605 comments found.
Your knowledge base site is down, please fix. https://kb.acmeedesign.com/
Hi,
We’ve move the knowledge base to a new domain https://acmeedesign.support/
We will shortly add a redirect to the old link to make it easier for people to reach the new domain.
Knowledge Base
Official Support
Are there any admin themes that work with the idea of having a black or dark background for the main content area? When looking through the themes, it seems to always be white or light gray
Hi,
Unfortunately, there is no dark theme available for the content area because it cannot be fully effective on all pages particularly those associated with third-party plugins.
The complexity lies in the diverse practices adopted by plugin authors, who often implement their own unique color themes for their respective plugin pages. As a result, the implementation of a universal dark theme that seamlessly integrates with all areas of the admin interface may not achieve the desired level of effectiveness and could potentially lead to customer dissatisfaction.
We appreciate your understanding of this technical constraint and assure you that we remain committed to continuously enhancing our plugin’s usability and aesthetics within the bounds of optimal performance and user satisfaction.
Knowledge Base
Official Support
Very satisfied with your plugin, I wanted to know when an update compatible with WP 6.3.x is planned ?
Since my WP version 6.3.1 is installed, I’m getting display errors on the dashboard (on value of type bool in /home/telecoms/new.telecomservices.ch/wp-content/plugins/WPShapere/includes/wpshapere.class.php on line 366)
Hi,
Thanks for your support!
You can just turn off the wp_debug constant to turn of those errors because that’s just a warning messages.
However, we will push an update in a few days to correct the error.
Thanks again for the heads up!
Knowledge Base
Official Support
About to buy/purchase your plugin and tried to email you too about the below question, but I’ll chance to ask here too:
We already have a website with a theme (intranet/extranet) (Anesta) with its own login for everyone including admin, regular users and so on, which we want to keep.
Now we saw your demo video and it looks like you can under Login Options, that you can Disable custom styles for login page by checking in not to have this.
Which means that it then works with ours we already have via the Anesta theme?
Have we understood this correctly and can then use everything else in your plugin?
Hi,
We have already replied to your email.
Regarding your question. yes, you can disable WPShapere’s custom login style and you use another custom login style of your choice.
I hope this helps!
Knowledge Base
Official Support
Thanks, yes i saw the mail also.
Thanks for your fast answer.
Appreciated
Hello. When we enable WPShapere the regular editor gets replaced by Tiny editor and it disables quite a lot of buttons/options such as the link URL for example. Is there a way to disable Tiny or to add extra options?
Thank you
Hi,
WPShapere does not create such a modification, and we have received no reports of such issues from other buyers.
Is it happening in the page editor or in the Custom widget creation page of WPShapere?
Also, try uninstall other plugins to check if any other plugin is causing the issue.
Knowledge Base
Official Support
Hello. How can I change the color of this font? It is grey, and unreadable: https://dns.d.pr/i/kUH3kk/SL8AkVYsLq
Thank you
Hi,
We will add an option to change that text color in the upcoming update.
Knowledge Base
Official Support
Thank you 
Do you have an ETA when this will happen?
I can’t give you any ETA for the update but we will provide an update as soon as possible.
Knowledge Base
Official Support
hello as alter is quit the same is this the new Alter? Facing probably security issues with alter 2 with XSS and CSP can this be?
Your statement has no evidence. If you see any vulnerabilities, please point it out the exact issue so we can look in to it.
Knowledge Base
Official Support
Anyone else have this problem? In Manage Admin Menu, with specific things visible to specific roles (Editor, for example), but it doesn’t appear for Editors. Or, no roles are selected under “Hide menu for” and still, the menu doesn’t show up for any role other than Admin. What am I missing or is this a bug?
Hi,
For non-admin users, some menu items (3rd party plugin menus) won’t show because by default those links need a higher role to access those menu items. WPShapere is not a role editor plugin but just hides unwanted menu items and doesn’t edit the capabilities of user roles. You can use any role editor plugin along with WPShapere to edit the default capabilities of users’ roles.
Knowledge Base
Official Support
Wanted to confirm that a staging subdomain will not require an additional license. Is this correct?
Hi,
No, staging won’t count. You’re correct!
Knowledge Base
Official Support
Hello and thanks for your time
I have purchased several licenses for this plugin. I really need to find out what domains my licenses are attached to please.
Hi
Thanks for your support for WPShapere!
Currently, we aren’t storing domain names attached to the license key on our server. But you can see the license key attached to a website by login to the website (that you’re using WPShapere) and navigate to “Deactivate License”. There you will see the license key attached to that domain name.
I hope this help!
Knowledge Base
Official Support
Hi there – is it possible to revert the plugin back to the default settings so I can start the customization over again?
