Hi brael,

You can choose the needed sorting order from a filter set settings for a needed filter – https://prnt.sc/PKONKI3P1P1Q

In general, there is no support for accounts whose support period has expired following the support policy

But we can help you later after all requests from accounts with valid support periods are processed. It may take some time – days or weeks.

If you want to get it faster, please extend your support period and this request will be processed in the first queue for supported accounts.

Best Regards,
- Victor

Hi Feliperaja97,

Can you please send the credentials to the wp-admin dashboard following this document so we can check it?

Best Regards,
- Victor

Hi i make a manually backup and send you the access

Hi Feliperaja97,

We have checked the site and you have some URL prefix issues, You should not use the same URL prefixes as attribute or categories slugs, they all should be unique. In order to proceed and fix it all more likely that all of the filters will be lost. When you are ready for it, let us know so we can start fixing it.

Best Regards,
- Victor

Hi Igor_Shyshka,

You can use this function:

/**
 * @return array|false all selected filters or false
 */
flrt_selected_filter_terms();

Best Regards,
- Victor

Can we connect to Google Meet? We need to sort this out ASAP.

Hi suchi5,

Thank you for choosing Filter Everything PRO.

Unfortunately, we are not using Google Meet to provide support. If you choose in the filter set set hide filter and hide empty terms If on the page there are no posts with those filter terms it will simply hide it all. Please check those settings in your filter set settings – https://prnt.sc/-F9FH4-HfIxm

Also, make sure you are using the correct WP_Query in the “And what to filter?” dropdown inside the filter set settings.

And what exactly do you need to filter on the presented category page? There are no visible posts to be filtered.

Best Regards,
- Victor

Hi Funkwarrior,

You need to turn on this option in the Filters -> Settings -> Experimental – https://prnt.sc/iX-Lgz-5RiDl and use the shortcode [fe_open_button] for the filter button on the needed pages. More about shortcodes can be read here – https://filtereverything.pro/resources/shortcodes/

Best Regards,
- Victor

Thank you Victor, sorry I must have read docs carefully before asking support! Have a nice day!

I have created a custom post type and added the filter everything to the sidebar widget. I am looking to style that so that I can change font type and colour but cant see any options for this. Hope that makes sense.

thanls alan

You can use brwoser tools and inspect the needed elemnt and change their styles. For example like the filter title – https://prnt.sc/7HQMBZjIqciE and we add the needed CSS in the Filters -> Settings -> Experimental -> Custom CSS:

.wpc-filter-title {
    color: red;
    font-size: 40px;
}

Best Regards,
- Victor

many thanks I will give this a try

Hi deepcoding,

Thank you for choosing Filter Everything PRO.

Please send the link to the page with the issue so we can check it.

Best Regards,
- Victor

Can you please send the credentials to the wp-admin dashboard following this document so we can check it?

Best Regards,
- Victor

Done

Hi partnersrrc,

Thank you for the credentials. The issue you are facing is not connected to our plugin at all. We have deactivated the plugin and those errors still appearing, They are related to this code:

const screen_size = window.innerWidth;

if (screen_size < 900) {
    var filter_close = document.createElement("img");
    filter_close.src = "http://petsware.co.uk/wp-content/uploads/2022/01/x-mark-24.png";

    const appendChildren = document.querySelector('.inside-left-sidebar #block-14');

    appendChildren.appendChild(filter_close);

    const mob_fil = document.querySelector('.cstm_mob_filter');

    mob_fil.onclick = function() {

        document.querySelector('.is-left-sidebar').classList.add("cstm_filter_active");

    }

    const trigger_filter_close = document.querySelector('.inside-left-sidebar #block-14 img');

    trigger_filter_close.onclick = function() {

        document.querySelector('.is-left-sidebar').classList.remove("cstm_filter_active");

    }

}

More likely this is some type of custom code, that cannot find some element by its class/tag.

Best Regards,
- Victor

Hi csavinell1,

Thank you for choosing Filter Everything PRO.

We would recommend the quick start guide – https://filtereverything.pro/resources/quickstart/ Also, please make sure you choose the correct WP_Query from the “And what to filter?” dropdown in the filter set settings.

Best Regards,
- Victor

Ok, thank you for your feedback. I’ve just sent them through private message.

