Hello there,

Thank you for purchasing our plugin and we are glad that you liked our plugin. Can you please leave us a review as well from the link below.

And please let us know if you need any assistance from us.

Regards, WP Shuffle

Hello there,

Thank you for writing to us. Unfortunately we don’t have it integrated yet but we will try to come up with this integration if feasible in our near future updates.

Thanks.

Hello there,

Thank you for writing to us. Yes both the feature are available. Please check the link below for an easy reference.

Thanks.

Thanks for your reply, to use the encrypted link via email feature, can I use external link such as Google Drive or Amazon S3?

Yes that is possible.

Hello there,

Thank you for writing to us. Did you generate the PO and MO files and added inside our plugin’s language folder? If after adding the appropriate language files inside our plugin’s language folder is still not working for you then can you please send us the po and mo files and we will check in our end.

While sending you can upload those files somewhere and provide us the link to download

Thanks

Hello there,

Thank you for writing to us. Since the custom fields are form specific, you will first need to filter the subscribers through a form from the dropdown menu as explained in the screenshot below and export the subscribers after filtering.

Thanks

Hello there,

Thank you for writing to us. We will check with the mailster plugin and will integrate it with our plugin if feasible.

Regards, WP Shuffle

Hello there,

Thank you for writing to us. Can you please provide us the URL where you are using our plugin?

Thanks.

inline style

Hello there,

Thank you for writing to us. Please add the below custom CSS in our plugin’s custom CSS field.

input.std-form-submit {
    margin-top: 20px !important;
}
input.std-email::-webkit-input-placeholder {
    text-align: right;
}
input.std-email::-moz-placeholder{
    text-align: right;
} 

Regards, WP Shuffle

Hello there,

Thank you for writing to us. Yes we do have plan to update the plugin. Do you have any feature request? If yes then please let us know and if your feature request make sense then we might add that in our future updates.

Regards, WP Shuffle

Hello there,

Thank you for writing to us. You might have turned on the link encryption feature for which our plugin checks if the link has been clicked by the same browser or not so that the link cannot be shared to any other person. And we are using the browser cookies to verify the link. So links should be clicked from the same browser from which the subscription has been done. Can you please confirm if you have clicked the link from the same browser?

And if you don’t want this to happen then you might need to turn off the Encrypt Download Link option. Please check and let us know.

Regards, WP Shuffle

Thanks for the quick response. Please add a download email link option soon. Also, redirect users to the homepage/register page.

Once the button is clicked after subscribing, I would like to be redirected to another page.

Hello there,

Thank you for your reply. Do you mean you want to redirect the users to the custom URL after clicking the download?

Regards, WP Shuffle

Works for while.

Hello there,

Thank you for writing to us. We are bit unclear regarding your query. Do you mean you want to display our plugin’s subscription form when the user clicks on the download button? If yes then for this you will need to choose the display type as “Popup Display”.

And when we checked in your site, it seems you have already implemented the popup display form. Please let us know if you are trying to achieve something else.

Regards, WP Shuffle

Hello there,

Thank you for writing to us. Can you please provide us the URL where we can check the issue?

Regards, WP Shuffle

Hello there,

Can you please check once by deactivating and reactivating the plugin and let us know the result afterwards?

Regards, WP Shuffle

Hello there,

Thank you for writing to us. It seems your site is not being able to send the email due to which the error message is showing. Since you haven’t added any error message in the backend settings so it is just showing the red box. Can you please fill the necessary error messages in the backend so that it will be more easier to know which message is being displayed? Please check the screenshot below for an easy reference.

And regarding the email issue, has there been any changes in your site regarding email. May be you have installed some SMTP related plugins lately or some configurations changes in the server related to email? If yes then please check once by deactivating any email related plugins.

And also can you please check if your default mailing function is working or not in your WordPress because our plugin uses default wp_mail function provided by WordPress itself.

To confirm this please register a new user and while registering, please check “Send User Notification” checkbox. If the registered user email doesn’t receive the notification email then there might be some issues with the mailing function of your WordPress for which you might need to contact the hosting. Please check the screenshot below for an easy reference.

