Hello webmasters955,

There might be some temporary problem with the Envato API. Or if you already have used purchase code with another support account then this won’t work.

please try it again if still facing issue then message me through message box of our codecanyon profile page with your purchase code.

Thanks

Hello,

If you are using any security plugin kindly deactivate temporarily and then activate license. If it still does not help then kindly open support ticket at our helpdesk and support staff will assist you.

Thanks

please provide your ticket number.

Thanks

Hi

Kindly open support ticket and support staff will provide you addons.

Thanks

Hello mallahi,

I would recommend you please open a support ticket at ‘https://support.arpluginshop.com' and our technical team will assist you with your concern.

Thanks

Hello brunoaragao,

I’ve reviewed your concern about the event and tour custmoization. Unfortunately, it’s not possible to achieve it with ARForms as we don’t have such option to save the form details to the user account and also, it’s not possible to skip some steps based on the user type ( unless it can be selected within the form ). Also, it’s not possible to calculate the distance as the things you’re provided ( driving hours, tolls, etc ) are very dynamic and it requires actual data instead of some predefined average.

Thanks

Sure. kindly open support ticket and support staff will assist you with that.

Thanks

ticket submission related issue which had problem due to old envato api is fixed. Now you should be able to create ticket. What exactly error you are getting?

Thanks

“Please select appropriate Product for your ticket.” I can’t choose my licence and i don’t get a new purchase code for the renewed support. My old licence isn’t accepted.

could be possible if you are using different account then you originally used. Kindly send me your purchase code through message box of our codecanyon profile page. Will fix it for you.

Hello,

You can remove rebranding link by enabling its settings from General settings link. For further assistance, please open a support ticket at ‘https://support.arpluginshop.com' and our technical team will assist you.

Thanks

its been 3 days now i sent a ticket, no response

ticket number: 029037

Hello,

I’ve reviewed and we already have replied to your ticket #29037. The delayed response maybe due to weekend.

Thanks

Hi,

Kindly open support ticket at our helpdesk and support staff will provide you addon bundle of 17 addons.

Thanks

Hello,

We’ve checked the certain things and we’re unable to reproduce the error as you’ve mentioned. Also, please note that ‘wp_create_nonce’ is a WordPress default function so it’s uncertain why you’re not getting that function.

Though we tested things with some WordPress & PHP versions but still, I’ve forwarded your concern about that to the development team and if we find anything with it we’ll surely fix it in the upcoming version.

However, It’s highly recommended you extend support and open a support ticket so that you’ll get prompt assistance. And it will support ARForms development too.

Thanks

Thank you for your reply! I’ve got it working now!

The problem: before updating, I have 2 folders: arforms and arforms-form-builder. Both of them wants to update to a newer version but it fails. I have removed both folders and uploaded (ftp) the one downloaded from this site. Don’t know it is necessary, but I had temporary disabled the function with wp_create_nonce. Cleared page and browser cache and now it is working fine!

Glad to know that issue is resolved but usually normal update would be fine. And yes there are two folders one for lite and one for premium and to run premium version both are required.

THanks

I assume from the silence it doesn’t.

Hello BeechHill,

ARForms – User Signup add-on will allow you to register a user on your website. However, it’ll only create and assign a user on the website from where the form was being submitted. It’ll create a new user on your network but it’ll not assigned to other websites. You’ll need to assign them manually.

Thanks

Hello,

yes it is possible to receive response via email.

Thanks

Update: The ticket is now opened successfully after several attempts.

Hello activahub,

Sorry! but it’s not possible to use the ARForms to verify the product warranty.

Thanks

Hello,

If you had bought ARForms during offer period then you can get add-ons. For that please contact through message box of our codecanyon profile page with your purchase code.

Thanks

Hi,

Kindly open support ticket at our helpdesk.

Thanks

when I do that I get “Sorry, Ticket could not be created because we are unable to verify your purchase code from Envato.”. Can you understand why I’m starting to get annoyed? I have to start a project and I can’t because your product doesn’t run properly. This is the second issue I’ve had to deal with in a short period of time.

Hello,

I got update from support staff that your ticket is been answered already.

Thanks

Hello,

No, we have not put any such restriction that it would stop working. As you are downloading from codecanyon same plugin zip like thousands of others. Issue can be site specific or due to conflict of another plugin. As your support period is expired so if you would like out technical support team to debug and fix it for you, kindly extend your support and open new support ticket at our helpdesk.

Thanks

Can you please let me know what’s the price of the Addon and If you are planning to bring in this option near future or not.

still waiting on a reply…

Hi,

Received your PM will reply there.