54 comments found.
Hi, i get a 500 error when trying to first install, can you please help? ticket #3806575
Hi,
Stay tuned, we are clearing all cases in the incoming order. Meanwhile make sure you DB credentials are correct, that is the most common issues that people miss during installation.
i can’t do an installation because we got a 500 error after unzipping on server. for both scripts, cloud archive and file transfer.
No need to post a comment if you created a ticket, we don’t provide support via comment section. Your case is currently in the queue and will be addressed soon.
okay, thanks
Hello, how long will it take to get support? we are waiting for 6 days now…. ticket #3806575
Stay tuned, we will prioritize your case today.
okay thanks, really appreciate it.
I cant remember, on other scripts including this one. Is this a pay yearly or pay once long as the script stays on one site?
You simply get a license based on your use case and that is it, same as for any script on codecanyon.
I thought about trying to purchase the scripts again. When was the last update on your product?
Depends on what kind of feature you are looking for, there is not much demand of feature when it comes to this script.
Link to documentation sent with the files does not work. https://cloudarchive.textract.ai/documentation/
Link for docs is always available in the product description – Setup Guide.
Here is a direct link: https://cloudarchive.berkine.xyz/documentation
Hi
1. 2FA Security for account access ?
2. Users getting facility to make folders while saving their files for better sorting ?
Any scope to have it in your script ?
Hi,
1 – it is there since v1.0 – Google 2FA.
2 – we have implemented concept of workbooks for sorting for saving template, STT and TTS results since v1.0 as well.
Spend some time to get to know the script and its features.
Actually didnt find 2FA in the demo A/c so was wondering / Yes the workbook would be a nicer workaround. Getting to install your script now, so exploration begins now. BUT could not locate any setting for 2FA or Workbooks in the https://cloudarchive.berkine.xyz/ screenshot for your reff or I am really missing something.
Thanks
It is in the demo as well, check the profile page.
Actaully could not locate any setting for 2FA or Workbooks in the https://cloudarchive.berkine.xyz/ screenshot for your reff or I am really missing something.
Sorry, we are confusing the scripts. We were not aware that you purchased this script too.
If there is no 2FA we will consider it for future updates.
No plans for folder structure for this particular script. Amazon Glacier is not very friendly for random folder names which do not follow their structures, which people of course will not follow.
Oh ok. Sure 2FA for next update 
pls see if you can give workbooks for this script as well it will help solve folder structure at-least in the frontend for users will be still able to visually sort their storages (even if at AWS it sits all in one bucket. BTW also bought your file transfer script if 2FA could be incorporated for that too as well.
Hi Berkine, Going to test install this script in some time now – Will a shared hosting support this SAAS platform ?
Hi,
Yes it does, demo of the script is hosted on a shared server.
Hi will it work the way your script is designed to if we install this on a Subdomain like
https://storage.example.comHi, yes you can
Hi, I went thru your DEMO : Coundly find this … Is there a way user can make folder, then into those folders, they can then upload files for proper sorted storage ?
I don’t recall building folder structure there, everything that comes with the script is already in the demo.
Yes, thats the reason why I asked can we make FOLDERs ?
You can customize the script as you prefer, add folders or anything you prefer, upon purchase you get entire source code open.
Hi Berkine, wish I had the tech know how in the first place to code in such a feature. Buying it shortly now in hope to get this basic yet meaningful feature in your future update.
Please add a feature : Where users of my SAAS can make folders to store and organise their data.
No plans for that from our side at the moment.
Ahhhhhhhhh thats unfortune. Having that would have made your script so complete 
never mind …
Hello,
1. If you could pls help me understand what Expedited Retrieval Supported / Standard Retrieval Supported changes Admin’s billing with AWS ? Do we pay more if we offer these two services as SUPPORTED in our subscription plan ? I wasn’t sure on what it would mean when switched On / Off for our revenue generation.
2. Can we give both Expedited Retrieval Supported and Standard Retrieval Supported model in our subscription plan ?
3. When its ON do we pay more to AWS ?
4. Can we use any other S3 Compatible service instead of AWS ?
5. Can we offer different AWS locations (for each of our subscription plans) to remain data storage location complaint with various geographic locations of our subscribers ?
