8705 comments found.
Hi
I like to report a bug I encountered for the recent version. When a user checkout using Bank Transfer he is directed to a white page and the transaction is not processed. Can you please look into this.
Thanks
Hi,
Open a support ticket with further details. Make sure you have updated correctly with following all steps in the update tab of the docs before creating a ticket.
Hi we already reported it 6 days ago but there is no resolution. Pls chk ticket # 3451764
Check your ticket carefully, we have replied to you 4 days ago asking for cpanel and domain access there, but you never responded to it.
Okay thanks for that. Our server admin have now submitted the needed info.
Hi Sir, Unable to rename the chat title its throwing error.Please find the below snap for your reference
https://prnt.sc/pne583Rtbt89Hi,
Your chats are empty, you cannot rename an empty chat as it is not stored in the database yet, start the conversation first.
how should be Google Redirect URL?
Hi,
It is already listed in the admin panel where you setup google auth. Simply replace YOURDOMAINNAME with your actual domain and that is your redirect url, use that one in your google settings.
Hi, where do I put custom code in the header?
Hi,
You can upload custom css and js files via admin panel.
If you want to place something different, you can do it under resrouces/views/layouts/frontend.blade.php file.
Can you design for the “Monthly Plan” section a $1 prepayment to try out or sign up for a 1 week trial?
Hi,
For feature requests you can use https://davinci.kampsite.co/
1. If “New User Email Verification” is enabled, verification letter is also automatically sent to the email for those who registered via social networks. It would be nice to not get such an email for those who sign up through social networks. This verification letter only needs to be sent for those who register via email.
2. Am I the only one with this issue? In v2.7 if I try to open Workbooks (in Documents) by selecting workbook from the drop-down list, nothing happens and workbook do not open. Tested it in the demo version too.
3. Word “Task” doubled in: Documents -> All Transcripts and in AI Images -> Lightning Style https://prnt.sc/2l4CIhQR13PM
Hi,
1 – we will consider that
2 – we will check that in the future update, demo has too many randomly created workbooks
3 – They are different meanings and purposes
Hi, This is regarding Paddle payment gateway. since many of the users mentioned they are not able to see event tab under developer tools it’s because event tab was available on the old version, On the 8th of August, Paddle launched a new platform called Paddle billing. All events you mentioned in the documentation are not available in the new version, Please update the document accordingly
Hi,
There was only 1 comment where someone mentioned that they cannot see paddle events on their accounts. We have checked our paddle account, webhooks and events are still there and didn’t go anywhere and it is the same interface, at least for people who were using paddle before may be….
https://ibb.co/jDsyGQPYou can try setting up notifications as shown here, and it is very simple in case is that is how they changed their webhooks to be for new users:
https://developer.paddle.com/webhooks/notification-destinationsHi, How do I remove Spanish option from top right hand corner of the user’s account?
Also, when I updated logo, it updated only for users it didn’t update in the admin dashboard. Can this be fixed?
Hi,
Refer to the Translate tab in the docs
There is no issue with logo, clear your browser cache
I use IDR currency for pricing, where $100 = Rp 15000. When I price my plan with >Rp 1,000,000 (7 digits).. this will get error when checkout. But if I set the price to Rp 990,000 (6 digits) it works fine. How to fix it?
*$100 = Rp 1,500,000
Hi,
Open a support ticket with further details to have a look
Do you offer paid services with regards to having this installed and configured? Thanks.
NM: Just read your support page. Would love to explore that if you ever do plan to offer those services.
Hi,
Yes we do, for further details you can contact us via our profile page
That’s great! I’ll contact you there. Thanks!
Thanks guys. I upgraded my license and sent over cpanel info via ticket #3487439.
Ok
—
Hi,
I created a pricing plan, then as a user tested it and have below questions:
1.On the front end page when I click subscribe it doesn’t take the user to the payment page, it takes the user to register page, user registers and then they need to find where to pay and upgrade from within their account. Am I missing something or is this a bug? The user should be taken to the payment page when they click on subscrobe button on the frontend page pricing section.
