8706 comments found.
after I did the database configuration, from error 500, I opened a support ticket.
Ok
I’m updating from 2.6 to 2.7 and I couldn’t find any file app/Http/Controllers/Admin/SubscriptionPlanController.php, is the file really located in that folder? the other files I updated only this one I couldn’t find
Hi,
Better to use auto update, it will replace needed files automatically. There is only 1 subscription plan related controller file there, maybe the name is incorrectly listed in the changelog…
Can you add Bangladeshi Payment Gateway like WalletMaxPay, walletmix, PortWallet or SSLCOMMERZ. I need it really.
Hi,
For all feature requests I suggest you to use https://davinci.kampsite.co/ – you can also vote there if it is already listed.
or are there a way to delete this free trial period?
I don’t know which free trial period you are referring to… provide screenshots to have a better understanding.
Thanks, I managed to do it by modifying the code, anyway please make it editable when you release update, I don’t just to avoid losing the settings. thanks
how can I change the free trial period to only 1 week and then they must subscribe? and to adjust the limits of the pictures or voices?
Hi,
At the moment it is monthly only, we will introduce such feature with one of the updates soon.
Thanks, I managed to do it by modifying the code, anyway please make it editable when you release update, I don’t just to avoid losing the settings. thanks
Open a support ticket with further explanation, otherwise it is not clear what you edited and most likely it will get overwritten in future updates..
Hi. Some bugs (tested on pc and in demo version too).
1. In the ai chat, if you refresh the page (right after the bot responds), sometimes words cut off and missing in bot responses https://prnt.sc/j4MYwOo60NBE 2. User avatar is not clickable on the ai image generation page https://prnt.sc/fZrfCt6HX9jm
Hi,
1 – it might need some ms to save in the DB. Not sure what is the point of immediate refresh after getting a response…
2 – we are aware about it, css z-index issue. Close the sidebar if you want to click on user avatar for the moment. Will be fixed in the next update.
1. Point: For example, a user wants to change the name of chat immediately, but he cannot do it until he refreshes the page or visits this chat again some time later.
Please check ur latest file in envato, maybe you not include the text streaming function in 2.6 because i fresh install from 2.6 also update to 2.7 and do exact step by step upgrade, also check in php info my output_buffering is ready set to On or try 4096, the text streaming still not running. I use exact spec from ur requirement.
Hi,
Refer to the changelog, there were no changes in the text streaming feature of the script, make sure your openai api key is valid and didn’t reach any limits. Otherwise open a support request to have a closer look.
When I set the Custom Landing Page URL and click on the logo, I get an error.
Oops! An Error Occurred The server returned a “405 Method Not Allowed”. Something is broken. Please let us know what you were doing when this error occurred. We will fix it as soon as possible. Sorry for any inconvenience caused.
As you can see form logs, it fails to get method GET. But I need to note that GET method is allowed and works as expected, you may see here:
HTTP code 200 means that response was successfully got. But If I try to check without index.php, I got the mentioned error:
The issue still persists. I suppose some settings in .htaccess file or domain itself prevent method to work. I suggest you clarify it with the developer of the website and review the content of all .htaccess.
Hi,
I don’t know to which logo you are referring to, but open a support ticket with further details to have a look, we don’t provide support via comment section.
I purchased this script but never used it. After a long time, I reinstalled it yesterday. I have no need to use this script. Because there are better ones. If you can give me a detailed error, please fix it for other users You don’t know the logo area of your script?
We know the logos but, we don’t know your issues as you are not using main domain listed in your admin settings, logos always point to main domain of the script. Open a ticket if you need our help, we see that the script was installed on March 6th…
Looks like you’ve forgotten my
PRIVATE TICKET #3448977
Thanks
Refer to your ticket.
Hi, I have some questions:
1. How do we customise colours, text, images and all branding? I know how to update logo, but didn’t see a way to change any other branding and look.
2. How do I disable some of the features for users, for example I want to disable code generator feature so that users don’t see it in their account and also on frontend page.
3. What is the best tool to translate json file? Can you recommend any methods/tools to do this?
Thanks.
Hi,
1 – for css changes all sass files are under resources/sass/ directory. Check the variables.scss file, afterwards compile all sass files, it will generate a new public/css/app.css file. Refer to the docs on Frontend file structure. All customizations are up to you and not covered under codecanyon support policy.
2 – you can disable it via admin panel – davinci settings, it will be hidden for all user and subscriber groups, but visible to admin only.
3 – we are not aware of such tools yet, when we will have more time we will look into it.
