22682 comments found.
In my opinion. the new SEO “toolkit” is probably the worst idea ever. Everyone is already using SEO plugins like Yoast. And the only thing it does is add page/post meta tags so you still need an SEO plugin for all your other SEO needs.
The new feature is probably just added bloat for 99% of people. And it can’t even be disabled via the Plugin settings panel. When adding new features like AI/SEO it would be really nice if these functions could be disabled in the admin panel so if you don’t need the features you don’t have to worry about the added bloat.
I’m really just so confused about this addition…Was this something a lot of people requested? I would be very surprised if it was.
- AJ
Hello, The issue with third-party SEO plugins is that they can detect and analyze the plain text. However, most fail to correctly analyze the content if it is rendered using shortcodes. As you know, the WPBakery Page Builder renders its content using shortcodes. This caused the issue in analyzing the content rendered by it. We had complaints from users to make it easier for them to analyze the content rendered by the page builder so that they can improve the content SEO. The new SEO tool is tailor-made for the page builder. In its current release, it can set various metadata and control the content displayed on social media when the post/page link is shared. The key feature is the content analysis which analyses the content from the page builder and suggests changes based on it so that the content can be improved while the page is being built.
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Thanks for the reply. I got your email and replied back there 
Hello, my header is not working anymore. I see here in the comments that more people have these issues.
Hello, Please make sure that in page layour you are using a default layout. If you select the blank layout, then the page will not display the header and footer from the theme.
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Nothing opens. When i want to edit the page, the pop up with its elelment is just spinning, but you cannot edit. what’s wrong? stop saying to submit a ticket. what’s wrong?
Hello, The issue sounds like a conflict with plugin/theme. You can backup the site and then check it by deactivating the plugin one by one except WPBakery Page Builder. You can also check it by switching onto a default theme like twenty twenty four to make sure that the conflict is not arising from the theme.
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Found the problem. Apparently, your theme works with PHP 7.3 and lower. PHP 8.0 and higher doesn’t work. Can you please send me a update file or update your theme so I can run it under 8+ version? On top of that, we get 500 errors.
Hello, Our product (WPBakery Page Builder) is a plugin. It works well with PHP 8.0 and versions above it. You can update the plugin using any of these two methods: https://kb.wpbakery.com/docs/getting-started/update/
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I know it is a plugin. I j just tested it on those versions and that was the outcome. Can you guys check one more time? I can’t get your plugin to load while using php 8.0 and higher.
Hello, If the issue still persist on your setup with the latest version, then please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
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Is the license lifetime?
Hello, Yes, the plugin license is valid for lifetime with lifetime free updates.
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Hello,
The Masonry Media Grid with Custom template lightbox is not working. When I click on the grid photo it opens the photo URL directly.
Hello, Yes, this issue has been identified as a bug and it is on our bug-fix list.
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Hello – I am having a problem removing the white border on Image gallery – Flex slider fade.
How can i remove this border please.
Thank you.
https://innervisions.online/Hello, The border can be removed using CSS. Our support team will be glad to guide you further if you drop us a ticket via support portal: support.wpbakery.com
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Thank you. But i really dont think its fair to have me renew support and pay for a piece of css that i need to correct an issue which should be an option available with the plugin.
Please kindly consider posting the css here.
Thanks,
Hello, If you check the standard flex slider gallery within the plugin: https://vcpreview.com/shortcodes/image-gallery/ you will find that it does not have any white border around it: https://i.imgur.com/xBXwc6Y.png
The border you’re seeing on your end is likely added by a third-party plugin or theme. To remove it, we’ll need to apply custom CSS code. Unfortunately, we can only provide this custom CSS code through our support portal.
Our support team will be happy to assist you with the necessary CSS to remove the unwanted border.
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Thanks for your reply, but it is totally unacceptable. I turned other plugins off and the border is still there.
Your support team will only respond if i renew my support contract and pay.
This is, in my opinion an unfair solution to an existing issue with this software.
A VERY DISAPPOINTED CUSTOMER.
