3802 comments found.
No mercadopago yet?
Hello,
If you require a MercadoPago payment gateway integrated into Ultimate SMS, there will be customization fees associated with this service. For further details, please send an email to akasham67@gmail.com.
Thank you!
Pre-purchase question, does this script allow one to append custom text at the end of a sms message? e.g. append “reply STOP to unsubscribe”
Hi, I apologize!! This feature is not available. You have to add this manually.
Thanks!!
Hello.
We had previously contacted you to develop a USSD Module for our Ultimate-SMS based on our own Application or PHP Source Code that we had sent to you.
We are still waiting because you gave us your consent and we had even previously sent you the USSD source code that you must adapt to Ultimate-SMS. So, we are contacting you today to find out where we are ???
How much will you be able to develop its USSD module for Ultimate-SMS based on our own USSD Code in PHP that we sent you ???
Please respond to us to email we just sent you. Awaiting your response.
Hi,
Please check your email.
Thanks!
Thanks
Hello.
I have created support ticket regarding my Critical Issues. Please respond.
Thank you.
Hi,
Please give me a couple hours, I will check and get back to you.
Thanks!!
I can send text messages by providing my phone number and there are no restrictions on the content?
Hi,
I apologize!! This feature is not available at the moment.
Thanks!!
Hi, I’m doing a new installation and I’m getting the information that the /install directory doesn’t exist, has there been any change?
Hello,
Thank you for reaching out to us. We’re here to help!
To best assist you, please create a support ticket on our support portal at https://codeglen.ticksy.com/. Once your ticket is submitted, our technical team will review your case and get back to you.
Please note, due to the volume of requests, it may take up to 24 working hours for a response. We appreciate your understanding and patience in this matter.
We also noted your suggestions. You will find a update contacts module in our next update.
Thank you 
You want me to pay $64 to receive simple information that from what I see should be included since it’s not possible that it just happened to me?!
I’m your old client, all the requirements were passed so I don’t know what could be happening. Could you share an example here of how our .htaccess file should be parameterized? This would help a lot of people from what I see here in the comments!
I’ll wait, thank you!
Hello,
Thank you for reaching out and your patience. In order to assist you more effectively, I would need access to your cPanel/hosting and the domain name for Ultimate SMS to akasham67@gmail.com
Rest assured, all information provided will be handled with the utmost care and confidentiality. Once I have these details, I can investigate the issue further and provide a more comprehensive response.
Please note, it may take up to 24 hours for a detailed response due to the nature of the investigation. I appreciate your understanding.
Looking forward to assisting you further.
Thank you
Hi, I sent the data as requested 4 days ago. Thank you very much!
Hello,
I have responded to all the emails, except for one. This particular email involves an SMS gateway integration, and I am currently working on it. Could you please provide your email address or the subject of the email?
Thank you!
Hello,
According to the history of messages exchanged here, my problem is related to not being able to perform a new installation and not the configuration of a new gateway.
I have forwarded the email sent a few days ago containing the cPanel information as requested so that you can help me. The subject of the email is “new installation” and my email is the same one used here (rafael@targetvirtual.com.br).
Thank you!
Hi,
Please check your email address.
Thank you.
Hi, Thank you very much for carrying out the installation for me. Very kind!
Am just stuck at this state for almost two hours now: https://prnt.sc/MbEDEYqMGH-o , the upload process hasnt been successful, kindly just guide me simply. am updating from 3.7 – 3.8
Hello,
Thank you for reaching out to us. We’re here to help!
To best assist you, please create a support ticket on our support portal at https://codeglen.ticksy.com/. Once your ticket is submitted, our technical team will review your case and get back to you.
Please note, due to the volume of requests, it may take up to 24 working hours for a response. We appreciate your understanding and patience in this matter.
We also noted your suggestions. You will find a update contacts module in our next update.
Thank you
Come on man, update was easy before and now it has to do with something that you know, instead of purchasing a higher subscription just to create a ticket for seconds update and its something you know, cant you just guide, we are mostly developers here and probbaly we could tell…..
Hello,
Thank you for reaching out and your patience. In order to assist you more effectively, I would need access to your cPanel/hosting, the domain name for Ultimate SMS, and your super admin credentials to akasham67@gmail.com
Rest assured, all information provided will be handled with the utmost care and confidentiality. Once I have these details, I can investigate the issue further and provide a more comprehensive response.
