1345 comments found.
It’s been more than 10 days and they still haven’t given me a solution to the problem I have.
Hi there, It is sad that you are waiting for so long. Can you please share me your ticket ID so that I can inquire what is happening there? Thanks!
I have been waiting for a response for IPW ticket #1 for 8 days and they never respond to me, what terrible customer service they have.
Hope it is resolved
In the demo, is there no way to disallow due for all customers s
sorry we dont have this feature
I’m getting an invalid purchase code response from installation and your support panel. The creds are copied directly from envato
Please go to install/install.php and replace 24077441 by 23033741 in 2(two) places
help me, I am trying to install local but it does not recognize my username or purchase code
Please go to install/install.php and replace 24077441 by 23033741 in 2(two) places
Even so, it won’t let me, it tells me the same thing that my username or code is wrong.
Please open a ticket on our support portal: https://helpdesk.doorsoft.co Support team will assist you.
Thanks team for your reply
is the source code?
Yes.
Thanks team for your reply
Hello. What has changed in the new version?
Please check the change log from the product profile page
I have irestora installed on a hotinger server and not locally, how do I configure the printers for use on the network? My printers emulate the ESC POS protocol, its manual indicates how to configure these printers locally using xampp
Support is available for buyers only!
Hi, no more updates and improvements? Almost 6 months left out.
Hi there, we are almost done for next update, no worries you can purchase it, we will update you manually.
Thanks team for your reply
Hello Sir, please kindly consider adding a Hotel Reservation and online Booking as a module or integration for this POS. That would have made you very more sales or market. Customers are really waiting for seriously. Thanks
thanks for your suggestion, we will keep this in mind.
Good Day, I need to change the app to another domain without loosing the data, how do i do it?. I tried to uninstall and install in the other domain and restoring the database but it was giving me error.
Please open a ticket on our support portal: https://helpdesk.doorsoft.co Support team will assist you.
hello! read please IRP #287 Hello. We have 2 КОТ printers. Alone in the kitchen. second bar
Hi there hopefully we sent the article of this setting to you in ticket portal
Read my request. There’s a different situation there
Ok please check replied
Thanks team for your reply
Are You Planning To Add PrintNode In Your Future Update Because As You Know Printnode Is A wondurful service who have browser based software
Hi, Sorry that i am not familiar with this feature. Can you please clarify more? Thanks!
Go Through The PrintNode Website It Is a Remote Printing for Web Apps and Connect any printer to your application with the PrintNode Client and an easy to use JSON API very useful to connect any printer like bluetooth or usb and do silent print with this.an example you can look for in codecanyon is appthing pos.
Ok we will check it.
please check and is there any update coming
Yes updated version coming soon
Thanks team for your reply
printnode implementation coming or not and new update when
Hi, Sorry that i am not familiar with this feature. Can you please clarify more? Thanks!
Hi, we are not expecting it immediately; it may be later. Thanks!
and update when
Update is coming very soon, thanks!
you software support ccashier option i want to cashier only print bills but not create order it it possible??
Bill print facility is available but to allow someone to print only bills will require some customization. Thanks!
I bought Regular License and doing the setup, I am getting ”Purchase Code or Username is not valid!”.
Please go to install/install.php and replace 24077441 by 23033741 in 2(two) places
Hi, how online order works for customer?
Hi, Please check this article: https://helpdesk.doorsoft.co/article-details/irestora-plus-online-order
Any documentation or can you explain to me how to grant credits to my clients from the POS?
Sorry we dont have this feature.
Shall I host this application in localhost, instead of cloud or any other hosting space.
Yes you can
I bought Regular License and doing the setup, I am getting “Purchase Code or Username is not valid!”. Created Ticket also IRP #272
please go to install/install.php and replace 24077441 by 23033741 in 2(two) places
Installation step done but the page doesn’t working.
Localhost is currently unable to handle this request
Error code 501
I created a ticket but I didnt get proper updates and your setup documentation also didnt mentioned about above changes and now I am facing issue only.
What is your ticket no please?
IRP #272
Tried to reach you, and chat support also not getting response . Could you please check and let me know my ticket issue.
Team is checking your ticket. Thanks!
Why there is a confusion with your ticketing system. I got two portal one is https://supporthive.dsbeta.work/ticket/create The other one is https://helpdesk.doorsoft.co/customer/login
I created a ticket but now I am not able to access any of the portal. Its strange for me, where I created this ticket:IRP #272
Now I am not able to use either url.
Very disappointed with your support, not at all useful your knowledge base documentation, its not in clear. And I tried to reach your chat support but there is no response. Then ticket created , now I have a confusion with two portal. Why I am getting like this. Now I whatsapp with my ticket ID.
I am happy for the product …. This is a great product compared with other Products I have ever used before such as Ne**POS and many others. I highly recommend. The team is great especially Mr. Z… God bless you guys. Thanks
Hi there, Thanks for your nice comment. Can you please rate our product following this video: https://www.youtube.com/watch?v=lgIETj0wqbs Thanks!
Hello, Have you considered doing a Hotel Reservation system that has this POS included?
Hi, Thanks for your query. We have this in mind but not asap. Thanks!
I am planning to purchased but unfortunately i observed that there is no updates since May and you’re telling people from may to resolve the problem manually. You should release update. Secondly you properly announced how many month you will take to release the update. I am doubtful regarding your update and customer support because i check your comments mostly customer complaining regarding your support. In which my opinion its second source of earnings. Just linger on the customer for 6 month and ask for renew the support. I hope you will understand and write me satisfied answer.
Hi there, It is great that you are planning to purchase this. I understand you properly, so let me clear up your doubts. 1. An update release is not always simple; it takes time and sometimes brings a mistake. That’s why we cannot release updates on every issue. We try to make a list of fixed issues and then release an update. And when someone reports an issue, we usually transfer all the fixes we made until that moment to his installation. 2. It is not our side business; we live on it. Please don’t misunderstand. 3. A lot of people don’t understand the support policy of Envato; they always force us to provide support outside of their support period. If we ask to renew support, they try to make a mess in the comment section. But as we pay a high rate to our employees, we deserve to get some earnings for providing support, right? I hope you will understand! Thanks!
