Hello,

Thank you for reaching out to us.

I don’t encounter this issue on my site. Can you please create a support ticket on this Support Forum. I’ll be checking.

This forum is for all users, no worries.

Best regards.

Hi thanks for your reply, it was a PHP version issue

Thank you for the updates. Feel free to reach out if there’s anything else we can assist you with.

Hi,

Thank you for reaching out to us.

You can enable Currencies Bar and disable hide Currencies Bar on Checkout page option, like this: https://prnt.sc/JGR8MDdVHWwE

Perhaps you want to enable it only on checkout page and hide it on all other pages?

It’s out of my working hours today. If there’s anything new, please drop me a message here. I’ll get back tomorrow morning to check and keep you updated by then.

Best regards.

Thanks. It works. But there is another problem. I have 3 currencies. MDL, EUR and RON. When client on checkout choose country Romania, then here we have only 2 currencies, only MDL and EUR instead of RON – Romania. Any ideas? THANKS in advance

Please check if RON is enabled for checkout in this settings: https://prnt.sc/pLGqtvvUueUG

Hi,

Thank you for reaching out to us.

I supposed you mentioned this plugin: https://woo.com/products/woocommerce-subscriptions/

It’s partially compatible with our plugin as mentioned in this documentation: https://docs.villatheme.com/woocommerce-multi-currency/#page_section_menu_3939

However, since it’s been a long time since they were integrated, the 2 plugins have many changes so the compatibility might not be exact like before. I would recommend testing with our free version: http://bit.ly/woo-multi-currency

Please let me know if any issue.

Best regards.

Hi,

Thank you for reaching out to us

We haven’t specifically checked compatibility with this one. Please try our free version: http://bit.ly/woo-multi-currency

You can view this documentation for our compatible parties: https://docs.villatheme.com/woocommerce-multi-currency/#page_section_menu_3939

Best regards.

Hello,

Thank you for reaching out to us.

I don’t encounter this issue on my site. Please create a support ticket on this Support Forum. I’ll be checking.

Best regards.

Hi,

Thank you for reaching out to us.

Envato licenses don’t have an expiry date: https://help.market.envato.com/hc/en-us/articles/115005597546-Do-licenses-have-an-expiry-date-Will-I-ever-have-to-pay-any-fees-like-renewals-or-royalties

The expiry date you’re referring to might be the Item Support duration, which is 6 or 12 months from purchase. You may check the invoices, or license certificate (go to your Envato Downloads >> Select a plugin you want to check the license >> Download the License certificate)

Item Support duration means that the plugin authors are available to you to iron out any potential issues you have in using the item. For details, you can visit this post: https://help.market.envato.com/hc/en-us/articles/208191263-What-is-Item-Support

After this duration, you can still use and update our plugin, no worries.

At the moment, the latest version of CURCY is 2.3.2. You can check what’s updated in each version by visiting our changelog at: https://villatheme.com/extensions/woo-multi-currency/#tab-changelog

Best regards.

I payed for supprt and I did this: https://villatheme.com/knowledge-base/extending-and-renewing-item-support/ and nothn, I still can’t have support, please answer, I need this help ASAP, thanks!

HI, any help? I need to renew my support so I can create the ticket, any other way i cans end you my renewd code to add me? I did everything ad it says expired all the time. I need to make this compatible with WPfunnels please!

Hi,

Please create a presale ticket, our support will help you.

Best regards.

Hi,

Thank you for reaching out to us.

With our plugin, you can change the payment currency according to the payment method, regardless of the product’s initial display currency.

Best regards.

Awesome,thanks

Hi,

Thank you for reaching out to us.

You can try this option “Click to expand currency selector” in our plugin settings -> Design.

Best regards.

Hi,

With the free version, you can set products with 2 currencies, please try to test with TL with USD or EUR.

Best regards.

It does not work. While the default currency is TL, the dollars I enter do not convert into TL. If I make the default dollar it works; However, when I purchase the plugin and add euro, it will not work because I cannot set both dollar and euro as default. Therefore, your plugin does not support the separate currency feature for each product. I understand that.

Hi T_Kivanc,

As my partner states above, you can use Fixed price. However, I don’t know your specific use case, so I can’t say the root cause of the issue you’re encountering. Can you please open a ticket on this Forum: https://villatheme.com/supports/forum/presale/

Our team will check it for you.

Best regards.

Hi,

Thank you for reaching out to us.

Can you please share me the zip file you uploaded? If alright, please send the file to: support@villatheme.com

Best regards.

We found this article: https://www.kadencewp.com/help-center/docs/non-knowledgebase/wordpress-error-incompatible-archive/

It could be an issue while compressing the file. If it is, I’m afraid we can’t interfere this process since it’s handled by CodeCanyon team. Can you try the solution in the article if it fix the error?

If the solution guided doesn’t help, please share me the file via the email address above, our team can definitely take a look for you.