Please note, it may take up to 24 hours for a detailed response due to the nature of the investigation. I appreciate your understanding.
Looking forward to assisting you further.
Thank you
Hello @codeglen I would love to purchase this item given the amount of reviews, but I also would like to know if it is possible to start sending sms immediately after installation and if it is possible for a user to make a purchase from within the system.
Hi,
Thank you for your comment. In order to operate Ultimate SMS, you must acquire an SMS gateway API from SMS gateway providers such as Twilio, Nexmo, Plivo, and others. Ultimate SMS already offers integration with over 200 SMS gateway APIs. You can select one from the available options or even add your own gateway to Ultimate SMS. Afterward, you need to update your SMS API credentials within Ultimate SMS. Finally, you can use your SMS gateway API to send text messages through Ultimate SMS.
Thanks!!
Okay, but I have more questions.
And are you sending via 1DLC, TFN, short codes or ???
Also, how are you handing brand registration? Every client has to register their own brands or they sending through yours?
And what carriers are you able to get delivery to?
Hi It depends on sms gateway provider. If your sms gateway provider supports alphanumeric sender id feature then you can do this with ultimate sms.
In this case, you to verify your brand name from your sms gateway provider and have to assign this to your customer from ultimate sms admin portal navigate by Sending -> Sender Id option.
Thank you
Okay, but what is the easiest way to start sending as soon as possible? I don’t want to deal with 10DLC or any tidiuos verification process.
Also, I made the purchase but how do I get direct support?
Okay, I have installed it to the database point and it won’t go beyond that
Hello,
Thank you for reaching out to us. We’re here to help!
To best assist you, please create a support ticket on our support portal at https://codeglen.ticksy.com/. Once your ticket is submitted, our technical team will review your case and get back to you.
Please note, due to the volume of requests, it may take up to 24 working hours for a response. We appreciate your understanding and patience in this matter.
We also noted your suggestions. You will find a update contacts module in our next update.
Thank you
Okay, but I already created a ticket multiple hours ago but no response yet.
Hello,
I apologize for the delay in my response as my only child underwent surgery yesterday. I kindly request a few hours of your understanding and patience. I am currently reviewing your ticket and will reply to you shortly.
Thank you very much!
Oh, I will wait then, fast recovering for your daughter.
Thank you so much.
Hello, one of your guys reached out to me and it’s been almost a day now and I haven’t gotten a reply from him after I provided the requested crendentials.
Please, I have people waiting for this to be set up, I don’t want to loose them, help me out.
Thanks
Hi,
Please check your ticket.
Thanks!!
Hello, I have submitted the requested file.
Hi,
Please check your ticket.
Thanks!!
Hello, I have checked and thanks, please check my lastest message on the ticket and ignore the previous
With latest updates seems the billing has changed, you cannot see total amount based on sms purchased, before it was possible to see total amount versus number of sms being purchased, during top you could see both sms count vs total amount in given currency when toping up, but for now its difficult or not posible to know, but also sms count is showing as Currency, on topup and sms purchase page, same in showing in the invoice, this is confusing, please review
OK. I will check and update this in my next release.
Thanks!!
thanks
Again, General bug found! Campaing Builder Sms credit doesn’t deduct, as user’s balances remains the same! This is suicidal as we would be loosing money whiles customers send campain builder messages for free.
I know u will ask me to raise a ticket but no, my developers have fixed this for me, am only doing everyone else here a favour.
So fix it, as it is not peculiar issue it is GENERAL. Do this fix urgently and re-upload the correct files.
Hi,
Which sms gateway are using?
Thanks!!
SMPP, my developers have a question to ask, so I will let them send an email to you directly with me in cc
Message Scheduling doesn’t work, please work on this ASAP and release new files that has this fixed for us to use…SCHEDULING is an important feature please.
My developer is working on it but finding it difficult…we need your fix for this ASAP..thanks
Yes, it is a general issue as we have tested fresh installation and same issue persist accrossboard with this current version.
Hi,
I have already fixed this issue. Please give me an email to akasham67@gmail.com Then I will send you the fix file.
Thanks!!