Hi you have a bug in your paddlewebhook, there is a wrong date handling that cause errors on payment succeed, and paying user don’t get their credit renewed
Hi,
Open a support ticket with further details.
I already have a support opened that never been treated, and I can only open one :/ Plus this is more of an advice because I patched mine and it worked. If you open the file and check the date format for payment succeed you’ll see. And that is a major issues for people that use paddle.
Ticket has been responded and closed, you can now open a new one.
I don’t know what exactly you are referring to with paddle, please open a ticket with screenshots and more details.
Just created my tickets with all the informations 
ok, thanks
Hi, friend. You promised to help me with a ticket #3424818
Back in August. But it didn’t help. Can you solve my problem?
Hi,
If I recall correctly, yokassa issue was cleared awhile ago. We will have a look at that ticket to see if anything else is missing.
That ticket was about users, you talked to solve, help me with the problem, but it took much longer than expected
I see, sorry, we might have forgotten about the user part, I see that ticket title is about yokassa. We will check that ticket today
Therefore, I cannot create a new ticket, it tells me that there is already a ticket with such a purchase code, because the last ticket is not resolved and it is open.
We have just reopened it today, it was marked as closed all this time, hence you were not able to create a ticket today. It is one open ticket at a time.
Hi berkine, I see at menu AI Images like this hxxps://i.postimg.cc/s2SMNBXp/image.png look not good. how to fix? more, for next update please add 2checkout as payment gateway, longform, and midjourney API
Hi,
Follow the update tab in the docs, don’t miss any steps there. It even says on the update page in admin panel to refer to update tab in the docs. You haven’t replaced your css file as instructed
Hi, I encounter text generation was not working after installed a fresh V2.7. Could you please help urgently. Thanks
Hi,
Send us a support request with further details.
Yes, I need to renew support request. How do I that and how much. I am thinking of upgrading to extended licence. If I buy the extend licence, will I get support activated. Thanks
You can renew your support on the right side panel when you select the script in codecanyon. You can also get Extended license, and you will automatically have 6 moths support included. Our extended license is currently on sale 50% off from initial price.
Is the extend licence cost $99 included 50% discount? Will I get the refund for the regular licence after purchase the extend licence?
There will be no refund on your regular license as you have been using it for more than 6 moths now and your support is expired there already. 99$ is with a sale, it was 199$ last week, and will revert back to that price soon.
If I buy the extended licence, do I need to update the licence key on the domain I recently installed the script?
Up to you, you can easily change that in the admin panel – activation page. What is important, is to use the new activation code to open support tickets.
Thanks for the swift reply. I will purchase the extend licence and activate the new licence for support request when I got home tonight. I really need the text generation to work to launch the service.
Hi, I just bought the extended licence and submit a support ticket regarding text was not generate on the fresh installation of V2.7. Could you please investigate and provide the solution urgently. Thanks
ok
Hi, Can you provide a support to resolve text generation was not work on my website. Thanks
We are working on it
Hi, I have responded to your the open support ticket. Please assist with the text generation issue. Thanks
Ok
Hi, have you got a chance to work on my support ticket? All the required login had been provided. Thanks.
Sorry for the delay, it will be cleared today
hi, can a subscriber switch price plans by simply clicking another plan? i’ve tried it and it says ‘you already have an active subscription’. thx.
Hi,
No, he will need to unsubscribe first from his previous plan to avoid paying for 2 plans. On the top right corner, there is a subscriptions button, from there you can unsubscribe.
In Templates right now, the words counter does not automatically subtract the number of words during or after generation, but in previous version it worked dynamically. Whats the issue in new version. Its very important for user end.
Hi,
It is not an issue, it was removed by us back in v2.0 or something when text streaming feature was first introduced.
Its very important for the user end, can you again back this dynamic counter in the new version?
We will consider it one of the future updates
- 1. When the user pays via PayPal, everything is fine, but both in the invoice and in the admin panel, the Order ID indicator is displayed, instead of the payment index, the subscription plan index is displayed (here is a screenshot – https://prnt.sc/MJUFHd9dqVOu from your demo ), please review this and replace in the code instead of plan indexer subscriptions to the payment index). It probably dates back to version 2.2, I don’t remember exactly when it happened, probably when you changed the PayPal webhook. Additionally, when a user signs up for a PayPal subscription plan, the Total New Subscribers (Current Month) column in the admin panel does not count that PayPal subscriber as a subscription and is ignored in this statistical section. I think you can see for yourself that the reason is, let’s say, more of a technical error.
