568 comments found.
Hi Guys 
I have a Pre sale question
Is your Plugin compatible with PW Gift Card?
Kind Regards Gregor.
Hi,
Our plugin can display the email contents of the 3rd plugin on our email template through one of these methods, kindly check the case in this article.
Best regards.
Hello, Looking to purchase the plugin. Is it possible to set email rules to apply for particular products/id? I see now there is rule option for ‘product category’. Would be great if can apply for products. Please let me know.
Hi,
Yes, this feature is available in the premium version, you can see: https://prnt.sc/sSpX1MltXbji
You can experience our demo.
Best regards
Thank you for the info. The demo does not have the product category or product rules options. How do i check demo for this feature?
Hi,
The rule features are available for WooCommerce order email types like processing, completed.. see this https://prnt.sc/gBsHbbB1llGx
Best regards.
Great! Thank you for your quick response.
Hi, Is it possible to add a script I have in existing .php mail template, and how do I do that? I use it for tracking: do_action(‘xxxxxxxxx’, array(‘id_ord’ => $order->get_id(),’typ_output’ => ‘anchor’));
I also have a shortcode from the external tracking plugin {xxxxxxxxxxxxxxx=”<>” typ_output=”anchor”} but it does not work if I add that as text in the email template. So how can I do?
Hi,
Thank you for reaching out to us.
Our plugin supports displaying email contents of 3rd plugins on our email template including using WC Hooks and overriding templates.
In your case, you can find relevant and appropriate Hooks related to Orders in this image: https://ibb.co/Tv3Jdvk
Similarly, with shortcode, you can find in the templates the appropriate position to add: https://ibb.co/0YjwWbK
Note: Your shortcode can just work with your tracking plugin. To use shortcodes in our plugin, you have to write your shortcode and add it to the editor of the email template, you can refer to this article to write shortcodes.
Best regards.
What is the different between style-1.php, style-2.php and style-3.php? How do I know what file to update?
And also if I have your premium, do you do support to tell how to inject the short code in the template to be displayed correctly? Thanks
Hi,
Thank you for keeping in touch.
1. We separate the template styles 1,2,3 corresponding with the default, horizontal and vertical styles in the email template, see this: https://prnt.sc/V-ukv_-r64vf
2. Our plugin supports available shortcodes, you can refer to this documentation. This is a premium version only, besides you can write custom shortcodes.
Best regards.
Hi, There are several questions: 1. Why can’t the YOUR LOGO in the default template call the website’s default LOGO or default website name first? 2. How can it be compatible with WooCommerce Orders Tracking? It seems that the complete template in the default template does not insert tracking information.
Is there any shortcode that can directly insert the logo or site name, such as {logo} {sitename}?
After installing this plug-in, it directly covers the original woo email. I just discovered today that many user emails used to be the plugin default template.
The problem of LOGO may involve color, so it may be better to insert it manually.
solved
solved
There are no more questions, I have the answers to them all.
Thank you for confirming us.
If you need our further assistance please let us know.
it would be great if you can make it compatible with Yith Custom Order Status.
Hi,
Our plugin is specifically designed to customize default WooCommerce Emails. So you can only use or create templates for these types.
If you display a custom email template created by a third-party plugin in our email templates, it can be shown in one of the following ways. Let’s check and keep us updated.
Best regards.
After the last update of this plugin, reset password on my buddyboss app doesnt work when this plugin is active. I cannot even open a ticket even though it started to not work NOW not 2 years ago when I purchased it. Fix it please, here is video – https://files.fm/u/qmhmzwhzkf
Hi,
Thank you for keeping in touch with us.
1. The support duration has lapsed. After looking through your profile, it was noted that the item support duration ended on Sep 4th, 2021. So, posting tickets on the premium support forum is no longer valid.
2. With this issue, please kindly contact us on our support channels, and we will help to check this issue:
+ Email: support@villatheme.com
+ Support forum: https://villatheme.com/supports/forum/presale/
Best regards.
Just installed the plugin and there are no default templates? How do generate them?
Hi,
Thank you for reaching out to us.
Please go to plugin > Email templates > Add new then, to Select email type, choose Default template > Publish.
Best regards.
When a users makes a new order the email we are getting is different than the email we created in this plugin. Different heading, different subject, product images not showing etc.. What could be the issue?
Hi,
Thank you for getting in touch with us.
Please raise a ticket on our support forum, we will help to investigate this issue.
Best regards.
Hello, There are some things I would like you to know before purchasing. I live in Japan. Addresses in Japan start with the postal code, prefecture, etc. The order of addresses is different.
Can I change the order of addresses? thanks.
Hi,
Thank you for reaching out to us.
The order of addresses is determined by WooCommerce. Our plugin doesn’t have the functionality to rearrange addresses; it merely displays the information and cannot alter the address order.
Best regards.
thank you.
Hi,
It’s our pleasure to assist you. Let us know if you need any further help with this plugin.
Best regards.
There is an issue. If you have custom order statuses, you cannot use a custom Email template, and you are forced to use Default template email Type because custom order status does not show up in the “Email type” list. Hopefully this will get fixed in the future.
