1179 comments found.
Hello, the token tool still does not work? We can no longer use your plugin since last week
Hi there,
Thank you for your message. I appreciate the follow-up. I wanted to clarify that the plugin is currently functioning properly. However, the secondary token tool is currently being reviewed by Facebook. Although you may not be able to use my specific token tool at the moment, there are alternative token tools available on the internet that can still generate tokens for use with my plugin.
Rest assured that I am working closely with Facebook to resolve the issue and restore access to my tool as soon as possible. I will keep you updated on any developments.
Thank you for your patience and understanding.
Best regards,
Hello. I have been using your plugin for less than a year and it has always worked perfectly. Till today. Instagram content no longer loads. The error message is displayed when loading the page on which the plugin is located: “A 400 error has occured attempting to fetch your profile photo. Please check your credentials and try again”. Moreover, when I try to connect to the Instagram account from my computer, a message tells me that this page does not exist, but I can connect to it from my phone. My support license has expired. But it seems I’m not alone having this problem. Can you identify where the problem comes from please. I haven’t received any license renewal proposal and I don’t understand why the plugin stopped working without any action from me. It does not bother to pay a license extension to fix it, but I would like to be sure that it is not the problem of a bug that comes from the plugin. There is the link to my site: https://marchedulivre.paris Thanks in advance. Best regards. Anna
Hi!
Thanks for reaching out. This is not a bug, it’s Facebook who has blocked my token tool is all. I’m working with them now to get it back online but in the meantime, there are other token tools that you can use if you’d like. Apologies for the downtime.
Best
Thank you for a quick response. I prefer to wait for your problem to be solved, otherwise I will have to spend a lot of time on the site and have to charge my client, which would not be elegant on my part. Can you tell me if solving the problem may take a long time? And if I pay for the extension of the support is it possible that you intervene to give me the procedure to follow now? Thanks in advance.
Hi there,
Thank you for your message. I appreciate the follow-up. I wanted to clarify that the plugin is currently functioning properly. However, the secondary token tool is currently being reviewed by Facebook. Although you may not be able to use my specific token tool at the moment, there are alternative token tools available on the internet that can still generate tokens for use with my plugin.
Rest assured that I am working closely with Facebook to resolve the issue and restore access to my tool as soon as possible. I will keep you updated on any developments.
Thank you for your patience and understanding.
Best regards,
Hello. It will be a month that the plugin does not work. My customers are furious. You are talking about “alternative token tools available on the internet that can still generate tokens for use with plugin”. I have no possibility of modifications of your plugin. Should I modify the Access Token in the sittings? If yes, which token should be put? I am not a webmaster. I don’t know anything about it. If the problem with your plugin is not solved, I will have to pay for another plugin and do all the reinstallation for free, because I can’t make my client pay for your incompetence. It’s really not proffessional to leave unsolved the problem with your product that does not work. It doesn’t matter if it comes from FB. The least thing is to explain to your customers the procedure to follow to fix the bug step by step. I see that the product is still on sale and that you propose to renew the support. But it’s not normal to sell support to get your help for a product that doesn’t work properly. I’m waiting for a suggestion from you to solve this problem. Otherwise I would have to contact Envento market support to let them know about your lack of professionalism. Regrards Anna
Dear Anna,
I apologize for the inconvenience caused by the non-functioning plugin. We understand the frustration it has caused you and your customers. Rest assured, we are actively working on resolving the issue.
Currently, Instagram is reviewing our token tool, and if all goes well, it should be back within a week from now. In the meantime, we understand that you need a solution promptly.
We sincerely apologize for any inconvenience or confusion caused by the situation. Our team is dedicated to providing a resolution as quickly as possible.
Again, we apologize for the inconvenience and appreciate your patience. We strive to provide a professional and reliable product, and we understand the importance of addressing issues promptly. We will keep you updated on the progress and provide a solution as soon as it becomes available.
Hello. I can’t wait any longer. I see that the plugin is still on sale, so a solution exists and you haven’t communicated it. I want to buy another plugin and I therefore ask you for a refund on this one. Otherwise I would be obliged to contact the management of Envento to report the abuse and the lack of professionalism. Thanks in advance Anna
Hello. Sorry for the last message. I got the token via https://smashballoon.com. Now the plugin is working. You should have sent me this information immediately to prevent me from looking for it in other comments. Anyway, for now it’s working. Disregard my last message. Regards. Anna
Yes, apologies. I’m making my rounds to each user who has requested me and it has taken longer than expected. I’m glad you were able to get sorted.
