How to raise support ticket?
Thanks for purchasing the ultimate sms, Raising a support ticket in the support portal is as simple as commenting on the post. However, If you want to get your issues resolved quickly please follow the below guide.
Add ticket type to your ticket title to let the community understand what your ticket is about. This also helps to find related tickets using ticket type.
So, your ticket till will be like
[question] how to add new sending servers?
Some common ticket types are listed below:
- question – If you are asking a question
- installation – If you have anything related to installation
- feat-req – If you have any feature requests for our application
- bug – If you find any bug in our application
- other – if your ticket doesn’t relate to the above-mentioned ticket types
- [question] how to add new sending servers?
- [question] How to change the customer permissions?
- [installation] Getting errors in the final step.
- [other] Collapse component is not working as expected
- [feat-req] Add White-label reseller system
- [bug] Campaign gets stuck for a long time.