Hi phillencolin,

Thank you for choosing Filter Everything PRO.

The resolve the first issue please check this page – https://filtereverything.pro/resources/ajax-related-problems/

1) To translate it with the Loco translate plugin or other software if you use a non-English language on your site.

2) To use the Templates Overriding feature https://filtereverything.pro/resources/templates-overriding/ to override the dropdown.php template and replace the string.

3) To use hook ‘wpc_dropdown_default_option‘ if you are familiar with PHP development. Here is an example:

// Define a custom function to modify the default option text
function custom_dropdown_default_option($default_option, $filter) {
    // Modify the default option text as needed
    $modified_default_option = sprintf(__('My custom text: %s', 'filter-everything'), $filter['label']);

    return $modified_default_option;
}

// Hook the custom function to the 'wpc_dropdown_default_option' filter
add_filter('wpc_dropdown_default_option', 'custom_dropdown_default_option', 10, 2);

Best Regards,
- Victor

Hi Victor

Regarding Point two with the naming, that went well. Point the Ajax problem surpasses my knowledge! Can you give me a hint?

Hi Victor, could you help me out with the Ajax problem? I dont have the knowloedge to solve that problem

Hi phillencolin,

jQuery(document).on('ready', function(e){
    bricksInteractions();
});

This is the code you need to insert somewhere on your site, or in some custom JS file. You can also insert it in footer.php between <script>...</script> tags

This should solve your problem after AJAX loads the filter results.

Best Regards,
- Victor

Hi Victor, thank you for you help! This worked now!

Hi Victor, sorry, I was a bit too fast… It is very random, but after selecting a filter it opens up like two popups at the same time and the popup on top is without styling and content. Tried with Chome and Firefox. Have a look for yourself, klick through or reload the page couple of times: https://staging.holycargo.ch/brands/

Hi phillencolin,

Yes, it looks like it is duplicating it, but in general, what you should do, is to find the correct event on the click and replace it with the one that we provided. Since we checked all from the browser.

Best Regards,
- Victor

Hi Victor, I contacted the Bricks developers about how I can find the correct event, this is what I got back:

To solve this issue, the plugin developer should provide an event after each filter response from the server, instead of jQuery ready event.

Example: If the plugin always dispatch an event like jQuery().trigger(‘ajax-completed’) after the success AJAX calls.

Then you can use this code: jQuery.on( ‘ajax-completed’, ()=>{ bricksInteractions() })

Unfortunately I dont know what to do, do you know how we can solve this?

Sorry for all the inconveniences and appreciate your support

Hi phillencolin,

We’ve sent this to the development team and will update you as soon as we get an answer from them. Apologies for any inconvenience.

Best Regards,
- Victor

Hi Victor, thank you very much!

Hi phillencolin,

Can you please send the credentials to the wp-admin dashboard following this document so we can check it? Also, send the place or instruction where have you added the code that was previously presented.

Best Regards,
- Victor

Hi Victor, I sent you everything!

Hi phillencolin,

Thank you for the credentials. First thing first, please use an older version of the PHP like 8.0 or 8.1 but not the latest version as half of your plugins do not work correctly because of it. When you will downgrade the PHP version please let us know so we can continue.

Best Regards,
- Victor

Done!

It seems like you have some prefix issues as well in the filter set.

Best Regards,
- Victor

Hi, yes, I noticed that aswell and changed the prefixes. I tested everything, but the problem still persists…!

Hi phillencolin,

Yes, unfortunately, we couldn’t get to the root of the issue yet, and for all the previous situations everything was working correctly, this is a unique situation, for now on you can disable AJAX and it will work as intended, until we find the root of the issue.

Best Regards,
- Victor

Any News?

Hi phillencolin,

Unfortunately, we haven’t received any updates from the development team regarding this matter. It’s possible that the issue is more complex than initially anticipated, and it may take longer than expected to resolve. We apologize for the inconvenience and appreciate your patience as we work to address this issue.

Best Regards,
- Victor

Hi Victor

My deadline for delivering is getting closer. Actually, I have 2 weeks from now. Do you think we can still get a solution with the developer team, or should I look for an alternative? Unfortunately, I can’t change the way of showing the product details in a popup… And the other problem is that Ajax is a must…!