Hi,
Yes, you can reset the settings under WPShapere Options -> Import-Export Settings -> Reset All Settings
Knowledge Base
Official Support
did it compatible with Admin Menu editor pro & Hide My WP Ghost
WPShapere and Admin menu editor cannot be used together because they have similar menu customization features. However, we did not tested with Hidemywp ghost.
Knowledge Base
Official Support
When we hide the admin bar, the WordPress menu freezes and will not scroll. How can this be fixed?
Hi,
It is fixed in the latest updated version 7.0.2. Please update to the latest version of WPShapere.
Knowledge Base
Official Support
Same issue as michaeledi below. Also the user avatar is going behind the top menu bar. Finally choosing design type: liquido, New Excite, Flat, Default makes no difference they all do the same. Looks like a bugged update.
It is not a bug. The WordPress default version or some plugins prevents scrolling of the menu when it is long. So we have added scrollbar in order to access the bottom menus. We will add an option to enable/disable in the upcoming update.
Coming to the avatar, did you cleared your browser cache? Please show some screenshot so it is easy to understand.
Knowledge Base
Official Support
The fix was already included in the most recent update.
Knowledge Base
Official Support
The new updated version seems to have a bug: The admin menu has scroll bars after I upgrade the plugin, I tried to add CSS overflow to solve it but it doesn’t work, please check how to solve it, thanks.
Hi,
It is not a bug. The WordPress default version or some plugins prevents scrolling of the menu when it is long. So we have added scrollbar in order to access the bottom menus. We will add an option to enable/disable in the upcoming update.
Knowledge Base
Official Support
Same issues as the above user @miratech mentioned, mine is also having the profile image top section hidden a bit, no matter what, the overall scrollbar design is really annoying, please provide a fix at your earliest convenience!
The fix was already included in the most recent update.
Knowledge Base
Official Support
Great, it’s now fixed, thanks a lot!
I purchased a regular licence in 2021 (Item ID: 8183353) but now when I try to insert the purchase code into the WP site, an error message is generated that the code cannot work. When I tried your support does not go past the expiry date. At the very least you should be able to determine the problem that your plugin cannot authenticate the purchase ID now
Sorry, it seems to be working now after 30 mins of waiting to try again
Hi,
When you try to activate the purchase, it will contact the Envato API server. Sometimes the server will be busy and if you try after few minutes, it will work as you did now.
If you need any further assistance, please open a ticket at https://envato.acmeedesign.support/
Knowledge Base
Official Support
Hello,
I see we can modify style of almost anythings (menu, admin bar, etc).
But is there any style modification (colors, etc) we can do for the admin pages (like Products / Posts / Media / etc) ? Or those pages style will remain the same classic WP style ?
Thanks
Hi,
The inner elements remain default, as seen in the demo video and screenshots, because those areas will also include elements from other plugins such as custom fields generation plugins, page builders such as WPBakery, and so on. As there are millions of third-party plugins available, customising the inner elements will be an infinite task.
I hope you understand!
Knowledge Base
Official Support
Hi, Is there any ecommerce theme that this plugin is partnered with?
Nope!
You have to purchase the plugin directly from Codecanyon.
Knowledge Base
Official Support
Hi, I have some questions
I want to buy this plugin to create a panel to manage an ecommerce
Prefer that the people who will manage this panel don’t even know that it is wordpress
Just want it to look like a regular dashboard
I need the plugin to have these features: Orders, Products, Coupons, Communication (Between Customer and Seller), Team Management (Accounts creation by manager, Different Permissions).
Something like this:
https://i.imgur.com/qytY9d8.pngCan I get this result with the plugin?
Hi,
Visually, it is possible with WPShapere + WPSPowerbox addon plugin. With the addon plugin you can add custom links to the admin menu.
You can check the video demo to get an idea of the available features in the plugin https://youtu.be/0ahPalYFM7E
Hope this help!
Knowledge Base
Official Support
caused critical error w gravity forms plugin. Not updated in months. Uninstalling
Hi,
It is a known issue with Gravity forms plugin.
When you enable “Hide admin notices for specific admin users also” under WPShapere -> Admin notices, the admin notices array will be removed.
The plugin gravity form has a code error that is not checking for an empty admin notices array in the plugin code, and they are not accepting it to update it because the error is coming from their plugin only.
So the only option is, you need to select “Show admin notices for specific admin users” or other options under WPShapere -> Admin notices if you want to show the form to other user roles. This will resolve the issue.
Hope this helps!
Knowledge Base
Official Support
Hello, i missed this notification. You are correct error in gravity. Your suggestion worked perfectly. Thank you! I love this plugin.
Hi,
Glad you got it worked!
Thanks for your support to WPShapere!
Knowledge Base
Official Support
