1091 comments found.
Hi,
We have a problem updating from Codecanyon.
When we download Element Pack Addon from Codecanyon, we get:
7.7.1 [10th December 2023] version.
But our wordpress installation ask for 7.9.0 version.
Do you know how we must solve this issue?
Thanks for all!
Mariano
Hi desgest,
We are really sorry for the late reply. you will get the latest version plugin from your Bdthemes account, sir.
Go to – https://account.bdthemes.com/login
Please see the screenshot – https://prnt.sc/yifMm7uj_L1e and https://prnt.sc/sktn4KcJhryj
Thanks for sharing your question with us.
Dear, I come to you abusing your generosity, you will see this complement I bought and then the project was ineffective and was not used. Time has passed and I have refloated the project, I have reinstalled the entire domain in which it was originally registered (latest version of Elementor + Pro, latest version of WordPress) but when installing and activating, although it does not give me an error, it does not show me the elementpck in The desktop menu does not appear within Elementor either. Before you answer me, simply that my support has expired, please I need you to know that I am in the Argentine Republic where our new government has implemented restrictive measures that make it impossible for us to purchase abroad using PayPal or a debit or credit card since they impose on us In such case, a tax (fine) of 75% of the value paid, added to the fact that inflation makes 1 dollar cost almost 1,300 Argentine pesos, is really a fortune for us. That said, if you can consider it and give me a hand so that I can put it into practice. operation and use of the plug I will be eternally grateful to you and of course as soon as this restriction disappears I will gladly renew my support. On the other hand, I have another problem. I can’t remember what email I used to register it, so I can’t log in to your site… could you tell me what it is? I leave you the date and time of the purchase Purchase Date: 2019-03-07 17:58:45 UTC (alejandroalbertovalenti@gmail.com) and the license is under my Globaldima username If you require the purchase code, please tell me where I can send it to you so I don’t publish it and post it here Thank you in advance and a cordial greeting
Hello Sir,
Thanks for sharing your issue and apologize for the late response.
You don’t need to purchase [ just renew support when available]. This is your lifetime package.
You can download & install the latest version of the Plugin from your BDThemes account Dashboard, Then you can activate it
Please create an account here on BDThemes with your purchase email. https://account.bdthemes.com/Here you can also manage the license key. Please follow this and let us know.
Best Regards, Zillur Rahman Support Engineer at BdThemes.
Dear, eternally grateful, I followed the instructions and was able to install and activate the product on my domain. I really appreciate your generosity and response and solution. Many successes and sales….Cordial greetings from the Argentine Republic
Hello globaldima,
Greetings from Bdthemes
Thanks for your feedback reply and great work.
If you face any problems again then please let us know.
Thanks for staying with us.
Have a good day.
Best Regards,
Hasib Ali
Support Engineer at BdThemes.
I’m sorry I have to bother you again but I just verified that although I was able to install and activate everything, including the license, but today when I tried to access the library from the editor, (the one that is activated in the setting) no matter how much I press the button Synchronizing always gives me this error
System issues, please try again later. Don’t forget to click over Sync Library. Or contact our support team (support@bdthemes.com). Don’t forget to send your domain https://globaldima.com
I would need to be able to normalize and see the library to be able to use it, how can I solve this?
Hello Globaldima, Great to see you again. Actually, it’s our pleasure to help you and solve your issue.
As you facing the template library issue. we would like to request you to create a support ticket for further investigation. Link: https://bdthemes.com/support/
We will investigate your issue and slove it.
Thanks in advance.
Friend, I have tried to send a ticket as requested but when completing the steps it makes a loop and returns me to the beginning and asks me for everything again. I have done it 5 times without success in sending the ticket, can you give me an email where I can send the tickets? data since it is impossible due to the form
Please ignore my previous comment, apparently I sent the ticket because I received the confirmation in my email, I was confused because I did not receive a sent message and it always put the form blank again…
Dear globaldima,
Greetings from Bdthemes
Thanks for creating a support ticket. We will check the issue and update you as soon as possible. Please allow us some time. We appreciate your kind patience, sir.
Thanks for reaching out to us.
