315 comments found.
Hello, Can we have multiple Knowledgebases under one website?
Hello Jay,
I am not sure about your question. Would you like to explain your requirement via the support page?
https://codecanyon.net/item/bwl-knowledge-base-manager/7972812/supportThanks.
Hello Pre Sales
I have tried a few free plugins such as Better Docs and others via the WP depository and I always find that my website’s main menu disappears when a document is opened. The second issue is the sitemap will go no further than the Knowledgebase main page.
I require a full sitemap of the knowledgebase and I also require my main menu to display on all knowledgebase posts.
Is there a way to test this on my website or if I buy the plugin and it fails for one of these reasons or a layout issue will you refund me without hesitation?
I would prefer a 1 day test run or something. It does not need to be long.
Cheers
Hi,
is it mandatory using wordpress to be use this script or it’s can be installed alone without wp.
Yes, it is required to use the plugin in the WordPress installation.
Thanks.
Hi, can I use this with the theme https://themeforest.net/item/libero-a-theme-for-lawyers-and-law-firms/13933476 ?
Yes, You can.
Hi, I don’t want to use slugs, I want the “Slug Settings” empty, but I tried the ‘Custom Slug’ with ’/’ too and it continue giving me the ’/-category/’ in the url. I don’t want it, how I will delete it?
Hello,
Thanks for your question.
According to the WordPress custom post type taxonomy rules, you cannot do that.
Hi,
I am having a layout (CSS) issue, have a look at this page and advise.
https://virtualreality.com.pk/faqs/web-applications/cost-of-website/Previous and Next comment links are overlapping from side. I need it below the content and above the share buttons.
Regards,
HM
hello, can i use this plugin to allow users to write a question then admin users respond them ? can i charge users to let them ask questions ? also can they reply each others ?
Hello,
- Yes, the plugin allows users to write questions to the admin user. - Charging for asking questions feature is not available. - No. However, you can turn on the comment section for each question post.
thank you.
Still issue with duplicate H1 on KB Post pages. Not good for SEO! this has been an issue for a long time and author mentioned they would fix and never have. I am not renewing support if support is not going to solve issues. highly dissapointed in this plugin as it is negatively affecting our sites SEO.
Hello,
I am checking that issue. I will get back to you soon.
I just updated the plugin through the wordpress backend and can confirm now that the bkbm-single-title is now h2 which is perfect as header title of the page is already h1 so now no more duplicate H1’s. thank you 
Thanks for your feedback.
Hi! Today I received this message on my wordpress page: BWL Knowledge Base Manager License Page Please activate your copy of the plugin to enjoy all benefits of BWL Knowledge Base Manager. By activating BWL Knowledge Base Manager license you will unlock premium options and official support. Activate Now License API is currently unavailable.
What the heck is this? It would be nice if improvements that are already working were not screwed up by another update. And if it asks me to verify my purchase, then maybe I should expect the API to work!
Looking forward to your reply
Hello,
Please upgrade to the latest 1.4.3 version and try again. If issue continues, please contact us via support page.
Thank you.
Hi,
I am using Oxygen Builder and Templify KB. The category/tag page works when Oxygen builder is turned off but when it is switched back on it just lists the titles of the knowledge base posts.
Is this a workaround when using Oxygen builder?
Thanks
Hello,
I apologize, but I am unable to provide information about the compatibility between the Oxygen builder and the BWL KB Manager plugin. Therefore, I am unable to assist you with your inquiry regarding this matter.
Thank you.
HI! Can the contents of the Knowledge-base be reached via the Wordpress Rest API? Thanks for the reply
Hello,
This feature is not included with the plugin at this moment. However, If you are interested, please contact me via the support page for further discussion.
http://codecanyon.net/item/bwl-knowledge-base-manager/7972812/support/contactI am looking forward to hearing from you.
Regards, Mahbub
Hi, could you reply to my support emails? It’s really taking too long…
Never mind. I figured out by myself already, for now…
Hi, could you reply to my support emails? It’s been quite a few days
Hi, could you reply to my support emails? It’s been quite a few days
Hello,
I have this warning in my admin panel and I don’t want to install this plugin. How can we remove this warning? There is no close button to remove it.
https://prnt.sc/VBZe_rVGIsx1Regards
Replied your support email.
Hi, is $65.50 will cover two site?
Hello,
No, $65.50 cover one site and 1-year of support. For the second site, you need to purchase a separate license.
I hope that helps.
Ok. do you have full video tutorials for setting up ?
This plugin creates pages within the knowledge base items (pages). These pages will have 2 x H1 titles in them as a result. We are being notified by ahrefs that 62 of our pages have multiple H1 tags as a result which we all know is bad for SEO. How can we fix this??
Hello,
I am concerned about this issue. I will update the addon and let you know.
Thanks,
Have you figured out a fix for this? Reason i ask is because nobody ever let me know and its been 5 months and you expressed concern in the issue.
How to change the email template… Please help
