8701 comments found.
Hello, I am experiencing an issue with https://openaichat.app. When a new customer signs up, they receive the following message. We have not made any changes, and none of our other AI tools are functioning either. We urgently require assistance.
ERROR MESSAGE WHEN SIGNING UP: \ Database \ QueryException PHP 8.1.22 9.52.10 SQLSTATE[42S22]: Column not found: 1054 Unknown column ‘default_template_language’ in ‘field list’
IlluminateHi,
Looks like you haven’t followed the Update tab in the docs after the last update, you missed the update/now command there, make sure to follow all steps in the Update tab of the docs always during any update.
I’ve followed everything but it doesn’t work. I urgently need help, ideally through Anydesk
Send us a support request at https://berkine.ticksy.com/, support is only provided via our ticketing system
Okay Done!
Purchased the script, there’s no install folder ??
Hi,
You will need to type domainname/install to start the installation process as stated in the first page of the docs. Follow the step by step installation guide in the documentation. In laravel framework, install is a route (url), not a folder…
is there any plan to add trial period to paid plans?
Hi Berkine, Please help to me, I have two issue in the same ticket Support #3435256
After update to new version ai image generator not working please check the ticket with the screenshot
Hi,
We will get back to you over your case
Hi Berkine, Waiting for your update please
Hi Berkine, Can you kindly let know why anytime i change from GPT 3.5 turbo (16k) to GPT 4(8k) it stops producing any results ?
doesn’t generate any text when prompted to. Thank you
Hi,
Refer to official openai docs, there at models page you will see a sign that says GPT4 (8K) will be available after your first successful monthly bill payment, hence if you were not charged by openai, you won’t be able to use GPT4 at the moment, you will have to wait for your next bill.
Thank you. appreciate the support.
Another question: when i create a custom Template, can i create a payment plan only for that custom template ?
Templates are grouped per category in the subscription plan (standard, pro, premium), you cannot set per template access at a plan
Hello. where can I change the chat images URLs? I copied the new chat images to the chat folder. Where can I change the URLs from jpg to webp? Thank you.
Hi,
The faster way is to change the directly in the database, table – chats, column – logo.
Hi,
1.Where is the option to add google analytics?
2.If a user add the team member will he get email with the credentials? How the new team member will know his credentials
3.EXAMPLE :-If A user added B and when B user login to his dashboard will he see the number of words left of user A?
Hi,
1 – that would be under admin panel – general settings – global settings
2 – at the moment no, person adding a team member creates everything for the user, including password. He will have to share it afterwards, soon we will automate the process and let the team member create everything by himself.
3 – someone asked that recently, we will be adding it soon, but user A credits will be visible only at Team Members page for user B, rest of the pages will remain personal to user B only.
How can I try demo? When I want to sign in, there is an error. Or do you have demo login + password?
Hi,
We have checked both mobile and desktop versions, sign in is working as usual. Admin credentials are already built into the login page, you just need to click on sign in button. If you still face issues after trying again, let us know with some screenshots of what you see, or use the direct demo link: https://openaidavinci.textract.ai/
i don’t know if this has been implemented but i turned on that images should be deleted after a certain time, is this also deleted from the s3 storage? it will be nice if it is so it doesn’t occupy space. Also please add the option to delete voiceovers after certain time like you did for images. Thank you for the great work
Hi,
Whatever is stored in S3 is deleted automatically when it is deleted from the script, it was done when S3 support was first released.
For any other feature suggestions, please use https://davinci.kampsite.co/ so that we don’t forget and you can track easily
Okay, thank you
Demo link is no longer working pls check and correct
Hi,
Don’t see an issue, I have just checked
It could be that codecanyon is experiencing some issues today, use the direct link for testing meanwhile: https://openaidavinci.textract.ai/ – admin login credentials are already built in at the login page
Hello,
Can you please show me how to fix the AI Chat Bot title error. I am unable to name the AI Chat Bot title as it always comes up with errors. I need to name it for proper organizational purposes. I have to exit the document in order to label the title, which only works 30% of the time. However, with my free ChatGPT I am able to quickly and successfully label the title inside of the document without any issues. It is a great application, I love it. See images enclosed below.
1. https://prnt.sc/yNVSiWo14ASD 2. https://prnt.sc/JGTweFB2OX4N 3. https://prnt.sc/yy2DhS7SVris
Hi,
Send us a support request with further details to have a closer look.
Hi please see my PUBLIC TICKET #3448266, about text and font format.
Hi,
Refer to your ticket.
Hi, I activated team member but i get an error when I try to use it on an added account : “Your team subscription plan does not include support for this template category” even if it’s a free template
Hi,
Please create a support ticket at https://berkine.ticksy.com/ to have a closer look.