Hi, I’m sorry to hear about your disappointment. The plugin purchase includes a standard support tenure of six months. If you’re still facing issues after this period, you have the option to extend support by renewing it. This will give you continued access to our support team for assistance.
As you can see in the link shared in the previous reply, the standard flex gallery does not have a border. This border might be from the theme if deactivating the plugins does not have any effect on it’s appearance.
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i am also sorry to read your reply. I use WP-Bakery on more than one site and the same issue persists.
This is clearly a bug in your plugin.
Please kindly refer my issue to your management team.
Hi, I have problems with the accordion collapsible content panels and the (old) show your tabs which do not display correctly I have version 7.3 installed. Does anyone else have the same problem?
Hello, I am afraid we have encountered such an issue. Can you please drop us a ticket via support portal: https://support.wpbakery.com/ and share temporary login details in it along with the steps to replicate it?
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Huge problem Warning: Attempt to read property “post_title” on null in /data/2/2/2206415c-0831-48a9-baba-39720be7e306/mydomain.se/public_html/wp-content/plugins/js_composer/include/helpers/helpers.php on line 60 Anyone knows why?
Hello, We have not encountered such a warning. Can you please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
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Hello, there are some issues with PHP 8.2. In js_composer/include/helpers/helpers_api.php there are some preg_match calls with the @ suppressor. Errors are hidden but a “php-error” class is appended to the body class causing an unwanted margin on the WP menu sidebar when editing a post type (page, post, etc).
Hello, Please use support.wpbakery.com and share the steps that can be followed to replicate the issue so our support team can investigate it further. Feel free share the related screenshots as well in the ticket.
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Hello, My support has expired. Anyway this is a bug and it should be solved. Also, it is super easy to replicate, there’s no need to open a ticket. Just enable PHP 8.2 on your server. You will see this margin (https://lopezb.d.pr/i/nVSGXt) which is caused by this class (https://lopezb.d.pr/i/F1qjfe) which is caused by all these preg_match with the suppressor symbol @ in js_composer/include/helpers/helpers_api.php (https://lopezb.d.pr/i/sh9mF0).
Hello, We are running PHP 8.2.10 and WPBakery Page Builder 7.3 on our setup but do not see such a margin in the dashboard: https://i.imgur.com/TclFGxJ.png
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Hi, Did you activate the debug? I installed WPBakery Page Builder 7.3 on a new and clean installation. No other plugins are active, and Twenty-TwentyFour is the active theme. The margin appears as soon you activate the debug. And the line that causes the issue is the number 419 in js_composer/include/helpers/helpers_api.php.
Hi, Thanks, we are able to see it after activating the debug mode and we have added it to our bug-fix list.
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Thanks!
Is it possible to fix the function “fixPContent” in class-vc-base.php? Since PHP 8.1 it is deprecated to pass null to functions like preg_match and such. Lots of plugins use that function in the_content filter, so returning null at the end of fixPContent is returning lots of deprecated errors further along the path. That being said, returning null here is useless anyway, a filter should always return the original content if requirements are not met. So changing “return null” to “return $content” on line 747 would be the proper WP to do it. Thanks in advance.
Hello, Can you please drop us a message via profile contact form with the steps to replicate an issue related to it, so that it can be investigated further.
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Are you guys pushing a banner on all Wordpress admin dashboards that says “Make a difference one tree at a time” and it goes to an external #wpgivesahand campaign website? It seems the source might be coming from this plugin and my client is complaining about why it’s being pushed throughout the admin pages. Can you help shed any light on this please and why it’s pertinent across the admin side?
Hello, The message was regarding the WPGivesaHand, where we were donating to: One Tree Planted. This means the plugin buyers are indirectly contributing the cause for any purchase made in the last week of December. The message in dashboard can be disabled by clicking the close button in it’s top right corner.
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Your self-learning ability and swift adaptation to new technologies contribute significantly to keeping the project technically up-to-date. We provide services in the web tasarım industry, and we are very pleased to be working with you.
Hello, Glad to hear that the plugin is helping to build your project.
