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Discussion on SUMO Subscriptions for WooCommerce

Discussion on SUMO Subscriptions for WooCommerce

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1287 comments found.

Hi,

We’ve just got a couple of pre-sale questions, great looking plugin by the way.

How much of the styling is changeable? We’d like to make sure it works well with our theme and the style of our website.

Is there an option to use radio buttons for subscriptions over the dropdown feature in the demo site?

Can we place the subscription anywhere else or does it go into the product options area by default?

Cheers

Hi,

You can override the templates and style it as per your needs. We have also given Custom CSS option using which you can add your own Custom CSS.

Dropdown comes from the default WooCommerce variations. We have not given any specific option to control this.

Thanks.

Hello, we have discovered something with our subscriptions. When a user purchases an annual sub, the payment goes through fine but the renewal order created 12 months later has no product assigned and has a value of ‘0’. The subscription is then renewed automatically but they haven’t paid for it – is there a way to investigate why this is happening regularly? It only happens for renewals

Hi,

If the subscription product which the user has purchased has been deleted on the site, then the renewal orders will be created with price set as 0.

If you still have any queries regarding this, please contact our support at http://fantasticplugins.com/support by opening a ticket so that our support team can help you.

Thanks.

We are using ccavenue, razorpay, phonepe payment gateways which is supported by Woocommerce does your plugin also support this

Hi,

You can use any WooCommerce supported payment methods for manual payments(i.e. customer has to make the payment manually using the pay link which they receive in the payment reminder emails). Automatic recurring is not supported with these payment methods.

Thanks.

Hi, How can I make payment or subscribe for multiple installments on a product?

Hi,

Our support team has replied to your ticket. Please check and follow up there.

Thanks.

Ok I have a presale question:

if some one purchased a susbription using this plugin will it create a subscription in stripe dashboard as well?

Hi,

No, it won’t be created in Stripe dashboard. Subscription will be managed completely by the plugin.

Thanks.

I have some customers that need to renew their subscriptions every year so they make a 1 time payment every year. Can I manually add them to the system so that I can start using this plugin instead of doing it manually? I would like to send them reminders a month before expiration date and then offer them payment options.

Hi,

It is possible to manually create a subscription order and assign it to the users. Before the renewal date, they will be notified by email to pay for their renewal.

Thanks.

Hi can I ask how does reminders work if you have a daily subscription. Also is it possible to have reminder emails different based on frequency. For example monthly subscription can get 2 reminder emails while weekly only get one reminder email.

Hi,

- For daily subscriptions, a reminder email will be sent every day once the subscription renewal gets completed.

- No, it is not possible to have different reminder emails based on frequency.

Thanks.

Is the a hook to display the price of a variable subscription product some other place like under the short description or under the starting price text at the top of the page. A plugin I use edits the quantity and checkout button so I think this is causing the price a variable description to not show.

Hi,

Please contact our support at http://fantasticplugins.com/support by opening a ticket so that our support team can back to you.

Thanks.

Can a Customer choses to buy a product or subscribe to it

Hi,

By creating a variable product with multiple variations it can be possible(for example, one variation for one time purchase, another variation for monthly subscription, another for 2 month subscription, etc).

Thanks.

Presale question :)

Hi ! I am not sure to understand if this plugin can create a stripe/paypal subcription OR it manages the subcription only on the concerned site via recurring invoices/payments. Can you clarify that ?

Thanks :)

Hi,

Subscriptions are managed completely by the plugin on the site via invoices/payments.

Note: In case Standard PayPal payment method is used, PayPal Subscription will be created.

Thanks.

Hello, is there italian translation of this plugin? Thanks a lot.

Hi,

Translated files are not available. You have to translate it yourself.

Thanks.

Hi, is this plugin compatible with https://woocommerce.com/products/authorize-net/?

Hi,

Automatic recurring is not supported with this payment method.

Thanks.

What happens if a subscriber pays their subscription using an unsupported payment method? For example, Stripe Apple Pay/Google Pay. What will happens if the next renewal comes if they use the unsupported payment method?

Hi,

If the customer purchase the subscription using unsupported payment methods, then the subscription will be placed using manual payment mode. i.e. subscriber will be notified by email with a Pay Link in their email using which they can pay for their renewal. At this point, they can choose the new payment method.

Thanks.

can they change to automatic payment later? like pay with Google Pay, then change to automatic payment with paypal/stripe?

Hi,

Yes, it is possible.

Thanks.

Hi, how can i Email template Customize?

Hi,

Go to “WooCommerce > Settings > Emails > Manage the email template” and click “Copy file to theme” button so that you can customize the template.

Thanks.

Hi, it is possible to set NO renewval for a product? thanks

Hi,

Yes, it is possible.

Thanks.

Hello, I tried to install plugin on Wordpress 6.2.2 and the system is reporting that the installation failed. Is the plugin supported on this version of Wordpress? Thank you

Hi,

Yes, the plugin is compatible with WordPress 6.2.2. Please contact our support at http://fantasticplugins.com/support by opening a ticket with more details so that our support team can check it.

Thanks.

Ok, my case is like this. I have a digital product that is being sold on a monthly/yearly subscription. Woocommerce is connected to the Payment Gateway and I tested it with a simple product, the results are okay. I want the buyer to receive a notification, for example 7 days and 3 days before expiration. Notifications are sent via email and a link to the payment gateway is provided in the email. If they pay through a payment gateway, their status will automatically be extended. I can also monitor which customers are still actively subscribed and customers who do not renew their subscriptions and then I deactivate their accounts manually.

Can this be done in a SUMO Subscription? or should I need the SUMO Membership plugin too?

Hi,

It is possible to send notification email and link to make the payment to get renewal payments using SUMO Subscriptions. When the payment is received, then the subscription will be extended. If they doesn’t make the payment, then it is possible to automatically change the status to Overdue, Suspended and finally Cancel the subscription automatically.

But, there is no control in the plugin to remove the access for digital products. Using SUMO Memberships, it is possible to restrict products/pages/posts only for members of a specific membership plan.

If you still have any queries, please contact our support at http://fantasticplugins.com/support by opening a ticket with more details so that our support team can help you.

Thanks.

Hi, once purchased, how long until your plugin has to be renewed or is it for as long as you guys are around?

Hi,

Once purchased, you will get lifetime free updates of the plugin.

Thanks.

Hi, it is possible for display the product, but set a date when the subscription will start and not possible to buy it before this date? (a date when product will be available, but it always vidible on page)

Hi,

It is not possible.

Thanks.

Presale question: I am trying to set up a subscription like adobe creative cloud. Where somebody can select Single or multiple products then offered a discount at check out and I only create one subscription. Which one of your plug-ins would I need to accomplish this? I see you have a subscription one and a membership at one and I’m unsure which one I need.

Hi,

With SUMO Subscriptions plugin, it is possible to give subscription option in cart level using which whole cart items can be placed as a single subscription. Using the coupon types which comes up with the plugin(Recurring fee discount/Recurring fee % discount), it is possible to give discount for subscription purchases.

Thanks.

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