Ticket created : #3448975
Dear support, I have question about cron jobs i already setup crons according to documentation https://openaidavinci.textract.ai/public/documentation/#ui-id-16 and I replaced the YOURDOMAINPATH to my own domain but I think the above documentation command is missing user this is mentioned on docs 0 0,12 * * * /usr/local/bin/php /home/YOURDOMAINPATH/artisan schedule:run
but hosting says it should also consist of USER like 0 0,12 * * * /usr/local/bin/php /home/USER/YOURDOMAINPATH/artisan schedule:run
so which one is correct
second question: we have a user who subscribed a plan last month, but he has not renewed his plan this month upon inspection through subscription list in admin panel his details now are below
plane name: BÁSICO 9.00 USD Status: Cancelled Subscribed On: 25 Jul 2023
but this user still have 999997 credits which was supposed to be reset to 0 the above user can still generate text, please guide us in this matter
Note: we setup cron today there was no cron job before today date 8/31/23
Hi,
Youdomainpath assumes your entire path afer /home/ which includes /user/andeverythingelse…
and what about the second question?
It is related to your cron task as well. Credits do not get reset immediately, but at the end of the month or next billing cycle via your cron task.
Hello there, can we accept payments with regular license?
Hi,
We don’t have any restrictions when it comes to license types on our script, but under envato license terms you need to get an extended license if you want to charge end users.
but what does it mean? can I please get a clear answer, if I get the regular license will I be able to charge users?
Yes you can
Thank you.
Hi, Paddle payment gateway support INDIA?I have followed your paddle documentation but there is no event tab under the developer option to add the endpoint.I tried prepaid with vendor id but still its not working
HI,
It should, we are not from India, so don’t know if you have another interface or something. Prepaid plans do not require plan ids.
Hi, It’s not about you; I belong to a different country. I’m talking about your documentation of the paddle. Please find below a screenshot for your reference..There is no event tab to add the endpoint
https://prnt.sc/Ottmgcz-4vI5Refer to the previous comment, we don’t know if your paddle in india is different from what we see (it should not be the case as far as we know). Reach out to paddle support team to clarify why the event tab is missing for you in your paddle account, perhaps it is disabled somewhere in your paddle account settings.
Hi Berkine, I Noticed after the update, my voiceover stopped working, after generating the voiceover and i click on listen, nothing happens. Also after downloading just to check if it’s working. the downloaded file size is 0Byte.
what’s the solution for this?
Thank you.
Hi,
Update did not touch anything related to AI Voiceover, make sure your cloud vendor account is still valid and you haven’t reached any free trial limits. Otherwise send a support request with further details.
Hi Berkine, Currently on paid Azure. Id send a support message now.
Thank you, was able to sort it out. My Azure account was disabled. just reactivated it. sorry for the mistake.
Great!
PRESALE Question: I’ve seen few posts regarding this already. It seems to not been solved yet, so ill also request this: I am really! interessted in your Software and looking for extended version. But for this, i need to be able to comply with European VAT-/TAX-Laws. Your System right now only allows ONE fixed VAT Fee which is just WRONG here in europe, as its Software and software needs to get paid by the LOCAL Taxes of the buyers country. Example: I am located in Bulgaria (20%). Sombody from Germany buys, so he needs to pay not 20 but 19% GERMAN Taxes….
As first questions regarding this have been asked already 6 months ago: Whats the situation? Do you want european customers or not? 
Any plans on this, and IF so, WHEN?
Otherwise: Can i use external billing System and use API to create new clients and connect the Plans?
Let me know, please.
Hi,
It was not clear on that feature request how that tax should be defined for the user, hence was not addressed at the moment. Do they select the country they are from upon checking out? If so, what blocks them from selecting another country with lower taxes?
We haven’t addressed it as our subscription plans (monthly/yearly) are entire processed directly by payment gateways, and set tax in the script is just for visuals only, actual tax is set by subscription plans ids when you create them in your respective payment gateway.
Question, After setting payment gateways when I try to subscribe to a plan it takes me to the templates page not to the payment gateway is this something to do with the license?
Hi,
No, it affected only small number of people who updated first, redownload the main zip file and replace resources/views/user/plan/index.blade.php file with the one in your hosting and that is it.
Hey Berkine, again, I have a new problem. When I create lifetime packages, people cannot see the promo code option on the checkout page. Additionally, when someone tries to use a promo code on prepaid plans, it doesn’t work. Please tell me the solution for this as quickly as you can.
Hi,
Refer to comments below, promocode for lifetime plans will come back in v2.7 update.
For prepaid plans, open a ticket with further details.
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