Hi,
Thank you for using VillaTheme’s plugin.
Sorry, may we know where you obtained this information?
Our plugin is specifically designed to customize default WooCommerce Emails. So you can only use or create templates for these types.
If you have a custom email template created by a third-party plugin or display the email template of 3rd plugin in our email templates, it can be displayed in our email template in one of the following ways.
We have a chance to check with the Custom Order Status Manager by Bright Plugins, you can read our article above again, focus on our 3rd case.
Best regards
Oh that’s great! Thank you, I didn’t knew this was a thing.
Hi,
It’s our business, let us know if you need any further help with our plugin.
Best regards.
Hi, how can one add an unsubscribe link in the footer of this plugin email template?
Hi,
Unfortunately, WooCommerce does not support the unsubscribe link by default, so it is not included in our plugin.
Best regards.
Hello, By default the “Cancelled Order” email notification is sent ONLY to the Admin. Is there a way to send a copy of this email to the “customer”? Thanks.
hi,
Thank you for keeping in touch with us.
The functionality is determined by WooCommerce; our plugin, unfortunately, does not interfere with this process.
Best regards.
is this plugin compatible with ” YITH WooCommerce Subscription ” plugin ?
Hi,
Our plugin is specifically designed to customize default WooCommerce Emails. So you can only use or create templates for these types.
If you have a custom email template created by a third-party plugin or display the email template of 3rd plugin in our email templates, it can be displayed in our email template in one of the following ways.
Best regards.
For pre-sale question: is there any way to change to subject “WooCommerce Email Customizer test email template” when using test email? This is useful when i want to send a specific email to customer
Hi,
Please be informed that the “Test email” function is designed solely for sending a test email in order to enable the admin to review the email content before sending the actual email.
It can not be used to send specific emails to customer.
Best regards.
How can I remove html code in email preview?
Keep seeing this meta in Email preview?
How can I fix it hide or remove it?
https://monosnap.com/file/Ll1T8igJHcp2BWG8Dff0FQNvyzCnRoHello, your plugin is great! I installed your plugin through wordpress and was able to edit all the necessary woocommerce email templates except for “customer account activation”. I also read this link:
https://docs.villatheme.com/woocommerce-email-template-customizer/#configuration_child_menu_8452But could not solve this. Can you help me to solve this problem?
With kind regards, Nenad
Hi,
Thank you for reaching out to us.
Our plugin is specifically designed to customize default WooCommerce Emails. So you can only use or create templates for these types.
If you have a custom email template created by a third-party plugin or display the email template of 3rd plugin in our email templates, it can be displayed in our email template in one of the following ways.
Best regards.
Is it possible to display the value of product options instead of the label in the order email?
For example, Color: RXD (OPTION LABEL) – RED (OPTION VALUE), I am using a third-party custom field plugin, and I would like to display the LABEL value on the frontend or in the order email, while showing the actual VALUE only in the admin email.
I would like to know if your plugin has any hooks or features that allow this kind of customization. Customers should see a modified version of the word in the LABEL, while the admin should see the actual name.
Hi,
Thank you for reaching out to us.
We haven’t checked with the custom option plugin, I’m afraid we can’t say for sure. You can test with our free plugin for a better view: http://bit.ly/woo-email-template-customizer
Best regards.
How does the licenses work on this and other your products? If I have 3 websites installs with the same domain for example eu.website.com na.website.com it.website.com will I need 3 licenses or 1 will be enough?
Hi,
Thank you for bringing us your question.
If they are part of a WordPress Multisite network or share the same directory or root folder, they can utilize a single license. Otherwise, you’ll require a separate license for each domain.
Best regards.
I have three separate websites with different languages, and they are not part of a WordPress multisite network. Each site is hosted in a different directory under Plesk at /var/www/vhosts/here. So, does this mean I would require three licenses? My main question is whether a single license covers one domain along with all of its subdomains.
HI,
We are back to work over the weekend, thank you for your patience. In this case, you must buy a license for each site.
Best regards.
Ah damn, so I better wait for sales then, because I wish to buy 3 plugins from you so It would add up as 9 purchases over all 
When will the new version be released on here please seems to be a bug with the 1.2.1 version but on here that the only version i can download?
its ok downloading the full installable sorts it. its the install files only that contains the 1.2.1 version
Hi,
A new version, v1.2.2, has recently been released. Kindly inform us if you have successfully updated the plugin, but the version remains at 1.2.1.
Here is the guide to update our plugins.
Best regards.
After updating fromt the previous to the latest version from 10/10/2023. I got old standard mail templates instead of the customize templates. I didn’t change anything only update the all the plugins of VillaTheme.
Hi,
The issue was managed in a new version of the plugin, please kindly wait for the official update today, or you can contact us via our support channels, and we will share the fixed file immediately.
+ Email: support@villatheme.com
+ Forum: https://villatheme.com/supports/
We are sorry for this inconvenience.
Best regards.
ok, thanks a lot
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