3428 comments found.
when trying to translate the workflow html, the error appears. I can’t use CSS formatting. Can you please check this problem and fix it in the plugin? I already sent a message by email but you didn’t resolve it. Thanks.
The option to select the sender’s email is not appearing, only the recipient’s. https://prnt.sc/QG89g6RN70mg
I want to receive notifications as soon as a tenant signs up.
Hello,
If you have already sent us an email, please rest assured that our support team will assist you as soon as possible.
Hello, I have a question: I have a website for renting houses for a day. When a customer makes a booking on my website, I would like the application to notify both the booking system and Airbnb that the selected date is no longer available
Hello,
Thanks for your interest.
We would like to inform you once you get a new appointment, the system can notify both staff members and customers and any relevant individuals with Email, WhatsApp, SMS, etc. We have a comprehensive workflow feature for this purpose. Please check the following article. https://www.booknetic.com/feature/wordpress-appointment-booking-plugin-with-workflows
Regarding Airbnb, there is a Webhook feature in our plugin that allows you to send the appointment information to third-party services via HTTP requests. In that way, you can send the appointment date to Airbnb to block that date on Airbnb. However, please note that Airbnb must be able to receive the HTTP requests. Here is more information about our Webhook feature: https://www.booknetic.com/feature/wordpress-appointment-booking-plugin-with-webhook-and-zapier-ifttt
If you have further questions or concerns, please contact us via email at info@booknetic.com.
Hello,
We’re sorry for the inconvenience. We would like to inform you that It is an uncommon issue and we have never faced it so far. If you do not have an active support period, please contact us via email at info@booknetic.com and provide us with your purchase code. Our support team will assist you as soon as possible.
OK. I will now send the message to support and await a quick response. Thanks!
You’re quite welcome!
Can I use it like a rent plugin? For example, someone can choose a car for rent and then start and finish date? Does it have a function to set start/end date and according to number of days, it will calculate price?
Hello,
Thanks for your interest.
You can partially do that. But since there is no data range feature yet, for example, when your customer makes a booking from 14 March 15:00 to 18 March 15:00, the next customer cannot book for 18 March 16:00 and will have to book for 19 March.
Please let us know if you have further questions or concerns. We’re here to assist.
Thanks.. and how can I set this date (from – to)? Because I have tried your demo and there is only one date option, no range.
Hello,
As we mentioned above, there is no date range feature in our plugin yet. If you would like to offer multiple durations to select, you can utilize our “Custom Durations” feature. Please check the following link. https://www.booknetic.com/feature/custom-durations
For further questions or concerns, please contact us via email at info@booknetic.com.
Another question would be, does the customer need to have Zoom installed on their cell phone or computer?
The idea would be for me to host all accesses, the doctor and the patient. I, as the host, release the beginning, and how do I create this connection, between doctor, client and me? thank you very much
Hello,
Thanks for your interest.
If your customer intends to join the meeting using the mobile or desktop app for Zoom, it’s advisable for them to have the respective app installed on their device. However, customers also have the option to join the meeting directly through their web browser, eliminating the need for any app installations.
We could not fully understand your second question. Could you please contact us via email at info@booknetic.com for further questions? Our team will assist you promptly.
Hello, I’m going to do a project and I would like to know if the plugin works for me.
1. To schedule a Zoom video conference, can I join the doctor, patient and companion in the same appointment?
2. Can you record the service? video, audio?
Hello,
Thanks for your interest.
1. When scheduling a Zoom video conference with Booknetic, you can generate two types of meeting URLs:
Host URL: This URL should be shared with the doctor or host of the meeting. The host has more control over the meeting, such as starting and ending it.
Attendee URL: The attendee URL is intended for participants like patients and companions. This URL allows them to join the meeting without the same level of control as the host.
2. Recording video and audio is primarily a feature provided by the platform you’re using for video conferencing, such as Zoom. You can typically enable the recording feature directly within the video conferencing platform itself. For instance, Zoom offers the option to record meetings. Once a meeting is recorded, you can save the video or audio as per your requirements.
Please let us know if you have further questions or concerns. We’re here to assist.
Can I add several doctors and each one has their own specialty? Does each doctor have their own agenda? I can pull this dynamically on my website? How? What plugins and addons are needed for my project?
Hello,
Thank you for your interest.
We apologize for the delayed response. We would like to inform you that each staff member can set their own working hours and availability to manage their own agenda. There is no need for any add-ons to achieve this purpose. However, if you wish to extend your experience, you can purchase the desired add-ons. You can check the available features at the following link: https://www.booknetic.com/features
Please don’t hesitate to contact us if you have any further questions or concerns. We are always here to assist you.
Hello,
Can your plugin sync. with Outlook 365 Calendar?
Thank you in advance.
Hello,
Thanks for your interest.
