22682 comments found.
Hello!
We have your plugin as a bundle (extended license) in our Impreza theme.
Could you provide the old WPBakery Visual Composer 5.1?
Thanks!
Hello, Kindly drop us a message via the profile contact form, so that the support team can share the version with you.
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For the Accordion element would you guys consider adding an empty “Default” option for the Alignment: https://a.cl.ly/NQu5bRgK
The default option could then use the is_rtl() function and correct set the direction based on the current language.
That would make things a lot easier for multi-lingual sites.
Thank you for considering!
- AJ
Hello, Thanks for the suggestion. I will add this onto our list so that it can be checked further.
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Hi, I purchased this 2 years ago so I have regular licance but I cant active this on my page . Could you please help me_?
Hello, As the plugin is purchased via codecanyon, in this case, you should import the license into your WPBakery account. To do so, you can login into: support.wpbakery.com/login If you are not sure about the login details, then use the reset password option and use the email id associated with your codecanyon account. Once logged in, navigate to licenses page and click on “import it” option at the bottom of the page. It will then prompt you to login into codecanyon to complete the import. You can then activate the plugin license as per: https://wpbakery.com/video-academy/activate-wpbakery-page-builder-wordpress-license/
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Hello, I am currently using WPBakery 7.0 with the Woodmart theme. However when we update our server to PHP 8.2 it causes high CPU load. In Query Monitor I can see that there are many depreciated functions used by WPBakery.
Do you plan on updating it to match the PHP 8.2 standard?
Thanks,
Hello, The WPBakery Page Builder is compatible with PHP 8.2. We have improved the compatibility in the recent release. You can check the release log here: https://kb.wpbakery.com/docs/preface/release-notes/
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Any chance you could add an option to the Charts to disable animation or control the animation speed (with 0 disabling the animation).
Thanks!
Hello, I will add it onto our feature request list to check addition of option to disable the animation on charts.
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When viewing a page created with version 7.0, the Current Template may be blank.php instead of the specified template.
Hello, Please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
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Hi, I have purchased a license a while ago and it is not attached to any site at the moment. When i login to WP Bakery management interface it shows the license but support is not active. I don’t understand, do I need to pay for support and keep it active at all timed to have the purchased license to be attached to a website I want? https://imgur.com/a/XAN51Aq
Hello, The purchased license is valid for lifetime. If the license is not already activated, then you can activate it as per: https://kb.wpbakery.com/docs/getting-started/activation/ Renewing the support tenure allows contacting support team incase any issue is faced. It also ensures access to features such as template library access.
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Hi the tutorial you mentioned does not correspond to the current interface of your system. There is no dropdown. I see only this: https://imgur.com/a/XAN51Aq <be> It says “not activated” with option to activate as indicated in the link posted. How do I activate it?
Hello, The dropdown will be available if you follow the activation steps under your site dashboard: WPBakery Page Builder -> Product License -> Activate. Please make sure that you are logging into the account: http://support.wpbakery.com/ using the email id that was used for purchasing the license.
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Hi WP Bakery-Team, I bought WP Bakery through your site and I have the license key. Now I’ve switched back to a theme where I want to use WP Bakery and enter the license key, but I don’t have the license activation tab as in your video. There is only a notice on my dashboard “Hola! Would you like to receive automatic updates and unlock premium support? Please activate your copy of WPBakery Page Builder.”, but when I click on it, the message appears: “Sorry, you do not have permission to access this page.” The URL in your account says “Not activated”. What should I do? Thanks a lot
Hello, The issue can occur if the product license page is disabled by the theme. In this case, you can get in touch with the theme support and get rid of the code used to disable the license page and get it back. Once done, you can then activate the page builder license as per: https://kb.wpbakery.com/docs/getting-started/activation/
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Hello, I believe this to be a bug. Using version 7.0 and Wordpress 6.3.1.
For image gallery when I choose “On click action: Open Lightbox” the image actually opens like it’s a new link (like if I had chosen the option “Link to large image”). It changes the URL to the image URL and the only way to get back to the page the image was on is to use the back button in the browser. It does not open the image in a lightbox (modal/popup).
The setting “Link to large image” does nothing. The images are not clickable at all. Choosing “new window” or “same window” makes no difference.
Hello, We tested it on localhost and the lightbox option seems to be working fine in the image gallery. The issue on your setup might be due to some conflict with lightbox script due to which it does not work and instead links to a larger image.