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I have several serials that is not in use due to a server move and I see them in the wpbakery admin but can’t activate them on the site. Do I Seriously have to pay to renew support to get help using a product I already paid for??
Hello, This can occur if the plugin license was not deactivated before moving the site. The support team will be glad to check it further and guide you with appropriate solution if you drop us a ticket via support portal: https://support.wpbakery.com/
The plugin comes with one year of support. The support access is unlimited during the active support tenure. Once the support tenure expires, it can be renewed if any further help is needed.
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Hello, WpBakery page builder is not compatible with Yoast SEO when you are using raw html or image element using Wpbakery Yoast seo unable to find images from the code however it is fine with its default editor can someone please let us know how to fix this? Appreciate your response Thanks
Hello, The issue in this case is because the Yoast SEO analyser parses the content added in editor which is in shortcode format instead of analysing the actual page content which is rendered as HTML. Due to this, it is unable to detect the content that is rendered by the elements. This does not affect the actual page SEO because page content renders as HTML which site engines can crawl and index.
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Hello, After activating License Key we are getting “Token is not valid or expired” Notice in Dashboard can you please let us know how to get rid of that Notice? Appreciate your response Thanks
Hello, Please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
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Hi. I’m using a gallery plugin, “Modula”, and the category filters are not working due to a clash with WP Page Builder. Can you please advise on a solution? Many thanks.
Hello, Unfortunately we are not sure of how the particular gallery plugin works. It will require further debugging to identify the exact code responsible for the conflict. Once found, a custom code can be written to handle it.
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Hi. What information do you need from me to debug?
Hello, It will require debugging further into the gallery plugin code to see how it implements its filters and to identify the code is responsible for the conflict. Debugging a third party plugin code is unfortunately beyond our support reach, but a customisation expert will be able to guide you with debugging to fix any conflicting code.
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We are seeing Server did not respond with OK: 403
Hello, If the issue still persists, then please drop us a message via profile contact form, so that it can be investigated further.
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Message was submitted.
Do you realize you guys are promoting 7.4 above? For a few days now. But when you go to download the app it’s 7.3.
Hello, Big thanks for catching that, and my apologies for the little hiccup in the description. It will be corrected soon.
The latest version of the plugin is 7.3.
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You never need apologize
Hi,
I’ve found WPBakery as an integrated plugin in a theme and would now like to purchase a licence for it, but first, please, I would like to know whether once purchased it and activated, is possible replace the current shortcodes en masse – via PHP or otherwise – with the builder’s own shortcodes, rather than ‘rebuilding’ each page of the site.
Thanks
Hello, Thanks a bunch for thinking about grabbing the plugin! I wanted to give you a quick heads-up: currently, there isn’t an automatic way to replace the existing shortcodes within your pages. To make the switch, you’ll need to hop into the editor, delete the old shortcodes, and then add in the new ones.
If you’re creating new pages or posts, you can automate the process by setting a template under the plugin’s generate settings. That way, the new shortcodes/elements will be automatically added to fresh pages or posts.
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Why are you withholding updates from CodeCanyon customers? It’s painfully obvious you are attempting to push customers to your own personal website to convert more customers by forcing them to download the update from your site.
Last update you told everyone who asked where the update was, was that it was due to the CodeCanyon’s update queue. Do you not have trusted updates on your account? If so, the update should take less than an hour.
This latest update took 5 days and yet the review turnaround timeline posted by CodeCanyon shows 1 day: https://quality.market.envato.com/codecanyon
If you can’t provide the update in a timely manner in regards to updating your changelog, perhaps you should just wait to update the changelog until CodeCanyon approves the update?
Hi, We push updates on codecanyon and on our server, at the same time. The update can be instantly downloaded from the downloads section of the account https://support.wpbakery.com/downloads This is not restricted only to the users purchasing the plugin from our website but is also available for users purchasing the plugin from codecanyon. We have no plans to withhold any updates from the users as we want users to download them as soon as they are available. In case of making updates available on codecanyon, this is controlled by the envato team and any update that we push goes through their review process. Due to this, there is a delay in accessing updates from codecanyon account.
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This item was featured on CodeCanyon
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