Hi phillencolin,

Yes, honestly from our side we can’t do much here. As those events are applied from Bricks builder on your elements. And it doesn’t matter which plugin you will use, but if the page will be updated with AJAX those events would need to be reatached again.

It is really worth asking Bricks support, how to reattach all of those events/interactions that were applied on elements after the page is updated with AJAX.

Best Regards,
- Victor

Hi Victor, I am so sorry, but for my client Ajax is a must. I habe to find another solution filtering then… Is it possible to get a refund? Best regards

Hi nickm126 ,

Thank you for choosing Filter Everything PRO.

You need to download a plugin file from here and install it via the admin dashboard please follow this instruction – https://filtereverything.pro/resources/installation/ Uploading via WordPress dashboard

Do not forget to activate the PRO version in plugins.

Best Regards,
- Victor

Thank you, I have now downloaded the PRO version. Unfortunately it is saying the license key is incorrect. My Item Purchase Code: 94cd3836-bc0e-4819-bd03-636c27d218d9

Please check this page about common license key issues – https://filtereverything.pro/resources/license-key-issues/

Best Regards,
- Victor

Still not working. When I enter the license key it says “Invalid license key. Please enter correct license key.” I have checked with my web host and they have said “The error message is to do with the license key not the server. I have checked the logs and the server isn’t actioning anything when the license key is entered.”

Please can you generate a new license key?

Hi nickm126,

In order to check the issue we would need the following things from you:

1. Credentials to your /wp-admin following this document
2. And your license key.

Please, send all these via PM.

Best Regards,
- Victor

Hi, these have been sent via PM now.

Hi dgdonline,

Thank you for choosing Filter Everything PRO.

1) Please check how to create on sale status filter correctly – https://prnt.sc/DOio3RqGxInL

2) And this is how you can turn it on to show hierarchy – https://prnt.sc/WhIGM5NK5bue (please note that it is working with the checkboxes only at the time, but with future updates it will work with other options)

About this bug, can you send us credentials following this document so we can check it? Also, please provide instructions on how to make this bug appear so we can test it exactly to your instructions and fix the issue.

Best Regards,
- Victor

1) yes we do exactly like that setting. but not working, whatever in page theres onsale product or not, same result https://prnt.sc/HUzVWYjhVhIk https://prnt.sc/xUPCkoTADoxJ 2) ok. bugs is when create new filter and have error, the button for update/publish is disabled. so you need to reload page that means newly created filter gone. button should be active regardless it throw error, so just need to change incorrect value and update/publish no need to reload page.

SS assign invalid value = https://prnt.sc/mO66_iHNfEOG SS error message & button disabled = https://prnt.sc/BolQ4E8bZPsi

1) Did you import those products? Or maybe you migrated the full site? The plugin takes all of the data from the database, so you can try to update any product and check if it will appear on sale or not.

2) Interesting, we just tested it on our side, and here are the results – https://prnt.sc/8q-tb9BAexT- we clicked a couple of times and everything is working correctly. The button doesn’t get disabled, can you check the console perhaps there are any errors since we do not have access to the site to check it on our own.

Best Regards,
- Victor

Can we establish a private session so we can exchange site access

You can follow this document instructions to create credentials and send it to us via PM. (In the 4th step you can find a link to send it to us via PM)

Best Regards,
- Victor

we just sent credential as your instruction, hope got good result

Hi dgdonline,

1) You have a JS conflict with a certain plugin on your site and it duplicates all actions on the Update button. As a result, it becomes inactive. An example of JS errors in the console – https://prnt.sc/xDqBtdt81LyT We can recommend you turn off 50% of the plugin and test the workability in order to find the plugin that causing this issue.

2) On-sale issue – as we mentioned if you go to any needed product put a sale price hit update then delete the price and hit update they will not be anymore on sale status. As they will be changed in the database. So this is a pure issue with products, perhaps after importing, usually such issues are appearing.