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hello, unfortunately after the plugin update, the list of products appears only in one column, despite being indicated in columns, I could ask for more information, thanks
Hello, It might be due to a third party code altering it’s output. Please make sure to check it by deactivating rest of the plugins except Woo-commerce and WPBakery Page Builder and using a default theme like twenty twenty three.
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Hi, unfortunately after deactivating all the plugins, I found that woocommerce conflicts with Wp Bakery, in addition to the previously identified problem, unfortunately the short description, price etc does not appear on the single product page. The theme supports both plugins
Hello, Please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
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Hi, I am having an issue where the Image Gallery does not work. The images does not appear but it appear at the editor. Please help
Updates: I also noticed that when I add another element which is Image Carousel and add some image, in same row, only then the images in Image Gallery appear.
Hello, Please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
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Hello, In version 7.0, the “vc_gitem-zone” CSS bug that loads photos in the background is still not fixed. There is an extra space before the ”!important” image URL Screenshot : https://snipboard.io/DjslKv.jpg This is a big bug that needs to be fixed. Thanks Pierre
Hello, Are you referring to an extra space character between “)” and ”!”? When we try checking it on localhost it seems to be rendering a single space character.
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Hello, As we are unable to replicate the issue on our setup, please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
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Thank you but if you start from a Wordpress file without any plugin and you create a grid from “WpBakery > Grid” the background images of the articles will not be displayed. Hopefully this will be fixed in the next WpBakery update.
Hello, We will be glad to fix the issue once it is identified as a bug. However as suggested previously we are unable to replicate the issue when we add grid such as post grid on a new localhost setup. The login access of your site will help us to check the grid setup on your site and hence to replicate it on ours, to investigate the issue further.
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I just bought a license and it is not showing in https://support.wpbakery.com/ i can’t even open a ticket because its asking me to buy support!
Hello, As the license is purchased via codecanyon, in this case, you should import the license into your WPBakery account. To do so, you can login into: support.wpbakery.com/login If you are not sure about the login details, then use the reset password option and use the email id associated with your codecanyon account. Once logged in, navigate to licenses page and click on “import it” option at the bottom of the page. It will then prompt you to login into codecanyon to complete the import. You can then activate the plugin license as per: https://wpbakery.com/video-academy/activate-wpbakery-page-builder-wordpress-license/
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Hi,
Will you be integrating AI into WPBakery in the near future?
Thanks,
David
Hello, Yes, we do have plans for such integration.
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Hi Rohan,
Thank you for your reply. Do you have an approximate time for when you will release the AI integration? Presumably shortly, as some of your competitors have integrated AI into their page builders already.
David
Hello, We are in early stages of such integration. We can notify you once it is ready.
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pilscedubd.com is currently unable to handle this request. HTTP ERROR 500
Hello, Please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
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This is not a valid purchase code why
Hello, If you are referring to the purchase code of plugin, then you can activate the plugin license using it as per: https://kb.wpbakery.com/docs/getting-started/activation/
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Hello, this code: body .wpex-vc-row-stretched, body .vc_row-o-full-height { visibility: visible; } has been appearing for a few days on mi pages and I think it is caused by your plugin but I cannot solve it. Any advice about it? The site in question is https://www.aircare.it/servizio-misura/ thanks in advance for your help
Hello, It looks like some CSS code which is added via the wrong file. This CSS code is not from WPBakery Page Builder plugin as class .wpex-vc-row-stretched is not used within the plugin. We suspect it might be from the theme or a third party plugin that is adding it.
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Many thanks!
URGNET!!! Hi, I bought a license on your site but it doesn’t show up on the licenses dashboard and I cannot open a ticket. I already sent you an email. Please advise
Hello, Can you please share the email id that was used for purchasing the license, so that we can locate the order to check the issue associated with it?
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Hello, Thanks for sharing. I have emailed you the details of the issue and it’s solution.
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Latest update (7.0) seems to be missing most of its files. when I attempt to upload and install wp can’t find any valid plug in files
update: I’ve found the only way to reliably update is to download the newest files manually from here and then replace the plug-in in the wp files directly via FTP. workable but very much not ideal.
Hello, If there is still any issue, then please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
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Hello, Windows is flagging the latest download version as a virus???
Hello, The current version is tested for any malicious code and there is none in it. It is also being reviewed by envato before approving it. The flagging at your end might be a false trigger by the anti-virus that is being used.
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