8705 comments found.
hello, I sent a ticket but no response yet. i get a server error whenever i try to save financial setting son my dashboard
Hi,
There is no need to ping us via comments if you opened a ticket 16 minutes ago. (you are basically posting comment after 2 minute after your ticket was opened)
“henyholla started the conversation 16 minutes ago”
We will get back to you based on the queue within 1-2 working days (we have up to 5 days to clear cases as stated in the Support tab above). All cases are cleared strictly based on the incoming queue.
Hi,
Let’s imagine the situation:
1. The site uses Stripe
2. There is a free trial package, its validity is one month.
3. After this free trial package expires, the user can unsubscribe from this free trial package and resubscribe again, and so on ad infinitum.
P.S. I just did a test with my test account with a free trial package, in which I reached the end of the trial period.
Here is the screenshot : https://snipboard.io/hUs043.jpg
This is a huge hole in the system. Please fix this!
Hi,
Your listed situation is not correct to start with, there is no option to setup a free plan valid for only for 1 month, as stated in your image it a monthLY plan, hence will be renewed automatically every month and valid forever for free until they subscribe to a better plan. You can either avoid creating free plans if you are afraid of providing free credits to your users to test, or set it up to be very limited from feature and credits perspective so that they will be motivated to upgrade.
In the near future we will introduce an option to setup free plans valid for set days only, and they will not be able to re-apply for that.
Hi,
Do I understand correctly that you want to say that at the moment it is impossible to create a free trial package for a period of one month and which could not be renewed and used again after its expiration?
Free trial package is not limited per 1 month. It is simply unlimited, hence the name free.
Limited time free trial package will come in future updates.
I created a ticket. But no response. Its 4 hours passed. But I see You reply from comment.
Hi,
Your support case is still under our SLA time, don’t worry. We have plenty of time still as stated in the Support tab above. Your case will be cleared based on the queue. Average waiting time is around 1-2 days.
I think I found a bug, Every time you update the custom template, the script adds the cy5gy-icon class to the icon field in addition to its existing value. To prevent this, you need to modify the script to first remove the existing class (if any) before adding the new class.
The issue likely occurs in the store and update methods of your CustomTemplateController
Hi,
Don’t spam comments section, create a ticket for supoort requests with all details. We don’t provide support over comment section
Follow the advice above
okay thanks, I was just trying to help. I updated the code myself and it works great.
Great, you can share it via support ticket as well so that your changes will remain intact in the next update. Comments are for generic or for presale questions.
Can you add CKeditor 5 or something like that to the script?
There is already one WYISWYG editor in the script, for feature suggestions you can use https://davinci.kampsite.co/
thank you okay, I mean to enhance the options but I guess its pretty much the same.
Hello,
many terms remain untranslated, I think for example of certain terms in the subscription. How translate it ? (All terms was translate in fr.json)
The € symbol does not appear, and will it be on the right?
There is a layout issue since the last version (Sign In Sign Up) does not appear properly. On this subscription page, I also have a problem with the ‘subscribe now’ button. How can this be properly corrected?
If we don’t use the images for example, the number of images remains available to the user and in the subscription tools. Is that normal?
thank you
Hi,
Send a support request with missing translation at https://berkine.ticksy.com/ and we will address them.
Euro symbol is there, change in the finance settings.
No issues for login pages, make sure you screen view is 100% on your PC, otherwise send a support request with screenshots and further details.
Open a support request with further details.
I have a question about the custom template, so I figured out that in the custom prompt answer you put: ”###input-field-1###” to reference that for the OpenAI API chat call, but does that also work for the text field input like this: ”###textarea-field-1###” because I’m trying to do it but it comes up in the output of the text. Also so the second following input field we do like this: ”###input-field-2###” I don’t see this in the documentation?
or can you point me to the documentation on this please?
