8706 comments found.
Hi,
Can I disable some services ? For example, if I want to enable only the writing tool for my users and disable all the rest, is there any way to disable them easily via the admin panel ?
Hi,
Yes of course, you can disable them all via admin panel for users and subscribers.
Hi Berkine, Please update the input field with multiline support(Text Area) in chatbot, and template. It is very important for user experience. Thanks
Hi,
It will come soon with v2.8 update
NICE ! Good to hear that. Thanks a lot
how to solve the error “You exceeded your current quota, please check your plan and billing details.”
I can not generate Image (DALL-E) after upgrading to Ver 2.7. Please help!
Hi,
Send us a support request with further details.
Fresh install of v2.6 and upgraded to 2.7. All working except voiceover returns error 500 on listen or synthesise. I can hear the sample voices without issue.
azure and google api keys are in env file. everything matches my previous installation that worked
Hi,
Sample voices are prerecorded voices that come with the script by default, they will always work regardless what. Open a support ticket with further details, there was no change on Ai Voiceover feature at v2.7 update.
Fixed it. It was an issue with my google voices account.
Great
Hi, I am unable to login to my site.Its throwing error google recaptcha verification has failed
I tried different browsers/system even i tried on my mobile but same error google recaptcha verification has failed
Hi,
Send us a support request at https://berkine.ticksy.com/
Hi, send it and waiting for last ticket update also
Hi, my paddle subscriber are credited but their status are not changed they’re subscription are tagged in “Expired” how can we fix this ?
Hi,
Make sure your webhooks for paddle are set correctly as explained in our docs, if script doesn’t receive a payment on time (+3 extra days) for subscriptions, they get expired for non payment.
Hi. Can I please check if the dashboard, admin panel, setting etc can be translated to other languages? Russian for example. I know we can chose language of templates etc but my question relates to user and admin parts of the saas tool.
Hi,
Yes you can translate to any language you prefer, matter of translating 1 json file as explained in the docs. You can change the language at the top right corner for the interface to Spanish if you want (not all words are there as it is for example purposes only and Spanish translation does not include new words added since v1.5 or so)
I am seeing two features, Input Field & Textarea Field, that are working the same way in the Custom Template Editor.
Please fix one of these two features to: Select List Field function with many different Options to help users provide information quickly with just one click to select in the next version 2.7.
Thank you in advance,
They are for different purposes. For feature request use https://davinci.kampsite.co/
Next update is about different things.
So, two features, Input Field & Textarea Field, that are working the same way is one issue?
I’ve added suggestion on https://davinci.kampsite.co/
Please update soon, Other App can do this very well.
Thank you in advance,
Getting error when I update subscription plan please have a look im unable to create support ticket.
https://i.imgur.com/IpY2UBh.pngHi,
Make sure to follow all steps in the update tab in the docs, otherwise consider renewing your support to open a support ticket as it has already expired. We don’t provide support via comment section.
I had moved my server from shared to VPS, all set but i am getting few errors:
when i go to User list:
DataTables warning: table id=listUsersTable – Ajax error. For more information about this error, please see http://datatables.net/tn/7
and when new user signup: it got 500 Error
Hi,
Make sure you have a valid smtp settings of your new vps and check if it is working via admin panel – smtp settings page, or disable email verification for new users if you don’t.
For datatable part, create a support request with further details to have a look.
Thank you, Seems SMTP is working fine, But I will check this and Configure.
i had created ticket for datatable
there is one other Issue, in AI chat list i can see the list but for Images(Avatar) the it is .jpg while if i check on your demo and the Folder /chat/i can see list of .webp
i don’t know why this happened? Can you please help me?
New images of our AI Chat are not part of the update package and will never be. It is valid only for fresh installations as you need to change the file extension in the database for chat table.
Thank you, i have updated my DB and Looks Awesome.
Hello, i am fresh install from 2.6 the ai voice over is error not clickable an the ui is not like demo altough i already setup the azure voice over. also i already update to 2.7 and copy paste the new app.css file, follow update guide is the same error.
https://imgur.com/a/3bXtQFVHi,
Send us a support request with further details.
1) I fixed it, its need to choose the language first. Than can choose ai voice. However, the default option language and ai voice already set in davinci setting, but its always go to default (empty setting in ai voiceover studio) is this bug? Cant save default setting i choose? 2) as im using midtrans its only prepaid, how can i ask payment to user for upgrading to pro user? So i can sell token and upgrade member. Thx.
We don’t provide support over a comment section, for all technical questions open a support ticket here https://berkine.ticksy.com/
My account for support expired, if i renew can it solved my question especially number 2? Thx.
We can have a look for point 1 upon license renewal, for point 2, midtrans is only for prepaid plans as stated in the product description, the payment gateway by itself doesn’t have any options to process reoccurring fees, hence was not considered for our subscription plans.
Dear Berkine,
I hope this message finds you well
We believe that the Stripe API integration within your code needs to be updated to the latest version. This will help address any compatibility issues and ensure the secure processing of payments.
Stripe account regarding the implementation of 3D SecureHi,
Stripe for India support is being updated, will come soon.
looks like there is a missing file: /img/frontend/thumbs/illustration.webp
Hi,
Go here and change that file to start with small ‘i’ : public\img\frontend\thumbs\
I missed the fontend of 2.6. Can you send it to me? I want new fontend
Redownload the main zip file and follow the steps at v2.6 at the update tab of the docs.
After updating I encountered 2 problems :
1 .Avatar of AI Chat does not display, when I check it jpg format but we are host is webp in public/chats/
2. It is not possible to create any content from chats, codes, images… I checked thoroughly, there are no problems with my Openai API
1 – refer to comments below on this subject, it was already answered many times
2 – open support ticket with further details here: https://berkine.ticksy.com/
Please fix the logo preferred color inside the app user area, when the user changes color to the dark mode, the logo still the same doesn’t change to the other light logo. please fix this as soon as possible, thanks.
can you help me how to fix that manually myself, thanks
also when someone register using google, Twitter, Facebook, LinkedIn, can you add the Country to the info retrieved from these platforms, as for now the country is marked only for Greenland for all users registered using these platforms.
Hi,
Logo will stay the same color, it is how it is developed. What you see on our demo is for our demo only, as our logo is just a black text. Pretty much everyone uses colorful logo hence changing colors is not applicable for them.
We will address that country part in the future updates.
thanks for the reply, I have my logos in white and black colors only, can you help me how to change between them when the user choose the dark mode option?
Open a support ticket
thank you
Hello Team, can OpenRouter.ai API key be used since they offer ChatGPT4
Hi,
Most likely not, in any case we are not familiar with it
Hello hello, Where can I find the 2.6 frontend files for upgrading? I missed it ( was on 2.5 until today) and only have access to the 2.7 zip in download section.
Hi,
Redownload the main zip file and follow the steps at v2.6 at the update tab of the docs.
step 5. ‘Extract frontend-v2.6.zip file at the root directory of your domain/subdomain.’
I don’t have ‘frontend-v2.6.zip’. I only have 2.7 zip and i don’t see anything inside of it that says frontend.
It is there, we reuploaded entire package including frontend zip file yesterday. Go to your downloads page of your openai account and redownload a new copy of main zip file.
Hello. Do you have any plans in the future to integrate API to push articles to the WordPress platform? Or can I do this myself?
Hi,
Maybe in the feature, currently we have too many other priorities to finish first, but you can customize the script as you prefer at any time by yourself.
I find this feature very necessary, it will help you more competitive with other competitors. Hope you integrate soon. Thank you
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