568 comments found.
Is only in free version in all email, I have [DCE] name of title, this “[DCE]” can be removed somehow?
Hi,
Thank you for reaching out to us.
I’m sorry, I’m not quite sure what you’re asking for. Could you please provide more information or clarify your request? I’d be happy to assist you further once I have a better understanding of what you need.
Best regards.
After updating fromt the previous to the latest version from 10/10/2023. I got old standard mail templates instead of the customize templates. I didn’t change anything only update the all the plugins of VillaTheme.
But I can’t make a ticket because suddenly you must renew the support option
Hi,
Please contact us via our support channels, we will investigate this issue and make it work as expected. Our Presale forum: https://villatheme.com/supports/forum/presale/
Best regards.
For blocks e.g. header and footer there are no rules for languages. So these cannot be translated. It looks like you forgot this?
Hi,
Thank you for reaching out to us.
The language rule for the Blocks is currently unavailable, but you can create multiple templates with different block languages.
Best regards.
How can this be done please if there is no way to define a language per block?
Hi,
As I mentioned above, you can create many templates, each has its own blocks in different languages, then combine them using the language rule feature – use the WPML plugin to send email templates with blocks in different languages.
That is the unique approach.
Best regards.
I’m not using WPML because it’s a terrible plugin that bloats your database. I’m using Polylang which is better. So there is no way to translate the blocks as they are not accessible to Polylang as post types that can be translated.
Hi,
Our premium plugin is compatible with both free and premium versions of the Polylang plugin.
Best regards.
I have your premium plugin. Polylang doesn’t recognize blocks to translate. I also have the premium Polylang.
Regards.
Hi,
Please note that there is no language rule for the blocks. As guided above, you can create many templates, each has its own blocks in different languages, then combine them using the language rule feature – use the Polylang plugin to send email templates with blocks in different languages.
You can contact us via our support forum, we will help to check your configuration. Our forum: https://villatheme.com/supports/
Best regards.
Thank you. I’ve got it now. I kept thinking there was a way to assign a language to blocks like you would posts but I see that you just make a copy of the block – change the content and then choose that block in the email template. Thank you for your patience 
Hi,
I’m sorry, but the rule language feature is not available for blocks.
Best regards.
As I wrote above I’ve got it now. I found the solution. Thank you for your help.
Hi, I’m testing the free version. There’s a block Order Subtotal. Does this also display the Tax/VAT? And can we also remove the refund options? I don’t see this in the documentation. Thanks.
Hi,
Thank you for reaching out to us.
1. Yes, the standard WooCommerce tax/VAT will be displayed in the order total if the order includes tax.
2. Regrettably, there isn’t an option to exclude the refund information from the order email templates.
Best regards.
I’m interested in the premium version but I have two additional questions. 1) if we purchase a product (say $100) and we offer a discount (say $25) I expect then the amount that is displayed on the invoice is $75, then we can add the VAT/TAX. However I don’t see the $75 appearing on the invoice, only the VAX/TAX? 2) we have two custom fields that do not show up, alltough they do show up in the default emails.
Hi,
1. I conducted a test order with a fixed discount and tax, and I can confirm that the order subtotal is displaying correctly. You can see this: https://prnt.sc/bUUwqNZx_0kv
And here is the email invoice: https://prnt.sc/wcDf_E-DFdOz
2. In reference to the display of email content from third-party plugins in our email template, you can refer to this guide.
Could you please specify the custom field plugin you are currently using?
Best regards.
Hi
I have seen an update notification on plugins page which version 1.2.2 but when I download here it still downloading 1.2.0?
Could you please enlight me?
Thnx
Hi,
Could you kindly take a screenshot of the plugin version on your site? There seems to be some confusion, but according to our check, it should be the correct version 1.2.0.
Best regards.
Hi,
I’m using your free version which is great by the way, and consider the paid, but I have a question:
Does this integrate in anyway with Brevo (formerly Send in Blue) or any other email marketing tool?