Best Regards,
Hasib Ali
Support Engineer at BdThemes.
and
after click live paste it also show error https://prnt.sc/sRO0C60n17YPwhat i do guide us please
Hi adityaku ,
We are really sorry for the late reply.
We are looking into the issue for a permanent solution. But at this time, we have a temporary solution.
?magic-copy1
Please add this Keyword end of the demo link. I hope you will able to use the live copy paste now.
Procedure:
Go to the section of the site you want to copy. You will see ‘Live Copy’ shown vertically on the right of the screen, just click here and go to your page editor, and then follow the short video on how to paste it.
Video Link: https://www.youtube.com/watch?v=7MrTOX_ihS4&t=1s
Note: Please Paste it inside the Box otherwise the Live Copy Paste will not work. Don’t Paste it in the new Container or section.
Please see the screenshot – https://prnt.sc/V2eCCzVOVUNY
Thanks for understanding.
Best Regards,
Hasib Ali
Support Engineer at BdThemes.
Hello i use the accordeon add-on with schema-activ. Look what Google (Search Console) wrote:
Problems of the type “FAQs for structured data” detected in https://xxx.com/
To the owner of https://xxx.com/:
Search Console has detected that your site is affected by 2 Structured Data FAQs issue(s). The following issues were found on your site. We recommend fixing these problems if possible so that Google Search works optimally and has a wide reach.
PLEASE FIX THIS ISSUE – that is irresponsible.
Thanks
most common critical problems
Field “name” is missing (in “mainEntity”)
Field “text” is missing (in “mainEntity.acceptedAnswer”)
Critical issues prevent a page or feature from appearing in search results.
Hello Sir,
We apologize for the inconvenience and sorry for the late response.
Thanks for sharing your issue with us. Already, we are working with this issue. Hope we will provide you solution soon.
Need further help please do contact with us on “https://bdthemes.com/support/”
Best regards Zillur Rahman Support Engineer at BDThemes
We will fix this issue soon!
Hello! I put the Dark mode module, but I can’t figure out where to write the class in the pictures, so that the effect would not be applied to the pictures. Please explain how to use the classes! Or maybe there is a detailed instruction somewhere?
Hello Rinatart,
We apologize for the late response. [ We already respond on the ticket system ]
Please follow the screenshot to work with the dark mode widget.
First, Please follow this to set the CSS id/class. https://prnt.sc/kZKdBbtssJTX Then put the CSS id/class to ignore the elements https://prnt.sc/vS9zObKhbRyZ Please watch the video tutorial for further help. https://www.youtube.com/watch?v=nuYa-0sWFxUThanks in advance.
Best Regards, Zillur Rahman Support Engineer at BdThemes.
When do we get the newest version?
Hello Hanniball P,
Thanks for your great observation and comment. Sorry for the late reply.
Already Released the latest version, you will get it now on your account.
Thanks for understanding.
Best Regards,Tauhid
Software Engineer at BdThemes.
support@bdthemes.com
Why don’t we have the latest 7.7.1 version ? Version 7.6.4 is what is currently available on CodeCanyon.
Hello ednord,
Thanks for your great observation and comment. But Sorry for the late reply.
We have already released the latest version, And also, currently available on CodeCanyon. So, you will get it now.
Thanks for understanding.
Best Regards,Tauhid
Software Engineer at BdThemes.
support@bdthemes.com
Yeah! Finally !!!
Okay, Thank you for creating with Element Pack
Welcome
Hi; While I can add features on some pages, I get an error when adding some images. make sure that both sites are updated to latest version of elementor… Even though both plugins are up to date, do I need to make a special setting?
Hello difosgen,
Thanks for your great observation and comment. But we are sorry for the late reply.
Please open a support ticket with that issue, We haven’t been able to give you a proper solution without investigating your site. We need to check it on your website. So please create a support ticket here: support@bdthemes.com
Thanks for understanding.
Best Regards,Tauhid
Software Engineer at BdThemes.
support@bdthemes.com
what is the difference between this plugin and plugin from official page ?
Only difference between support and update time nothing else.
Does it have the function of creating filter tables and search magnifying glass?
Hello elduquecarlos ,
Thanks for your great observation and comment.