6. Can you give me some idea on how do we calculate our plan rates, totsally nbot able to comprehend this as AWS has variable changes based on Ingress / usage. Some example sites oferring similar services would surely help in getting better insight on the same.
7. No new updates to the script since its release dat of 28/July/2022 ? Wondering why no new features added.
Thanks
8. Can users request mid-subscription-cycle data updrages, which admin charge and add them accordingly ?
9. Are there any automated ways to transfer from Wordpress (via plugins) or Laravel websites to integrate the data storage services to AWS ?
10. Any use case any you may tell ?
11. This file status https://snipboard.io/0Iwnht.jpg here when we have the file in ready status for download from AWS Glacier
11A. will this be sitting on our server or on AWS Galcier only ?
11B. when will the staus return to non-downloadable or it remains such for ever ?
12. Here for download requests – https://snipboard.io/kWyam5.jpg we get options such as prompted as a dropdown by your script under:
Options Select Archive Retrieval Tier
12A. Expedited – Typically within 1-2 min
12B. Standard -Typically within 3-5 hours
12C. Bulk – Typically within 5-12 hours
How does selection between A / B / C affect our internal billing with AWS ? Because user will always want to get it under Expedited – Typically within 1-2 min – fastest time to download.
13. When user is uploading why would they choose Deep Archieve vs Glacier because Glacier offers them fatser download availability ? But that costs admin more and the billing under subscription is done once leaving the user to decide which one to choose. So bit unclear why we have two options where we have difference in their billing between AWS and Admin
I am really liking the script for starting a SAAS. So please care enough to answer my PreSales questions here.
Hi,
1 – it is a 100% amazon s3 glacier script. Better to read their FAQ pages, it will answer all you questions about retrieval tiers, costs etc. https://aws.amazon.com/s3/faqs/
2 – yes
3 – ?
4 – no, no one has support of glacier
5 – no, supports only 1 bucket at this time
6 – all amazon prices are listed on their s3 pages, simply add your margin. All prices are 100% up to you.
7 – there no new glacier features released by amazon yet
8 – yes by cancelling previous subscription
9 – no
10 – long term archival solution
11 – refer to point 1
12 – refer to point 1
13 – cheaper price for customer and admin
do you have similar system? https://www.daytapol.com/
for online backup solution?
Hi,
For archive Cloud Archive is our only solution, for file storage check our Cloud File Transfer product.
Hello. I really appreciate your job! I purchased cloudbackup but i cant install it properly Can you install it for me and in what cost? I want to buy most of amazon SaaS products that you create but i make a lot of mistakes in installation part. I want to know if i purchase another product of yours, you can install it to my server. Please contact me for the details. Thank you! Also i have open ticket please check it (TICKET #3425146).
Case closed
Hello, Thank you for your support i really appreciate it. I have another problem with payments. When i set up stripe i got this message: Your license is invalid or not activated, please contact support. Please help me asap my website is live and people cant buy! Same ticket is open!
Hi,
Try again, we have checked our license server, it is up and running same as in the demo, not sure what was the cause of it.
Hello thank you for your help. Now it works fine. I have a problem with stripe payment. I set up everything from doc. Every live key etc and i get an error 500. When it was on test mode it worked perfectly now i get an error 500. I changed all the keys from test to live mode. I dont know what it is. Can you help me please?
Hi,
Send us a support ticket with further details.
Hello. I did PRIVATE TICKET #3425146
Please help me asap i have some last questions. Thank you!
Hello I have few pre-sale questions; 1- Can this backup a live website + MySQL data? 2- Let’s say a company subscribe for this service, how each employee of the company will backup their daily data from the computer?
Hi,
You will need to upload your backups manually, there is no live mechanism to auto backup something for you..
Hello, I need to ask about it. 1- Supporting RTL? 2- Is IT responsive on Mobile? 3-How can I control space size for etch users and other organizations 4- There is an approval cycle? 5-What is the extent Leniece will provide me?
Regards
Hi,
1 – at the moment no
2 – yes, demo is publicly available, you can connect via your mobile.