Thanks, B
Hi,
Thank you for reaching out to us.
No, our plugin only customizes WooCommerce emails. It does not interfere sending emails process and is not integrated with any marketing email platform.
I supposed you want to transfer your customer emails to the list in the email service, is that it?
In that case, you might need a plugin that has function of collecting email, it may have that function, or if it supports exporting email into file (e.g. CSV file), you may try importing emails to your mail service manually
Best regards.
Hi,
I’m sorry, but this text is defined by WooCommerce, and our plugin doesn’t directly affect it.
Best regards.
Why it show that my LICENCE IS EXPIRED? i bought by Envato the plugin, but the license that i got from Villatheme website show me that the plugin is expired, i cannot open any ticket there cause of that.
Hi,
We are sorry for this inconvenience.
The plugin license includes a lifetime usage of the plugin zip file. However, auto-update access and premium support forum privileges are valid for either 6 months or 12 months, depending on the license type.
To continue posting support tickets on our system, you can extend your item support. Alternatively, you can post tickets on our channel for free, and we will review your issue and provide appropriate guidance.
+ Email: support@villatheme.com
+ Presale forum: https://villatheme.com/supports/forum/presale/
Best regards.
Hi there!
Just a quick question, is the plugin compatible with any email verification plugin such as this https://woocommerce.com/products/smart-user-email-verification/ for example? They use placeholders/shortcodes similar to what you use.
I have a website using YITH customize account plugin which supports email verification although it is not compatible and the verification link is empty, there for I am looking for some alternatives that will work with your plugin.
Many thanks in advance.
Hi,
Thank you for reaching out to us.
This compatibility should be implemented from the 3rd plugin’s end. We have provided guidance that you can share with the author of the third-party plugin to facilitate the integration.
+ Developer documentation: https://docs.villatheme.com/woocommerce-email-template-customizer/#configuration_menu_5142
+ Compatibility scenarios: https://villatheme.com/knowledge-base/compatibility-scenarios-with-3rd-party-email-plugins/
Best regards.
Thank you!
Hi, I am trying to send a different email for the same product if a coupon code was used or the price was made to 0.
i set the primary template to send when the min value is 1 [template 1]
and when a coupon code and product made free i set the max value as 0 [template 2]
but it always sends the template 2 no matter the scenario is.
Note i use multicurrency so the currency is not always the same.
How do i make template 2 send only when a coupon code is used?
Hi,
Thank you for reaching out to us.
Unfortunately, the feature you asked for is not available in our plugin.
Best regards.
Hi,
Thank you for contacting us.
Our email template plugin is fully compatible with both our WooCommerce Photo Reviews plugin and WooCommerce Orders Tracking plugin and abandoned cart recovery plugin.
To showcase the email content generated by these third-party plugins, you can consult our developer documentation. Alternatively, you have the option to request a custom job. Our developer will thoroughly review and integrate these features for you after you’ve upgraded to the premium version of the email template plugin.
+ Compatible with WooCommerce Photo Reviews: https://docs.villatheme.com/woocommerce-email-template-customizer/#configuration_child_menu_4789
+ Compatible with WooCommerce Orders Tracking: https://docs.villatheme.com/woocommerce-email-template-customizer/#configuration_child_menu_4941
+ Developer documentation: https://docs.villatheme.com/woocommerce-email-template-customizer/#configuration_menu_5142
+ Compatible with WooCommerce Abandoned Cart Recovery: https://docs.villatheme.com/woocommerce-email-template-customizer/#configuration_child_menu_5045
+ Feature request form: https://villatheme.com/custom-work/
Best regards.
Like I stated in my original message, i would like to get a custom qoutation to make this plugin work for the 3 pluggins I mentioned. Can you have your team reach out to me with cost price?
Hi,
We offer custom work, you can consider submitting this form, our developer will check and respond to you: https://villatheme.com/custom-work/
Best regards.
