8705 comments found.
Hello, I have still a open ticket over 2 weeks and nobody help me!!!
Hi,
Refer to our response from over a week ago, and provide requested all info, there is still not admin credentials for the domain name provided by you. Plus impossible to login to your hosting where 2FA enabled.
I’ve responded to the message in the ticket. Please check
Hello I still get no answer of my problem with the AI tools..
“Hello, I’ve set up some words for users who sign up, but after registration, users can’t write. Users are told they have no credit, and when I add credit, users can write, but there is no response.”
Hi,
Open a support ticket with further details.
How can I change the default country from Greenland to USA because, Greenland shows up with ALL social media account signups?
Hi,
In v2.8 it picks up your set default country from registration page in your admin panel, most social media accounts do not set their countries during registration, hence it was listed like that.
OK. Thanks.
I will be waiting on the release of v 2.8. Thanks.
Hello,
Please help with the following in regard to the 2.7 version …
1. I noticed that my customers are not able to upgrade from a small subscription plan to a larger subscription plan? If they can, how is it done, or what is a work around to accomplish the upgrade?
2. I am unable to add words or credits manually to a customer’s account, like in the older versions. I do not see the option in this newer version. How can it fixed or be restored?
3. I noticed that the prepaid plans do not work with Stripe payment gateway. However, the Subscription plans works okay. How do I fix the prepaid plan payment to work with Stripe?
4. Can I integrate my own business merchant account instead of using STRIPE or along with using STRIPE?
Thanks in advance.
HI,
1 – they need to unsubscribe from a plan and then select the one that they want to subscribe. They unsubscribe under subscriptions tab in the top right corner. Soon it will change and they will be directly upgrade
2 – It is still at the same place, admin – user list – view – add credits
3 – we don’t see any issues with prepaid plans, open a support ticket with further details.
4 – I don’t know what are you referring to by your business merchant account
I’m getting error 404 when register using mobile. But if i use PC/laptop, there’s no 404 error when register. What’s the problem?
Hi,
We haven’t seen such issues before, checked our demo and don’t see any issues there as well via mobile device. Create a support ticket with further details to have a closer look: https://berkine.ticksy.com/
I have a suggestion regarding the functioning of the “Maximum Result Length (In Words)” field when generating text. This field always defaults to the maximum value. The problem is that in some fields this value should be e.g. 2000 and in others 200. This value is default for all. Additionally, if the user does not change this value and always has the maximum value, it strongly affects resource usage. I would suggest that these fields in the template should be able to set a default value for a given template, or at least a default value for all and a maximum value for all… this way the maximum value does not have to be the default value.
Hi,
Thanks for the suggestion, but when you will have 200+ templates as some of our customers, it will be an issue for you to set a limit for each template which will in any case get overwritten via subscription plan’s max word limit that users are subscribed to (you have an option there incase if you were not aware).
Billing will happen on the actual generated words, and user can change the limit as needed. Some templates do not take max limit at all as it is not applicable to them, like name generation, or tags generations, etc…
When I click to log in, 500 SERVER ERROR is displayed. What may be causing this?
Hi,
Send us a support request with your ligs attached
Please fix midtrans payment gateway can not add words token.
Hi,
We are checking it, stay tuned
Hi follow-up on ticket #3451764
Pls ignore. We solved by reactivating
Great
帮助中心给我一份，我需要一份安装指南
Hi,
Link is in the zip file you downloaded and in the product description – setup guide.
Hi,
You can ignore that message, these are original standalone ffmepg codecs downloaded from ffmpeg website. Most likely your antivirus is being picky on everything.
Stripe payment gateway supports many payment methods, why can we only pay by bank card?
Hi,
Stripe is being changed in v2.8 update
When will V2.8 be available?
Scheduled for this month, it is rather a big update with a lot of improvements
The demo Workbooks don’t seem to be working properly. Is this a bug? Will it work properly if I purchase it?
Hi,
Yes sure, we are adding workbook filter for all results in v2.8, and we will recheck just in case the main one as well.
hello berkine , thank you for great job ! i have a problem with script it does desactivate it , now im trying to activate and its not working ,i opened support ticket , no respond 2 days ago when you guys has respond to other 20 min ago , please guys give me some attention , i need my lisence to be active in order to script to work , please im wiating , help ASAP PRIVATE TICKET #3455989
Hi,
Sorry for the delays, there were couple idiots wasting our time lately, we are clearing up all cases, stay tuned.
i do understand the pain ! please ignore any not necesary help !