Best Regards,
- Victor

i believe using the meta key method was the problem, because using another plugin “Woocommerce Product search” its working smooth, i just enable the on sale checkbox under FH widget (also had onsale checkbox with number of item). https://prnt.sc/PrRFiuQffyfr

your plugin has working smooth except on sale in our case and i see its happen on another customer seen in support comment. since on sale is mandatory i suggest use another method like using woocommerce method wc_get_product_ids_on_sale

Please check on sale filters now if everything is working correctly. We set up a Test filter which you can delete after checking.

Best Regards,
- Victor

could you please refer to the page the test is on?

The filter is set to Any Product Category. So you can visit any product category where there are any products on sale and test it. For example this one https://nss-acd.jitze-sgp.acdtest.com/product/lash-brow/

Best Regards,
- Victor

Hi roge-22,

Perhaps you choose not to correct WP_Query from inside the filter set the setting in the “And what to filter?” dropdown, please try to choose another query hit update, and check its workability.

The second issue that might be in your case is that you didn’t apply those colors to any of the products yet, or try to update the products with the color attribute and update the filter set also.

Let us know if it fixed the issue.

Best Regards,
- Victor

Thanks! There are products in this category that have the colors stored. I’ve also already tried out the WP_Query. I also tried checkbox or dropdown.

Can you please send the credentials to the wp-admin dashboard following this document so we can check it?

Best Regards,
- Victor

Hi pac-nyc,

Thank you for choosing Filter Everything PRO and for the kind words, we really appreciate it.

You can do it with template overriding, more about it you can read here – https://filtereverything.pro/resources/templates-overriding/ for your case you would need to work with the range.php file.

Best Regards,
- Victor

Thank you!

I located the file and the two lines but how can I have it display the dollar sign?

<input type="number" class="wpc-filters-range-min" name="<?php echo esc_attr( $minName ); ?>" value="<?php echo esc_attr( $min ); ?>" step="<?php echo esc_attr( $filter['step'] ); ?>" data-min="<?php echo esc_attr( $absMin ); ?>" />

<input type=”number” class=”wpc-filters-range-max” name=”<?php echo esc_attr( $maxName ); ?>” value=”<?php echo esc_attr( $max ); ?>” step=”<?php echo esc_attr( $filter[‘step’] ); ?>” data-max=”<?php echo esc_attr( $absMax ); ?>” />

Hi pac-nyc,

Well, you will need to rewrite this template to suit your needs and apply your own styles to it. Everything depends on where exactly you want to place that dollar ’$’ sign. Can you show some examples, like a screenshot or anything?

Best Regards,
- Victor

Hi Victor,

I am just looking to add a dollar sign before the value in the price range. see screen shot

https://snipboard.io/HsRVC1.jpg

You can add a span tag with a dollar sign with a margin-right -10px or something close to it and it should do the trick, of course, you would need to add other styles to the span. For example – https://prnt.sc/EToLfQ_lYoSz

In order to add it to the input field you would need to rewrite some code change the input type and use js as well.

Best Regards,
- Victor

Thank you Victor. thats exactly what I need but in the input field. I am not able to code this. Hopefully this will come out in a future update.

Hi centrable,

Thank you for choosing Filter Everything PRO.

Yes, it is possible, but they will work together. For example, if you choose any filter term in one filter it will be checked in the second one as well.

Best Regards,
- Victor

This is what I want it to do but it’s only display one filter set or the other – not both? I have set different priorities on each set too. Could you explain the process to create this?

Hi poolfactory,

Can you please send the link to the page with the issue so we can check it, make sure that you turned on everything and set it all up.

Please note that using the filter ID is not necessary, and with future updates, it will be removed. Instead, you can use the Priority option as ID is only used as a sorting option which filter will be shown first if you are using a couple of filter sets for one page.

Best Regards,
- Victor

Hi Victor,

here is a staging site where you can see the plugin conflict.

https://www.poolfactory.at/1694606101599/produktkategorie/pools/

I can grant admin access if you want.

Update: I played around with some settings and it turns out that by activating Extra Product Option some terms are not displayed anymore in the filter dropdown.

Yes, it seems like we need credentials for this case. Please follow this document to create access so we can check everything on the place.

Best Regards,
- Victor