Hi, I have opened a ticket a few days ago. Please can you confirm receipt and that you will action the request?

All sorted, thank you for the speedy support!

Welcome

Hi,

You need to buy Digital download addon separately.

Thanks

Hello,

These two are third party affiliate plugins and ARMember does provide an integration with these plugins through the addons offered, that will create a bridge between third party affiliate plugins and ARMember Plugin so all the features will work accordingly to those plugin offers.

For the “invite/referral link, and let the affiliate earn”, then ARMember does provide an dedicated affiliate addon as “ARMember Affiliate Addon”, this addon has much to offer such you can allow a member to become an affiliate member, further the affiliate member can send the invite link to the other users, also when any user purchases a plan then an Affiliate member can earn the commission, and much more.

For more information you can refer the following link:https://www.armemberplugin.com/downloads/armember-affiliate/

Thanks

Thank you so much, i will purchase this https://www.armemberplugin.com/downloads/armember-affiliate/ and also intend purchasing the Whatsapp Addon but my card got rejected via card payment and also via paypal

Since its an addon. what are the other payment option do you accept

2) What is the correct shortcode to display customer username on their profile I used arm_username but it didnt work

Hello,

We have two payment methods paypal and credit card. If you face difficulty while paying then please contact us through our contact us page of our website.

Hello,

Sure, we can help you with it. kindly leave message through messege box of our codecanyon profile page with your purchase code.

Thanks

Hey i sent message as requested.. How long should this take? I really need to get this site up this weekend

Hi,

we have replied to your message and resolved your issue.

Thanks

Hello,

ARMember does provide a facility to display content conditionally based on member having a membership plan so you can display x minutes video to non membership members and full video for the premium members. But unfortunately, it will not be possible to display the button after x minutes of video.

Thanks

Hello,

Thank you for appreciating ARMember plugin!

ARMember does provide a Conditional Restriction shortcode which you can display text partially. For more information, kindly open support ticket from https://support.arpluginshop.com and after that, ARMember support staff will assist you further.

Thanks

Thank you I am getting message Your support for this purchase code is expired. Please buy your support extension from here.

I don’t need to buy support for this, it’s simple question about how to display text partially

can you help me without extending ?

Thanks

As you already know. your support is is over so, you need to extend your support and you will get technical support for whole 6 months.

Thanks

Hello,

Firstly thank you for looking forward to purchasing the ARMember plugin and the addons.

If you are referring to using multiple currency purchases at the same time then, unfortunately currently not possible but the good news is that ARMember team going to add Multi Currency facility in future releases.

Thanks

If you do that it would be great, beacause I cant find any other membership plugin for wordpress that does this. I hope you can release this new feature soon, otherwise I will have to look for an alternative.

Hello,

Thank you for your kind suggestion. Yes, it will be available soon.

Thanks

Hello,

Yes, ARMember does work with multisite. Also, for multisite, you will need to activate the ARMember plugin per subsite and license will count accordingly.

Thanks

The hero image on the item description shows 40% off but the discount is not added to cart. How do I clim the discount?

sorry. but discount was part of envato steal of week and by the time you tried to buy discount was over.

Thanks

Hello,

Yes, ARMember does provide a Digital Download addon that allows members to download items based on the member having membership plans and also adds a restriction for membership plans that, members can download x number of download items per week, month, or year according to your requirements.

For more information, please refer ARMember Digital Download addon: https://www.armemberplugin.com/downloads/digital-download/

Thanks

Hello,

Yes, when you have set the post as a paid post then, the member will get access to the post only when the member has purchased a paid post. Otherwise, members will not get access to the paid post.

Thanks

Hello,

ARMember technical team has checked and there is no such issue found. So, if you technical team to check on your site then, kindly open support ticket from https://support.arpluginshop.com and after that, ARMember support staff will assist you further.

Thanks

Yes we are willing to add support of this payment gateway. however merchant does not have proper testing environment. SO, if you are willing to volunteer then kindly open support ticket at our helpdesk and provide access for mercadopago.

Thanks

Hello,

It is not directly supported but yes, ARMember customers using WPML for the multi language upto certain extent.