Hi,
Don’t include random input placeholders (there is no such thing as ###textarea-field-1### in the script for a field value), watch the demo video in the product description, there we show a live demo of the custom template creation with explanation of each field.
why you’re not including midtrans payment setup on documentation? I need that to provide midtrans gateway to my users.
what URLs I should use on Midtrans settings? Payment Notification URL* Recurring Notification URL* Pay Account Notification URL* Finish Redirect URL* Unfinish Redirect URL* Error Redirect URL*
Hi,
We will include midrans in the docs over this weekend.
stripe making ERR_TOO_MANY_REDIRECTS payment failed, any suggestion?
Hi,
Haven’t such before, refer to stripe’s official documentations to learn more about it, or contact their support team to understand what is about.
Tell me please, do you plan to add the ability to use the creation of your own templates and prompts in the client side? So that the client has the opportunity to add his own prompt, which he can use in a template or in a chat.
Hi, yes we do.
1. Are plans on recurring payments ?
2. is possible that user must have to add payment details for free trial and then auto subscribe to selected package.
3. Is it possible to give discount on first purchase and next on regular rates.
Hi,
1 – it is already there
2 – at the moment no
3 – promocodes are only for prepaid and lifetime plans, refer to product description
Chat with Pdf.It is A new feature that can help researchers and students
You can list it here if you want: https://davinci.kampsite.co/
chat with pdf feature available ?
Provide more details…
How do I connect an app with Firebase. on the other, how do I customize the partners?
Hi,
We are not familiar with firebase.
For partners part you can edit it under resources/views/home.blade.php directory
Do you still provide paid installation support? Will be purchasing it now. Thanks!
Hi,
Yes we do, it is free for Extended license. For regular license you can contact us after the purchase to discuss the details.
How much is your paid installation fee so I can check if it’s worth to buy the extended version instead? Thanks!
Total price will be almost equal, so not much difference. For further details you can contact us via our profile page.
Hi Berkine,
I believe you’re doing awesome and your team as well.
I noticed when i added the twitter social login, when i click on login with twitter i get 500 SERVER ERROR.
How do i fix this. Thank you.
Hi,
Refer to the documentations, we have updated the Twitter social login setup instructions there.
Presale Question: For the affiliate system, does my Users get paid monthly every time their referrals renew their subscriptions?
Hi,
Yes you have this option as well, you can either set it as first payment or reoccuring payments
Hi, as an admin I am subscribed to one of the plans where it should manage the Chat with GPT-4 and the templates with GPT-3.5. This is how i set up this plan. Now, the template seems actually managed by 3.5 but i am also quite sure the Chat are on 3.5 too. I can see from the very fast speed and from the answers quality. Also, when i ask my chatbot to tell me which version of GPT he is, he answers GPT-3. Is this an error or I do something wrong? I’m sure of my settings, because it is very simple to set up and i am quite sure it is not working.
Hi,
You can check backend code, starting from v2.7 update, AI Chat is using either GPT3.5 or GPT4 depending which one you set in your subscription plan. Asking chat on which model he is using will not provide you an answer as all their information is up to Sep 2021, no GTP3.5 or GPT4 existed that time and it will always return a response as GPT3 unless connected to the internet (a feature that will come soon)
as I told you, for this plan i set up GPT-3.5 for templates and GPT-4 for AI Chat. I don’t have evidence but i really think the AI Chat is on GPT-3.5 anyway. I guess this from the quality of the answers (easy to recognize it i think) and from the speed. GPT3.5 is very fast, where GPT4 is slower. Now, what you mean with check backend code?
GPT4 is not that slow for text streaming, we have tested in during update development. If you are good with PHP you can verify the backend code if you have doubts about which model being used for AI Chat. It is stated in the ChatController
Are you aware that images generated don’t have pagination in the latest version? Or is it an error in my installation?
Hi,
There are no pagination anymore, instead there is an infinite scroll with auto download and populate to save users bandwidth and improve overall performance experience. Simply scroll down and if you have more images it will download them as you scroll.
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