (click on my name and then use the low-right box) the following data:- your email address
- full admin access to the wp-admin area
- FTP access
- a detailed step by step guide on how to experience the issue
I can perform some further tests to see if it is possible to determine the cause.
NOTE: all the requested points are mandatory, do not forget to report any of them.
Thank you for your collaboration.
Hi there, I cannot update version 38.5 to 38.6. I see this message: An error occurred while updating WooCommerce Shipping Tracking: The support license has expired on August 30, 2023, 9:29 am, please renew it by clicking here to continue receiving automatic updates. Before that everything worked fine. How can I update it?
Hi, to get automatic updates you just to renew your support license. You can do it via the plugin page.
Why do I see that future updates are included once you bought the Regular License? If the terms changed, why is not that in the product description?
First of all, updates are not included in the license. The license allows you to download the plugin for ever from codecanyon.
The automatic update is a new feature, that allows you to receive automatic updates directly from your dashboard. If you whish to use it, it require a working support license that you can renew for few dollars.
Other you can download the version currently available on codecanyon manually.
When I click on the Orders page, it goes to a strange URL.
https://maxumfitness.ca/api-create.php?url=https://maxumfitness.ca/wp-content/plugins/woocommerce-shipping-tracking/tracker/tracker.php?lang=en&code=May%206,%202024,%209:29%E2%80%AFPM&company=purolator&__cf_chl_rt_tk=_rg.JHsdLgNouxvsCx3Cr9myt1XviReaHR6y3TMXnBI-1715045417-0.0.1.1-2047This just started happening today. Please fix this ASAP.
What do you mean that it just started today? Did you alter the software in any way? What action did you perform after which you experienced the issue?
Please use the following site: https://codecanyondemo.work/wcst/ (user: demo, pass: demo) to recreate your scenario and report to me how to experience the issue. I’ll perform some further tests.
I narrowed down the problem to the use of tinyurl. The code uses api-create.php. When I disable tinyurl on my test site and create a new order with tracking, the problem doesn’t exist.
I enabled tinyurl on your test site and created a order with tracking an reproduced the problem. Please fix this ASAP.
thank you for reporting. It was due to the short URL function. You will shortly be able to download the new 38.7 version which will fix the issue. Once done, go to the order and just hit the “update” button. It will recreate the URL and fix the issue.
Give it a try and let me know!
The problem with that is you can’t edit an order because of the bug. We had to remove the tracking url directly from the database to prevent the problem. And then we switched the tinyurl off and recreated the tracking url.
The new version prevent that issue, there is no need to delete the entry in the data base.
Hello does this plugin work with Australia Post?
Hello,
yes it is supported: https://nimb.ws/oArdQ5p
Hello,
Im unable activate my licence on staging subdomain. I use it on 2 domains only. Can you please look into this? Thanks.
Hello, If you renew the support license and share a wp-admin access and a ftp access, I can try performing some further tests.
Hye, please pm me…i want to activate the license on 2nd site, but the purchase code is invalid..pplease help me
Hi, please note that the second activation can be done only for testing purpose. Make sure you are using a fully HTML5 compliant browser like Chrome and Firefox to activate the software.
ciao ho un problema con le poste italiane servizio minibox il codice che sto utilizzando è questo https://t.17track.net/en#nums=%s ma se clicco sul tracking non riempie con il numero… ho creato una custom service come da tue istruzioni (passate) posso utilizzare poste italiane per il servizion minibox ovvero raccomandata internazionale? grazie
Ciao,
le custom companies accettano qualsiasi tipo di indirizzo. Sul perche lo URL non viene creato correttamente, non saprei.
Se rinnovi la licenza di supporto e mi condividi degli accessi wp-admin e FTP, posso provare ad effettuare qualche prova.
I found this outdated: Deprecated: May 5, 2024. Automatic conversion of false to array is deprecated in /home/mysite.com/wp-content/plugins/woocommerce-shipping-tracking/classes/com/WCST_Option.php on line 214
Please update the plugin to the latest 38.5 version
Hi
It gives an error on the cargo tracking page plugin: Forbidden You don’t have permission to access this resource.
Hi, You mean you get an error when try accessing the plugin tracking page? (tracker.php)
Make sure you have not delete that file that you find inside the tracker folder inside the plugin folder. If present, it means your server is blocking the access (maybe due to security settings). Make sure you have not restricted the access by using security plugins.
