1291 comments found.
Using currently woocommerce subscription, but it does not notify admin once subscription is suspended. Which is causing so much loss. Does your plugin send notification to admin?
Hi,
It is possible for admin to get a copy of email of all the notifications sent to customers.
Thanks.
Hi, i installed the plugin, and set in system as Auto payment for subscription payment. But the system suppose to charge the user.
The charge is not happening, and in website it is showing payment overdue. I cant see any transaction charge to the user in the website or the paypal.
Hi,
Please contact our support at http://fantasticplugins.com/support by opening a ticket with more details so that we can check and get back to you.
Thanks.
Hi! Pre-sale question. Is this plugin compatible with the latest Woocommerce HPOS feature? High Performance Order Storage. They all brag over at woocommerce plugin repository how their Woocommerce Subscription plugin is compatible with HPOS however they lost their mind and now they are charging $239 per year and it is subscription only. So you have a chance here to become best perpetual subscription plugin for woocommere becasue people at woocommerce plugin repository certainly lost their mind.
Hi,
So far, it is not compatible. We have a plan to give support for WooCommerce HPOS in future updates of the plugin.
Thanks.
Thanks for your honest response. I think your plugin is a winner when considering it from the hostile “we want everyone to subscribe” environment over at woocommerce.com + it seems it is way more advanced then their creation. Just look at their bad reviews. Anyway thanks and keep up the good work.
Is it possible to provide a discount to all products on the site if the user holds an active subscription?
Hi,
It is not possible.
Thanks.
Pre-Sale question: Can i do a Subscription Box whit this? Am creating a page and the client can create their subcriptions items:
Example: chosse 3 flavors of coffe, Chosse the recurrent time, buy.
Hi,
Using Order Subscription feature it can be possible. With this feature, customer can add simple/variable products to their cart and from their cart/checkout page, they can choose subscription option so that their whole cart items can be placed as a single subscription.
Thanks.
Hi, i want to have subscribers able to
1. Purchase items with discounted price. 2. Subscribers can also become affiliate, and I would get the Sumo affiliate plugin. Can the system directly turn subscribers to affiliate (or subscriber pay to join as affiliate)?
Hi,
1) By creating a variable product with multiple variations, it can be possible to give a discount for subscription products(for example, one variation for a one-time purchase without discount, another variation for a 1-month subscription with a discount, another variation for 3-month subscription with discount, etc).
2) In “SUMO Affiliates”, it is not possible to charge a fee to become an affiliate whereas we have an “Affiliate Fee” feature in the SUMO Affiliates Pro plugin using which you can charge a fee to become an affiliate.
Thanks.
I want auto renewal of customers from their entered online card information, like in every website of subscription. So does it offer any thing like that, i.e: PayPal, wooCoommerce Payments?
Hi,
1) For “Automatic Subscription Renewal”, it works with the following payment gateways
i) SUMO Subscriptions – PayPal Reference Transaction
ii) WooCommerce Official Stripe
iii) WooCommerce PayPal Standard
2) For “Manual Subscription Renewal”, it works with the WooCommerce Supported Payment Gateways.
Thanks.
Hi, Does this plugin work with the Avada theme Thanks Marco
Hi,
Yes, this plugin works with Avada theme.
Thanks.
Cool ! Thanks
I want to ask before buying. How can we edit the start and end dates of active subscriptions in SUMO?
For example, how can we manually assign a SUMO subscription to someone who purchased a 10-year subscription 3 years ago?
We need to update the subscription dates as we are migrating from an older build to WordPress.
How can we manually update the subscription start and end dates?
Hi,
It is not possible to update the subscription start date. But, it is possible to update the due date of the subscriptions.
Thanks.
I want to ask before buying. We migrated from a different system to WordPress. There is an excel file that contains information such as registration dates and subscription expiration dates of our subscribers in the old system. We have registered users on our new WordPress site. They are not subscribed yet, but we need to convert them to subscribers by manually entering their dates. How can we do this in SUMO? For example, how can we manually assign a SUMO subscription to someone who purchased a 10-year subscription 3 years ago?
How can I hide the “every month” phrase from the catalog page?
