4421 comments found.
Hello, since the last update I have a big problem, I cannot resolve it, here is the error: Error 404! Unable to resolve the request “customer/index.php/guest/index”.
Hello,
This has nothing to do with the update but with your web server, which seems to be nginx. We have an article at https://www.mailwizz.com/kb/nginx-server-basic-configuration-for-mailwizz/ which shows you what rules you need to add to your server.
If you have further queries, please open a support ticket at https://forum.mailwizz.com/ in the support tickets area.
Best.
Where should I put this file on my server? /etc/nginx/nginx.conf…
Hello,
That’s something you ask your hosting company. You direct them to the article so they can see how the configuration needs adjusted, then they can do it based on that info.
If you’re managing the VPS on your own, then I advise you get ahold somebody that has more experience in a linux environment and they can do the change for you.
Best.
Thanks you
Hello, can a Mailwizz technician help me resolve my installation problem on my VPS? It’s just a small adjustment to make on the server.
Hello,
You can open a support ticket and we can look into it but there are absolutely no guarantees we will be able to help in this special case.
Best.
how to create landing page through mailwizz cause i cant see it
Hello,
Check the video at https://www.mailwizz.com/blog/landing-pages/ You can the same in the app.
Best.
I have an issue that I’m not sure about how to address. I find that when customers send email from a domain or email that has issues, instead of the campaign to stop or pause, the mails get delivered using our default system email and in our name. How do I stop this from happening?
Hello, Thank you for reaching out, we’re here to help!
For MailWizz support, please open a support ticket at https://forum.mailwizz.com/ and someone from the support staff will assist you asap.
Best.
Hello,
Is there an option to use the software in Turkish?
Hello,
MailWizz comes only in English, but from within the app, you can translate it in any language you wish.
Best.
There exist some sign in to list form ?
can i install it on cloud hosting
Hello,
Yes, of course.
Best.
Hello,
I just go through the demo.
But in campaign module, is there any chance to restrict FROM mail address to registered email?
I found that, every user can able to add different mails from different campaigns.
If this works, spamming will be high.
Please find the screenshot below:https://snipboard.io/OT7f0N.jpg
Hello,
By default, MailWizz forces the FROM address to be the one in your delivery server NOT the one you set in your campaign, so you will be fine. This is explained at https://www.mailwizz.com/kb/campaign-comes-wrong-email-address/
Best.
If customer can able to change the mail address from Reply to Mail.There is no use for sub accounts right? Is there any chance to restrict the both fields (From & Reply to Email fields)?
Hello,
When you create your delivery server, you can tell it to always force the reply-to address you set in the delivery server settings, so you can force both, the from email and the reply-to email.
Best.
I understand that scenario. But I’m talking about customer account and sub accounts.
If we create a customer account with the mail:abc@domain.com and if the customer create a subaccount with def@domain.com.
Is it possible to restrict that mail ID’s accordingly?
Which email to restrict, and to what exactly to restrict it? I am sorry, I don’t really follow what you try to explain 
If I create a customer account with abc@demo.com and that customer creates a sub account with def@demo.com.Then a sub account user send a campaign, can we restrict the email id def@demo.com in From & Reply to email?
Since the sub-account acts in behalf of the main account, this should be doable if the main account itself has a delivery server set for that email address, with the right settings, and then that same delivery server is selected for delivery when you send a campaign. This is the only way. You might need to only use main accounts and not sub-accounts to restrict this behavior.
For the scenario what I mentioned above, is it possible with customisation?
Sure, everything is possible with custom work, but you’ll need to find a capable developer. We currently can’t take any custom work.
Is there any chance to look at the demo of extended version? Like how the user management will works….
Hello,
The demo contains that as well, but limited to being readonly, which is not subject to change, sorry.
Best.
HI, in the user demo I don’t see how to send emails from a campaign and I can’t log in to the admin it tells me the wrong password. Thank you
Hello,
You should login in the customer area to see campaigns and how they are managed.
Login details, copy them without trailing spaces:
URL: https://demo.mailwizz.com/customer
Email: demo.customer@mailwizz.com
Pass: democustomer
can users set their own smtp like sendgrid, mailgun etc?
Hello,
Yes, users can add their own smtp servers, sendgrid and mailgun are two of the large providers we support.
Best.
I NEED TO CANCEL MY PURCHASE PLS CANCEL MY LICENCE AND REFUND THE MONEY
Hi, does mailwizz allow multiple sender such that i can add multiple different domains and you’ll rotate the senders on my campaigns
Hello,
Yes, MailWizz can do that.
Best.