3 – during subscription plan creation
4 – not sure what you mean
5 – envato requires extended license if you plan to charge end users, we don’t have restrictions on the script itself with regards to the license types.
4- ِApproval cycle = some employees have manager who need to approve to delete or edit some data in what he/she archive
no, there is no such feature.
what if I need to implement RTL support?
You will need to customize the css files as needed to support RTL. Script comes with all sass files.
Okay if I buy the extended license, you will do that? and what is the time frame that you will take to full installation and go live? what is the framework that you use in the project?
Not sure what you mean by we will do? We don’t offer customization under any license types, not customization requests are support under codecanyon support policy (you will need to consider hiring a 3rd party developer for RTL implementation). We can help with a free installation with extended license if you have a cpanel/plesk panels, and help with AWS configuration. Script uses Laravel Framework – v9.
Hello. PreSale questions Have those 2 issues been resolved?
1) As there are egress fees. Is it possible to limit the account with how much they can download?
2) Is it possible to avoid the link sharing by doing IP lock or with session (when the file is being requested and the direct link are being shared with others users)
Hi,
1 – you can set a free recovery mode when setting up a plan. Or for higher price create a plan with expedited mode. All files will be available only for the duration set for file availability.
2 – no, there is no option for that.
Thank you for the Answer. Another question. Does the Admin download clients files?
You can check in the demo, admin can see uploaded files, you remove that option from sidebar menu if needed.
Greetings, I like the layout. I use AWS bucket and know how to integrate that. I made a profile on your page. I want to be sure you know your scripts before I make a purchase and 12 month support for upgrades throughout the next 12 months. In the profile I noticed the ‘Happy Person is preset. In what script can this be changed?
Hi,
Send us a support request after the purchase, we will explain you how.
Hi
The one that costs 59 dollars is a saas version?
HI,
Yes, that is correct.
How long is the wait for email support I sent in?
Refer to your support email.
I had sent an email with the information you had requested.
Know how much longer this would be until I hear back from you by support email? I emailed you the information you requested regarding the Cron Job and hosting account.
I did email support and I also requested a refund. I will withdraw my request for a refund if I receive some real support.
Patience, your support case is still under the timeline stated in the Support tab, we were off over the weekend. There is a short queue of requests.
Okay I understand. If you can at some point tell me what you had done when I was testing out your site to get that fole to down load. I’ll be good. Obviously, you must’ve changed a setting some place.
File to download*
We haven’t touched the demo when you were testing. We haven’t logged in to that demo for several month now.
So what was going on last week when I would upload a file to the demo and then send a request to download but the request was taken hours and when I contacted support I was told wait a minute that he was going to do something and then it was available for download. Did you get my email regarding that issue on my site? Because I was send a request on my site to download and now it’s been two days I’ve checked it quite off then and it’s still saying it’s pending as a request
I have Amazon web server all set up correctly according to your instructions and when I upload a file on my website I can’t download it it still says pending after 2 days I have a total of five files small ones they were images that I uploaded and I can’t download them. Through email I sent you my website and a user login information so you can see what I’m talking about
If, I go into phpMyAdmin, archives; I can see the request (download request marked with a 1. If I go in to edit, downloadable tinyint(1) and set that value as 1, then look on the archive section on the web page. That file I marked the value for 1 is now ready to be downloaded. There is a problem some place because the web page isn’t automatically changing the file to download ready. This isnt my first time working with PHP and MySQL. I have 20 years in this. Its easier any more to purchase on code canyon
Looks like your cron is not set properly. In any case, refer to your support case email, we don’t provide support over comment section.
How long would the support email take at the moment to review?
Sorry I didnt see my first request until now
Refer to your support email.
Information sent
I made the purchase and very nice. I did send a support email to you.
Hi,
Thanks for the purchase, we will respond to your case over the email.
I did send you an email on my last question I need to know between the two you would recommend. Let me know your thoughts and I’ll make the purchase.
Cloud Archive is for long term file storage/archive.
Cloud File Transfer is for daily file transfer and storage
Refer to the description of both products