I apologize, but I’m afraid I can’t help with editing completed order conversion rates as it’s outside my capabilities. My apologies for any inconvenience this may cause.

must be notice this is the 4 issue with your plugin and you not offer any solution ?? why i pay for the support ? i think you so close to very bad reviw with all this problem details

I appreciate you bringing this to our attention, and I sincerely apologize for any inconvenience you’re experiencing.

There might be a misconfiguration related to the currency conversion rate during your initial testing, leading to discrepancies in the completed orders. I want to assure you that we are committed to resolving this issue for you.

It’s just that we can’t say for sure what’s the problem root cause or offer a solution instantly because it’s not happening on our sites, so we also have no clue of this.

Could you please provide more details about the specific steps you took during the rate testing and any settings or configurations related to the currency conversion? This will help us gain a clearer understanding of the issue and work towards finding a solution.

I do appreciate your contact with us regarding other issues. If you are comfortable, please keep us updated on your ticket or open a new one would help us check it better, to share you the most accurate assistance as soon as possible.

I genuinely value your feedback, and I’m here to ensure your experience with our plugin is as seamless as possible. Please accept my sincere apologies for any frustration this may have caused, and I’m committed to helping you resolve this matter.

I appreciate your patience and thank you for providing additional information. I understand the frustration you’re facing, and I want to assure you that we are committed to resolving this matter.

Regarding your concerns, I’d like to clarify that we always do our best to address every issue promptly. It seems there might be a miscommunication, as we only have one active ticket from you. I kindly request you to keep us updated on that particular ticket so that we can continue our investigation and provide a solution: https://villatheme.com/supports/topic/i-have-a-problem-in-ajax-with-price/

I’m sorry to hear that the problem persists even after deactivating other plugins. However, as this issue doesn’t replicate on our site, please see: https://nimb.ws/stHU5K

It suggests a site-specific conflict or configuration. Therefore I would need to check it on your site. This will allow our team to delve deeper into the problem and work towards a resolution.

Your satisfaction is our top priority, and we genuinely value your feedback. I apologize for any inconvenience this may have caused, and we are dedicated to ensuring a positive resolution.

another problem with any email form woocommerce going with the default currency symbol not the user country symbol

i have a woocommerce product with Default Currency $ USD Dollar and fixed price in EGP for Egypt Users only

when any email send to any customer in Egypt the Currency in Email appear in USD not EGP

this is an detailed example

Product Price $500 Egypt User Fixed Price is 3000 EGP

the Price Appear in the Egypt user Email Like this $3000 USD not 3000 EGP

Please One time Solve Any Problem

Hi,

I appreciate your feedback and understand your concern. However, I still didn’t encounter this problem on our site. I’ve made test orders in different currency and it on the WooCommerce order confirmation email is well respected.

Please note that resolving issues specific to your site requires detailed investigation. To address this matter promptly, I recommend opening a support ticket with specific information about your setup, including plugin versions, theme, and any other relevant details: https://villatheme.com/supports/forum/plugins/woo-multi-currency/

Regarding your request for a one-time resolution, it’s important to emphasize that we are committed to resolving issues within our capabilities. However, we can only address problems that are reproducible on our end or those related to our plugin’s functionality. Please assist us by providing the necessary details through a support ticket, and we’ll do our best to assist you.

Hi,

Thank you for reaching out to us.

Can you check if USD is activated for checkout yet: https://prnt.sc/nvBUFMkkLNvt

Best regards.

Hi,

Thank you for reaching out to us.

I would recommend testing with our free version first: http://bit.ly/woo-multi-currency

They should not affect each other. Please try if there’s any problem while using our plugin and the SEO plugin.

Best regards.

No, I meant reauthenticate the plugin license on our system to sync the new Item Support duration. Can you please open a ticket on this Forum: https://villatheme.com/supports/forum/presale/

I’ll check it for you.

The forum is for all users, no worries.

Ticket created. Please have a look at it ASAP Our plugin won’t work because of outdated version.

Hi,

Thank you for reaching out to us.

Yes, if you use WooCommerce standard coupons. Kindly check and let us know if you encounter any problems with the coupon conversion.

Best regards.

Hi,

Thank you for reaching out to us.

Version 2.3.0 of the premium plugin has been tested and confirmed to be compatible with HPOS. If you have also activated the free version of the plugin, kindly deactivate it and check again. In case the issue persists, please reach out to us on our support forum and provide a demonstration of how to replicate the problem.

Best regards.

Hi,

Thank you for keeping in touch with us.

Are you suggesting that the issue occurs in the backend where the rate is switched from BDT to USD, saved, and then reverts to the previous rate or in the frontend? Is this an uncommon occurrence?

We first tested on our end, and this issue does not happen both on the backend and frontend, in this case, please kindly implement the self-service guides to detect any potential conflicts, let’s confirm with us.

Best regards.

Hi,

Thank you for reaching out to us.

You will set the price for products in USD.

In the plugin > Location, set TRY to appear for all countries (https://prnt.sc/VvQOdA-uzT_I).

In the checkout tab > Currency by payment method, set TRY for all payment methods: https://prnt.sc/I6EwAZ7ghYDM

Let’s clear all caches and check again.

Best regards.