While Booknetic itself doesn’t offer a direct sync with Outlook 365 Calendar, there is a solution you can explore.
Booknetic includes a webhook feature that enables integration with a variety of platforms, including Outlook 365 Calendar. Outlook 365 has the capability to receive webhooks, allowing you to automatically add your appointments from Booknetic to your Outlook calendar. https://www.booknetic.com/feature/wordpress-appointment-booking-plugin-with-webhook-and-zapier-ifttt
With this setup, when new appointments are created in Booknetic, they can be pushed to your Outlook 365 Calendar via webhooks. This way, you can keep your Outlook calendar up to date with your bookings.
If you’re looking for a two-way sync feature, we have a Google Calendar integration add-on available in our plugin. This add-on allows for seamless synchronization between your Booknetic appointments and your Google Calendar, ensuring that any changes made in one are reflected in the other. https://www.booknetic.com/feature/wordpress-appointment-booking-plugin-with-google-calendar-sync
Please let us know if you have further questions or concerns. We’re here to assist.
Hello,
Thank you very much for your prompt reply.
As far as I understand, One way sync with Outlook 365 Calendar, and two ways sync with Google Calendar are currently possible with additional add-on solutions. Could you confirm it, please?
Best regards
Hello,
Yes, you can integrate Outlook 365 Calendar and many more platforms by using the Webhook feature. But, since there is no receive capability for the webhook feature, it can only work in one-way sync. However, we have a standalone Google Calendar integration add-on that works with two-way sync.
Thank you very much for your kind and prompt replies 
You’re most welcome! If you have further questions or concerns, please do not hesitate to let us know. We’re here to assist.
Hello!
We wanted to reach out with some great news! Previously, you asked about specific feature that were not available at the time. We’re excited to inform you that we’ve listened to your feedback and have now added this feature to our plugin.
https://www.booknetic.com/feature/outlook-calendar-integration
If you have any further questions or need more details, feel free to ask. We’re always here to help and continuously improving to meet your needs.
Thank you for your continued interest and support!
Hello,
Thank you for your feedback. It sounds great. Is it for 29$ yearly?
Best regards
Hello,
We’re glad to hear that you’re excited about the new feature. To clarify, both the core plugin and all add-ons, including the Outlook Calendar Integration, are available as one-time payments for a lifetime. There’s no yearly fee involved.
If you have any further questions or need more details, feel free to reach out.
When i login like a staff member, why i see appointments from other staff members? I want to be shown just my appointments in Appointments and Calendar tab. Its there a way to get this result with booknetic?
Hello,
Thanks for your interest.
When you log in as a staff member in Booknetic, you should, by default, only see your own appointments in the “Appointments” and “Calendar” modules. Each staff member should have access to their respective appointments, ensuring privacy and organization.
However, if you need more control over staff member permissions, you can use the “User Role Manager” add-on. This add-on allows you to define and customize roles and permissions for staff members. With it, you can increase or limit the access and capabilities of staff members as needed. https://www.booknetic.com/documentation/user-role-manager
Please note that when you log in as an admin, you will have access to view all appointments, regardless of the staff member they belong to. This is by design, as administrators typically need access to all data within the system for management and oversight.
If you have any further questions or concerns, feel free to let us know. We’re here to help.
I logged like a staff member. Can you take a look what i miss. https://sandbox.booknetic.com/sandboxes/sandbox-saas-797631e3d6a0a475d456
Hello,
We think that you are making a mistake that you are not actually logging in as a staff member. Please contact us via email at info@booknetic.com and provide us with your sandbox login credentials. We will check this issue on your sandbox environment and get back to you as soon as possible.
Email sent. Thank you!
Thanks for your email!
Hello! I configured the settings in the client panel, but upon attempting to access it, the page appears to be caught in a loading loop. What could be the issue? Please check: https://agendac.com.br/cliente/ Login: contato@biraoliveira.com.br Password: 123
Hello,
We think there is a problem with the setup of the Customer panel page. To fix it, go to “Settings”, then choose “Front-end panels” and pick “Customer panel.” Check that the Customer panel page has been defined correctly. https://prnt.sc/2wif4-yC2Js0
If you still have problems, please contact us via email at info@booknetic.com. Our support team will assist you as soon as possible.
This option is not appearing for me. Remembering that I am using the saas version. Below is the printout and tenant access to view:
Login: birasro@gmail.com password: teste
https://prnt.sc/t-BTQSwAcju4Hello,
If you are using the SaaS version of Booknetic, please note that this setting should be done by the SaaS admin. So, please navigate to Settings > Customer panel > and define your customer panel page correctly.
If you are still having problems with that, please contact us via email at info@booknetic.com and provide us with your purchase code. Our support team will assist you as soon as possible.
Good morning! I reinstalled my wordpress and installed the plugin again. Now it works again! Thanks!