Hi there,
I need to insert a ‘Shortcode’ in my template to output the user role, something like {customer_role} or {user_role}.
Can you please help me with this? thanks.
Hi,
Thank you for reaching out to us.
This shortcode is not available in our plugin, however, in both free and pro version, our plugin support external shortcode. You can build your own shortcode, it’ll show the value if the shortcode is built correctly. For how to build a shortcode, you may visit this documentation.
Best regards.
Thank you very much.
Hello, I have a pre-sale question. Can I use this plugin to display custom fields under the respective product in the order overview?
The costum fields were created with jetengine.
Hi,
Could you please confirm if these custom fields appear normally on default WooCommerce order emails? and how it appears. Please forward an email to our email address: support@villatheme.com, we will observe and give the proper instruction.
We also recommend you try our free version for an initial check, let us know.
Best regards.
Is there any way to keep the default WooCommerce emails until I’ve done all of the tweaks and customisation to these emails? I can’t see any way of doing this and that then means that whilst I’m doing this customers are receiving terrible looking and half complete emails!
Please disregard this. I’ve just noticed you can disable the customised emails in WooCommerce > Email settings.
Hi,
Thank you for confirming that you already figured out the issue.
Let’s contact us if you need any further help with our plugin.
Best regards.
I have updated the plugin with the additional function ‘category’. I now want this to be visible in the e-mail that goes to the webshop manager so that it can be seen from which category the order comes. but I don’t see where that can be done.
Hi,
This function is not available in our standard templates, however, you can customize by overriding the templates (The order detail component) to display the order categories using our developer documentation.
And sorry, that this unusual feature is not considered adding to our official version.
Best regards.
I know, therefore I bought$ , unlocked that extra feature. But i don’t understand the way it’s can be displayed. Could you explain?
Hi,
This is a specialized feature that requires coding expertise. If you’re interested, you can submit a custom request, and our developers will assess its feasibility and handle it for you.
Best regards.
Hi,
Pre-sale question: is it compatible with Woocommerce Subscriptions e-mails?
Thanks in advance.
Ray
Hi,
Thank you for reaching out to us.
Woocommerce Subscriptions e-mails have their own email type, so you can follow this guide to create new email types using our plugin.
Best regards.
With your plugin i can have 2 emails templates according to payment method, if the client choose payment method A, sent email template A, and if choose payment method B, sent email template B?
Hi,
This feature is currently unavailable, we will do more research and update our plugin if possible in the future updates.
Best regards.
Can the Email Customizer PRO allow an acf shortcode like or similar to this [acf field=”field_name” post_id=”123”] to be added to your email template in the TEXT? We need to add a tracking code to the COMPLETED email but the {order_note} field doesn’t show up (it does in Customer Note but we don’t want that), so I want to try with an acf field…
Hi,
Yes, it is possible.
You can add this shortcode to the text editor, try with our free version to test first.
Best regards.
Is this plugin good if i want to send different email depending on the produuct bought?
Hi,
We have the product and category rule in the email template, you can assign which certain products/categories to apply for an email template.
In case, the order includes many products from different templates, the template with the higher priority will be applied in the settings of priority rule.
These features are premium, you can see this https://prnt.sc/JflJ4bSVCi1H and experience our demo.
Best regards.
Hello, Is your plugin able to send an email confirmation to users right after they create a new account? We are trying to achieve sending the user a confirmation link to prevent spam accounts.
Hi,
Thank you for reaching out to us.
Our plugin is designed to customize the default WooCommerce emails including New account and reset password emails. You can use our designed email template, or customize them using elements, or shortcodes, ...See this: https://prnt.sc/RFJDRBCe_DhH
When your website is live, your hosting environment is responsible for the timely delivery of emails. It’s important to note that our plugin doesn’t manage the sending of emails; its focus is on enhancing the content and appearance of WooCommerce emails.
Best regards.
what about sending from woocommerce email change request?
Hi,
Sorry, sending email requests is not our plugin function.
Best regards.
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