Regards, WP Shuffle

Thanks for the quick reply, I registered a user and got the email, so that is OK. Then I filled up the error boxes, and I got the error from the “Form Error Message” box. The next question is, how can suddenly all my forms have the same error? and how can I check what is the error in all the forms? is there a log?

Hello there,

Thank you for your reply. The error message will show up when our plugin cannot send email. But that’s a bit strange that registration email is being received but not our because our plugin uses WordPress default wp_mail function to send email.

Since you had mentioned that you started to get issues lately so do you remember any specific changes that you had done in your site within that time? May be installed some plugins or any other server related changes. To confirm this can you please check once by deactivating all other plugin’s except ours and let us know the result afterwards?

Regards, WP Shuffle

Hello there,

Thank you for writing to us. Your site may have some cache setup due to which the download buttons are showing to all site visitors even if download button should only show the users who have already subscribed but due to cache.

So our suggestion would be either to disable the cache for that specific page where you are using our forms or may be you can enable always show feature in the general settings. Please check the below screenshot for an easy reference.

Regards, WP Shuffle

Okay, Thanks

Hello there,

Thank you for writing to us. The download status will change if you have enabled the “Encrypt Download Link” option. Can you please check and let us know if you have enabled that option or not in the general settings? Please share the screenshot of the general setting too if possible.

Regards, WP Shuffle

Did, but the new link taking me to the home page and not to the file itself!

Hello there,

Thank you for your reply. The download can only be tracked if they clicked the encrypted link because technically we cannot track if the user has clicked the link or not if they are just normal download URLs.

And by enabling the “Encrypt Download Link”, the users cannot simply share the link to other for downloading the file. For this we are using the browser cookies to track if the link has been clicked by the same user or not. So for encrypt download link to work, user must click the download link from the same browser from which they have clicked, else the link won’t do anything and just loads the home page.

Can you please confirm if the link has been clicked from the same browser from which the subscription has been done.

Regards, WP Shuffle

Form name not on my personal name, also sender name on smtp not on my name….where the issue?

Hello there,

Thank you for your reply. Can you please check once by deactivating that SMTP plugin because our plugin itself cannot chose your personal name while sending the email if that is not entered in our plugin’s email settings from name

Regards, WP Shuffle

Fixed, Thanks

Hello there,

Thank you for writing to us. We have an option to disable the font awesome from loading in our settings > Extra Settings section of our plugin. Please check the screenshot below for an easy reference.

Regards, WP Shuffle

Hello there,

Thank you for writing to us. Yes you can use the media library or you can also use the file by just providing any URL.

Regards, WP Shuffle

Hello there,

Thank you for your reply. Since the plugin is a premium plugin so we need to purchase the plugin for testing. Since you are already using the plugin, can you please provide us the URL where the issue is occurring for you and we will inspect it and provide you the fix if that is required from our plugin’s end.

If you don’t want to send the link in the public comment then you can also send us the necessary details to check the issue from the private contact form available in the link below.

Regards, WP Shuffle

i have other issue my friend, the sender name in the email showing to the subscribers my personal name, despite i edited it!

Hello there,

We have replied in your other comment from the account that you had purchased.

Thanks

Hello Marwanist,

Thank you for writing to us. As per the communication with the Envato Market Team, regarding receiving the updates from WordPress dashboard for the Envato plugins, nothing needs to be done within the plugin and you will just need to setup the Envato Market plugins and all your purchased themes and plugin should be listed within the dashboard of Envato market plugins and you should be able to update as well.

As per your initial comment, you had already setup the envato market plugin right? So our plugin is not listed in the envato market plugin dashboard? Can you please re setup the envato market plugin and let us know?

If you need any help re setting up the envato market plugin then this video tutorial might be helpful.

Thanks.

Hi,

the plugin not in the envato , https://prnt.sc/O_C_PmoDJWeb

Hi there,

Thank you for your reply. That’s a bit strange because there is nothing should be done within the plugin to get there listed and that is with the Buyer’s Envato account and it should list all the purchased items from the envato automatically.

Can you please create a new token and try to connect again and let us know?

Thanks