Thank you for the provided access.

We have enabled the debug logs to find all of the errors. The fatal error that appears is that there is not enough PHP memory:

PHP Fatal error:  Allowed memory size of 536870912 bytes exhausted (tried to allocate 20480 bytes)

Currently, it is set to 512M we would recommend you contact hosting support to increase this PHP memory up to 1024M. In PHP, there is a directive that increases memory, but it does not have a higher priority than the system directive. Therefore, hosting support is needed here.

Best Regards,
- Victor

Thanks for the tip. I’ve just contacted hosting support, I will let you now soon.

Hello Victor. Please tell us what z-index/css should we use so that the mobile modal filters will display above WhatsApp icon >> https://ibb.co/whCGYQD . URL: https://sigmapack.weblikepro.ro/categorie/shop/?cmp_bypass=clona . Thanks!

Hi weblike,

We would recommend setting z-index for WhatsApp and cart icons to 10 like we did here – https://prnt.sc/-Gex9P0U7wiv and this is the result – https://prnt.sc/OEBvCOsoaeuS

Best Regards,
- Victor

It works. Thanks!

Hi customlogoshop1,

Unfortunately, the numeration will be as many products as you have, and if you use an option for variation or not, you will still get the same number of products. Because you do not display variation products as one product you display all variations separately so the option for variations is not working to provide the correct number. That’s why there is an incorrect amount of products.

Best Regards,
- Victor

Any way to customise it to display number of variations do you think? Just creates confusion on the website. Other leading brands seem to solve this issue such as clothing websites etc

Well, the sites that we had experience with, they all show variation products as one product, only when you click on it you can choose any variation. Or they simply use single products if they want to display everything correctly. That’s why they have the correct amount. But in your case, hard to tell, We can make a request to the dev team and see what information they can provide on this matter.

Best Regards,
- Victor

I have been trying everything, and in this link that I show you, I only have two active plug-ins, ACF PRO and your filter plug-in, nothing more, so that there can be no conflict with anything. https://staging7.mejorviajando.com/filtro/continente-africa-or-america/

I have tried it with the FSE Greenshift theme, with the Twenty Twenty-Three theme and now I have it with the Twenty Twenty-Two theme. And it looks exactly the same, from what I understood that it was a problem with your plugin…

In fact, searching through comments I already saw a user two months ago richard_repetebox who also commented the same thing about the aspect of FSE issues… (Furthermore, the chips are seen vertically…)

The request has been duly noted and added to our list of issues to check. Our development team has been notified and we will keep you informed of any updates as soon as we receive them. Thank you for bringing this to our attention. We appreciate your patience and understanding in this matter.

Best Regards,
- Victor

Perfect, thank you and I’m looking forward to it.

Hi hakank1,

Thank you for choosing Filter Everything PRO.

“Add a filter through a custom property made in a WooCommerce product”

Can you please explain what you mean by that? Or even better send a screenshot of that “custom property” and in which way you implemented it. So we understand more clearly and provide some information on it.

Best Regards,
- Victor

Hi brulincleaningsolutions,

Thank you for choosing Filter Everything PRO.

Issue One

Can have a couple of reasons: 1) The names you are using are incorrect, better use (value : property) in such cases in ACF. 2) You didn’t apply it to any posts. 3) URL prefix conflict try to change it from the Filters -> Settings -> URL Prefixes.

Issue Two

When you are changing names in ACF custom fields (their meta key) delete them and so on, ACF does not delete them from the database, and it does not change meta keys in the database as well. The reason why everything is working if you create a new custom field is because it has a unique meta key that was not already in use. You need to either clear the database from unused custom fields or create a new custom field with a unique meta key.

Here is an example: 1) Create an ACF field – https://prnt.sc/AvWNTdWZ1yjp 2) Apply it to some posts and check the database – https://prnt.sc/Qkkg_9V8zPSu 3) Delete ACF field – https://prnt.sc/2G2Izxy5E9dl 4) Check the database again – https://prnt.sc/AjvuLvqUtXga

Those are all of the issues that are happening if not working with ACF carefully. Our plugin takes data from the database, so that’s why you might see some weird data that you already “deleted” but in reality, the database has all of the “deleted” data.