- 2. In the admin panel, the Total number of images created (current month) stop in the Last month indicator also shows the number of images in the current month, not in the past.
- 3. When you added new templates in one of the versions you did not add categories for these templates in the Documents section, these new templates are displayed without categories – here is a screenshot from your demo version – https://prnt.sc/5pDK4sVUVfDs
- 4. You said you would review the redirection in the Contact section of the main page, but in version 2.8. not yet.
- 5. Also change the user redirection on the frontend main page when he clicks on the Plans section to ‘Subscribe’ it redirects to user/dashboard instead of user/prices/plan/subscription/xxxx. I think you understand.
- 6. It is also not clear what the code takes into account now – words, tokens or signs for the user. Earlier in the beginning when it was in tokens it was clear to me, but I think you made a change and now it’s a bit unclear what the code actually takes into account when the user creates this or that content. After all, the statistics show or are absent at all when the user uses content generation on the site through chats or templates, although the statistics in OpenAI show something completely different.
Hi,
1 – 
don’t worry about it, it is just a manual entry in our demo. Paypal works as usually just fine and stores correctly order_id, new subscribers counts people who just subscribed that month, and there is no issue with that as well.
2 – we will check that in the future updates
3 – we will check that in the future updates
4 – will come with v2.8
5 – for feature suggestions use https://davinci.kampsite.co/ – this comment will be lost by then
6 – it counts created words only, openai token concept is not valid anymore in this script. It was changed as everyone was asking for it because they couldn’t cope with the complexity of openai token concept.
- 1. Regarding the order_id when the user makes a payment, maybe you manually entered it and left it and now it’s in everyone’s code. Now we have such a situation that the order_id of the payment displays the id of the subscription plan. And now 5 users who are subscribed to the plan with id 2 have the same order_id 2, that is, they all have the same ID and this is exactly what is in the payment invoices, and for accounting, the invoices must have unique identifiers, and this is very important here. So please look at it in the code, because I specifically looked as in your demo and I see the same thing there. Everything is as in the screenshot, previously as in the screenshot below, the unique order_id of the payment was displayed, now it is not.
- 5. You didn’t understand, it’s not a function request, it’s a user redirection error. When the user clicks on subscribe to the plan on the frontend, he should be redirected to the payment page for the plan – /user/prices/plan/subscription/xxxx , and not to the user panel – /user/dashboard as it is now. Fix user redirect.
1 – Open a support ticket to have a look, we don’t see it on our dev environment
5 – It is not an error, it is how it is built, if user is not registered or logged in, it will always direct him to the login or registration page whichever was set there. And for registered users, there is no reason to go to homepage to select a plan when they can select one after they are logged in, you can include it in the feature request if you want, otherwise we don’t have plans to change it at the moment…
i have error after update to v1.5
Symfony\ Component\ Routing\ Exception \ RouteNotFoundException
Route [user.documents.voiceovers] not defined.
Hi,
That is like 12 versions ago, you are better off to do a fresh install of the latest version.
I have been testing the software and I have some doubts I hope you can help me with before buying this software:
-As I can see the customer doesn’t have to add their billing information (in their profile or at checkout)? In Europe we would need, at least the name, city, postal code, country, and VAT as an optional choice (for entrepeneurs and companies).
-I have seen we just can have one VAT (tax %) for everyone, in Europe we have to differenciate per country, is it possible? Would it be possible to stop the auto-generation of the invoices so we could edit them manually before sending it to them?
-Is it possible to make some of this profile/checkout fields as required?
Hi,
- correct, they don't. For feature suggestions you can use davinci.kampsite.co- you can edit the invoice in the finance management page. It takes your information from there.
- possible via customization.
Hi, how does work team adding ? because when I test it, new user got only access on free tools, they should have the same status as the premium account ? it a lil bit confusing on how it works
Hi,
Added team members will have access to the feature that you enabled or disabled during team member creation. If user who added a team member does not have access to that feature in his subscription plan, then no one will have access to that feature. Ex: if a user is subscribed to a plan that does not provide access to AI Voiceovers, then no him and his team members that he added will not have access to AI Voiceover feature.
Ok but if in my app I deactivated code IA, it appears on the activation option anyway, that need to be fixed I think. Other question is that, you confirm that added user first consume their free credit then use those of the attached accounts ? Until they finish their free credit their not really team members there is room to improve here because the main account would not see right away what they are consuming, thats confusing.
User credits are used first, after when they are depleted he starts to consume credits of the person that added him as a team member automatically.
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