I’m getting the following error. Please assist
Error sending to [Phone Number Redacted]. Error: fopen(/var/www/html/storage/app/quota/credits-log-send-650ef11f063b1): Failed to open stream: Permission denied
Thank you
Hi,
Please grant 775 folder permissions to your “storage/app” folder and its sub-folders. This should resolve your issue.
To best assist you, please create a support ticket on our support portal at https://codeglen.ticksy.com/. Once your ticket is submitted, our technical team will review your case and get back to you.
Please note, due to the volume of requests, it may take up to 24 working hours for a response. We appreciate your understanding and patience in this matter.
Thank you
codeglen can you check asap our 2way problem please #3239260 ? Thank you soo much!!
Hi,
Please give me a couple of hours. I will check and get back to you.
Thanks!!
Thank you!
Hi codeglen dont want to be rude but is kind emergency this situation did you maybe check it ? I found other solution for 2way better but not working get “unknow errror” from app. We really need setup this today
codeglen you say few hours not 1 day??! I need solution in 1-2 hours from you not hours or days. I cannot pick the gateway that not working implemented to system!!! And client still waiting us common!!
Hi, Suddenly I am getting sick. For this reason I didn’t reply any tickets from yesterday. Please give me 3 to 5 hours maximum. I apologise for this inconvenience.
Thanks
Hi,
I updated your application. Please check your support ticket.
Thanks!
codeglen thank you much!! will test and give you feedback.
Can you please check #3239260 need temporary solution for wa gateways that i pick up but not working. “invalid post request”
Hi
I am working on your task. When it will complete I will let you know.
Thanks
Thank you!!
Hi with your script app i can have features like grizzlysms.com, tiger-sms.com or buynumber.iotiger-sms.com, buynumber.io, etc. What a mean is to work as the above sites (Customer deposits money and buys a virtual number to receive sms at cost per sms).
Hello,
I sincerely apologize. Unfortunately, this feature is not currently available. You have the option to acquire phone numbers from SMS gateway providers such as Twilio, Plivo, Messagebird, Telnyx, and others, and use these numbers for sending and receiving messages.
Thank you.
Hi, suddenly am getting this error , when sending around 100 – 200 sms or less, [2023-10-19 22:39:06] production.ERROR: App\Jobs\RunCampaignJob has been attempted too many times or run too long. The job may have previously timed out. {exception] (Illuminate\\Queue\\MaxAttemptsExceededException(code: 0): App\\Jobs\\RunCampaignJob has been attempted too many times or run too long. The job may have previously timed out. at /var/www/sms.mia.co.tz/vendor/laravel/framework/src/Illuminate/Queue/Worker.php:755) [stacktrace]
Hello,
I kindly request you to upgrade your application to the most recent version. The issue you mentioned has already been resolved in the latest version.
Thank you very much!!
after aupdate this is the response from api, but server has been added to a customer {status sending server available for your subscribed plan”}
Hi,
Please assign a sending server from the Developer options. Then it will be ok.
Thanks!!
I have done that, in older version i used to do that and it works, but for this version does not work even after addding in developer option
Hello,
Thank you for reaching out to us. We’re here to help!
To best assist you, please create a support ticket on our support portal at https://codeglen.ticksy.com/. Once your ticket is submitted, our technical team will review your case and get back to you.
Please note, due to the volume of requests, it may take up to 24 working hours for a response. We appreciate your understanding and patience in this matter.
Thank you
I cant create ticket as my support period is expired, this seems like a bug to me, can ypu assist me here, or share email where i can send mu request direct?
Done, email sent from robilin2@yahoo.com
Thank you. I got your email. Please give me 24 hours maximum. I will check and get back to you.
Thanks!!
Support was amazing, fixed my issue! Thank you very much
Which Laravel version is in the recent update?
Laravel latest version 10.x.
Thank you.
Hi,
Can we assign a plan for multiple customers?
In that case, how to assign different sender names for the different customers?
Please let me know the steps. I cannot find more details of this, since in the demo it is disable to edit the plans.
Thanks
Hello,
Thank you for your comment.
Yes, you have the flexibility to assign the same plan to multiple customers. Moreover, you can designate different sender names for various customers by accessing the Admin Portal and selecting ‘Sending’ and then ‘Sender ID’ from the options. Customers also have the option to request specific sender IDs from their portal. For further information, please refer to this link: https://ultimatesms.codeglen.com/docs/Sending/sender-id.html
Thank you very much!!