Waiting your reply guys
hello berkine again , guys im not trying to disturb , but im still without any help ! please help ASAP
No need for comments, refer to your ticket
To begin, I’d like to address anyone reading my comment:
After perusing the reviews from these two individuals fallow (mrlaudec)
(rhandallyohan) , I couldn’t help but find them to be rather questionable.
It’s concerning to see individuals attempting to discredit the author based on just one rating and a seemingly fake review.
I’m perplexed by the motivations behind their actions.
I’ve already provided my own review, and if you haven’t done so yet, I encourage you to leave a positive one while also mentioning these two individuals who appear to be engaging in deceptive practices.
I consistently receive timely support, even without an extended license.
In my assessment, I rate the script a perfect 5 out of 5.
Thanks for the support buddy, much appreciated! Don’t worry about them, there are always hypocrites in this world that don’t value one’s hard work. You can just ignore them same as we do.
Hello Berkine, my voiceover doesn’t seem to be functioning well. after creating a voiceover, when i click on listen, it doesn’t work.
I have to click on SYNTHESIZE before i get to hear my voiceovers. But on the demo site, everything seem to be working well.
also i notice some of the voices just get stuck without generating any voiceovers.
Please advice. Thank you.
Hi,
Make sure your cloud vendor didn’t reach any limits, like credit and billing. Otherwise send us a support ticket with further details to have a closer look.
Hi Berkine, Thanks for the quick response.
No i don’t have a cloud billing issue, currently using S3. and i am still able to save and download.
Just those functioned mentioned above, since i got the script that function have never worked. thought it was nothing. until i just tested the Demo site and found out it an issue.
What do you need me to submit to the support ?
S3 is AWS, and is used for storage only in this script. As stated in the product description, for text to speech you need to have Azure and/or GCP account, it sound like you haven’t configured any of them… in the docs we have step by step instructions for both
I am currently using Azure for the text to speech and have added the necessary keys from the admin dashboard. it’s working, the only issue is the problem i mentioned above.
Not sure what are you referring to if your Azure is working?
Hi Berkine, After generating the voiceover and i click on listen, nothing works, I have to click on SYNTHESIZE before i get to hear my voiceovers.
Open a support ticket with access credentials to your server to have a look.
This is what i am referring to https://ibb.co/QfCGsvj
Something wrong in your Azure settings… https://berkine.ticksy.com/
Hello, How to remove VoiceOver from the bottom of the left menu. I’m asking the question here because it seems that tickets are handled rather arbitrarily. With 7,000 users for 2,000 sales of your scripts, it appears you may be dealing with massive piracy. Once this issue is resolved, could you please respond to the tickets and my request? thank you
Open a ticket.
About 7k users, read that comment carefully at least if you want to sound smart. It is not us who have 7k users…
You are not handling the tickets… evidence below.
Say to all closed cases
But as usual, no response. Tickets are for individual requests, but my request is public and could benefit everyone. It’s a bit unfortunate not to address it here.
Hello. Have you forgotten about me again? What’s wrong with my ticket? #3424818
Hi,
Nope we haven’t forgotten about you, you have almost 7K users there, we are checking which one is causing an issue for you.
Please respond to my ticket. Thsnk. You
Hi,
Patience, your ticket is in the queue and will be cleared soon. It is well under our support SLA.
I just want to confirm you do not offer the option of installation as well as customizing this for us? Please advise
Thanks
Hi,
We do offer free installation for Extended license on cpanel/plesk panel environments, also paid installation for Regular license.
But we are not available for freelance work for customization requests.
Also, Is there not an option to do extended support? Or just renew the support portion of the purchase?
Ok, I am looking to purchase the extended license. Which cpanel/plesk panel hosting it best option to ensure best performance and least foreseeable issues? Currently using a2Hosting
You can renew your support after it is expired, default one upon purchase is valid for 6 month, but even at purchase you can get an extended support valid for 1 year.
Any hosting would work, just make sure listed requirements are enabled in your hosting (or can be enabled without any issues)
Hey All, btw y’all are awesome so far on responsiveness so idk what those “other guys” are talking about…
Anyway, I can’t for the life of me find where the”listed requirements” are again… I keep searching but running in circles… sorry…
They are in the first page of the docs, if you go to the product description, you have like for the Setup Guide there, we have our docs publicly available online.
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