I know I don’t have support credit, but I have a bug with the license I have had a license since +- 2015 and I use the latest version 2.4.6. For some time now, I have had to regularly reactivate the license via the procedure explained in the forum. I haven’t moved or reinstalled the app since 2015. What’s happening with license validation? THANKS
Hello,
Did you try this https://www.mailwizz.com/kb/this-license-is-already-registered-to-another-mailwizz-instance/ ?
That should take care of the issue. Best.
Yes, that’s what I do every time. Does this mean I have to do this after each update?
No, you should do it just once, if you have to do it each time, it means there’s something off on that server. I’ve added a few days of support for you, you can open a ticket now and explain te problem in detail and include access details to your app for us to check.
Best.
great , i will. Thanks
Can we expect the own email verifier system?
Hello,
No, that’s not in our plans. MailWizz comes with integrations, with popular email validation services, you should use those.
Best.
Hello, I am interested in purchasing but do you have questions before purchasing? 1 – Is it possible to add the Arabic language to the customer page as well as the administration page? 2 -Can I customize a payment gateway that works within my country? 3- Can the customer use his Google Mail to send from within the site? 4- Can a client use their own mail from the domain to send from within the system?
I apologize for the many questions, but I want to buy and this is important to me
Hello,
1) You should be able to add any language in the app BUT the support for RTL languages is limited to 0, sorry.
2) You can take the existing payment gateways we have as an example to create one for your country. It should not be difficult.
3) Yes, people can use their gmail account for sending BUT we do not advise this, nor we support it. GMail is not meant for marketing emails.
4) Yes, if your delivery server supports it.
Best.
Hello, do you think it may be possible to do the following:
Click on 1 subscriber (in some list), and obtain information about him; Specifically which of my campaigns has he received and which has he opened or clicked?
Hello,
Sure thing, we’ve added this to our todo list and maybe you can have it next release.
Best.
I am having troubles Connection could not be established with host smtp.ionos.de :stream_socket_client(): Unable to connect to starttls://smtp.ionos.de:587 (Unable to find the socket transport “starttls” – did you forget to enable it when you configured PHP?) Log data: ++ Starting Swift_SmtpTransport !! Connection could not be established with host smtp.ionos.de :stream_socket_client(): Unable to connect to starttls://smtp.ionos.de:587 (Unable to find the socket transport “starttls” – did you forget to enable it when you configured PHP?) (code: 0) The informations are correct.
Hello,
Your support ticket has been answered for a few hours now, please keep the discussion there.
Best.
No you haven´t. Please check again. Your answer doesn´t solve the issue.
It does, but now you have a different error, in that you’re sending from an email address not allowed by your smtp server, check the ticket for details 
Hi guys, I’m having the same issue with Brevo. whenever its time to validate the server, I have this error: Invalid value for ‘type’, must be one of ‘marketing’, ‘transac’ please help
Hello,
This comes from Brevo not from MailWizz and afaik it is related to your api keys and permissions. Make sure your keys have all permissions and are generated for v3. If this does not fix it, generate new keys and try with those and if that does not do it either, best is to ask their support.
Thank you.
Additionally, this also can happen if the email you use in your delivery server is different from the one in your Brevo account.
thank you very much for your answer, there is something wrong and I also think its not your fault. I’m waiting for brevo to answer
in fact, the problem is that I don’t receive the email to validate the server when it come from brevo (API or SMTP). with all others providers it works. So I’m stuck. and its not your fault
Brevo should have an answer for you, they should know what is going on, please ask them and let me know.
ok I’ll get back to you asap
Hello, I my host provider blocks port 25, can I use sendgrid or mailgun, just for mailwizz email transaction such as password reset, account creation and … For the marketing email we will be using sparkhost ans aws simple email
Hello,
Yes, of course.
Best.
I’m seeking assistance regarding a specific functionality within your service. My business uses Gravity Forms for booking services, and I’m interested in knowing if there’s a feature available that allows us to automatically add subscribers from our Gravity Forms booking form to a mailing list. Crucially, this should include the service date that they have selected to enjoy our services.
Furthermore, I am looking to set up an automated email system that accomplishes the following:
Sends a reminder email to our clients 24 hours before their scheduled service, informing them that their service is due the following day. Sends another email a few hours post-service, requesting their feedback and guiding them to our review system. If such a functionality exists, I would greatly appreciate a detailed guide on how to implement this in our system. In case this feature is not currently available, I would like to know if there are any workarounds or future plans to include such a capability.
Thank you for your time and assistance. I look forward to your prompt response and any guidance you can provide.
Hello,
A quick search shows there are some options which you can try.
Related to your second question, this seems like basic automations, which MailWizz provides via its Autoresponders feature. MailWizz also offers a Survey feature, which you can use to collect feedback.
Best.