Thanks

Hello,

You can pass “your_current_membership_text” parameter to the shortcode to change this text.

If you need further assiststance then, kindly open support ticket from https://support.arpluginshop.com so, after that, technical support staff will assist you further.

Thanks

I have updated the ARMember.pot strings to translate this, and other string missing. I sent you the strings in a mail so you could add it to your pot file for your customers just to be nice . I am happy, it was just a question if this file was overwritten when updating theme. I keep a backup of mine anyways.

Hello,

Technical team has checked the shortcode by adding the “your_current_membership_text” parameter on the “arm_setup” shortcode and it is automatically be changed. So, you don’t need to change from the po file too.

If you have further concern then, kindly open support ticket from https://support.arpluginshop.com so, after that, technical support staff will assist you further.

Thanks

Hello,

Yes failed attempt is not the correct credentials and therefore it will not be used. Also, failed payment data will be removed automatically every 30 days. I am passing this to ARMember core developer team and this will be removed in the ARMember future releases.

Thanks

Thanks I am aware and would encourage all users of this plugin to clear the failed log in attempts table as soon as possible.

Thank you that you will escalate this as you are aware, this does pose a security risk.

If someone nefarious were to get hold of that data, the credentials (like a disgruntled employee or a hacker that gained access to the database) and then use the incorrect passwords to work out correct ones (because at most would be a digit out, or a password that they have used on another website that works). If they were to use a bot to determine the correct ones via an API call determine the correct one they could try those credentials on other websites to gain entry to other sites elsewhere… and on it goes. Or sell the data to the highest bidder.

So if you do decide to store this in the logs please hash them out with *’s or remove that from the blob entirely, and at least mask the email address. *dd@*

Hello,

Thank you for your kind suggestion. I will pass this to the core team for you and if they find it useful then this will be added accordingly.

Thanks

Hi,

current version of ARMember is 6.5.1 so 5.8 is too much old and secondly you are not our customer so for any kind of technical support you need to contact Aztec theme provider.

Thanks

Thanks for your reply. I am your customer. I have purchased premium addons directly from you website. And I followed every update released by Aztec theme including the ARMember Premium plugin, so I have now installed version 6.5 with the last update. I contacted them and they told me not to worry about the report, as long as I installed the newest version.

you may have bought addons from us but as far as you have not bought ARMember license we can not help you with main plugin directly. However i am glad that you could update to the latest version with help of your theme provider.

Thanks

sorry the code didn’t work. Here it is : <a class="armhelptip arm_front_invoice_detail" href="javascript:void(0)" data-log_type="other" data-log_id="49" title="View Invoice">#49</a>

Hello,

Kindly open a support ticket from https://support.arpluginshop.com and after that, ARMember technical support staff will assist you further. If you find difficulty opening support ticket then leave message through our message box through our codecanyon profile page.

Thanks

Hello,

Thank you for your kind suggestion and accordingly I have checked on our local server and there is no missing email found. Can you please provide more information about missing email notifications so I can check accordingly?

Thanks

The standard email response for ARMember – Complete Membership Plugin version 6.5 and ARMember Lite – Membership Plugin 4.0.26 remains intact here is a screenshot https://prnt.sc/bvrPFUY48k_z When the latest update was released the Standard Email response disappeared ,ARMember – Complete Membership Plugin Version 6.5.1 and ARMember Lite – Membership Plugin Version 4.0.27 Here is a screenshot https://prnt.sc/ycAL6lSHAlsm The Standard Email address went missing after the updates of these two plugins

Kindly look into why the standard email response template went missing

Hello,

I have checked the attached screenshot and checked accordingly at our local server but there is no such issue found.

This may have some other conflict issue. So, Kindly open support ticket from https://support.arpluginshop.com so, after that, you will be assisted further.

Thanks

Hello,

1. yes subscription purchase will be possible but please note that Recurring subscriptions will be considered manual subscriptions.

2. Yes ARMember does provide a facility to display content conditionally.

3. Unfortunately pro-rata is not available currently but this facility is already in road map and it will be available in future releases.

Thanks

Hello,

Kindly open a support ticket from https://support.arpluginshop.com and after that, ARMember technical support staff will assist you further.

Thanks