Best
Hello I am using your pludin for a long time now, I am suddenly receiving an error message when my website loads…A 400 error has occured attempting to fetch your profile photo. Please check your credentials and try again. I tried to create a new Instagram token but the generator does not work
Hi!
Thanks for reaching out. This is not a bug, it’s Facebook who has blocked my token tool is all. I’m working with them now to get it back online but in the meantime, there are other token tools that you can use if you’d like. Apologies for the downtime.
Best
Hello, I have a problem with the Instagram token generator. It shows me this message: “Facebook Login is currently unavailable for this app as we are updating additional information for the app. Please try again later.” Do you think it will be fixed soon?
Hi! Yes, the Facebook team notified me they are reviewing this now. It’s been 5 days so I assume we’ll be back up early next week. I’ll keep you posted as soon as I hear something.
Cheers!
Ok, thanks..
No problem!
Hi! I want to use the plugin for elementor, does this work?
Hi,
Thanks for reaching out, I’ll be happy to help. This is not an elementor plugin however it is fully compatible with Elementor. You would simply need to copy and paste the shortcode you use into one of the Elementor widget areas. Does this make sense?
Hello, Can we use this plugin to show any instagram account feed? Not just a feed that we have access to?
Hello! Thank you for reaching out. I’m happy to assist you! Just a friendly reminder that according to the API terms of service, it’s important to use authenticated accounts for usage. As a result, the use of plugins for your specific request may not be in compliance with the terms of service. However, don’t worry! Instagram Journal follows all the rules.
Let me know if you’d like a free installation.
Cheers!
I dont think you have answered my question. Can I show any instagram account on the feed even if it is not my account and I dont have access the account?
No, the API prohibits logging in as other peoples account.
Hi, Like some of your other customers have reported, I’m getting a 400 error code. What troubleshooting steps can you provide to establish a proper connection?
Thanks!
Hi!
Thanks for reaching out, I’ll be happy to help. The 400 error code is a message I provide telling the user your token or userid is not valid. Simply generate a new token and you’ll be all set. Here is my premium token tool below.
xxcriversxx
Hallo. Seit ein paar Tagen kommt auf der Webseite einer Kundin mehrere Fehlermeldung. Ist es wirklich so, das ich das PlugIn neu kaufen muss? Liebe Grüße
Hi!
Thanks for reaching out. I’ll be happy to help. Please send me a link so I can take a look.
.
?
hi i just bought Instagram Journal. love it
i have problem with distorted picture http://przedszkolemontessori.pl/test/how to fix it?
marius
Hi! Thanks for reaching out. Happy to help. Please contact us using the form on my profile page so we can provide fast support.
Cheers!
thank you for the quick solution to my problem, perfect and fast support 
Cheers!
Hi,
i setup everything, but it does not work. Here is my page: https://little-rose-beauty.de/littleroseinstagram/Thank you a lot in advance!
Hi,
We were just reached out to by the Instagram team to verify out business. As a result, our token tool is currently down for the next 24-48 hours. If you need this up soon, I recommend finding another token generator tool to use temporarily. I will notify you as soon as it’s back up.
Best, xxcriversxx
Hello, I’ve purchased and installed the Instagram Journal plugin. However, when I try to enter the shortcode on the home page, I get a 404 error message to check my credentials although my credentials are corrected. I used the Access Token generator you provided however I’m still getting that error message. None of the Instagram posts are showing on the page. I am using WP BAkery page builder. Any assistance you give is appreciated.
Hi,
Thanks for reaching out, I’ll be happy to help! There must be an issue with your setup. Please send me a link to your website so I can take a quick look.
Thanks
In hashtag mode it gives me this error:”A 400 error has occured attempting to fetch your hashtag. Please check your credentials and try again.”
Hi! Thanks for reaching out. I’ll be happy to assist you. Please send me a link to your website using the form on my profile page so I can take a closer look at your issue.
Cheers!
I wanted to ask you if it is also possible to modify the plugin to show the images as they are seen on my website?
Hi,
Yes, I can provide you with any customization you need. Please let me know what to change and I’ll work something up for you.
Cheers!
First fixed the ahstag problem.
Second if it is also possible to modify the plugin to show the images in the original image ratio?
