145 comments found.
Hi there,
2 years ago you said you would look into converting emails to leads.. is this no longer will be done?
Can you please add this feature so it’s faster to convert emails to leads or clients
Hi, can you please send an email from support page about this feature request with more information? Thanks.
Good Day, Can this be used to send mass emails?
Hi, yes. Thanks.
Convert email to task, is it available now? If not then how can I do it, please suggest me.
Hi, this feature is not available. Thanks.
Bro, disable in next update that signatur images of others are being considered as attachment. Example when i see a mail it shows me 17 attachments, when i download them then i see that this are logos of signaturs of the entire communication with that person. Only real attachments should be considered as attachments and not icons or logos of signaturs.
Hi, can you please send that email to us? Thanks.
Dear, Before I purchase I have a question is this support for incoming POP3 Email or Only IMAP? Because I have No IMAP only Valid TLS & POP3 SSL/TLS is it possible?
Hi, POP3 is not available. Thanks.
Hi ClassicCompiler team. I’m working on a client Rise CRM and my clients bought a Mailbox plugin to integrate their Gmail incoming and outgoing emails. Outgoing emails via SMTP are working perfectly but the incoming emails via IMAP are not displaying or showing up in the inbox area. Gmail IMAP setting is enabled.
One humble recommendation. Is it possible for your team to integrate the Gmail incoming and outgoing emails via Google Apps Script?
Kindly check the Google Apps Script Gmail Service reference library link below. https://developers.google.com/apps-script/reference/gmail
Best Regards
Hi, please check this documentation for Gmail IMAP. https://plugindocs.classiccompiler.com/doc/view/31 And Google Apps Script Gmail Service is not possible. Thanks.
I followed the documentation correctly.
If you face any problem to connect IMAP of Gmail, please check this:
Go to Google Account and navigate Security tab. Enable 2-Step Verification from Signing in to Google section. After this, there will be a new section called App passwords in Signing in to Google section. Click on that. From Select app dropdown, select Other (Custom name). Input any name like RISE and click on GENERATE button. You’ll get the password with yellow badge on a popup. Use this password in the mailbox setting instead of your main password.
Please send an email from the support page. Thanks.
Finally, it’s working. I believe, that after enabling the IMAP setting from the Gmail side and connecting with Mailbox Incoming email settings, It takes more than 24 hours to see all emails in the inbox.
Now, It takes around 7-10 minutes to update and show the new email in the inbox of CRM with these cronjob settings.
- * * * * sudo wget
q -Ohttps://domainname.com/index.php/cron
You can see I set up cron to update for every minute.
Question 1. Where do I change the cron time setting, so it can update and show new emails every minute or less?
Question 2. what would be the direct PATH to cron update? for example.
- * * * * PATH /var/www/CRM/cron
Instead of this
- * * * * sudo wget
q -Ohttps://domainname.com/index.php/cron
Hi, in RISE CRM the minimum cron job interval time is 5 minutes. And there is no direct path url for cron job. Thanks.
will be graet a spam folder that knows to send always spam mail to spam folders…you can add spam button near the trash icon
Hi, added to wishlist. Thanks.
Hello;
Is there a problem with technical support? For 3 days we have been waiting for an answer to our ticket. After the last update of Rise CRM, there was a problem in sending mail and the format changed. I opened a ticket with you and we have not received a reply for 3 days. We are doing business here, can you check our important ticket? details are in the mail.
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Hi, replied to your email. Sorry for the inconvenience. Thanks.
This has a lot of potential but needs some work. 1. Add the ability to convert email to task. 2. Add ticket status much like a ticking system. No inbox out there has this. 3. Add the ability for each use to add their personal imbox. This will allow users to convert emails to tasks for others. 4. Open email in separate screen. not popup 5. Add spam box. 6. Add chat under each email. This way more users can collaborate. 7. email signatures please.
Hi, added to checklist. Thanks.
Hello, I just bought this module and it seems that there is a conflict with the Romanian language. It seems that this module does not support the Romanian language. Could you please solve it ASAP. Thank you!
Also, I sent test emails and I did not receive them in the mailbox. But everything is set correctly.
Hi, there has the languages as the CRM has. To add any other language, please check this documentation. To get the emails in the CRM please check if the cron job is working properly. For any further issues send an email from support page. Thanks.
Hi, Cron Job is set correctly. The mails are sent to the recipient, but receiving emails does not work. I send an email via support team. In the webmail account, the emails appear read. Thank you!
Replied. Thanks.
When RISE releases new system updates, doesn’t the plugin get a bug? What is done to prevent this?
Hi, in that case we releases an update. Thanks.
“Hi, we have installed a mailbox plugin on our server. IMAP and Outlook settings have been authorized, but I am still unable to receive emails inside the mailbox; it’s not working. The IMAP setting status is authorized. Can you check this and let us know ASAP?”