2. I want to offer 3 tiers of pricing but in each tier the user can try for free for 5 days. Is this possible currently?
3. If we want to change the frontend page and instead connect separate sales page, how the pricing section will work? Should we take URL of each pricing payment section and include it as links within buttons?
Thanks.
Hi,
1 – It is built like that, frontend for information only at this point
2 – depeds on you payment gateway and subcriptionplan ids, it is not set at the script level
3 – you could, bit it will be valid for registered users
I couldn’t understand the first one, so users will always need to register and then upgrade from their dashboard or it can be set up so that they pay for subscription when they sign up?
Correct, at the moment it is like that
I saw it is one of the planned features to be able to request payment from landing page. When is it planned for? is there estimated time?
Hi,
I am interested in option to whitelabel – AND – iframe this into my custom crm. I know it was asked about 30 days ago roughly but not sure if there is anything on the roadmap going forward. Use case is I have 2 of my own custom crm platform that is being built out. I would have enterprise CHATGPT/OPENAI (and whatever else is needed) in place. Since they pay me for my platform services, I would include upsell membership access to have this added as a tool on their toolbar/sidebar.
I hope this makes sense.
Thanks
Hi,
We are not sure of what was asked but you can whitelabel it easily, integrating it into your iframe would be up to you.
Hello, in order to generate images, do I need to pay for the API? Where to edit the contact buttons, privacy policy? The contact button redirects to the privacy policy. thank you
Hi,
Yes, both openai and SD charges you for image generation. You can edit privacy pages in admin panel – frontend. Contact is page is coming with the next version
Microsoft365 OAuth login
We have Microsoft365 Education plan for our students and all our systems are integrated with it for authentication. Do you have M365 oauth/openid authentication? If not do you have documentation to create it myself Thanks
Never heard of it, you can google for official documentations…
Sorry I meant Azure AD Oauth2.
No, we don’t have plans for that
Hello Berkine,
I’ve observed that when a client logs in using Twitter authentication, they are directed to the dashboard, even if they aren’t registered on the platform. They also receive a verification email.
However, when they click on the verification email, it leads to a 404 error. Despite this, the client still gains access to the dashboard.
Also can’t find in the documentation how to add google login Authentication.
Hi,
You are letting users to authenticate via social media and asking them to verify their email addresses separately? Not sure where is the logic in that, they use their social media account to avoid registrations and dealing with email verification, hence is the value of social media logins in the first place…
Social media logins will never require a email verification as they already verified their emails with social media providers, and sent activation link will not be valid for them…
Hi Berkine, After signing up with twitter, an automated message is sent to their email address associated with the social login. When they click on the verify account message, it redirect them to a 404 error page.
We will address that in future updates
Pre-purchase question
Do you have UPI payment gateway? I’m planning to launch for Indian students customers to help in their studies
Hi,
Not yet, it will come soon, we have razorpay and paddle/stripe meanwhile that you can also use.
its when be free chat gpt not work?
Hi,
I’m not sure what are you asking, you might want to rephrase that properly
When I use any Social Media login, it shows the me and other persons that signed up is from Greenland. Also the email address of those persons are not showing. This is a major problem, as billing will always fail, and who will you send transactional emails to?
Hi,
Email is the first thing that is recorded when logged in via social media. Country is purely optional, hence it remains as Greenland, there is no added value for knowing person’s country and it is not pulled from your social media account as often people don’t fill their countries in their social media accounts. You can test Twitter login via our live demo, we have activated Twitter recently.
OK, I just thought that I was doing something wrong. I was just going to do a reinstall. LOL! Thanks.
Please help with PRIVATE TICKET #3454494
Hi,
Patience, all cases will be addressed based on the Support SLA stated above. No need for sending comments after opening a ticket, it has zero influence on the order of the queue and will not be prioritized before the rest, it only delays the process for the rest as we always clear the comments first.
“omosayansi started the conversation 6 minutes ago”
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