Thanks
Of course. Please send me a message using the form on my profile page and I’ll be happy to assist further.
Thanks!
In hashtag mode it still gives me this error: “A 400 error occurred while trying to retrieve your hashtag. Please check your credentials and try again.” The problem has not been resolved.
Hi,
Thanks for the follow up. I’m still waiting to hear from you via the form on my profile page. This allows me to give you hands on support so please reach out at your earliest convience.
xxcriversxx
I can’t get this thing to work!. Trying to get the horizontal single row display and it just keeps putting it vertical and massive photos no matter what I do.
Hi! thanks for reaching out, I’ll be happy to assist you. Sounds like you may have some conflicting code on your wordpress install. Please send me a link and I’ll be happy to take a look for you! If you want faster support, you also have the option to send me an email using the form on my profile page where I’d be happy to provide a complimentary installation as well.
Best,
xxcriversxx
The site is being used on is mt610.com. I want the single row horizontal scroll. I got it to do the square, but it won’t do that.
Thanks for the follow up. Your website looks great. Can you tell me what gallery mode you’re using?
Hello. A customer has been getting the following error message for a few days:
A 0 error has occured attempting to fetch your profile photo. Please check your credentials and try again.
A 0 error has occured attempting to fetch your photos. Please check your credentials and try again.
A 0 error has occured attempting to fetch your profile photo. Please check your credentials and try again.
The Instagram feed is no longer displayed.
Nothing has changed on the side. Can you help me? Sven Tasch
Hi1 I’ll be happy to help. Please get yourself a new token using my premium token tool.
Also, your support has expired. You may want to get the latest version of the plugin.
I contacted you a few weeks ago about a hashtag feed issue on jobs.workingsolutions.com. Can you please email me at rmyers@workingsol.com
Hi,
I just checked and the last communication I received from you was 2021. Maybe you sent it to the wrong account? Nonetheless, I just emailed you so let me know if you didn’t get it!
Cheers!
xxcriversxx
Hi,
have you had a chance to check the problem with the installation and the token?
Thanks,
Christian
Hi! Just Responded to your email!
Hi.
I would appreciate your help with the installation of the plugin.
I read your note about a two minute Video in other comments, but could not find it.
I have downloaded the ZIP-file. after installation I would like to connect the plugin with this instagram account: https://www.instagram.com/grandiosgrossefrauen/
Please let me know how to proceed.
Thanks,
Christian
Not a problem at all. Please send me a message using the form on my profile page so that we can assist further.
Before sending it over, make sure you grab your token and userid using my tool below.
Thanks. I just sent you token and userid
Got it!
Please guide me how to install, have bought this 26th November 2022
Hi! Thanks for reaching out, I’ll be happy to help. Did you have a chance to look at the two minute installation video included in the docs? This shows you exactly what to do but let me know if you need additional help.
Thank You. found it 
great work!
Apologies to bother you again. tried the same method. by uploading the file in root folder > content>plugin. doesnt seem to work. Please can we connect via Email? Please reach out to me vdeeppakpaii@gmail.com
No worries! So that I can properly link your license while providing support, please just feel free to reach out to me using the form on my profile page. This will start an email thread.
Hi. I have tow questions before buying the plugin and would appreciate your feedback:
1. Section Carousel>
a) Is it possible to delete the dates and have the “likes” in different format. Maybe like a “heart” with the number next to it.
b) Ist it possible to show the first two or three lines of the text below the picture
c) Is it possible that the pictures move automatically after a set time from the left to right? Or is this the “infinity slider”?
2. “Infinity Slider”.
Basically the same questions a) and b). Can likes, captions be shown below the pictures or only when hovering? Is it possible to have a margin between the pictures?
Thanks,
Christian
Hi,
Thanks for reaching out. I’ll be happy to help.
1. Section Carousel a. Yes, but may require some css. b. Yes, but may require some css. c. This is default behavior.
2. Infinity a. Yes, captions can show but there is simply not enough space to properly display them consistently but I can add this as a custom mod if you’d like.
Best,
xxcriversxx
Thanks for getting back. I am not an expert at CSS. Can you provide me with the code for 1 a) and b)?. Best, Christian
Absolutely, I can provide that. Please send me a message using the form on my profile page once you have your license.
Great. Thanks a lot.
Cheers!
Thanks. I purchased the plugin.
Cheers!