We are using AWS server.
Cron is also running perfectly.
Hi, please check if there is any new/unread emails in your account. Thanks.
Hi, please send an email from support page so we can assist you. Thanks.
Hi, We have sent an email for support team can u cross check it and let us know ASAP.
Can u give us solution to IMAP email settings which we have sent you through support team and let us know about this.
Hi, we’re on it. Thanks for your patience.
Can u give us solution to IMAP email settings we have been waiting since 1 week to get an email from yours support team but we haven’t still will u confirm and let us know about this ASAP.
Hi, in the last email we asked for a valid ftp credentials because the given credentials wasn’t working. And we didn’t get any reply email from you. We need to check it on your server. Thanks.
I’ve sent u an email will u check it the login credentials and let us know about this ASAP.
Received. Thanks.
Can u reply to our email which it was sent through support team ASAP.
Replied. Thanks.
can u give us reply to our email which it was sent through support team ASAP.
Replied. Thanks.
I’ve replied to urs mail will u check it and give us a solution for this.
Its has been so long actually we have been waiting for 3 days for the reply of the email which I’ve sent to support team will u provide us a solution ASAP.
can u give us a reply for our email which it has been been sent to your support team about mailbox plugin inbox mails changes.
Hi, we’ve replied to you on the same day. Didn’t you get that? Please check spam folder also. Thanks.
Actually you have been ask us to provide the credentials and I’ve sent it but didn’t get any reply for this since then so will u check and reply ASAP.
Urgently needed please: - Option to import all emails from all folders such as from inbox, sent and other folders << Maybe with a setting option to choose by user if they want to import their entire emails and folders.
—Security: Is a execution of the email file folder disabled ? example what if someone send a malware file by email, those files would be saved in the server unter plugins > email files. Are such files then dangerous for the entire server /cpanel ?
- Currently when i open a email, it is not showing to who the sender have send that email, but i can see only that he sended to me. Example CC is missing and reply to all is missing, when i open a email that i received.
- Creating folders is missing
- In customer area i can see only incoming mails related to that customer but not outgoing, when i go to the customer menu > choose the customer > then in the menu there it appear the mailbox for incoming mails related to that customer
Hi,
- We’ll definitely look into it if we can add the all email import option.
- Before saving the files, they are scanned.
- Other new feature requests is added to the list. We’ll definitely look into it if we can add those features. Thanks.
Bro, why content from forms or html content are not appearing in inbox. Example i use WP Forms in a wordpress website which sends to my email every request made by my contact form there, but when i recieve in in the RISE Mailbox then the content is showing nothing. If i check in my roundcoube webmail then i see the content there. It seems like Mailbox Plugin is not showing HTML designed content.
Hi, to support HTML emails please check this documentation. Thanks.
Hello
Will you have a new year discount? We want to buy your software.
Hi, don’t have any plan. Thanks.
I am very interested in your product. Any plans for the following?
- Schedule for later Email
- Email Campaigns
Hi, we’ll definitely look into it. Thanks.
Also, a lot of the emails I get get kind of broken because the formatting of the emails I receive comes out pretty messed up. In the original mail, for example. Generally the HTML Formatting of the emails I receive through the module does not work.
Ask for assistance!
The another part of the problem is also same as the last comment:
“the emails are arriving without the email body. Some arrive, others don’t, they arrive empty. I deleted the plugin and installed it again, I did a test and it worked, however, an empty email arrived. I do not know what to do.”
Hi, replied to your support email. Thanks.
Thank you very much for the quick response, my problem is solved.
Awesome support!
Thanks for your feedback 
Hello, after the last update.. the emails are arriving without the email body. Some arrive, others don’t, they arrive empty. I deleted the plugin and installed it again, I did a test and it worked, however, an empty email arrived. I do not know what to do.
I sent an email to support. thanks
Hi, replied to your email. Thanks.
Hello, we installed the plugin, followed all the installation steps and even so we were only able to send emails, the RISE email box does not receive emails that arrive in the email account’s inbox.
Our email is corporate, can you help us?
Hi, please check if your cron job is working. Thanks.
Hi guys, is it possible to give client access to a specific mailbox? If not by default is it by customization?
Hi, this feature isn’t available. Added to wishlist. Thanks.
Hello,
the problem is that there is no replay button, all the letters are answered one by one, there is no communication, when do you plan to solve this? and do you plan to make it so that the unread letters are displayed by the dezutes at each post instead of the total number of all?
Hi, please give some more details about “the problem is that there is no replay button, all the letters are answered one by one, there is no communication”. Also we’re not sure about the requested feature. Please provide some screenshots. Thanks.
yes, there is no correspondence, it is only a reply to the letter, if the recipient of the reply receives only the reply of the last letter, there is no reply option for the whole correspondence, like anywhere else, so I would like you to refund the money for this plugin, it is unusable