In the plan we can give only one sender ID.
If we assign the same Plan, then the same sender ID will show for all the customers.
So, if super admin change the sender ID in the sending / sender ID page to different sender IDs, then will the sender ID in the sending / Sender ID page will override the sender ID attached to the plan?
Kindly confirm.
Thank you
Hi,
In this case, you don’t need to assign the sender id on the plan. You can add this manually from the sender id option.
Thanks!!
trying to install 3.8 V but its https://prnt.sc/Bp6jdYw8oPwk
PLEASE THIS ISSUE IS GENERAL we all can’t raise a ticket so fix it and upload us a proper new version file.
we are unable to install fresh of this version…Provide correct files so we can handle the installation ourselves and won’t need any much support as most of us are not novice.
Thankis
Hello,
Thank you for reaching out and your patience. In order to assist you more effectively, I would need access to your cPanel/hosting, the domain name for Ultimate SMS, and your super admin credentials to akasham67@gmail.com
Rest assured, all information provided will be handled with the utmost care and confidentiality. Once I have these details, I can investigate the issue further and provide a more comprehensive response.
Please note, it may take up to 24 hours for a detailed response due to the nature of the investigation. I appreciate your understanding.
Looking forward to assisting you further.
Thank you
As I stated this is a General issue, get it fixed and provide us with the correct files to do the installations ourselves, is it intentional to cause this bug so everyone will be compelled to renew their support?
come on man, most of us are developers as well and with the correct files provided, we won’t bother you with so many tickets.
I can see you have made a new upload today; the Last Update 19 October 2023.
Kindly confirm if these are the correct files so we download them to retry.
Thanks
Hello,
Please give it a try now. I have already resolved your issue and uploaded the fix on October 19, 2023.
Thank you very much!!
Good, Tested and now the installation is working.
Check for mobile view bugs please, they are too manay especially on “Action Buttons”
1 is contact delete button not responsive in mobile view and many more.
Also, when are we making good use of template tags ? this feature is something that should be focused on. as it would be very useful for many.
For me I have a team of developers and they are able to fix these minor bugs, am just doing the novice guys a favour here.
Template Tags module fixes
This should be deployed as how the SENDER ID module works; Such that customers would request a tag, and it is reviewed and approved by super admin before the customer can use it….making each requested tag seen and used by the customer that requested.
1. Currently when super admin creates a template tag it is visible to every user…. *better if feature can be added so that super admin can assign it to a user.
2. Aslo apart from the above (1.) when uploading contacts through excel, the custom tags does not show in the import fields drop down list for selection which makes the Template Tags useless at the moment. as you can only make manual edits / inputs for the custom tag fields by editing each contact in a group (PAINFUL).
Hello,
Thank you for reaching out to us. We’re here to help!
To best assist you, please create a support ticket on our support portal at https://codeglen.ticksy.com/. Once your ticket is submitted, our technical team will review your case and get back to you.
Please note, due to the volume of requests, it may take up to 24 working hours for a response. We appreciate your understanding and patience in this matter.
We also noted your suggestions. You will find a update contacts module in our next update.
Thank you
Hello in the docs, there is no upgrade path from old version like 3.3.0 to version 3.8.0
Can you please the upgrade procedure for this.
Hello,
Thank you for reaching out and your patience. In order to assist you more effectively, I would need access to your cPanel/hosting, the domain name for Ultimate SMS, and your super admin credentials to akasham67@gmail.com
Rest assured, all information provided will be handled with the utmost care and confidentiality. Once I have these details, I will update your application to the latest version.
In the new version of our software, SMS units are converted into pricing. Therefore, you will need to update your customer pricing as well as your plan pricing.
In addition, the new version works on a country-based system for the sending server. You’ll need to assign this from the ‘Plan Pricing’ option. If preferred, you can also set up a ‘Customer Based’ pricing system. You can also assign a Sending Server to your customer to provide them the option to select a sending server. Otherwise, it will hidden from the customer portal.
The update process will take approximately an hour, during which your SMS balance and settings will be updated to be compatible with the new version.
If you’re ready to proceed with this update, please confirm so that I can assist you with the process. Your understanding and cooperation are much appreciated.
Please note, it may take up to 24 hours for a detailed response due to the nature of the investigation. I appreciate your understanding.
Looking forward to assisting you further.
Thank you