Hi,
Please contact our support at http://fantasticplugins.com/support by opening a ticket so that we can help you regarding this.
Thanks.
Hello, this item has stopped working, stopped firing subscriptions through PayPal or something. I’m confused, customers are confused, it’s a mess! And when visit your site all I get is an error code. Can’t even contact anyone. I am not about to pay another dime for this plugin or anything else connected to it until I find out what’s going on. I hope it doesn’t take someone days to get back with me. This is a mess!!
Hi,
Thanks for opening a support ticket. Our support team has already replied to your ticket. Please check it and follow up there.
Synchronization Settings – For annual subscriptions, can I select 1 day of the year everyone gets re-billed?
Hi,
We are not clear on your requirement. Please contact our support at http://fantasticplugins.com/support by opening a ticket with more details so that our support team can get back to you.
Thanks.
Hello the team 
Awesome plugin, I love it!
My only concern is about next payments in the user account:
When user buy a subscription, it creates 2 orders in his account: ORDER001 in Processing (the subscription for the day) and ORDER002 in Pending Payment (for the next period).
Since Woocommerce is displaying the order date and not the due date in the user account, that can confused them if they see 2 orders for the same day.
Is it possible to hide the ORDER002 until the next payment period?
Best!
nevermind! it’s working ok! thank you for your patience!
Hi Team, If I install your plugin in a multisite environement , does this mean that I can install it on the master site and activate it or not on any site in the network? Thanks.
Hi,
Yes, in a multisite environment, you have to install it on the master site and activate it as per your needs on any subsite.
Thanks.
sir: I want to know if this plugin can be used in WCFM, means when my vendor’s can add subscription as product, NOT only can be used in admin. thanks
Hi,
We haven’t checked with WCFM plugin and we are not sure whether it works as per your requirement. If you want the plugin files for testing purpose, please reach us at support@fantasticplugins.com
Thanks.
Hello,
I was wondering if could integrate this with Donation Platform for WooCommerce plugin. Also Does this plugin support multiple payment gateways such as Razor pay or only Stripe and Paypal.
Thank you.
Hi,
SUMO Subscriptions plugin is compatible with our another plugin SUMO Donations(https://codecanyon.net/item/sumo-donations-woocommerce-donation-system/12283878?s_rank=23) using which you can create recurring donations.
Automatic recurring is possible only using Stripe – Credit Card(using WooCommerce Stripe plugin), SUMO Subscriptions – PayPal Reference Transactions and Standard PayPal payment methods.
Thanks.
I tested a variation subscription (in stripe test payment) and I get an “invalid subscription : my account link” notification when I try to cancel my subscription as the user. Can you help please?
EDIT: nevermind, I needed to wait the subscription to take place completely before
(to wait the confirmation emails first).
have a great day!
Hi,
If the renewal date is the 6th every month and i configure Renewal Order 5 days before, i new renewal order would be created the 1th of the mont, but when the client will be automatically charged, when the renewal order is created or when the subscription renewal date?
Thanks
Hi,
User will be charged automatically only on the subscription renewal date.
Thanks.
Hi
Pre sales questions.
1) Can this be set up for only one product?
2) Can I set up the subscription parameters myself. Ie Sell something for £100 if they pay all up front, or 3 monthly payments of £40
3) Do I get a report of everyones accounts detaililng who has paid and who hasnt.
Thanks
Hi,
1. Yes, it is possible.
2. By creating a variable product with multiple variations, it can be possible(i.e. one variation for one time payment, another variation for 3 monthly payments).
3. It is possible to get reports as per your needs.
Note: SUMO Subscriptions plugin is meant for getting recurring payments(i.e. set product price will be charged for renewals of the subscription). If your requirement is to split the product price into multiple installments, then you can check our other plugin SUMO Payment Plans(https://codecanyon.net/item/sumo-woocommerce-payment-plans-deposits-down-payments-installments-variable-payments-etc/21244868?psafe_param=1&gclid=Cj0KCQjw2cWgBhDYARIsALggUhqtPv4i-WswfSPWpVCxUvPu-y7h3A954AWevA8vP-EHDzZzvX32KTcaAjOwEALw_wcB). All the features which you are asking for is possible with this plugin.
Thanks.