Also, what is the meaning of filter 2(XYZ) filter 2.1? Send a link to the page with issues and screenshots of how you create those filters 2 and 2.1 and so on.

You can remove it manually from a database or use any plugin to clean them.

Best Regards,
- Victor

Here is what you can do, add to your wp-config.php file next code:

define( 'FLRT_QUERY_TERMS_SEPARATOR', ':' );

It will change the separator in the plugin from ; to : and check if everything will start working correctly.

Best Regards,
- Victor

Hello Victor. Thank you for that. After this fix everything seems to work perfect. Is there any solution to prevent such issues without having to rely on support each time? I’m planning to buy more licenses for next projects.

Many Thanks.

Hi simon_skybox,

Well, as we mentioned this is a setting in the server or in WP that the query separator is using ; but it should not use it, so you need to find out how to change it. This is a very rare issue and actually, you are the second person with such an issue of all time.

Best Regards,
- Victor

Hi ProdbyDaan,

Currently, not all “Load More” functionality is supported by the plugin. Some of the plugins for example – https://wordpress.org/plugins/load-more-products-for-woocommerce/ already have this compatibility. We are continuously working to expand the list of supported plugins that have “Load More” (Infinite Scroll) and other functionality to be 100% compatible.

So as a workaround, you can use this plugin, and everything will work correctly.

Best Regards,
- Victor

Do I have to set up something special in the Plugin, installed it, default settings, but i doesnt work too.

Yes, you need to add some settings in the plugin – https://prnt.sc/XYY3-qHPEn6Q here you can find more information – https://docs.berocket.com/plugin/woocommerce-load-more-products?utm_source=wordpress_org&utm_medium=plugin_links&utm_campaign=BeRocket_LMP#selectors

Best Regards,
- Victor

Hello Ben

Thank you for using the Filter Everything PRO.

Please, provide me with credentials to your /wp-admin in accordance with this document and with any evidences that our plugin uses too hude SQL-queries or stores too big data.

Because all SQL-queries are optimized and the plugin uses internal cache to make its work as lightweight as it possible.

Thank you. Regards.
- Andrii.

Hi thomas6791,

Thank you for choosing Filter Everything PRO.

Can you please send any screenshots and links to the page with the issue so we can check it? The description is a bit confusing.

Best Regards,
- Victor

Hi thomashubscher5,

Thank you for choosing Filter Everything PRO.

There is the possibility to use the ‘wpc_terms_before_display’ hook to sort terms to your needs via code modifications. More information can be found here – https://filtereverything.pro/resources/hooks/#terms-before-display-hook

Here is an example of the code:

add_filter('wpc_terms_before_display', 'wpc_sort_terms_as_needed', 10, 2);
function wpc_sort_terms_as_needed($terms, $filter){
    // pa_color - is desired taxonomy
    if ($filter['e_name'] === 'pa_color') {
        // Define the custom sorting order
        $customOrder = array(
            'red',
            'blue',
            'green',
        'purple'
        );

        // Create an associative array to store term objects
        $termMap = array();

        // Populate the term map
        foreach ($terms as $term) {
            $termMap[$term->slug] = $term;
        }

        // Sort the terms based on the custom order
        $sortedTerms = array();
        foreach ($customOrder as $slug) {
            if (isset($termMap[$slug])) {
                $sortedTerms[] = $termMap[$slug];
                unset($termMap[$slug]);
            }
        }

        // Add any remaining terms to the sorted array
        foreach ($termMap as $term) {
            $sortedTerms[] = $term;
        }

        return $sortedTerms;
    }

    return $terms;
}

and this is the results – https://prnt.sc/pYxJUGe6tXVM

Best Regards,
- Victor

Hi Victor, I don’t have much experience with programing, how do I add this hook?

Hi thomashubscher5,

You write the code in the functions.php file of your theme.

If you do not have the required programming skills, we would recommend hiring a developer using a platform like Upwork to do it for you.

Please note, that support is focused on assisting with the usage of existing features, troubleshooting any issues related to our plugin, and providing guidance on it. While we are more than happy to provide instructions, and examples on how to implement custom functionality, we are unable to write custom code or create bespoke solutions for individual users. The custom coding falls outside the scope of the support policy.

Best Regards,
- Victor