We have a widget for an image magnifying glass, you can check it out here:
https://www.elementpack.pro/demo/element/image-magnifier/
And, we have the table widget in our package, just check it out here: https://www.elementpack.pro/demo/element/table/
Also, if you have any examples of those widgets you can share your ideas here: https://feedback.bdthemes.com/b/6vr2250l/feature-requests/idea/new
Thanks for understanding.
Tauhid
Software Engineer at BdThemes.
support@bdthemes.com
Are the functionalities of your plugin the same whether you use Elementor free or pro?
Hello elduquecarlos,
Thanks for your great observation and comment.
Actually, Elementor is a page builder, and Element Pack Pro is created based on Elementor. if you would like to use the Element Pack, you need to Elemetor Free version. But no need for the Elementor Pro, just the Elementor Free version is enough.
Thanks for understanding.
Best Regards,Tauhid
Software Engineer at BdThemes.
support@bdthemes.com
Hello, good day, do you have some additional functionalities for WooCommerce?
Hello elduquecarlos,
Thanks for your great observation and comment.
Yes, we have some WooCommerce widgets, you can check it out from here:
https://www.elementpack.pro/elements-demo/
You will get some additional functionalities for WooCommerce.
Tauhid
Software Engineer at BdThemes.
support@bdthemes.com
Do the addons work perfectly with just Elementor Free or do we need the Pro version?
Hi, It will work with Free as well as Pro version too. But not mandatory the Pro version of elementor.
Ok, thank you!
Welcome
Hi, the mega menu function doesn’t work when Polylang plugin is active. Is there a way to fix this?
Hello invisib,
We are really sorry for the late reply.
Thanks for your great observation and comment.
Actually, we have checked the matter on our local host, Properly working on our side. So why don’t working on your side, we need to investigate it on your website.
So, please contact us here at an emergency with your website temporary access: support@bdthemes.com
Best Regards,
Tauhid
Software Engineer at BdThemes.
Hi, the ajax search drop bar customizations don’t do any effect.. Also I can’t translate the heading and etc of ajax drop bar even tho I cahnge the strings using Logo Translate
Hi, Issue solved, please wait for next update. Thanks
Hi, the strings still cannot be translated
Hello invisib,
We are really sorry for the late reply.
We need to investigate it on your website.
So, please contact us here at an emergency with your website temporary access:
support@bdthemes.com
Best Regards,
Tauhid
Software Engineer at BdThemes.
Hi, I need to deactivate my license from my another domain (not in use anymore), I can’t do it on your site. Can you please do it manually on my behalf?
Hi, We already did it.
thanks
Welcome
I use your accordion widget plugin. pagespeed.web.dev shows this error about it
https://ibb.co/C99Wf1YHello @masodmasod,
Sorry for the late reply.
Thanks for your great observation and feedback.
We have fixed the issue, you will get the solution in the next update.
Best Regards,
Tauhid
Software Engineer at BdThemes.
Hello @masodmasod,
Sorry for the late reply.
Thanks for your great observation and feedback.
We have fixed the issue, you will get the solution in the next update.
Best Regards,
Tauhid
Software Engineer at BdThemes.
If i download it at codecanyon i get 7.6.0, If i update within the website with the plugin activated i get 7.5.3 (yesterday) What is going on?
If i do a compare to the both they 99.99% the same except 2 css files and one js file and one php file( version number)
Hi, I think there have a small glitch to write version number. Actual version is: 7.5.3
So how are you gonna correct this as version 7.6.0 is not the same as version 7.5.3? They have different code changes!!!!
Hi, could you please deactivate all my licenses. I am migrating to new web and hosting and starting from scratch. Thank you
Hello @misiak007, Sorry for the late reply.
Please go to https://account.bdthemes.com/login
Just register first and then login into your account. After that, you will be able to see your product information and manage them.
The Knowledge-Base will properly help you to manage your personal BdThemes Account: https://bdthemes.com/knowledge-base/element-pack/new-user-account-dashboard-management-bdthemes/ You can also learn it from this video: https://www.youtube.com/watch?v=S_Ej3bjvt1A
#REMEMBER IT: You have to REGISTER FIRST then LOG IN to your account.
Thanks for understanding.
