6611 comments found.
how do i get rid of web bug that acelle is forcing into every email ? https://prnt.sc/-fl7gabsGCSg
Dear @pushkraj_4_ever. Thank you for your interest in our product and for reaching out to us. It is likely an asset configuration setting with your particular setup. Please shoot us a message through our profile / support contact form, our support team will get back to you shortly. Thank you.
Hi, how can I add a custom sending server other than the ones mentioned? For eg, if I want to use purelymail, how would I be able to set that up as a default sending server for a particular membership plan? Thanks
Dear @ddzc. Thank you for your interest in our product and for reaching out to us. Our support team have replied to your message. Please check your mailbox and look forward to hearing back from you.
Hi,
I am impressed with your application,
is there any plan to change the UI to the current trend?
Dear @canyonmastro. Thank you for your interest in our product and for reaching out to us. Acelle is fully open source allowing users to customize every part of it, including the web UI. Please shoot us a message through our profile / support contact form, our support team will get back to you shortly. Thank you.
erro: To which list shall we send?
The drop down does not show the lists 
Dear @josegomes9. Thank you for your interest in our product and for reaching out to us. It is likely a cronjob issue with your setup that lists information is not reflected in the web UI. Please shoot us a message through our profile / support contact form, our support team will get back to you shortly. Thank you.
I’m getting a huge memory load on the cronjob, anyone?
Dear @legrind. Thank you for your interest in our product and for reaching out to us. It is likely a server configuration issue. Please shoot us a message through our profile / support contact form, our support team will get back to you shortly. Thank you.
Hello, do you support Azure Communication Services ?
Dear @andizulmai. Thank you for your interest in our product and for reaching out to us. Please shoot us a message through our profile / support contact form, our support team will get back to you shortly. Thank you.
I have seen a lot of people complaining about the GeoIP error and you didnt have any guide on your script to address this.
Please how do we fix “The address 102.215.57.121 is not in the database.” This was after the last update.
Also our automation stopped working after the last update
This is urgent
Dear @farishafeez. Thank you for your interest in our product and for reaching out to us. Actually it is due to the GeoIP dataset used which is not under Acelle’s control. Please shoot us a message through our profile / support contact form, our support team will get back to you shortly. Thank you.
Can I use this system on a cPanel Shared Server with SendGrid Transaction emails API ?
Dear @aonetwork. Thank you for your interest in our product and for reaching out to us. Our web application can work on most shared hosting environments. Many of our clients are running Acelle Mail on a shared hosting environment without any problem. Acelle is shipped with an Installation & Getting Started guideline for cPanel or unmanaged server/VPS. It is included in the guideline/ folder of the software package you download from CodeCanyon
You can go to the guideline/ folder, double click on the index.html file to open it on your PC’s browser. Just check it out and let us know if you cannot get it to work, we are willing to help then.
I have sent support requests but no response….
Your system looks like it needs updating. AWS connection keeps timing out. You have no help guide on your website. I love the software but really becomming a big issue.
GeoIP Error The address 10.27.16.78 is not in the database.
fleximailco Swift_TransportException: Connection could not be established with host email-smtp.eu-west-2.amazonaws.com :stream_socket_client(): Unable to connect to tcp://email-smtp.eu-west-2.amazonaws.com:587 (Connection timed out)
It sends emails then stops after about 1 minute and says time out. We have added IP to Amazon, updated login and permissions. Really need an update and working help guide.
Dear @flexidesk_cloud. Thank you for your interest in our product and for reaching out to us. Our support team will get back to you shortly via email. Thank you.
Is there a reason the Public Report page is in Portuguese and not in English?
Dear @mcfemzy. Thank you for your interest in our product and for reaching out to us. Please shoot us a message through our profile / support contact form, our support team will get back to you shortly. Thank you.
Could you explain the logic of billing calculation (quota and expiry date) behind the “change plan” feature? For instance, if a customer switches from a Premium plan at $20/month to a Basic plan at $10/month, I’ve noticed that they don’t incur additional charges, but their service is extended by a few days, though not a full month. Is there a pro-rated calculation involved, and if so, how does it work?
Dear @yzyjim. Thank you for your interest in our product and for reaching out to us. Plan pricing can be configured accordingly to your needs. Please shoot us a message through our profile / support contact form, our support team will get back to you shortly. Thank you.
I am interested to buy the extended version but I have some presale questions: 1. Does it contains inbuilt UNIBOX, Warmup Emails, Email Validator ? 2. Can we add Team Members with custom roles ? 3. Customer feature selection as per the packages ? 4. API/Webhook integration ? 5. Email Scheduling and Drip Emailing ? 6. A/B testing ? 7. Support ticket section for users to submit any tickets to admin ? 8. Razorpay and Stripe as Payment Methods ? 9. Condition based campaigns ? 10. There’s no update since last 4-5 months, Why so ?
Also as I can observe in the comment section there are no replies for few comments and it’s been 3-4 days, so a bit worried about after sale support as well. Please answer these queries ASAP
Dear unicksonu. Thank you for your interest in our product and for reaching out to us. Please shoot us a message through our profile / support contact form, our support team will get back to you shortly with detailed explanation of the features you desire. Thank you.
sent you message through your profile
this reply took 6 days, now lets see when you’ll reply personal messages
Dear unicksonu. Thank you for your interest in our product and for reaching out to us. Our support team have replied to your message. Please check your mailbox and look forward to hearing back from you.