Hello,
That’s great to hear that the issue is now resolved. If you need further assistance or need any help in the future, do not hesitate to contact us.
Hi,
Is there a attendance option for customers? Also is there a way for customers to see how many appointments they have made and print out a report pdf format?
Hi,
Please create a ticket at http://support.fs-code.com. Our support team will help you as soon as possible.
I just have a basic question, i don’t need Support
Hi,
We could not fully understand what you mean by the attendance option for customers, but we would like to inform you that we have a Group Appointments feature in our plugin that allows you to add additional people to the same appointment and receive multiple appointments for the same timeslot. https://www.booknetic.com/feature/wordpress-appointment-booking-plugin-with-group-appointment
For your further questions, please create a ticket in our support system. https://support.fs-code.com/ Our support team will assist you as soon as possible.
I don’t understand the functions of the Role Manager, which I’ve already purchased. I want to create staff members like assistants, secretaries, or supervisors who can view some sections and not others, manage certain individuals, locations, and services. However, these individuals should not be selectable by the client when making an appointment, and they shouldn’t appear as service providers. I’ve tried not assigning services to that person/role, but that means when editing an existing appointment or trying to create one from the backend, the services that this person can assign or create don’t appear. It’s not what I had in mind. How can I resolve this?
Ticket 24441
Sorry, I already find the optión I was looking For… Thank’s
Hello,
Thanks for the update. That’s great to hear that you found the solution. If you need further assistance or need any help in the future, do not hesitate to contact us via our support channel – https://support.fs-code.com/ Our support team will assist you promptly.
Would this be suitable for a cleaning company?
Hello,
Thanks for your interest.
Yes, since our plugin is a multi-purpose appointment booking system, it can be used for multiple purposes such as cleaning booking. But if you ask your requirements more clearly we can assist you better. Please contact us via email at info@booknetic.com.
How customer can create an account when they book a service? On the fill information would be nice if they enter a password for creating an account.
Hello,
Thanks for your interest.
We would like to inform you that there are Sign-In/Sign-Up widgets for customers and also, it is possible to let customers to create their accounts automatically upon their appointments. Please check the following link to get more information: https://www.booknetic.com/documentation/front-end-customer-panel
For further questions, please contact us via email at info@booknetic.com.
Hi, I have one license but its associated to another subdomain that doesen’t exists anymore, how can I use it with the new one?
Hi,
We have already responded to your email. Your license code is now free and you can activate it on your new website.
Are there any discount codes for Saas right now?
Hello,
Thanks for your interest.
We would like to inform you that the Extended licenses, which are required for the SaaS version, are not subject to a discount, and we are unable to provide individual discounts. However, you can always check our website or the Envato marketplace for any ongoing promotions or discounts. We strive to provide a fair and competitive pricing structure for all our customers.
If you have any more questions or need further information, please feel free to ask. We’re here to help.
Hello, do you have documentation for developers? I need to develop some solution for my customer on your plugin but cannot find documentation. I can see you have a webpage recommending developers (https://www.booknetic.com/find-a-developer) but what tools do you provide us and how do we as developers appear on that webpage?
Hello,
Thanks for your interest.
We appreciate your interest in developing solutions using our plugin. However, at the moment, we do not have specific developer documentation available. While we do have a webpage that recommends developers, this is more of a directory of developers who have experience with our plugin and have opted to be listed there.
Please let us know if you have further questions or concerns. We’re here to assist.
Hi, could you please deregister my license? I used the plugin some years ago on my previous domain, I closed this domain but that time there wasn´t such an option. Thank you!
Hi,
Please contact us via email at info@booknetic.com and provide us with your purchase code. Our support team will assist you as soon as possible.
Hi I have a week trying to advance with your plugin.. it doesn’t work with the Stripe Connect module I have purchased. It is the SaaS version. The tentant is not able to add Stripe as payment, only “Local” appears. Please help me ASAP, we cannot advance on this because we send support ticket and it is been ignored.
TICKET 24360
Hello,
We apologize for the inconvenience you’ve experienced, and we appreciate your patience. Rest assured that your concerns are important to us, and we are committed to resolving your issue.
To ensure your problem is addressed promptly, please continue to engage with our support team through the support system. This is the most effective way to track your issue and work towards a resolution.
I have raised an ticket but still no reply… I’m running kind of urgent and the issue is a critical one .. Please help me. TICKET 24372
Hello,
Your ticket has already been answered by our support team. Please check your ticket and continue in our support system.
HI there, I extended support and cant submit a ticket. I also sent an email. please reply ASAP. thank you
Hi,
Could you please try creating a ticket in our support system again? Please select “Booknetic” as a product if you have a “Regular license” when you are creating a new ticket. https://i.imgur.com/Ny95j3r.png
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