How can you track and view recipients that have opened or clicked on a link in the email sent ? Please share with screenshots so i can see.
Dear @maurywilliam654. Thank you for your interest in our product and for reaching out to us. You can see the information by visiting your campaign STATISTICS report. There you will be able to see OPEN / CLICK rate, your recipients’ LOCATION, COUNTRY, BROWSER TYPE as well as many other helpful pieces of information. Please shoot us a message through our profile / support contact form, our support team will get back to you shortly. Thank you.
I’m talking about to view the specific email that opened or clicked a link in the email sent out and from which location they opened an email or clicked a link in the email etc…
Your script only shows the general percentage of open and click rate. But it does not show the specific recipient that opened an email or clicked in an email and the the location of the recipient etc…
Dear @maurywilliam654. You can go to the Campaign Statistics Report, then choose “Sending Logs”, then “Open/Click Log”. There you will be able to see the list of open or click as well as the other detailed information (IP address, location, time). See my screenshot below
https://prnt.sc/vsbTBV4DT_ESHope it helps or let us know if you need further assistance. Thank you.
Hi, is this project still maintained? I see that the last update was 5 January 2024, the replenish feature from the admin section still is not working and is there any way to auto renew plans without payment received?
Dear @5pArxz. Thank you for your interest in our product and for reaching out to us. We are working actively on the project. We’ve just released a newer version of Acelle a few days ago. You can always download it from your Envato’s Download page. Thank you.
whats the difference between sending domain and tracking domain?
What happens if neither of these are setup, does it use a default?
I got this error in the demo when trying to create a trakcin domain – ERROR: The directory [/storage/app] must be writable by the web server.
How does the recurring memberships work for cstomers? I dont see a section to mnage and pay for memberships in the demo. Any front pages included?
Dear @ddzc. Thank you for your interest in our product and for reaching out to us. Tracking Domain is an optional setup, allowing your users to completely WHITELABEL their messages. While sending domain is a MUST in order to comply with internet standard as well as to make sure your emails are delivered to INBOX, rather than SPAM folder. Please shoot us a message through our profile / support contact form, our support team will get back to you shortly. Thank you.
Hi, I have Acelle for long time now and this is first problem I got as I remember. When I want to upgrade app I get some kind of error where says that connection is not safe etc. If anyone has some kind of solutions it would be great. ty
Dear @Avenger1. Thank you for your interest in our product and for reaching out to us. Acelle comes with an Upgrade Manager which allows you to perform a live upgrade to any newer version.
It is a Quick & Live upgrade without you having to reinstall the web application. Users’ data and application’s settings are preserved.
You can login to the admin area, then go to Settings > All Settings > Upgrade Manager, and follow the instructions there to proceed with the upgrade.
Just let us know if you run into any issue.
What does this error mean?
SQLSTATE[23000]: Integrity constraint violation: 1452 Cannot add or update a child row: a foreign key constraint fails (`ho9s8sj_rg9re7`.`auto_triggers`, CONSTRAINT `auto_triggers_subscriber_id_foreign` FOREIGN KEY (`subscriber_id`) REFERENCES `subscribers` (`id`) ON DELETE CASCADE) (SQL: update `auto_triggers` set `subscriber_id` = 2890, `data` = {"trigger":{"id":"trigger","title":"Trigger on contacts' date of birth","type":"ElementTrigger","child":1001694148,"options":{"key":"say-happy-birthday","type":"event","field":"662971f638fe9","before":"0 day","at":"10:00 AM","init":true},"last_executed":null,"evaluationResult":null},"1001694148":{"id":1001694148,"title":"Send email `Happy Birthday!`","type":"ElementAction","child":null,"options":{"init":"true","email_uid":"6629725eb1b3b","template":"true"},"last_executed":null,"evaluationResult":null}}, `auto_triggers`.`updated_at` = 2024-04-25 19:00:05 where `id` = 3921)
I’d appreciate your help.
Dear @webdesigndesk. Thank you for your interest in our product and for reaching out to us. Please shoot us a message through our profile / support contact form, our support team will get back to you shortly. Thank you.
I cant setup cron job please assist
Dear @leadingbyexampledy. Thank you for your interest in our product and for reaching out to us. It is covered in our Installation and User guideline. Or, just provide us with access to your hosting server and we are happy to help you with the cronjob setup. Please shoot us a message through our profile / support contact form, our support team will get back to you shortly. Thank you.
I have many sending servers, but i want to force a customer/user to use a specific sending server! How to do that ?
Dear @tomawebdev. Thank you for your interest in our product and for reaching out to us. It is a CONFIGURABLE SETTING and you can turn on or off. i.e. you can set it up so that your users can add their own sending servers (private) instead of using a shared sending server added by the admin. Hope it helps or let us know if you need further assistance.
Hello,
I have a mail server that I want to use for client subaccounts. Is it possible to verify the domain (DKIM) at the administrator level? Because when I add the domain to be verified in the client accounts, it creates multiple DKIM keys with the same selector. I also sent you a message via the support form.
Thank you.
Dear @anthony921. Thank you for your interest in our product and for reaching out to us. Our support team have replied to your message. Please check your mailbox and look forward to hearing back from you.
